Workforce Manager Resume Guide
Workforce Managers oversee the recruitment, hiring, and training of personnel to ensure that an organization has the right number of employees with the correct skills. They analyze data such as employee turnover rates, overtime hours worked, and productivity levels to develop strategies for improving efficiency. Additionally, they coordinate staff schedules and performance reviews to ensure that operational goals are met in a timely manner.
You have the perfect combination of management and people skills to be an excellent workforce manager. But potential employers don’t know what you can do yet. To let them see your experience, create a resume that stands out from the crowd.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Workforce Manager Resume Sample
Randal Dooley
Workforce Manager
[email protected]
502-901-0564
linkedin.com/in/randal-dooley
Summary
Passionate workforce manager with 8+ years of experience in optimizing staffing levels and leading a team to achieve corporate objectives. At XYZ, increased staff productivity by 15% within the first 6 months through effective planning and management. Led successful workforce initiatives that resulted in cost savings of $1 million annually for ABC Corporation. Proven track record of implementing innovative strategies to improve employee engagement and increase overall efficiency.
Experience
Workforce Manager, Employer A
McKinney, Jan 2018 – Present
- Diligently managed a team of 50+ employees, scheduling shifts and ensuring that workforce demands were met.
- Resolved over 100 employee disputes within the last year by effectively mediating conversations between staff members; reduced turnover rate by 12%.
- Utilized data-driven strategies to optimize workflow processes, resulting in an 8% increase in productivity across all departments.
- Scheduled weekly training sessions for new hires on safety protocols and job roles; improved onboarding process with minimal errors or delays.
- Reduced payroll costs by 15%, enabling financial savings for the company without compromising on quality of service delivery or customer satisfaction levels.
Workforce Manager, Employer B
Baton Rouge, Mar 2012 – Dec 2017
- Spearheaded the recruitment and onboarding processes for over 400 new employees, resulting in a 20% reduction in time-to-hire.
- Facilitated the development of comprehensive staff training programs; trained 80+ supervisors to effectively manage teams with an average increase in employee engagement scores by 15%.
- Participated actively in upskilling initiatives aimed at improving team productivity; achieved higher customer satisfaction rates by 5% within six months due to increased operational efficiency levels.
- Achieved optimal utilization of resources through careful workforce planning and forecasting; reduced labor costs by $25,000 annually while still meeting staffing needs across all departments.
- Efficiently managed employee scheduling and shift changes including holidays, vacations, sick days etc., ensuring that no shifts went unfilled or understaffed at any given point of time.
Skills
- Call Centers
- Process Improvement
- Team Leadership
- Workforce Management
- Customer Satisfaction
- Customer Experience
- Operations Management
- Vendor Management
- Performance Management
Education
Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011
Certifications
Certified Workforce Manager (CWM)
Institute for Work
May 2017
1. Summary / Objective
Your resume summary should be a concise and compelling introduction to your skills as a workforce manager. In this section, you can highlight the key qualifications that make you stand out from other applicants – such as your experience in developing employee engagement strategies, managing large teams of remote workers, or successfully implementing new HR processes. Additionally, mention any awards or certifications that demonstrate your commitment to excellence in the field.
Below are some resume summary examples:
Committed workforce manager with 8+ years of experience in strategic planning and operational management. Skilled at improving efficiency through data-driven decision making, employee training, and process optimization. At XYZ Inc., led 10% reduction in absenteeism from 2017-2019 by introducing new attendance policies. Seeking to join ABC Corp as the next workforce manager to help further improve productivity and streamline operations for a better customer experience.
Amicable and forward-thinking workforce manager with 5+ years of experience managing a wide range of challenging projects and optimizing the performance of teams. Committed to developing quality strategies for recruitment, training, employee retention, and succession planning. Looking to leverage extensive knowledge in HR policies & procedures at ABC Company by promoting collaboration between departments and increasing productivity across their entire organization.
Dependable and organized workforce manager with 8+ years of experience in staff analytics, recruitment and onboarding. Proven track record for developing cost-effective strategies that improved employee retention by 18%. Aiming to leverage leadership skills to become the next Workforce Manager at ABC Corp. Expertise includes job board postings, applicant tracking systems (ATS), scheduling tools, payroll software, performance reviews and team building initiatives.
Energetic and results-driven workforce manager with 5+ years of experience in managing and leading teams. Proven track record for developing high performing teams, managing labor costs, improving employee engagement and satisfaction ratings, and reducing turnover rates by 30%. Skilled at analyzing data to identify trends/issues related to workforce management. Committed to creating a positive work environment that promotes collaboration and growth.
Talented workforce manager with 10+ years of experience in developing and implementing workforce strategies. Experienced in optimizing staff productivity to meet company goals while ensuring employee engagement, satisfaction, and retention. At XYZ Corporation, reduced turnover rate by 25% through strategic workforce planning initiatives. Proven ability to build trust-based relationships between management and employees for effective communication.
Reliable and results-driven workforce manager with a proven track record of improving employee satisfaction, productivity and retention. At XYZ Inc., managed a team of 200+ employees across multiple departments and achieved a 5% increase in efficiency over 6 months. Experienced in developing comprehensive strategies for recruitment, training, evaluation and staff development to ensure top performance from the entire team.
Driven workforce manager with 5+ years of experience managing teams and projects in a fast-paced environment. Proven track record of success in optimizing employee performance, improving customer satisfaction levels, and developing training programs to support growth. Seeking to join ABC Company where I can utilize my expertise to manage the workforce more efficiently while maintaining high productivity standards.
Accomplished workforce manager with 10+ years of experience driving performance in large-scale corporate environments. Seeking to join ABC Company and use my expertise in managing staff, tracking progress, developing incentives, and optimizing processes to improve employee engagement and production outcomes. At XYZ Corporation earned accolades for successfully reducing absenteeism by 15%.
2. Experience / Employment
In the experience section, you should list your employment history in reverse chronological order. This means that the most recent job is listed first.
When writing this section, stick to bullet points; doing so makes it easier for the reader to take in what you have written quickly and efficiently. When talking about each role, provide detail on what you did and any quantifiable results achieved.
For example, instead of saying “Managed a team,” say something like “Successfully managed a team of 15 employees by providing clear direction and feedback which resulted in an increase of productivity by 20%.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Managed
- Coordinated
- Supervised
- Scheduled
- Monitored
- Trained
- Analyzed
- Optimized
- Resolved
- Streamlined
- Forecasted
- Developed
- Implemented
- Evaluated
- Reported
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Demonstrated
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Structured
- Utilized
Below are some example bullet points:
- Accurately managed a workforce of over 200 employees, revising schedules and payroll information to meet the changing needs of the company.
- Revised existing workflow procedures in consultation with department heads, resulting in an 8% increase in efficiency across all teams.
- Evaluated performance metrics for each employee on a monthly basis; identified areas for improvement and implemented strategies that increased productivity by 11%.
- Developed new policies and protocols aimed at streamlining organizational processes while increasing job satisfaction amongst workers; reduced attrition rates by 15%.
- Advised leadership team on best practices surrounding labor laws and regulations to ensure legal compliance at all times; created training materials which were distributed throughout the organization to raise awareness about these regulations among staff members.
- Trained and supervised a team of 25 frontline employees, creating detailed job descriptions for each position and conducting regular performance reviews to ensure productivity standards were met.
- Represented the company’s workforce at industry conferences and workshops; successfully implemented best practices from these events which resulted in a 10% reduction in labor costs.
- Optimized employee scheduling systems by streamlining processes, introducing flexible work hours and automating payroll functions; reduced manual workloads by 75%.
- Thoroughly analyzed data trends related to staff recruitment, turnover rates, absenteeism & disciplinary actions on a monthly basis to identify areas for improvement within the organization’s HR policies.
- Introduced an extensive rewards program that incentivized employees with bonuses based on their efforts throughout the year; this led to an overall increase of 15% productivity across all departments within 6 months.
- Substantially increased workforce efficiency by analyzing labor trends and developing action plans to reduce overtime costs by 20%.
- Analyzed workflows, staff performance metrics and customer feedback surveys to identify key opportunities for improvement in productivity across the organization.
- Formulated hiring strategies that resulted in a reduction of employee turnover rate from 10% to 5%, saving an estimated total of $35,000 annually on recruitment expenses alone.
- Reported monthly statistics related to workforce management activities such as hiring process timeline, absenteeism rates & employee satisfaction levels; created comprehensive summary reports outlining findings and proposed solutions for senior leadership review.
- Prepared detailed onboarding documents including job descriptions, training materials and handbooks covering company policies; assisted with new hire orientation sessions ensuring successful integration into the team environment within 2 weeks or less per individual hired on average.
- Compiled and analyzed data to forecasted labor needs for multiple locations, resulting in a 5% reduction of overtime expenses every month.
- Competently led the recruitment process for over 100 staff members each year; continually maintained an employee retention rate of 97%.
- Mentored new hires on company policies and procedures while providing ongoing support during their onboarding period; reduced training time by 25%.
- Presented comprehensive workforce reports at monthly management meetings to ensure that staffing levels met business requirements efficiently and cost-effectively.
- Implemented automated scheduling system which improved accuracy across all stores by 20%, enabling managers to effectively plan shifts with minimal effort required from HR team.
- Proficiently managed a workforce of 40+ employees, including recruitment, training and scheduling in accordance with company policies.
- Structured staffing plans to optimize efficiency of production processes; increased productivity by 20% over the last 12 months.
- Streamlined administrative tasks such as payroll processing & HR paperwork which resulted in reducing costs by 25%.
- Reorganized shift schedules for improved coverage during peak periods and reduced overtime hours spent each week from 80 to 60 hours on average.
- Improved employee morale through introducing new benefits packages that included better healthcare options and additional holiday entitlements; saw an increase in staff retention rate by 10%.
- Supervised and managed a team of 10+ employees, ensuring that all job tasks were completed within the designated timeframe while maintaining high quality standards; reduced turnover rate by 15% in one year.
- Demonstrated expert problem-solving skills when resolving employee issues, mediating disputes and creating smart solutions to increase productivity across departments; improved customer service ratings by 7%.
- Assessed current workforce needs according to organizational goals and budget constraints, developing cost-effective strategies for expanding or downsizing staff accordingly; saved $50K on staffing costs in six months.
- Implemented advanced training methods for new hires such as shadowing experienced personnel, conducting group activities and providing feedback sessions which resulted in 30% fewer mistakes during onboarding processes over time.
- Independently handled recruitment process from start to finish including writing job descriptions, interviewing candidates & selecting best fit individuals – increased hiring efficiency by 20%.
- Resourcefully monitored and managed 300+ employees in a fast-paced environment, ensuring that all shifts were adequately staffed with the correct skill level professionals; reduced overtime costs by 20%.
- Coordinated training programs for new hires and existing staff members to ensure compliance with company policies, safety regulations and operational procedures; increased employee efficiency by 17% over one year.
- Managed scheduling of personnel across multiple departments including retail sales, customer service and administrative roles as needed; optimized shift patterns to reduce labor costs by 15%.
- Expedited hiring processes for seasonal workers during peak business periods while maintaining quality control standards throughout all recruitment stages; onboarded over 100 new team members within 6 weeks.
- Resourcefully resolved conflicts between coworkers using effective communication strategies while adhering strictly to human resources protocols at all times.
3. Skills
Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for someone with experience in managing a remote workforce, while Organization XYZ may require expertise in developing and implementing employee training programs.
It is essential to tailor the skills section of your resume according to each job you are applying for because many employers use applicant tracking systems these days. These computer programs scan resumes for certain keywords before passing them on to a human.
Once listed here, it’s important that you discuss those same skills further throughout other sections of your resume; this will help demonstrate how well-suited you are for the role.
Below is a list of common skills & terms:
- Account Management
- Analysis
- Avaya
- BPO
- Business Analysis
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Communication
- Contact Centers
- Cross Functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Data Analysis
- Employee Relations
- Employee Training
- Forecasting
- Human Resources
- Leadership Development
- Operations Management
- Outsourcing
- Performance Management
- Problem Solving
- Process Improvement
- Process Scheduler
- Program Management
- Project Planning
- Quality Assurance
- Recruiting
- Scheduling
- Team Leadership
- Team Management
- Teamwork
- Telecommunications
- Time Management
- Troubleshooting
- Vendor Management
- Workforce Management
- Workforce Planning
4. Education
Mentioning an education section on your resume will depend on how far along you are in your career. If you recently graduated and don’t have much work experience, include an education section below the resume objective. However, if you’ve been working as a workforce manager for some time now and want to showcase that experience more than anything else, omitting an education section is perfectly acceptable.
If including an education part of your resume, try to mention courses related to the workforce management role as well as any certifications or qualifications obtained during studies which could be useful for this job position.
Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to demonstrate your expertise in a particular field. They show potential employers that you have taken the time and effort to become certified, which is an indication of dedication and commitment.
Including certifications on your resume can help give you an edge over other applicants who may not be as qualified or experienced. Be sure to list any relevant certifications for the job you’re applying for so hiring managers know exactly what skills and qualifications you possess.
Certified Workforce Manager (CWM)
Institute for Work
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Randal Dooley, this would be Randal-Dooley-resume.pdf or Randal-Dooley-resume.docx.
7. Cover Letter
Writing a cover letter is an important part of the job application process. It should be separate from your resume and generally consist of 2 to 4 paragraphs that provide additional detail on who you are, what makes you qualified for the role and why you’re interested in it.
Cover letters aren’t always mandatory but they do give recruiters a better understanding of who you are as a professional, which can help them decide if you’re the right fit for their organization or not.
Below is an example cover letter:
Dear Wilhelmine,
I am writing to apply for the workforce manager position at [company name]. With more than 10 years of experience in human resources and a proven track record in managing large teams, I am confident I can make a positive contribution to your organization.
In my current role as workforce manager at [company name], I manage a team of 50+ employees across three shifts. I am responsible for scheduling, timekeeping, performance management, and compliance with company policies and procedures. I have successfully reduced turnover by 15% through the implementation of innovative retention strategies. In addition, I have streamlined the new hire onboarding process, resulting in increased productivity and decreased training costs.
I am knowledgeable about best practices in workforce management and have a strong understanding of labor laws and regulations. My ability to effectively manage complex projects and meet deadlines would be an asset to your organization. In addition, my excellent communication skills allow me to build relationships with employees at all levels within an organization.
I look forward to discussing how my experience can benefit your organization as workforce manager. Thank you for your time and consideration; please do not hesitate to contact me if you have any questions or need additional information about my qualifications.
Sincerely,
Randal