Utility Billing Clerk Resume Guide

Enthusiastic and detail-oriented utility billing clerk with 5+ years of experience in a customer service role. Possesses the ability to quickly and accurately process high volumes of complex data while meeting strict deadlines. Proven track record for guaranteeing 98% accuracy across all records and reports. Aiming to join ABC Utility Company as their next billing specialist where I can leverage my expertise to provide excellent customer service.

Well-rounded utility billing clerk with a proven history of accuracy and efficiency. At XYZ, successfully managed the complete cycle of utility billings for over 500 accounts per month, including invoice preparation and payment processing. Possess excellent customer service skills which resulted in improved client satisfaction ratings by 10%. Highly organized professional with great attention to detail and an aptitude for problem-solving.

Determined utility billing clerk with over 6 years of experience in the industry. Proven track record of accurately and efficiently managing customer accounts for large utility companies. Exceptional attention to detail and problem-solving skills that lead to successful resolution of issues quickly and effectively. Seeking a role at ABC Utility where I can maximize my expertise while contributing to an effective team environment.

Seasoned utility billing clerk with 8+ years of experience in the water and electric industries. Adept at analyzing data, generating invoices for payment, preparing reports and maintaining customer records. At XYZ Co., successfully managed over 20,000 customer accounts while meeting all deadlines. Received an award for outstanding customer service after resolving a challenging dispute between two clients within 24 hours.

Skilled utility billing clerk with 5+ years of experience in accounts receivable and customer service. Currently responsible for accurate utility billings, maintaining payments records, and resolving complex billing issues at ABC Utility Company. Proven success in reducing late payment delinquencies by 40% while increasing accuracy to 95%. Seeking a new challenge to leverage my knowledge and skills at XYZ Corporation.

Hard-working and detail-oriented utility billing clerk with 5+ years of experience in the field. Proven record of accuracy and efficiency in processing customer bills, maintaining records, resolving discrepancies and providing excellent customer service to clients. At XYZ Company, reduced monthly data entry time by 50%. Knowledgeable about various types of billing software used for payment processing.

Diligent and detail-oriented billing clerk with 5+ years of experience in the utility industry. Proven track record of providing accurate and timely bills to customers while maintaining customer satisfaction with excellent communication skills. Seeking to join ABC Utility Company where I can utilize my knowledge and expertise in data entry, account management, reconciliation and collections processes.

Committed utility billing clerk with 7+ years of experience in the industry. Proven record of accurately calculating, verifying, and updating customer utility bills for a large organization. Highly organized and detail-oriented professional who excels at meeting tight deadlines while maintaining accuracy. Looking to bring my expertise to ABC Company as an Utility Billing Clerk.

• Reconciled utility bills for over 500 customers per month, identifying discrepancies and underpayments resulting in an additional $3,000 collected.
• Optimized billing process by introducing automated software solutions to increase accuracy and reduce processing time by 10%.
• Demonstrated strong organizational skills while filing customer paperwork and updating accounts; decreased lost documents from 5% to 1%.
• Introduced comprehensive training program on utility bill collection policies that increased compliance rate among staff members by 15%.
• Substantially reduced customer calls regarding payment issues through proactive engagement with clients via email & phone inquiries.

• Resolved over 200 billing disputes and customer complaints with a 95% satisfaction rate, ensuring timely payment of utility bills while maintaining excellent customer service.
• Represented the company at various community events, providing customers with information on the latest utility rates & services as well as responding to inquiries in a professional manner.
• Successfully managed an annual budget of $500K for utilities; identified over-billing discrepancies that resulted in savings of 8%.
• Calculated accurate monthly invoices for all residential and commercial accounts using relevant software applications such as QuickBooks and Microsoft Office 365 Suite.
• Spearheaded several initiatives resulting in improved process efficiency by 15%, including minimizing paperwork errors through better data entry practices and implementing new technologies to streamline operations further.

• Facilitated billing of over 1000 utility accounts monthly, ensuring accurate calculations and timely payments.
• Expedited the reconciliation process for customer billing disputes; reduced resolution time by 40%.
• Presented detailed reports to management on delinquencies, refunds & adjustments processed each month; identified areas of inefficiency resulting in a $10,000 cost savings annually.
• Utilized automated accounting software programs to manage daily activities such as data entry and invoice processing with 100% accuracy rate per audit results.
• Meticulously reviewed all invoices for charges prior to payment authorization; decreased errors from 4% to 0%, streamlining the overall bill payment process significantly.

• Monitored more than 800 monthly utility bills to ensure accuracy of customer accounts and data entry; identified errors in billing records and corrected them within 10 minutes on average.
• Generated accurate invoices, collecting over $1 million in payments from customers while ensuring compliance with payment policies and procedures.
• Collected past-due balances from delinquent customers through phone calls, emails or written notices; reduced unpaid balance by 15%.
• Reported all discrepancies between actual usage & billed amount to management for further investigation; improved the company’s revenue cycle time by 20% as a result.
• Competently handled customer inquiries regarding their account status, bill details or payment plans with utmost professionalism, resulting in an overall reduction of complaints against the organization’s services by 30%.

• Formulated accurate utility bills for over 500 customers per month, utilizing customer data and usage history to generate accurate rates.
• Investigated billing discrepancies and responded to inquiries in a timely manner, resolving over 80% of issues within 24 hours; reduced customer complaints by 50%.
• Efficiently processed payments from multiple payment options such as direct debit, cash or cheque, ensuring that all transactions were accurately recorded in the system.
• Filed records of monthly statements and other relevant documents securely; improved organizational processes which resulted in retrieval time being decreased by 30 minutes on average each transaction cycle.
• Improved overall financial transparency through detailed record keeping of accounts receivable ledgers; identified $20K worth of discrepancies for further investigation within 2 months of employment commencement date.

• Analyzed and reconciled utility billing data of over 1,000 customers each month, ensuring that all bills were accurate and timely.
• Achieved a 5% reduction in customer complaints regarding billing errors by reviewing past accounts for discrepancies at the end of every quarter.
• Updated account information such as contact details and meter readings on an ongoing basis using computerized systems; entered new user data with 100% accuracy rate within given deadlines.
• Independently managed the entire invoicing process from start to finish while meeting strict quality control standards set forth by department guidelines; processed an average of 500+ transactions daily without any operational delays or errors in inputting/calculating figures.
• Prepared monthly financial reports for management review which included year-over-year comparison analysis for revenue gains/losses due to changes in rates & services offered by the company’s utilities division.

• Structured and managed the billing process for over 350 utility accounts efficiently, increasing accuracy in bills by 10%.
• Proficiently entered customer account data into company database and updated information on a monthly basis to ensure accurate records.
• Reorganized existing billing system and implemented new processes that led to improved operational efficiencies and cost savings of $7,500 annually.
• Entered detailed payment transactions accurately into accounting software with 100% compliance rate; successfully reconciled discrepancies within two days on average each month.
• Mentored three junior clerks in basic accounting principles related to utility billings; prepared comprehensive training materials which reduced onboarding time by 25%.

• Compiled monthly utility bills for over 2,000 customers using specialized billing software, resulting in an average processing time reduction of 15%.
• Accurately calculated and processed payments from customers within 48 hours; achieved a 98% accuracy rate when verifying customer information against database records.
• Coordinated with vendors to ensure timely delivery of monthly invoices and payment plans were established as needed; enabled 200+ clients to remain up-to-date on their accounts each month.
• Participated in training sessions and workshops held by the Accounting department to stay abreast of new regulatory requirements pertaining to utility billing processes; reduced compliance violations by 25%.

Associate’s Degree in Accounting
Educational Institution XYZ
Nov 2011

Certified Utility Billing Clerk
Utility Billing Association
May 2017