Unified Communications Engineer Resume Guide

Unified Communications Engineers are responsible for designing, implementing, and maintaining unified communications systems. They must be knowledgeable in a variety of technologies such as Voice over IP (VoIP), Video Conferencing, Networking Protocols, Cloud Services and more. Additionally they must possess strong troubleshooting skills to diagnose complex network problems quickly.

You have unmatched experience in unified communications engineering, but employers don’t know who you are. To let them see your expertise and qualifications, create a resume that stands out from the competition.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Unified Communications Engineer Resume Sample

Lucas Murphy
Unified Communications Engineer

[email protected]
593-557-1176
linkedin.com/in/lucas-murphy

Summary

Detail-oriented unified communications engineer with 8+ years of experience in the design, implementation, and maintenance of IP-based communication networks. Specialized in VoIP systems, unified messaging platforms, video conferencing technologies and collaboration tools. Achieved a 99% uptime rate for all voice services at XYZ Inc., reducing outages by 30%. Looking to leverage my skills to join ABC’s team as their next Unified Communications Engineer.

Experience

Unified Communications Engineer, Employer A
Austin, Jan 2018 – Present

Structured and deployed unified communications network systems that connected over 500 devices, resulting in improved communication efficiency and employee productivity.
Tested and maintained system components to ensure proper performance of all voice, video and messaging services; identified potential issues before they caused disruptions with 98% accuracy rate.
Monitored the health of VoIP networks on a daily basis for call quality improvements; reduced downtime due to service outages by 40%.
Efficiently troubleshot technical problems associated with server applications such as Exchange Server & Lync Server using remote access tools within 3 hours or less on average.
Trained end-users on how to effectively use collaboration software programs including Microsoft Teams, Zoom Meetings and Skype For Business while maintaining strict security protocols at all times.

Unified Communications Engineer, Employer B
Fresno, Mar 2012 – Dec 2017

Developed, installed and maintained unified communications systems for 20+ clients, ensuring that their communication infrastructure was upgraded to the latest technologies.
Accurately programmed routers, switches, gateways and other network devices with VOIP protocols such as SIP & H323; reduced setup time by 25%.
Spearheaded projects to integrate existing voice applications into newly implemented networks within a 10-day turnaround period; improved customer satisfaction ratings by 40%.
Achieved 95% success rate in migrating legacy PBXs onto modern VoIP solutions while maintaining call quality standards throughout the process.
Streamlined data center operations through automation of IP phone provisioning services – cut down configuration time from 6 hours per device to 15 minutes on average.

Skills

VoIP
Networking
SIP Protocols
Video Conferencing
Unified Communications Platforms
Troubleshooting
System Administration
Cloud Computing
Network Security

Education

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

Certifications

Cisco Certified Network Professional (CCNP) Collaboration
Cisco
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

Your resume summary should be a concise overview of your qualifications as a unified communications engineer. This is the place to highlight your expertise in designing, implementing and troubleshooting complex VoIP systems, configuring routers and switches for optimal performance, and managing large-scale deployments. You can also mention any certifications or awards you have received related to unified communications engineering that demonstrate your commitment to staying up-to-date with industry trends.

Below are some resume summary examples:

Determined unified communications engineer with 8+ years of success in designing, implementing and maintaining complex UC solutions for medium to large-scale enterprises. Skilled at troubleshooting network issues and increasing system performance. Looking to join ABC Technologies as the lead unified communications engineer where I can utilize my expertise in deploying VoIP/SIP systems, video conferencing services, and IP Telephony networks.

Seasoned unified communications engineer with 8+ years of experience in designing, implementing and managing complex UC systems. Proven track record in deploying modern VoIP solutions to meet business needs within budget constraints. Seeking to join ABC Tech as a unified communications engineer to leverage my knowledge and expertise for the successful delivery of communication projects on time and under budget.

Talented unified communications engineer with 10+ years of experience developing, implementing and maintaining enterprise-scale unified communication solutions. Possess a strong knowledge base in the areas of VoIP, UCaaS, SIP trunking and video conferencing technologies. Experienced at troubleshooting complex network problems quickly and efficiently while providing outstanding customer service for end users.

Driven unified communications engineer with 8+ years of experience in designing and implementing complex VoIP systems. Experienced at administering, maintaining, and troubleshooting Cisco Unified Communications solutions. At XYZ Corporation led all aspects of the installation process for a 200-seat unified communication system from design to deployment. Achieved a customer satisfaction rating of 97%.

Dependable unified communications engineer with 7+ years of experience in the design, implementation, and maintenance of communication networks. Proven track record of developing cost-effective solutions for complex systems integration projects. Seeking to join ABC as a unified communications engineer and use my expertise to ensure seamless collaboration across multiple locations worldwide.

Amicable and experienced unified communications engineer with 10+ years of experience in designing and implementing cutting-edge voice, video, and data systems. Proven track record of successfully deploying advanced technologies to improve the customer experience while minimizing costs. At XYZ Telecoms was responsible for setting up a VoIP system that improved overall call quality by 55%.

Proficient unified communications engineer with 8+ years of experience designing, deploying and maintaining VoIP systems. At XYZ, developed a unified communication system for an 800-person office which resulted in seamless integration between multiple branches across the country. Highly skilled at troubleshooting complex network issues and providing technical support to users.

Committed unified communications engineer with 7+ years of experience installing, configuring and managing enterprise-level telephony systems. Aiming to leverage my expertise in VoIP technologies and strong problem solving skills at ABC Technology. At XYZ Corporation, successfully installed a cloud-based PBX system for the entire organization, cutting costs by 15%.

2. Experience / Employment

In the experience section, you provide details on your employment history. This should be written in reverse chronological order, meaning the most recent role is listed at the top.

When stating what you did, use bullet points to make it easier for readers to digest your information quickly and efficiently. You want to take some time to think about the specifics of what you did and any quantifiable results that were achieved as a result of your work.

For example, instead of saying “Installed unified communications systems,” you could say “Successfully installed over 50 complex unified communication systems across multiple sites with minimal disruption.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Configured
Installed
Monitored
Troubleshot
Optimized
Implemented
Resolved
Analyzed
Upgraded
Documented
Tested
Managed
Programmed
Designed
Administered

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Introduced over 20 new unified communications technologies to the organization, resulting in an overall improvement of 30% in operational efficiency.
Mentored a team of 8 engineers on technical aspects related to configuring and maintaining VoIP systems; oversaw successful completion of 5+ projects within budget and ahead of schedule.
Competently managed all incoming queries relating to hosted PBX applications, assigned tasks according to priority levels and resolved over 200 customer service issues so far this year with minimal downtime for users.
Represented the company at industry events as a Unified Communications expert speaker, delivering presentations on topics such as network design best practices and emerging trends in digital communication technology.
Documented detailed instructions for end-users regarding their usage of UC software & hardware components; reduced call center inquiries by 25% due to improved user experience from easy-to-follow onboarding materials.

Managed and maintained over 200 enterprise-level unified communications systems, resulting in improved performance for customer service operations and a reduction of downtime by 90%.
Formulated comprehensive deployment strategies to support the integration of new technologies into existing networks, ensuring that all equipment was properly configured and optimized.
Streamlined technical troubleshooting processes by creating automated reports to identify issues before they become major problems; reduced resolution times from 4 hours to 2 hours on average per incident.
Reliably monitored network health 24/7 with multiple tools such as SolarWinds and PRTG Network Monitor, responding quickly to any unexpected outages or security threats encountered along the way.
Administered daily maintenance tasks including firmware upgrades & system reboots for various VoIP components like IP phones, PBX servers & video conferencing solutions; successfully completed installations in under 30 minutes each time without compromising quality standards.

Presented unified communications solutions to over 50 clients, resulting in revenue increase of $25,000.
Reduced service implementation downtime by 40% through the delivery of high-quality customer support and technical troubleshooting.
Advised new customers on unified communication system installation and maintenance best practices; increased client satisfaction ratings by 10%.
Substantially improved uptime availability for 100+ sites using a variety of voice & video collaboration platforms such as Skype for Business, WebEx, GoToMeeting etc., increasing network performance metrics significantly across all locations monitored.
Prepared comprehensive guidelines/documentation on operational procedures related to remote access control policies and security protocols for multiple unified communication systems deployed at various offices worldwide with zero errors reported during audit reviews conducted thereafter.

Expedited the setup, installation and maintenance of unified communication systems for over 30 clients; successfully reduced downtime by 40%.
Utilized a variety of network protocols such as VoIP, SIP and UC to configure switches, routers and other devices in order to deploy enterprise-wide communications solutions.
Actively monitored voice & video networks on an ongoing basis; identified issues with latency or packet loss quickly resulting in a 10% increase in system performance levels.
Upgraded existing telephone systems to IP technology for several organizations while ensuring compatibility among multiple vendors’ products at the same time; saving customers $15,000 per upgrade on average.
Improved operational efficiencies by managing network infrastructure capacity planning proactively which resulted in a 20% reduction of customer complaints about service availability.

Installed and configured over 100 Cisco Unified Communications systems for organizations of varying size, reducing customer support calls by 25%.
Revised network architecture and VoIP protocols to ensure secure transmission of voice data between locations; improved call quality by 75% in all office branches.
Demonstrated proficiency in troubleshooting various problems related to software applications such as Skype for Business, WebEx and Lync Server with minimal disruption or downtime.
Effectively managed the deployment of updates on Avaya UC platforms across multiple sites; reduced time-to-deployment from 8 hours per site to 3 hours on average.
Configured audio/video conferencing solutions utilizing Polycom & Zoom products, resulting in an increase of conference calling efficiency by 30%.

Facilitated the implementation of over 500 unified communications systems, ensuring that all hardware and software components were properly set up and tested.
Resolved more than 300 technical issues related to VoIP, video conference calls, instant messaging applications and other UC products; reduced customer complaints by 40%.
Reorganized the network infrastructure for 10+ corporate clients, improving system performance by 20% while reducing downtime from 1 hour to 15 minutes on average per incident.
Assessed current network capabilities at 50+ businesses in order to identify areas for improvement; designed customized solutions tailored specifically to each client’s needs resulting in cost savings of $10K annually per customer on average.
Meticulously maintained existing equipment such as routers, switches & phones using best practices outlined in ITIL standards; minimized service interruptions due to faulty hardware or software configurations by 95%.

Optimized unified communications systems for over 65 clients, leading to a 20% increase in efficiency and cost savings of $7,500.
Compiled comprehensive reports analyzing performance metrics such as system uptime and latency across all unified communication platforms; identified potential areas of improvement which resulted in an 8% decrease in downtime incidents.
Implemented advanced network protocols and tools to ensure seamless interoperability between existing infrastructure components; achieved 99% uptime on unified communications services within 6 months.
Analyzed customer requirements before configuring VoIP phones, video conferencing equipment & other UC devices; successfully delivered 15 projects ahead of schedule while maintaining quality standards throughout the process.
Proficiently utilized programming languages such as C++ & Java when creating custom applications related to unified communication solutions; developed 3 innovative software programs that increased productivity by 10%.

Confidently designed, implemented and maintained unified communications systems for 10+ clients, resulting in optimized efficiency of operations.
Coordinated with multiple departments to ensure seamless integration of new VoIP technologies into existing networks; achieved cost savings of $4,000 on related hardware purchases in the last quarter.
Participated in more than 15 successful customer rollouts as a Unified Communications Engineer; decreased network downtime by 30%.
Designed innovative solutions that enabled users to access voice/video conferencing and real-time collaboration tools securely from any device or location; improved user satisfaction scores by 50%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC might be looking for someone with experience in Cisco Webex and Organization XYZ might require expertise in Microsoft Teams.

As such, you should tailor the skills section of your resume to each job that you are applying for. This is because many employers use applicant tracking systems these days which scan resumes for certain keywords before passing them on to a human.

Once listed here, it will also help if you discuss some of the most important skills in other areas too – such as the summary or experience section – so that they don’t go unnoticed by recruiters and hiring managers alike!

Below is a list of common skills & terms:

Cloud Computing
Network Design and Architecture
Network Security
Networking
SIP Protocols
System Administration
Troubleshooting
Unified Communications Platforms
Video Conferencing
VoIP

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no work experience, mention your education below the resume objective. On the other hand, if you have significant work experience that is more relevant to the role than any educational qualifications, it might be better to omit an education section altogether.

If including an education section is necessary or beneficial for your application, try to list courses and subjects related to unified communications engineering that demonstrate a good understanding of this field.

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to employers that you have the necessary knowledge and skills required for a certain job. They also show that you are committed to staying up-to-date with industry trends and best practices.

If you possess any certifications related to the position, make sure they are included in your resume as this could be an important factor for hiring managers when making their decision.

Cisco Certified Network Professional (CCNP) Collaboration
Cisco
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Lucas Murphy, this would be Lucas-Murphy-resume.pdf or Lucas-Murphy-resume.docx.

7. Cover Letter

Writing a cover letter is the perfect opportunity to explain why you’re an ideal fit for a role and make your application stand out from the crowd. It is usually made up of 2-4 paragraphs, separate from your resume, and provides recruiters with additional insight into who you are as a professional.

Cover letters aren’t always necessary when applying for jobs but having one can be very beneficial. They allow you to express yourself in more detail than what’s on your resume, show off your personality and demonstrate how passionate you are about the position.

Below is an example cover letter:

Dear Maria,

I am writing to apply for the Unified Communications Engineer position at XYZ Company. As a seasoned engineer with over 10 years of experience in the telecommunications industry, I am confident I will be an asset to your organization.

My experience includes designing, implementing, and troubleshooting VoIP networks for both on-premise and cloud-based solutions. I have also worked extensively with SIP trunking providers and have implemented several hosted PBX solutions. In addition, I have a strong background in network security and have implemented firewalls and other security measures to protect VoIP networks from attack.

I am knowledgeable of a variety of UC platforms including Cisco Call Manager, Avaya Aura Communication Manager, Lync Server 2010/2013, and Skype for Business. I am also proficient in a number of programming languages including Java, Python, and C++. My ability to quickly learn new technologies combined with my strong problem-solving skills makes me an ideal candidate for this position.

Please find attached a copy of my resume which outlines my complete experience and qualifications. I can be reached anytime via phone or email should you need any additional information from me regarding my application. Thank you very much for your time & consideration; I look forward to hearing from you soon!

Sincerely,

Lucas