Tow Truck Driver Resume Guide

Tow truck drivers provide assistance to people who are stuck or need help with their vehicle. They use tow trucks to transport disabled vehicles from one place to another, often from the scene of an accident or breakdown. Tow truck drivers also perform other services such as jump starting a dead battery and changing flat tires.

You have the experience and know-how to make you a great tow truck driver. However, employers don’t know who you are or what you can do – yet! Showcase your abilities with an eye-catching resume that will grab their attention.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Tow Truck Driver Resume Sample

Kariane Lubowitz
Tow Truck Driver

[email protected]
408-632-5865
linkedin.com/in/kariane-lubowitz

Summary

Enthusiastic tow truck driver with 5 years of experience in providing roadside assistance to customers. At XYZ, drove a tow truck for over 2500 miles per month and provided an average response time of 20 minutes or less. Experienced in operating all types of vehicles, including cars, trucks, vans and RVs. Skilled at assessing vehicle problems on-site and utilizing appropriate tools to make necessary repairs when needed.

Experience

Tow Truck Driver, Employer A
Elk Grove, Jan 2018 – Present

Revised and updated standard operating procedures for towing and hauling services, resulting in a 15% increase in efficiency.
Streamlined the process of responding to customer inquiries regarding tow truck availability; reduced response time from 24 hours to 4 hours on average.
Spearheaded efforts for introducing new safety protocols that significantly decreased incidents involving damaged vehicles during transport by 30%.
Accurately assessed damages caused to accident-involved vehicles and determined if vehicle was safe or needed immediate repair or removal from roadway; completed over 400 assessments without any mistakes within 2 years of service.
Mentored 3 junior tow truck drivers, helping them learn the ropes quickly while providing guidance with challenging situations such as dealing with irate customers and automobile owners stranded on highways late at night.

Tow Truck Driver, Employer B
Port St. Lucie, Mar 2012 – Dec 2017

Reduced response time to emergency situations by 25% through optimized route planning and efficient utilization of available resources.
Utilized light-duty tow trucks, flatbeds and other heavy duty vehicles to transport damaged or malfunctioning vehicles from accident scenes, service centers and residential areas in a timely manner.
Optimized customer experience by providing rapid response times for roadside assistance; handled over 150 incidents per month with an average resolution rate of 95%.
Repaired minor issues on the spot such as replacing tires & jumpstarting batteries when applicable, thereby minimizing downtime for customers’ vehicles during transportation process.
Effectively completed vehicle assessments prior to loading onto truck beds using recommended safety procedures; ensured that all loads were secure before departing from incident sites.

Skills

Transportation
Truck Driving
Automotive
Customer Satisfaction
Vehicles
Trucking
Forklift Operation
Automobile
Team Leadership

Education

Commercial Driver’s License
Educational Institution XYZ
Nov 2011

Certifications

Towing and Recovery Association of America (TRAA) Certified Tow Operator
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

Your resume summary or objective should be like a trailer – it gives the employer an overview of who you are and why you would make an excellent tow truck driver. In this section, mention your experience in driving different types of vehicles, any certifications or licenses that demonstrate your qualifications for the job, and how quickly you can respond to service calls. Additionally, highlight any customer service awards or recognition that show off your dedication to providing exceptional services.

Below are some resume summary examples:

Diligent tow truck driver with 5+ years of experience in the transportation industry. At ABC Company, successfully drove vehicles from point A to B while ensuring customer satisfaction and safety at all times. Developed a reputation for being reliable and dedicated to providing excellent service; maintained an accident-free record throughout my employment. Looking forward to joining XYZ as their next tow truck driver.

Reliable tow truck driver with 10+ years of experience transporting vehicles from point A to B. Dedicated to providing prompt and courteous service for ABC’s customers by efficiently completing jobs within budget parameters. Skilled at navigating congested streets, operating a variety of tow trucks, and offering superior customer service in stressful situations. Committed to keeping the roads safe for all drivers.

Well-rounded tow truck driver with 5+ years of experience providing safe and reliable towing services for clients from all walks of life. Committed to delivering a high level of customer service while adhering to safety regulations and standard operating procedures. Seeking an opportunity at ABC Towing where I can leverage my skillset in roadside assistance, accident recovery, and vehicle lockout solutions.

Detail-oriented tow truck driver with 7+ years of experience providing roadside assistance and towing services for customers in the local area. Extensive knowledge of vehicle repair, maintenance procedures, safe-driving practices, and customer service protocols. At XYZ Auto Services consistently exceeded monthly goals by 30% while maintaining a perfect safety record throughout 5 years of employment.

Hard-working tow truck driver with 5+ years of experience in the transportation industry. Expertise in operating a variety of tow trucks and safely transporting vehicles to their destination. At XYZ, handled over 300 emergency calls daily and responded quickly to customer requests, contributing towards increased customer satisfaction ratings. Possesses valid CDL license and excellent driving record.

Seasoned tow truck driver with 7+ years of experience operating light-duty, medium-duty and heavy-duty vehicles. Proven ability to safely tow a variety of trailers for both commercial and residential clients. Seeking to join ABC Towing as their next tow truck driver where I can utilize my expertise in customer service and problem solving skills while providing top notch service.

Skilled tow truck driver with 5+ years of experience providing roadside assistance to stranded motorists. Adept at navigating through busy city streets and rural roads alike, while handling customer service issues in a professional manner. Looking to join ABC Towing Services as a driver and help its customers safely reach their destinations.

Dependable tow truck driver with 10+ years of experience. Skilled in towing vehicles and providing roadside assistance, including jump-starts, tire changes, fuel delivery services and lockouts. At ABC Towing Services consistently exceeded customer satisfaction goals by staying up to date on industry regulations and best practices.

2. Experience / Employment

Next comes the work history section, which should be written in reverse chronological order, with your most recent job listed first.

Stick to bullet points when writing this section; it makes the information easier for the reader to take in. When describing what you did and achieved, provide detail instead of just a general overview. For example, instead of saying “Drove tow truck,” try something like: “Responded quickly to roadside assistance calls from customers and towed vehicles safely using specialized equipment.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Operated
Transported
Loaded
Unloaded
Inspected
Repaired
Replaced
Secured
Assisted
Recovered
Jump-started
Changed
Delivered
Communicated

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Assessed customer needs and vehicle damage to provide quick, accurate roadside assistance; successfully towed over 40 vehicles monthly.
Advised customers on the safest ways of starting their cars or driving them off tow trucks, resulting in a 30% decrease in customer complaints about service quality.
Communicated with dispatch teams throughout shift regarding location/status updates and changes to scheduled pickups; increased efficiency by 25%.
Successfully operated heavy-duty equipment such as chain hoists, winches & dollies while adhering to safety protocols; reduced workplace injuries by 50%.
Introduced creative strategies for organizing and maintaining repair records that resulted in an improved turnaround time of 20%.

Compiled and completed weekly reports on tows and vehicle recovery services, providing detailed analysis of customer service request volume as well as response times.
Recovered up to 10 vehicles per day in challenging conditions with a perfect safety record; achieved 43% reduction in average response time over the last 6 months.
Independently operated a variety of light-duty tow trucks according to manufacturer’s specifications while adhering to all local traffic laws and regulations at all times.
Achieved 100% accuracy rate when diagnosing mechanical issues with towed vehicles’ engines, brakes & suspensions systems, replacing defective parts within budget whenever necessary.
Replaced tires for up to 5 vehicles every week using proper lifting techniques without any injury or accident incidents reported during employment period.

Assisted over 200 motorists in need of roadside assistance each month, providing tire change, jump-start and towing services with a 100% customer satisfaction rate.
Inspected tow truck for safety before operating vehicle; quickly identified any mechanical issues or necessary repairs to ensure safe operation at all times.
Efficiently towed vehicles from accident sites and prepared paperwork for police reports when needed; reduced response time by 15 minutes on average per call out.
Coordinated emergency transportation needs between stranded drivers and local service stations within 24 hours of receiving calls; successfully recovered over $7000 worth of lost items during this process.
Jump-started more than 25 cars daily using specialized equipment while following standard repair protocols to reduce risks associated with battery malfunctioning incidents.

Represented the company professionally, providing courteous and timely towing services to over 200+ customers per week.
Changed tires, replaced batteries and jumpstarted cars in emergency roadside situations; lowered customer wait times by 20% on average.
Structured a comprehensive maintenance plan for the tow truck fleet that included regular oil changes & engine tune-ups, resulting in fewer breakdowns on the road and an overall decrease of operational costs by $4,000/monthly.
Formulated efficient routes for each job assignment to maximize time efficiency; completed jobs within 15 minutes or less 95% of the time without compromising safety protocols or service quality standards.
Reliably towed vehicles up to 16 tons with utmost care using specialized equipment such as wheel lift systems & tie down straps while working extended hours (including nights & weekends) during busy seasons when necessary.

Operated tow truck to safely transport disabled vehicles from accident sites, service stations and parking lots; towed over 150 cars per month.
Transported damaged or inoperable vehicles for repair to auto shops with a 100% on-time delivery rate.
Diligently inspected all safety equipment such as chains, straps and winches prior to each tow job; reduced incidents of roadside damages by 40%.
Developed strong relationships with clients by providing friendly customer assistance during the loading/unloading process; boosted repeat business with existing customers by 25%.
Delivered excellent time management skills while adhering strictly to traffic laws when navigating through congested areas; reduced average response times for emergency calls by 20 minutes per incident.

Demonstrated advanced expertise in vehicle towing and recovery operations, safely securing over 1,000 vehicles of all sizes per month.
Actively consulted with customers on-site to assess the nature of the breakdown; provided detailed estimates for repair services within 10 minutes or less.
Prepared tow trucks for use by inspecting winch cables, straps & chains; ensured compliance with safety regulations and reduced damage incidents to 0%.
Expedited roadside assistance response time by 40% through efficient routing management and proactive tracking of customer calls using a GPS system.
Reorganized equipment storage area at shop premises resulting in 35% cost savings on inventory purchases due to improved space utilization rate.

Participated in towing & recovery of over 200 vehicles per month, ensuring that all safety precautions and protocols were strictly followed.
Secured damaged vehicles with tie-downs before loading them onto tow truck beds; reduced potential for further damage by 25%.
Presented customers with cost estimates for services rendered and advised on repairs required; secured $5,000 worth of additional business in the last quarter from customer referrals alone.
Unloaded towed vehicles at designated locations safely and efficiently using winches or other tools as necessary; completed average job time 15 minutes ahead of schedule due to improved efficiency rates.
Competently operated a variety of different types of tow trucks (flatbeds, boom trucks etc.) while adhering to state motor vehicle laws & regulations regarding maximum load weight limits & speed limits when travelling between destinations.

Improved overall customer satisfaction ratings by 25% through providing prompt roadside assistance and towing services.
Meticulously loaded vehicles onto flatbed trucks, ensuring that all cargo was properly secured for transport in compliance with safety regulations.
Loaded up to 5 passenger cars per hour from accident scenes or other locations and safely delivered them to their destinations within 3 hours on average.
Facilitated the relocation of non-operational vehicles with minimal damage after accidents; successfully relocated over 500 disabled vehicles last year alone without any incidents reported during transit time.

3. Skills

Skill requirements will differ from one employer to the next; this can easily be ascertained from the job posting. Organization A may require the candidate to have experience with flatbeds, while Organization B might require knowledge of light-duty tow trucks.

It is essential to tailor your skills section accordingly because many employers use applicant tracking systems these days, which are computer programs that scan resumes for certain keywords before passing them on to a human.

Once listed here, you can further elaborate on your skillset by discussing it in more detail in other resume sections such as the summary or experience section.

Below is a list of common skills & terms:

Automobile
Automotive
Automotive Repair
Customer Satisfaction
Forklift Operation
Operations Management
Team Leadership
Transportation
Truck Driving
Trucking
Vehicles

4. Education

Adding an education section on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, then mentioning your education below the resume objective is a good option. However, if you already have plenty of relevant work experience to showcase, an education section might not be necessary at all.

If including an education section is appropriate for this role, try to focus on courses or subjects that are related to what it takes to be a successful tow truck driver such as traffic laws and vehicle operation safety procedures.

Commercial Driver’s License
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to potential employers that you have the necessary skills and knowledge required for a particular job. Having certifications on your resume can give you an edge over other applicants who may not possess the same qualifications.

Include any relevant certifications in this section of your resume, as it will show hiring managers that you are qualified and knowledgeable about the industry or field they are looking for.

Towing and Recovery Association of America (TRAA) Certified Tow Operator
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Kariane Lubowitz, this would be Kariane-Lubowitz-resume.pdf or Kariane-Lubowitz-resume.docx.

7. Cover Letter

Including a cover letter with your job application is a great way to make a good impression on the hiring manager. Cover letters are typically made up of 2-4 paragraphs, and they offer you an opportunity to explain why you would be the perfect candidate for the role.

Cover letters can help set you apart from other applicants by highlighting your skills, qualifications, and experience in more detail than what’s possible in a resume alone. Writing one also gives recruiters insight into who you really are as an individual instead of just looking at numbers or facts about yourself.

Below is an example cover letter:

Dear Sage,

I am writing to apply for the Tow Truck Driver position with your company. With over five years of experience in the industry, I have gained the skills and knowledge necessary to excel in this role.

In my current position as a tow truck driver for ABC Towing, I provide efficient and professional service to customers who are stranded on the side of the road. My responsibilities include hooking up vehicles, transporting them to designated locations, and providing customer service. In addition, I regularly inspect my truck to ensure it is in good working condition and document all maintenance needs.

Through my experience, I have developed strong problem-solving skills that enable me to think quickly and come up with solutions when challenges arise. My ability to remain calm under pressure has helped me succeed in this fast-paced industry. In addition, I am physically fit and able to lift heavy objects without assistance.

I am confident that I can be a valuable asset to your team and would appreciate the opportunity to discuss how my skills could benefit your organization. Thank you for your time and consideration; please do not hesitate to contact me at [phone number] if you have any questions or would like additional information about my qualifications.

Sincerely,

Kariane