Ticket Sales Representative Resume Guide

Ticket sales representatives manage the sale of tickets for events, as well as providing customer service to customers. They help customers select seating and process payments. Additionally, they are responsible for keeping track of ticket availability and helping with promotional activities related to ticket sales.

You have a knack for selling tickets, and any entertainment venue would benefit from your skills. But employers don’t know who you are yet, so to get their attention you must write an outstanding resume that sells yourself.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Ticket Sales Representative Resume Sample

Aleen Bartoletti
Ticket Sales Representative

[email protected]
180-427-2890
linkedin.com/in/aleen-bartoletti

Summary

Determined ticket sales representative with 5+ years of experience in customer service and ticketing operations. Highly knowledgeable in the industry, including current events such as COVID-19 protocols for venues. At XYZ, generated $150K within a two-month period by selling 300 tickets to an event. Seeking to apply my knowledge and skillset at ABC Ticket Sales where I can help increase revenue and provide excellent customer service.

Experience

Ticket Sales Representative, Employer A
Fullerton, Jan 2018 – Present

Resourcefully sold over 1,500 tickets per month for sporting and entertainment events using various sales techniques, upselling customers on exclusive packages and discounts whenever possible.
Upsold 500+ tickets each week to current patrons by offering special deals; generated $20K in additional revenue during peak season.
Structured a comprehensive ticketing system that allowed easy access to event information including seating availability, pricing plans & promotional offers; decreased customer wait time by 50%.
Analyzed customers’ buying patterns and preferences to create targeted campaigns that increased ticket purchases by 10% within the first 6 months of implementation.
Expedited resolution of more than 400 customer complaints related to refunds/cancellations or other issues with accuracy and efficiency; improved overall satisfaction rate from 62% to 90%.

Ticket Sales Representative, Employer B
Paterson, Mar 2012 – Dec 2017

Sold over 1,000 tickets for sporting events, concerts and other live performances in the last quarter; increased ticket sales revenue by 25%.
Introduced a customer loyalty program that rewarded regular buyers with exclusive discounts and offers; saw an 8% increase in repeat customers within 6 months of launch.
Monitored online ticketing websites to ensure accurate pricing information was available at all times; successfully managed over 400 price changes per week without any discrepancies or errors.
Managed customer relations on a daily basis, providing timely support to more than 100 inquiries each day via phone calls & emails while maintaining 95% satisfaction ratings from users.
Reliably fulfilled orders across multiple platforms (web/mobile), ensuring that all tickets were printed correctly and dispatched quickly before scheduled events started, every time.

Skills

Sales and Marketing
Ticketing Software
Communication
Networking
Time Management
Problem-solving
Data Analysis

Education

Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Ticketing Professional
International Ticketing Association
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

A resume summary/objective for a ticket sales representative should be written to capture the attention of potential employers. In this section, you can highlight your experience in customer service and sales, as well as any awards or achievements that demonstrate your success in these areas. Additionally, mention any special skills such as fluency in another language or knowledge of specific software programs that could help you excel at this job.

Below are some resume summary examples:

Dependable and enthusiastic ticket sales representative with 5+ years of experience in customer service and event planning. Proven record of success in increasing revenues for major concert venues, festivals, and sporting events. At XYZ, increased gross revenue by 10% within 6 months through efficient inventory management tactics. Passionate about providing an excellent customer experience to ensure repeat business opportunities.

Diligent ticket sales representative with 3+ years of experience in customer service, marketing and ticketing. At XYZ, achieved highest-ever quarterly sales for two consecutive quarters. Sold over 500 tickets to a single event through aggressive online advertising campaigns and effective outbound calls. Successfully sold out multiple events at ABC by consistently exceeding weekly targets set by the management team.

Detail-oriented ticket sales representative with over 5 years of experience in customer service and ticket sales for entertainment events. Achieved an annual revenue increase of 30% at ABC Ticketing Company by effectively managing complex projects from start to finish. Experienced in building relationships with clients, handling inquiries, creating advertising campaigns, and promoting upcoming shows.

Energetic ticket sales representative with 3+ years of experience in the entertainment industry. Proven success selling tickets for both local and national events, including a 13% increase in ticket sales at XYZ Venue over one year. Seeking to join ABC Entertainment as part of their expanding team to help generate even more revenue through innovative marketing tactics and excellent customer service.

Enthusiastic ticket sales representative with 5+ years of experience selling tickets for events and shows. Successfully increased ticket sales by 15% in previous role, while creating customer satisfaction ratings that exceeded company targets. Looking to bring enthusiasm and commitment to ABC Entertainment as a Ticket Sales Representative and contribute to the success of their business objectives.

Well-rounded ticket sales representative with over 5 years of experience in the entertainment industry. Proven track record of successfully selling tickets and increasing revenue for venues, sports teams, special events and concerts. Exceptional customer service skills with a knack for upselling products and services that maximize profits while providing customers with an enjoyable experience.

Committed ticket sales representative with 3+ years of experience in customer service and ticketing. Skilled at using various software systems to process orders, resolve complaints, and handle payment processing for live events. Achieved a 35% increase in ticket sales by introducing new marketing strategies. Eager to bring this success to ABC as its next Ticket Sales Representative.

Talented ticket sales representative with 5+ years of experience in the entertainment industry. Proven track record of consistently exceeding targets and building strong relationships with customers to drive revenue growth. Seeking to leverage excellent interpersonal skills, passion for customer service and enthusiasm for live events at ABC Events as a ticket sales representative.

2. Experience / Employment

In the experience section, you should list your employment history in reverse chronological order. This means that the most recent job is listed first.

Stick to bullet points when writing this section; it makes it easier for the reader to take in what you have written quickly and easily. When providing detail on what you did, focus on quantifiable results obtained as well as any unique challenges or successes achieved during your time at each role.

For example, instead of saying “Sold tickets,” you could say, “Successfully sold over 500 tickets per week for a variety of events using effective sales techniques such as upselling and cross-selling.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Sold
Promoted
Generated
Upsold
Marketed
Researched
Analyzed
Negotiated
Collaborated
Developed
Managed
Coordinated
Monitored
Assisted
Advised

Other general verbs you can use are:

Achieved
Assessed
Compiled
Demonstrated
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Revised ticket sales processes, resulting in a 20% increase in ticket sales within the first 3 months.
Streamlined customer service procedures for more efficient ticketing and reservation handling; expedited response time by 10 minutes on average per interaction.
Participated actively in promotional campaigns to encourage event attendance, leading to an additional $6,000 revenue during peak seasons of business operations.
Diligently managed back-end data entry tasks associated with tickets orders such as bookings and cancellations; maintained accuracy rate of 99%.
Mentored junior staff members on proper procedure when responding to inquiries related to ticket purchases and promotions; trained 2 new employees over 7 weeks period successfully without any errors or omissions occurring at point-of-sale transactions.

Prepared ticket sales plans and strategies, resulting in a 15% increase of monthly ticket revenues.
Marketed event tickets to over 150 clients daily through phone calls, emails, online platforms and face-to-face meetings; achieved an average conversion rate of 40%.
Accurately maintained records of all sold tickets in the database system with no errors or omissions.
Researched customer preferences on ticket prices and promotional offers to maximize profits; successfully increased overall revenue by $10,000 within 3 months’ time period.
Assessed market trends for competitive pricing strategies that allowed us to gain a competitive edge against our competitors while also increasing attendance at events by 25%.

Successfully sold over 4,000 tickets for concerts, festivals and sporting events each month by utilizing marketing strategies to target potential customers.
Generated an additional $20,000 in ticket sales revenue through upselling on packages and discounts; improved overall ticket sale profits by 10%.
Developed promotional campaigns to boost awareness of new shows & attract more customers using digital platforms such as email newsletters & social media advertisements.
Negotiated contracts with event venues and promoters to secure better rates for bulk orders; saved company expenses by 20% compared to the previous year’s budget allocations.
Achieved a 95% customer satisfaction rating from clients due to providing personalized services such as VIP upgrades & preferred seating options upon request.

Optimized ticket sales processes, resulting in a 15% increase in revenue and a 20% reduction of customer waiting times.
Reorganized ticketing system databases to improve accuracy and speed up access time; reduced duplicate entries by 30%.
Assisted customers with online booking inquiries over the phone and via email; responded to 400+ queries daily while achieving an average satisfaction rating of 95%.
Meticulously handled cash transactions for both physical tickets as well as digital downloads, ensuring that all records were kept accurately updated at all times.
Improved marketing campaigns through targeted email outreach initiatives, yielding a 10 percent boost in overall ticket sales volume each quarter on average.

Facilitated the sale of over 10,000 tickets for various events including concerts, theatre performances and sports games; increased overall ticket sales by 25% within the first quarter.
Coordinated with event organizers to develop promotional strategies that successfully attracted new customers; drove an additional 2,500 people to purchase tickets in the last fiscal year.
Advised customers on seating options and pricing plans while upselling them on VIP experiences such as backstage tours or meet & greets; generated $10,000 extra revenue each month from these activities alone.
Independently managed customer complaints related to delayed delivery of tickets or other issues quickly and effectively without any need for escalation; reduced total number of complaints by 20%.
Formulated a process improvement strategy which streamlined ticketing operations resulting in faster turnarounds times – decreased processing time per order from 40 minutes to just 15 minutes on average.

Confidently sold tickets for over 200 events per month, consistently exceeding weekly sales targets by 25%.
Reduced ticketing costs by 10% through effective negotiation and utilization of existing customer discounts.
Spearheaded the development of a new online ticketing system which increased efficiency levels by 40% in processing orders and responding to customer inquiries.
Utilized various marketing campaigns such as email blasts, social media postings & trade shows to promote upcoming events; achieved an increase in overall attendance rates of 15%.
Demonstrated excellent communication skills when interacting with customers on phone or via email regarding payment options & event details; successfully resolved 65+ customer complaints within 24 hours each week on average.

Compiled, managed and updated customer records for a ticket sales database of over 10,000 customers; increased annual revenue by 15% through effective sales techniques.
Proficiently handled inbound and outbound calls to promote various products and services; generated $17,500 worth of ticket sales each month on average.
Represented the company at promotional events, conferences & tradeshows to market tickets/packages as well as answer questions from potential customers about upcoming concerts/shows etc.
Collaborated with marketing department to develop promotional materials such as posters & flyers that were distributed across university campuses; reached an additional audience of 5,000 people within 6 months’ time span resulting in more than 50 new bookings per week during peak season timeslots.
Presented detailed information regarding packages offered through the website or via phone inquiries while providing excellent customer service throughout all interactions with clients; reduced complaints rate by 12%.

3. Skills

The skillset employers require in an employee will likely vary, either slightly or significantly; skimming through their job adverts is the best way to determine what each is looking for. One organization may be seeking a ticket sales representative with excellent customer service skills, while another may prioritize knowledge of the local entertainment scene.

For this reason, it is essential to tailor the skills section in your resume for each job you apply for. This will help ensure that applicant tracking systems (ATS) pick up on all relevant information and pass your application onto human recruiters.

You can also elaborate further on the most important skills by discussing them in more detail in other sections such as summary or experience.

Below is a list of common skills & terms:

Communication
Data Analysis
Networking
Problem-solving
Sales and Marketing
Ticketing Software
Time Management

4. Education

Adding an education section to your resume will depend on the level of experience you have. If you are just starting out, it is important to include an education section below your resume objective. However, if you have a few years of ticket sales representative experience under your belt and want to showcase that more prominently than any educational qualifications, omitting the education section is perfectly acceptable.

If including an education section on your resume, try to mention courses or subjects related to ticket sales or customer service which could be beneficial for the role.

Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your knowledge and proficiency in a particular field. They can also help you stand out from other applicants when applying for jobs, as they show that you have been tested by an authoritative body and are qualified to perform the tasks required of the job.

Including certifications on your resume is beneficial because it gives potential employers assurance that you possess the skills necessary for success in their organization. Be sure to include any relevant certifications related to the position so hiring managers know what qualifications you bring with you.

Certified Ticketing Professional
International Ticketing Association
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Aleen Bartoletti, this would be Aleen-Bartoletti-resume.pdf or Aleen-Bartoletti-resume.docx.

7. Cover Letter

Providing a cover letter is a great way to show recruiters and hiring managers that you are serious about the job. It should be made up of 2-4 paragraphs, separate from your resume, which provide additional detail regarding yourself and why you’re an ideal fit for the role.

Cover letters can also provide insight into who you are as a professional outside of what is already mentioned in your resume. They allow you to express more personality than what would usually be found on paper alone – making it easier for employers to get an understanding of who they may potentially hire!

Below is an example cover letter:

Dear Danielle,

I am writing to apply for the Ticket Sales Representative position at XYZ Stadium. With experience in customer service and sales, as well as a proven track record of successfully meeting quotas, I am confident I will be an asset to your team.

In my previous role as a Customer Service Representative at ABC Corporation, I provided excellent customer service while upselling products and services. My ability to build relationships with customers led me to consistently meet my monthly sales targets. I also have experience working in a fast-paced environment and managing multiple tasks simultaneously.

I am knowledgeable about various ticketing software systems and have the ability to learn new systems quickly. My strong communication skills will enable me to effectively sell tickets over the phone and in person. In addition, my organizational skills will ensure that all tickets are accurately processed and accounted for.

I would welcome the opportunity to discuss how I can contribute to your organization’s success as a Ticket Sales Representative. Thank you for your time and consideration; I look forward to hearing from you soon.

Sincerely,

Aleen