Technical Operations Manager Resume Guide

Technical operations managers coordinate the technical aspects of an organization’s processes and systems. They develop strategies for optimizing operational efficiency, evaluate existing technology to identify areas for improvement, collaborate with IT staff to ensure system stability and security, and monitor performance metrics to troubleshoot any issues that arise.

Your expertise in managing technical teams and operations is unrivaled. But to get yourself noticed by potential employers, you must write a resume that shows off your impressive experience and achievements.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Technical Operations Manager Resume Sample

Emie Tillman
Technical Operations Manager

[email protected]
461-750-6179
linkedin.com/in/emie-tillman

Summary

Seasoned technical operations manager with 8+ years of experience managing the day-to-day operations for a variety of organizations. Skilled in streamlining processes, ensuring compliance and developing efficient workflows to maximize productivity. At XYZ, led an IT team that increased customer satisfaction by 20% in just six months through effective process improvement initiatives. Proven track record of leveraging technology to achieve organizational objectives while meeting tight deadlines and budget constraints.

Experience

Technical Operations Manager, Employer A
Oakland, Jan 2018 – Present

Spearheaded the technical operations of a large-scale enterprise, successfully managing a staff of 25 engineers and technicians to ensure that all systems ran smoothly.
Advised management on process improvements by leveraging existing technologies; implemented changes which reduced technical downtime by 30%.
Diligently monitored server performance and uptime metrics, detecting abnormalities in system behavior early and taking corrective action to minimize disruptions in service availability.
Developed innovative solutions for complex IT problems through proactive analysis of emerging trends in software engineering and automation processes; increased efficiency by 40% within first 6 months as Technical Operations Manager.
Streamlined workflow optimization strategies across multiple departments using an agile approach; achieved cost savings amounting to $10K+ per month while maintaining high levels of customer satisfaction with product delivery timescales.

Technical Operations Manager, Employer B
St. Petersburg, Mar 2012 – Dec 2017

Demonstrated leadership and technical expertise in managing a team of 15+ operations engineers, optimizing processes to ensure the successful delivery of over 400 projects.
Automated complex network operation tasks, resulting in an increase in system efficiency by 40% while reducing labor costs by $20K annually.
Coordinated daily activities and assignments between teams to ensure that all operations were completed on time and within budget; achieved project completion rate of 97%.
Revised existing procedures for monitoring systems performance & troubleshooting issues; decreased average response times from 4 hours to 20 minutes or less per incident reported.
Accurately documented operational changes/updates, ensuring each process was fully compliant with industry standards as well as local laws & regulations at all times.

Skills

Troubleshooting
Team Leadership
Telecommunications
Process Improvement
Networking
Technical Support
VoIP
Windows Server
Integration

Education

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

Certifications

Certified Technical Operations Manager (CTOM)
International Association of Technical
May 2017

1. Summary / Objective

The summary/objective at the beginning of your technical operations manager resume should be an overview of what makes you stand out from other applicants. This is where you can highlight your qualifications, such as a degree in computer science or engineering and certifications related to IT management. You could also mention any experience with leading teams, developing processes that improved efficiency, and resolving complex technical issues.

Below are some resume summary examples:

Dependable technical operations manager with 6+ years of experience in the IT industry. Recognized for driving teams to consistently deliver on high-quality, cost-effective solutions and build strong relationships with clients. Proven record of improving system performance by 24%, streamlining processes, and providing a secure environment for data storage at ABC Technologies. Looking to apply my expertise to help drive continuous improvements across technical operations at XYZ Corporation.

Professional technical operations manager with extensive experience in designing, building and managing complex IT systems. Skilled at streamlining processes to maximize efficiency while reducing costs. Experienced in leading a team of 15+ engineers across multiple projects and locations. At XYZ, identified security vulnerabilities that led to an increase in system uptime by 25%. Successfully implemented cloud-based solutions for improved scalability and cost savings.

Energetic technical operations manager with 10+ years of experience leading teams to deliver solutions across the entire software stack. Proven record of driving projects forward, innovating processes and creating a safe working environment for team members. At XYZ Software Inc., managed an international IT support team that increased resolution time by 30%. Passionate about joining ABC Technology to drive the development and deployment of their products at scale.

Accomplished technical operations manager with 8 years of experience driving efficiency in the IT sector. Proven track record in streamlining processes to reduce operational costs and improve customer service. At XYZ, managed a team of 40 technicians responsible for maintaining over 500 servers across three data centers. Improved system uptime by 22% through process automation and optimization initiatives, resulting in an annual cost savings of $250K.

Talented technical operations manager with 5+ years of experience overseeing the successful launch and optimization of complex systems. Expert in analyzing data, streamlining processes to reduce costs, and managing remote teams. At XYZ Company, led a team that produced an increase in uptime by 24% while reducing software expenses by $33K per month. Seeking to leverage expertise at ABC Technology for increased efficiency and productivity gains.

Reliable technical operations manager with over 7 years of experience in supervising and streamlining IT systems for businesses. At XYZ, managed a team of 10 technicians to ensure the smooth functioning of all company networks. Proven track record of improving system efficiency and reliability through proactive maintenance checks. Experienced in setting up infrastructure for new offices and managing 24/7 customer service support teams.

Enthusiastic technical operations manager with 8+ years of experience leading cross-functional teams and ensuring the smooth delivery of technology services. At XYZ, managed 24/7 onsite support staff and achieved a 40% improvement in customer satisfaction ratings within 12 months. Looking to join ABC Tech to deliver world-class technical service solutions that meet their business objectives.

Amicable and detail-oriented technical operations manager with 8+ years of experience in IT and telecom industries. Proven track record of using innovative solutions to improve operational efficiency, reduce downtime, and meet key performance metrics. Seeking to join ABC Tech as the next Technical Operations Manager to drive their continuous improvement initiatives forward.

2. Experience / Employment

In the experience/employment/work history section, you should list your roles in reverse chronological order, starting with the most recent.

When writing this section, it’s important to use bullet points and provide detail on what exactly you did in each role. This is where you can talk about tangible results that were achieved due to your work.

For example, instead of saying “Managed technical operations,” you could say something like “Successfully managed a team of 10+ engineers responsible for maintaining critical infrastructure systems; improved system uptime from 80% to 99%, resulting in increased customer satisfaction.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Managed
Monitored
Automated
Optimized
Administered
Troubleshot
Implemented
Configured
Resolved
Documented
Analyzed
Upgraded
Streamlined
Trained
Supported

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Structured
Utilized

Below are some example bullet points:

Expedited the implementation of technical operations improvements to increase efficiency by 15%, resulting in cost savings of $25,000.
Prepared detailed project plans for all new technology initiatives and monitored progress to ensure timely completion within budget constraints; completed over 10 projects without any delays or overruns.
Troubleshot hardware/software malfunctions using a combination of remote access tools & on-site visits; resolved 85% of reported issues with minimal disruption to production activities in under 24 hours.
Effectively managed a team of 5 engineers while providing guidance and direction on various tasks such as installation, configuration, maintenance and troubleshooting complex systems components; developed 2 staff members into senior positions within 6 months time frame through proactive coaching & training sessions.
Upgraded existing IT infrastructure at 2 locations according to industry standards by introducing new technologies such as cloud computing solutions, enterprise databases & software applications that improved operational performance by 30%.

Assessed and optimized technical operations processes, resulting in a 20% increase in efficiency and an annual cost savings of $30,000.
Utilized advanced analytics to identify gaps between service goals and performance metrics; implemented improvements that resulted in improved customer satisfaction ratings by 25%.
Documented all procedures related to network administration, system integration and software maintenance for future reference; reduced the time needed for training new staff members by 30 hours per month on average.
Confidently managed projects with various stakeholders across departments while adhering strictly to budgets & timelines; achieved successful project completion rates of 95%.
Achieved certification as a Microsoft Certified Systems Engineer (MCSE), providing additional expertise when troubleshooting IT-related issues or developing solutions for complex problems.

Trained and managed a team of 5 technical support staff, resulting in improved customer service levels by 10% and decreased issue resolution times by 15%.
Structured operations processes to ensure maximum efficiency; created an intranet system for tracking data which reduced errors in reporting by 25%.
Improved hardware reliability through regular maintenance checks and upgrades; increased uptime from 80% to 95% within the first year of employment.
Compiled monthly reports on network performance metrics, identifying areas for improvement that enabled cost savings of $5,000 annually.
Competently handled all escalations issues with clients quickly & professionally while maintaining business relationships at all times.

Managed a team of 15+ technical operations staff to ensure efficient IT infrastructure and system processes; increased customer satisfaction ratings by 20%.
Formulated innovative strategies to optimize the performance and capacity of existing systems, resulting in an average reduction in downtime of 25 hours per month.
Substantially improved user experience across all platforms by configuring applications with new features such as cloud-based file sharing & real-time analytics access.
Configured network security protocols according to industry best practices while training personnel on how to use them correctly; reduced vulnerability incidents by 32%.
Reduced costs associated with data storage through the consolidation of several large databases into one manageable platform; saved over $20K annually for the company.

Actively managed a team of 10 technical operations staff to ensure that projects were completed within the set deadlines; increased productivity by 20%.
Introduced and implemented new IT processes, resulting in cost savings of $50,000 per quarter.
Presented regular reports on project progress to senior management, providing insights into potential areas of improvement and offering recommendations for optimizing workflow efficiency.
Analyzed complex data sets using statistical analysis tools to identify trends in customer usage patterns and develop strategies for improving customer service response times by 15%.
Reorganized operational procedures according to best practices standards which improved compliance with industry regulations by 40% over 3 months period.

Administered day-to-day operations of a technical services team, leading 15 technicians in the successful completion of over 300 customer service requests and troubleshooting tasks every month.
Optimized operational workflow by introducing new productivity tools, resulting in an increase of 20% more efficient delivery process for customers as well as improved employee morale.
Represented the company at industry events and conferences to expand business opportunities; successfully secured 3 high profile contracts worth $350k within 2 months after each event participation.
Resourcefully identified potential risks and issues with existing systems before they occurred, reducing downtime from 4 hours per week to only 1 hour across all customer networks & locations last year.
Implemented best practices into daily routine processes such as quality assurance procedures (QA) which reduced technical errors on customer projects by 10%.

Monitored and managed the daily operations of a technical team, ensuring that all systems were running in accordance with established standards; reduced operational costs by 15%.
Participated actively in software implementation projects, providing expertise on system architecture and design for successful completion within budget; achieved project goals two weeks ahead of schedule.
Mentored junior employees on best practices for troubleshooting hardware issues and resolving customer inquiries, resulting in increased staff efficiency by 25%.
Facilitated monthly meetings to review performance metrics & discuss strategies to optimize overall workflow productivity while maintaining high quality assurance levels across all processes.
Meticulously tracked employee attendance records using an online HR database platform; reduced overtime hours by 10% over a six-month period without compromising deliverables or service offerings.

3. Skills

Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual with experience in cloud computing, while the other might be more interested in someone with knowledge of DevOps.

Therefore, it is important to tailor the skills section of your resume for each job you are applying for. This way, you can ensure that any applicant tracking systems used by employers will pick up on all relevant keywords and pass your resume onto a human reviewer.

In addition to just listing skills here, make sure to elaborate on them further in other areas such as the summary or work history sections.

Below is a list of common skills & terms:

Account Management
Active Directory
Broadband
Business Analysis
Business Process Improvement
Cabling
Call Centers
Change Management
Cloud Computing
Computer Hardware
Continuous Improvement
Cross Functional Team Leadership
Customer Satisfaction
Data Analysis
Data Center
Disaster Recovery
Engineering
Fiber Optics
HTML
IP
IT Management
IT Service Management
IT Strategy
ITIL
Information Technology
Integration
Linux
Manufacturing
Microsoft Exchange
Microsoft SQL Server
Network Administration
Network Design
Network Security
Networking
Operations Management
Process Improvement
Product Development
Program Management
Project Planning
SQL
Security
Servers
System Administration
Team Leadership
Team Management
Technical Support
Telecommunications
Telephony
Troubleshooting
VMware
Vendor Management
Video
Virtualization
VoIP
Windows
Windows Server
Wireless

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have little to no work experience, mention it below your resume objective or summary statement. However, if you’ve been working as a technical operations manager for several years with lots of accomplishments to showcase, omitting the education section is perfectly fine.

If an education section is included, try to highlight relevant courses and subjects related to the technical operations manager role that demonstrate knowledge and skills needed for success in this position.

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your proficiency in a certain field or skill. They can also show potential employers that you have taken the time and effort to stay up-to-date with industry knowledge by taking professional development courses.

If there are any certifications related to the job you’re applying for, make sure they appear prominently on your resume as it will give you an edge over other applicants who may not be certified.

Certified Technical Operations Manager (CTOM)
International Association of Technical
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Emie Tillman, this would be Emie-Tillman-resume.pdf or Emie-Tillman-resume.docx.

7. Cover Letter

Writing a cover letter is an important part of the job application process. It allows you to provide additional information about your skills and experience that isn’t already mentioned in your resume.

Typically, a cover letter should be made up of 2 to 4 paragraphs which highlight why you’re an ideal candidate for the role. It also gives hiring managers a better understanding of who you are as a person and how well suited you’d be for their organization.

Although submitting one isn’t always necessary, it’s highly recommended if given the opportunity as it can make all the difference when trying to secure employment!

Below is an example cover letter:

Dear Durward,

I am writing in response to your job posting for the Technical Operations Manager position. Based on my experience leading technical teams and overseeing day-to-day operations, I am confident I would make an excellent addition to your organization.

In my current role as Technical Operations Manager at [company name], I oversee a team of 10 engineers responsible for developing and maintaining our software products. My responsibilities include coordinating project timelines, managing customer support issues, and ensuring quality control standards are met. In addition, I have extensive experience troubleshooting technical problems and providing solutions that improve efficiency and productivity.

Through my leadership style which emphasizes open communication and collaboration, I have been able to build strong relationships with my team members. This has resulted in increased employee engagement and morale as well as improved product development cycles. Moreover, my ability to think strategically has allowed me to identify process improvements that have saved the company time and money.

I believe my skills and experiences will enable me to contribute significantly to your organization’s success. I look forward to discussing this opportunity with you further in an interview setting at your earliest convenience.

Sincerely,

Emie