Technical Account Manager Resume Guide

Technical Account Managers are responsible for managing relationships between customers and the company. They ensure customer satisfaction by providing technical support, resolving issues, and helping to identify areas of improvement. Additionally they provide guidance on product usage and help with sales opportunities when appropriate.

No one can match your expertise when it comes to technical account management. To make sure hiring managers know about your experience, you must craft a resume that highlights the value you bring to their organization.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Technical Account Manager Resume Sample

Mckenna Steuber
Technical Account Manager

[email protected]
559-463-3221
linkedin.com/in/mckenna-steuber

Summary

Passionate technical account manager with 5+ years of experience in providing customer service, technical support and problem-solving solutions. Experienced in establishing relationships with clients/partners to ensure maximum satisfaction. Recognized for taking a proactive approach towards resolving problems by developing innovative strategies based on data analysis. Committed to delivering exceptional results through outstanding communication and collaboration skills.

Experience

Technical Account Manager, Employer A
Visalia, Jan 2018 – Present

Diligently managed accounts for high-profile clients in the technology industry, delivering projects with a 98% customer satisfaction rate.
Streamlined client onboarding processes by 20%, resulting in an increase of $10K per month in revenue.
Collaborated with cross-functional teams to identify customers’ needs and provide solutions that resulted in over 60 new business contracts being secured within 6 months.
Upsold core products to existing clients, increasing monthly sales revenue overall by 30%.
Resolved 50+ technical issues related to software installation or hardware compatibility each week; achieved 95% resolution satisfaction rating from customers on all cases handled independently.

Technical Account Manager, Employer B
Chula Vista, Mar 2012 – Dec 2017

Negotiated and closed over $250K in new business deals with Fortune 500 clients, increasing company profits by 15% within 3 months.
Monitored technical support and customer service processes for 50+ accounts, resolving potential issues before they impacted the client experience; reduced customer complaints by 30%.
Mentored a team of 4 junior account managers on best practices for working with customers, resulting in improved communication between teams and overall satisfaction levels rising by 25%.
Spearheaded the development of an online platform to track project progress more efficiently; streamlined workflows across departments saving 10 hours per week collectively.
Efficiently managed complex IT projects from start to finish while ensuring that all deadlines were met or exceeded; completed 90+ projects ahead of schedule since employment commencement date.

Skills

Troubleshooting
Cloud Computing
Networking
Technical Support
Account Management
Windows Server
Virtualization
SQL
Active Directory

Education

Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Technical Account Manager
International Association of Technical Account Managers
May 2017

1. Summary / Objective

Your resume summary/objective should be a snapshot of your professional experience and skills as they relate to the role you are applying for. As a technical account manager, this is where you can highlight your ability to build relationships with clients, manage complex projects from start to finish, and provide excellent customer service. You could also mention any certifications or awards that demonstrate your expertise in the field.

Below are some resume summary examples:

Amicable and detail-oriented technical account manager with 5+ years of experience managing customer relationships for software and hardware products. Skilled in providing timely solutions to client issues, ensuring high levels of customer satisfaction and loyalty; achieved 98% customer retention rate at XYZ Software Co. Seeking a position at ABC Tech where I can leverage my expertise in relationship management to increase sales and revenue growth.

Seasoned technical account manager with 8 years of experience providing high-level customer service and support. Skilled in leading cross-functional teams to deliver solutions that exceed client expectations while meeting tight deadlines. Proven track record of successful relationships with large enterprise clients such as ABC, XYZ, and DEF. Outstanding project management skills ensure optimal results for each engagement within budget constraints.

Dependable Technical Account Manager with 7+ years of experience in customer service, account management and technical solutions. Demonstrated success in client relations, project management and problem solving on behalf of clients. Proven ability to build relationships with customers while providing superior support for technology-based products or services. Adept at troubleshooting issues to resolve customer inquiries quickly and efficiently.

Well-rounded technical account manager with 8+ years of experience providing customer service and technical support to a wide range of clients. Skilled at building relationships, troubleshooting problems, developing innovative solutions and exceeding client expectations. Seeking the opportunity to join ABC Company as their next Technical Account Manager in order to expand my existing skillset while helping customers succeed.

Detail-oriented technical account manager with 4+ years of experience providing top-notch customer service to corporate clients. Proven track record in meeting and exceeding sales targets by building strong relationships, delivering successful product demos, and implementing tailored solutions for each client’s unique needs. Seeking a position at ABC Company to utilize my technical knowledge and customer support skills.

Hard-working and dedicated technical account manager with 5+ years of experience providing customer service and developing relationships in the technology industry. Proven track record of success in managing projects, ensuring client satisfaction, and driving revenue growth up to 25%. Seeking a role at ABC Tech where I can leverage my expertise to create long-term partnerships and maximize return on investment.

Driven technical account manager with 8+ years of experience in customer service and support. Adept at developing long-term relationships and identifying opportunities to increase client satisfaction. At XYZ, managed over 200 accounts while maintaining a 98% retention rate through personalized care and tailored solutions. Received 5 awards for excellence in customer relations initiatives during tenure there.

Accomplished technical account manager with 10+ years of experience providing exceptional customer service to clients in the technical industry. Skilled at identifying and resolving complex issues, developing support plans, and facilitating collaboration between stakeholders. Achieved 99% client satisfaction rate for ABC Tech by engaging customers through personal outreach campaigns.

2. Experience / Employment

In the experience/employment/work history section, you should list your job roles in reverse chronological order. This means the most recent role is listed first.

When writing about what you did in each of these positions, use bullet points to make it easier for the reader to take in all the information quickly. You want to provide detail and explain how you achieved results; avoid being too vague or general with your descriptions.

For example, instead of saying “Managed customer accounts,” you could say, “Provided technical account management services for over 200 customers across a range of industries; reduced customer complaints by 15% through proactive communication.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Managed
Negotiated
Analyzed
Resolved
Monitored
Collaborated
Developed
Implemented
Trained
Supported
Consulted
Presented
Upsold
Generated
Optimized

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Generated over $2M in new business by cultivating relationships with 20+ technical accounts, regularly engaging customers and providing sound advice to meet their business needs.
Thoroughly analyzed customer requirements, recommended suitable technology solutions and implemented them in a timely manner; resulting in an increase of 30% customer satisfaction rate within 3 months.
Formulated sales strategies that increased average revenue per account by 10%, while maintaining excellent client relations through proactive communication with clients via phone calls & emails.
Introduced innovative processes that improved team efficiency when responding to service requests from technical accounts; shortening response time from 4 hours to 2 hours on average for urgent cases.
Facilitated the successful onboarding of 5 high-profile enterprise clients into existing IT systems, leading teams across two departments for each client’s unique project requirements without any delays or errors reported at completion stage.

Advised over 60 technical teams on the best solutions for their IT needs; reduced customer complaints by 45%.
Assessed account performance and identified strategies to increase customer satisfaction, resulting in a 20% growth in repeat customers.
Utilized problem solving techniques to tackle complicated problems with existing accounts, reducing downtime costs by $30,000 every quarter during five-year tenure as Technical Account Manager.
Optimized client workflows through automation processes and third party integrations; increased productivity levels by 35%.
Meticulously monitored system performance remotely using varied tools & technologies while ensuring compliance with industry regulations at all times.

Reliably managed over 400 client accounts and increased customer satisfaction ratings by 25%.
Achieved a high success rate of 80% on resolving technical issues in a fast-paced environment within the agreed SLAs.
Analyzed customer data to identify trends and potential areas for improvement, resulting in an 8% decrease in service outages across all portfolios.
Expedited problem resolution through timely coordination with internal teams including engineering, operations and support; reduced average response time by 15 minutes per incident overall.
Demonstrated exceptional communication skills when liaising between customers and internal staff members to ensure seamless delivery of services at all times.

Trained and onboarded over 140 clients on the use of technical systems, resulting in a 10% increase in customer satisfaction scores.
Consulted with 25+ colleagues across departments to develop and deliver comprehensive presentations about technical solutions, increasing revenue by $7K per month.
Successfully drove strategic projects from conception to delivery within tight timelines; implemented 12 initiatives that improved operational efficiency by 15%.
Implemented new software programs for customers, leading to an average reduction of 20 hours spent on administrative tasks every week.
Reduced overall system downtime due to bugs or errors by 30%, improving customer service response times and reliability significantly.

Structured and managed the client onboarding process for over 100 accounts, increasing customer satisfaction by 10% and reducing onboarding time by an average of 4 days.
Coordinated with technical teams to ensure that customer inquiries were addressed promptly and efficiently, resulting in a 25% decrease in response times.
Revised existing processes to better streamline account management operations which enabled team members to save 2 hours per day on various tasks while improving overall accuracy rates by 15%.
Participated actively in weekly meetings with clients to discuss their requirements & feedback, leading to increased revenue growth of $50K within 3 months due improved service quality & reliability standards being met consistently across all accounts.
Consistently maintained strong relationships through prompt communication via phone/email/video conference with customers; achieved 95% renewal rate from existing clients over 6-month period as a result of superior customer experience provided at every stage of engagement.

Managed a portfolio of over 500 clients, responding to their inquiries and requests in a timely manner while achieving customer satisfaction ratings of 97%.
Represented the company at trade shows and networking events, successfully increasing sales by 25% over a six-month period through creating long-term relationships with key stakeholders.
Compiled detailed reports on client interactions that included technical summaries, analytics data, account reviews and market trends; presented findings to senior management quarterly.
Proficiently utilized Salesforce CRM software for lead generation activities such as cold calling potential customers and tracking contacts throughout the sales process; achieved monthly targets 4 times consecutively within 6 months’ time frame.
Reorganized the technical support structure within assigned accounts resulting in faster response rates (by 10%) when addressing customer concerns or queries related to product functionality or usage instructions.

Developed and implemented strategies to expand customer base, resulting in a 17% increase of active accounts within the first year.
Presented technical product solutions to clients, successfully signing up 75+ new customers in 3 months through effective sales techniques and negotiation skills.
Supported customers with post-sales services such as troubleshooting IT issues, responding promptly to inquiries & complaints via phone and email for over 180 existing accounts on an ongoing basis.
Actively monitored changes in technology trends and market conditions; quickly identified potential opportunities that resulted in $20K boost of quarterly revenue from new business deals last year.
Prepared weekly reports on account management activities to track progress towards achieving set goals; summarized data into concise presentations at team meetings every month without fail.

3. Skills

Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one may require the candidate to be proficient in Salesforce, while another might need someone who is knowledgeable in customer service.

As such, you want to tailor the skills section of your resume for each job that you apply for. This will help ensure that it passes through any applicant tracking systems used by employers and reaches a human recruiter or hiring manager.

In this section, list all relevant technical account management skills as well as soft skills like communication and problem-solving abilities. You can then elaborate on these further throughout other sections of your resume (such as experience).

Below is a list of common skills & terms:

Account Management
Active Directory
Agile Methodologies
Business Analysis
Business Development
Business Intelligence
Business Process Improvement
CRM
Cloud Computing
Communication
Computer Hardware
Cross Functional Team Leadership
Customer Relationship Management
Customer Satisfaction
DNS
Data Analysis
Data Center
Databases
Disaster Recovery
Enterprise Architecture
Enterprise Software
Firewalls
HTML
Hardware
IT Management
IT Service Management
IT Strategy
ITIL
Information Technology
Integration
Java
JavaScript
Linux
Microsoft Exchange
Microsoft SQL Server
Network Administration
Network Security
Networking
Operating Systems
Pre Sales
Process Improvement
Product Development
Product Management
Program Management
Project Planning
Python
Requirements Analysis
SDLC
SQL
SaaS
Salesforce.com
Security
Servers
SharePoint
Social Media Marketing
Software Development
Software Documentation
Solution Architecture
Solution Selling
Storage
Strategy
System Administration
TCP/IP
Team Leadership
Teamwork
Technical Support
Telecommunications
Testing
Time Management
Troubleshooting
Unix
VMware
VMware ESX
Vendor Management
Virtualization
VoIP
Windows
Windows 7
Windows Server

4. Education

Mentioning an education section on your resume will depend on how far along you are in your career. If you have only recently graduated and don’t have much work experience, it is best to include an education section below your resume objective. However, if you already have a few years of technical account management under your belt and plenty of responsibilities to showcase, omitting the education section might be the better option for this role.

If including an education section is necessary or desired, try to mention courses related to technical account management that demonstrate relevant knowledge and skills for the job position.

Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your knowledge and proficiency in a particular field. They show potential employers that you have been tested by an authoritative body, thus making you more qualified than other applicants who don’t possess the same certification.

If the job advert emphasizes any specific skills or certifications, make sure to include them on your resume as it will give you an edge over other candidates.

Certified Technical Account Manager
International Association of Technical Account Managers
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Mckenna Steuber, this would be Mckenna-Steuber-resume.pdf or Mckenna-Steuber-resume.docx.

7. Cover Letter

Including a cover letter in your job application is highly recommended. It’s a great way to give yourself an edge over other candidates and make sure you’re remembered by the hiring manager or recruiter.

A cover letter should be separate from your resume, usually consisting of 2-4 paragraphs that provide more detail about who you are and why you think you’d be a good fit for the role. This additional information can help set you apart from other applicants and show recruiters what kind of professional qualities they can expect if they hire you.

Below is an example cover letter:

Dear Lawrence,

I am writing in response to your advertisement for a Technical Account Manager. With more than 10 years of experience working in customer success and technical account management, I possess the necessary skills and attributes to excel in this role.

In my current position as a Technical Account Manager at [company name], I manage a portfolio of 50 accounts with annual recurring revenue (ARR) ranging from $100k to $1M+. I have successfully renewed 100% of my book of business each year for the past three years while upselling additional products and services to increase ARR by an average of 20%. My ability to establish strong relationships with customers, identify their needs, and offer solutions that drive results has contributed greatly to my success.

I am confident I could bring the same level of success to your organization. In addition to my sales and account management expertise, I have a deep understanding of SaaS applications and how they can be used to solve business problems. This technical knowledge, combined with my excellent communication and interpersonal skills, makes me uniquely qualified for the Technical Account Manager position at your company.

I would welcome the opportunity discuss how I can contribute to your team’s success. Please contact me at [your phone number] or [your email address] so we can arrange a time for a meeting. Thank you for your time and consideration; I look forward hearing from you soon!

Sincerely,

Mckenna