Strategic Account Manager Resume Guide

Strategic account managers are responsible for managing and developing relationships with key customers. They assess customer needs, develop strategies to meet those needs, and provide solutions that help the customer achieve their goals while maintaining long-term growth opportunities for their organization.

You have the ability to build and maintain relationships with your clients, making you an ideal candidate for any strategic account management position. To make employers aware of your skill set, write a resume that puts you in the spotlight.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Strategic Account Manager Resume Sample

Destin Homenick
Strategic Account Manager

[email protected]
051-338-3735
linkedin.com/in/destin-homenick

Summary

Determined, customer-focused Strategic Account Manager with 8+ years of experience developing and maintaining long-term business partnerships. Skilled in identifying new opportunities for growth, managing key accounts to maximize revenue potential and delivering an exceptional level of service. Looking to join ABC Company as a Strategic Account Manager where I can use my expertise in sales strategy and account management to drive success for the company’s clients.

Experience

Strategic Account Manager, Employer A
Thornton, Jan 2018 – Present

Expedited the onboarding process of 50+ strategic accounts, reducing time and effort while increasing customer satisfaction by 20%.
Facilitated collaborative problem-solving sessions with key stakeholders to identify priority areas for improvement and develop comprehensive strategies that increased sales revenue by $5 million in one year.
Confidently managed day-to-day activities such as account maintenance, client communication, order processing and billing inquiries; achieving an average response rate within 24 hours throughout a 6 month period.
Achieved 100% targets set across various metrics including sales growth, customer engagement & retention levels; resulting in successful new partnerships with 15 top tier clients over 3 months duration.
Monitored performance trends through detailed financial analysis of monthly reports to ensure goals were being met on schedule; identified potential risks or opportunities ahead of time which yielded cost savings up to 10%.

Strategic Account Manager, Employer B
Providence, Mar 2012 – Dec 2017

Assessed client needs, identified areas of improvement and upsold additional services to over 200 strategic accounts on a quarterly basis; achieved 30% increase in sales within the first year.
Prepared detailed reports for clients illustrating key performance indicators (KPIs) and potential cost savings through efficient resource procurement strategies; saved an average of $5,000 per customer each quarter.
Analyzed industry trends to devise market-leading strategies that helped secure partnerships with 8+ Fortune 500 companies in the last two years alone.
Accurately forecasted demand using predictive analytics models which enabled better decision making when allocating resources; improved inventory management by 20%.
Developed customized loyalty programs tailored specifically towards individual customers based on their preferences and buying habits, resulting in a 25% rise in repeat purchases among top 10 accounts annually.

Skills

Account Management
Business Development
Sales Operations
Sales Process
Solution Selling
Direct Sales
Salesforce.com
Contract Negotiation
CRM

Education

Bachelor of Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Strategic Account Manager
Strategic Account Management Association
May 2017

1. Summary / Objective

A resume summary/objective for a strategic account manager should emphasize your ability to build relationships, develop strategies, and manage accounts. Include any relevant experience you have in the field such as developing customer loyalty programs or creating innovative marketing campaigns. You could also mention how you increased sales by X% at your current company or how you successfully managed multiple large-scale projects simultaneously.

Below are some resume summary examples:

Reliable and detail-oriented Strategic Account Manager with 5+ years of experience driving sales growth and customer satisfaction. Skilled in building relationships, negotiating contracts, and managing multiple accounts simultaneously while meeting tight deadlines. At XYZ Inc., improved on-time delivery rate by 14% through enhanced communication strategies across the organization. Looking to leverage my skillset to help ABC reach its goals for success.

Skilled strategic account manager with 10+ years of experience in customer relationship management, marketing strategy development and implementation. Proven track record of successfully growing sales by 30% within six months for large-scale clients. Experienced at developing effective client relationships to ensure long-term partnerships. Passionate about delivering tailored solutions that meet the needs of both customers and businesses alike.

Committed strategic account manager with 7 years of experience building and maintaining relationships. Proven track record in achieving customer satisfaction by delivering outstanding service and developing custom solutions to meet the needs of clients across diverse industries. At XYZ, increased revenue from existing accounts by 30%. Seeking to bring value-adding strategies to ABC as a Strategic Account Manager for their top tier accounts.

Energetic and experienced Strategic Account Manager with 8+ years of success in business development and sales. Proven track record in growing client relationships, penetrating new markets, increasing revenue, and exceeding customer satisfaction goals. Skilled at developing strategic plans to identify target accounts for growth opportunities, build long-term partnerships with key stakeholders, and ensure account retention.

Accomplished Strategic Account Manager with 10+ years of success in managing high-value accounts. Proven track record for deepening client relationships and delivering long-term revenue growth. At XYZ, established key strategic partnerships that generated $2M in annual sales within 3 months. Adept at developing customized solutions to meet the unique needs of each customer while maintaining exceptional service levels.

Well-rounded strategic account manager with 8+ years of experience managing relationships and driving growth for Fortune 500 companies. Proven track record in increasing revenue by up to 40% through developing high-value partnerships with key stakeholders. Seeking to join ABC Company as a Strategic Account Manager where I can use my skills to build trust, foster loyalty and drive long-term success.

Seasoned Strategic Account Manager with 10+ years of experience in sales and customer service. Proven track record of successfully building relationships with key accounts, driving revenue growth, and exceeding expectations. At XYZ Corporation increased annual account revenues by 80%. Skilled at developing effective strategies to penetrate new markets and increase profits for the company.

Passionate strategic account manager with 5+ years of experience developing successful partnerships between clients and vendors. Proven track record of managing relationships to increase profitability, grow revenue, and drive customer loyalty. Seeking a role at ABC Corporation where I can use my knowledge of sales strategies and relationship building skills to exceed expectations.

2. Experience / Employment

The work history/experience section is where you list your employment history. This should be written in reverse chronological order, with the most recent job listed first.

When discussing what you did at each role, use bullet points to make it easier for the reader to scan and digest quickly. You want to provide detail on what you did and any quantifiable results that were achieved as a result of your efforts.

For example, instead of saying “Grew customer base,” say something like “Developed relationships with 10+ new customers over six months; resulting in an increase in sales by 25%.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Negotiated
Developed
Managed
Analyzed
Generated
Monitored
Resolved
Collaborated
Cultivated
Implemented
Forecasted
Strategized
Presented
Upsold
Maximized

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Spearheaded the growth and development of strategic customer accounts, resulting in a 50% increase in revenue over the past 18 months.
Developed and implemented customized account management plans to meet individual client needs that increased customer satisfaction by 20%.
Effectively managed client relationships across 10+ large-scale accounts with annual revenues totaling $15M; maintained long-term partnerships with key stakeholders and partners through regular communication strategies.
Improved operational processes for all assigned clients, thereby reducing costs associated with labor hours by an average of 15%.
Streamlined data collection from customers to better understand their needs while increasing accuracy of project tracking systems by 30%, which resulted in more accurate reporting on progress metrics.

Utilized a consultative approach to develop and implement strategic sales plans for 10+ major accounts, resulting in an 8% increase in revenue over the past year.
Participated actively in quarterly business reviews with clients to identify new opportunities and strengthen relationships; solidified partnerships with existing customers by offering custom solutions tailored to their needs.
Structured effective account management processes that enabled better customer service, improved communication between teams and streamlined internal operations across multiple departments; saw a 15% reduction of response time on inquiries within the first 3 months after implementation.
Compiled detailed reports based on market trends & competitor analyses that aided decision-making when pricing products or launching promotional campaigns; generated $400K worth of additional profits from targeted campaigns over 6 months period alone.
Successfully managed projects related to product launches, marketing initiatives & creative content creation while maintaining high standards of quality assurance throughout all stages of execution; earned recognition as top performing Strategic Account Manager at companywide meetings twice annually since 2018.

Coordinated and managed 17 strategic customer accounts, resulting in a 10% increase in revenue over the last quarter.
Introduced innovative strategies to drive sales across various markets; increased total annual sales by $7 million within 6 months of starting the role.
Revised existing processes for order tracking, delivery scheduling and after-sales support to ensure customers had an optimal experience with our services; improved customer satisfaction ratings by 20%.
Resolved any escalated issues from clients quickly and effectively, working closely with internal departments such as Customer Service, Logistics and Accounts Payable to find solutions; reduced response time from 4 days to 24 hours on average.
Proficiently used CRM software (Salesforce) for data entry & analysis of account performance metrics that helped shape successful business objectives moving forward.

Represented the company in over 20 strategic account meetings with key stakeholders, resulting in a 15% increase in annual revenue for the assigned accounts.
Reorganized customer portfolios for 50+ strategic accounts by streamlining processes, utilizing cloud-based technologies and implementing proactive strategies; reduced operational costs by 10%.
Negotiated discounted prices on services and products with suppliers to ensure competitive rates; generated an additional $40K of cost savings from supplier contracts within 6 months of tenure.
Competently managed long-term relationships between clients and internal teams while facilitating communication across departments to meet client needs and resolve any issues quickly; improved satisfaction ratings among customers by 22%.
Maximized sales growth opportunities through targeted marketing campaigns, upselling activities and successfully achieving cross/upsell goals set out at the start of each quarter; increased total sales volumes by 35%.

Reduced customer attrition by 15% and increased upsells/cross-sells of existing accounts by 10%, resulting in an additional $2.5M profit for the company over a period of 6 months.
Advised clients on strategic solutions to maximize their ROI, developed customized account plans based on customers’ needs and negotiated favorable contract terms with vendors/suppliers.
Reliably maintained high client satisfaction scores (over 90%) through proactive communication, timely resolution of issues and regular follow-ups regarding service delivery status updates & feedback collection efforts.
Presented complex data in compelling ways to CxOs during quarterly business reviews, providing insights into market trends & best practices that helped drive growth across multiple departments within the organization; identified new product opportunities that generated revenue increases of 30%.
Optimized operational efficiency levels by streamlining processes involved in onboarding new customers, managing renewal cycles and maintaining accurate records related to sales activities & payment schedules using Salesforce CRM.

Managed a portfolio of 10+ strategic accounts, generating an average annual revenue increase of 30%.
Implemented effective sales strategies to acquire 4 new corporate partnerships and boost growth within existing accounts; achieved a total sales volume increase of $1.8M in the first quarter.
Collaborated with cross-functional teams including marketing, finance and operations to develop tailored solutions for each account while managing complex negotiations with key stakeholders at all levels in partner organizations.
Strategized creative outreach plans to expand client base by 40%, resulting in higher customer engagement rates across multiple industries such as healthcare, retail and technology sectors.
Independently developed relationships with over 45 C-level executives through consultative selling techniques, driving up contracts renewal rate by 25% year on year annually.

Demonstrated exemplary customer service skills by managing 8 strategic accounts, achieving a 98% satisfaction rate and increasing sales revenue by 13%.
Formulated comprehensive data-driven plans to identify target customers and cross-sell products; strategically increased average order size for all clients by 10%.
Diligently monitored market trends in order to recognize new opportunities for growth and proactively devised solutions to combat challenges identified in the analysis of customer feedback surveys.
Cultivated relationships with key stakeholders at each account while mitigating risks associated with discounts, pricing structures & payment terms; ensured client retention rates were maintained above 90% on average within 1 year of acquiring an account.
Mentored colleagues on best practices when it comes to building meaningful connections with customers, leading workshops that improved overall team performance metrics by 7%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for someone with a deep understanding of customer relationship management (CRM) software, while Organization XYZ may require experience in sales and marketing.

It is essential to tailor the skills section of your resume to each job you are applying for because many companies use applicant tracking systems these days. These programs scan resumes for certain keywords before passing them on to a human.

Once listed here, it would also be beneficial if you could discuss the most relevant skillset in more detail elsewhere – such as the summary or work history sections – so that employers can get an even better idea of what makes you qualified for this role.

Below is a list of common skills & terms:

Account Management
Advertising
B2B
Business Development
Business Planning
Business Strategy
CRM
Channel Partners
Cloud Computing
Coaching
Cold Calling
Competitive Analysis
Contract Negotiation
Cross Functional Team Leadership
Customer Relationship Management
Customer Retention
Customer Satisfaction
Digital Marketing
Direct Sales
Enterprise Software
Forecasting
Healthcare
Key Account Management
Lead Generation
Managed Services
Manufacturing
Marketing Communications
Networking
Operations Management
Pricing
Process Improvement
Product Development
Product Launch
Product Management
Product Marketing
Professional Services
Program Management
Purchasing
Recruiting
SaaS
Sales Operations
Sales Presentations
Sales Process
Salesforce.com
Selling
Social Media Marketing
Social Networking
Solution Selling
Strategic Partnerships
Strategy
Team Leadership
Teamwork
Telecommunications
Time Management

4. Education

Adding an education section on your resume will depend on how far along you are in your career. If you just graduated and have little to no work experience, it is important to include an education section below the objective statement. However, if you have many years of experience as a strategic account manager and want to showcase that instead of your academic background, omitting the education section altogether might be best.

If including an education section, try to mention courses or subjects related specifically to the role of a strategic account manager that could help demonstrate why you would be a great fit for this position.

Bachelor of Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a certain field or skill set. Employers will be impressed by the fact that you have taken the initiative to become certified and show that you take pride in staying up-to-date with industry knowledge.

If there is an applicable certification for the job position, make sure it’s included on your resume as this could give you an edge over other applicants who don’t possess any certifications.

Certified Strategic Account Manager
Strategic Account Management Association
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Destin Homenick, this would be Destin-Homenick-resume.pdf or Destin-Homenick-resume.docx.

7. Cover Letter

Attaching a cover letter to your resume is a great way of introducing yourself and providing additional information about why you are the right fit for the role. It should be made up of 2 to 4 paragraphs, each one highlighting different aspects of your experience and skillset that make you well-suited for the job.

Although cover letters aren’t mandatory in most job applications, writing one can help distinguish you from other candidates who have applied. It’s an opportunity to show recruiters what makes you unique as a professional and why they should consider your application over others.

Below is an example cover letter:

Dear Carlie,

I am writing to express my interest in the Strategic Account Manager position at your company. As a strategic account manager with more than 10 years of experience developing and managing relationships with key accounts, I am confident I will be an asset to your organization.

In my current role as a strategic account manager at [company name], I manage a portfolio of 15 accounts, each with annual revenues ranging from $5 million to $20 million. I have successfully developed relationships with C-level executives at these companies and have been able to increase revenue by upselling existing products and services and cross-selling new ones. In addition, I have also been successful in renewing contracts that were set to expire.

I am knowledgeable about the sales process and possess excellent negotiation skills. In addition, I have a proven track record of achieving quotas. In my current role, I consistently exceed my quarterly sales targets by an average of 20%. Finally, I have experience managing large teams and projects. In my current role, I manage a team of eight account managers who are responsible for meeting quarterly sales targets.

I would welcome the opportunity to bring my skills and experience to your organization as your next Strategic Account Manager. If you have any questions or would like additional information about me or my qualifications, please do not hesitate to contact me at [email address] or [phone number]. Thank you for your time; I look forward hearing from you soon!

Sincerely,

Destin