Spa Manager Resume Guide

Spa managers are responsible for the overall operation of a spa. They hire, train and supervise staff, develop marketing plans and oversee budgeting and finances. Spa managers also work with clients to ensure they are satisfied with their experience.

You know how to run a spa like a well-oiled machine. But your resume isn’t giving off that same level of professionalism. If you want employers to take you seriously, you need to write a resume that demonstrates your management skills.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Spa Manager Resume Sample

Richard Haag
Spa Manager

[email protected]
192-140-4494
linkedin.com/in/richard-haag

Summary

Accomplished spa manager with 5+ years of experience in the luxury spa industry. Proven ability to increase revenue and optimize costs while maintaining high standards of quality and customer satisfaction. Experienced in managing all aspects of spa operations, from team management and scheduling to budgeting, marketing, and sales. At DEF Spa Resort increased total revenues by 12% through effective cost-cutting measures while retaining key personnel during a time of economic downturn.

Experience

Spa Manager, Company ABC
Charlotte, Jan 2018 – Present

Coordinated the daily operations of the spa, including scheduling appointments, assigning tasks to staff and overseeing customer service.
Facilitated communication between the spa’s therapists, estheticians and front desk staff to ensure that all guests received a high level of service.
Efficiently managed the spa’s inventory, ordering supplies as needed and keeping track of stock levels; lowered overall costs by 10%.
Scheduled regular maintenance check-ups for all equipment and ensured that the spa was always clean and presentable for guests.
Compiled weekly reports on sales figures, customer feedback and staff performance; used data to make recommendations on improving the business’ bottom line.

Spa Manager, Company XYZ
Salem, Mar 2012 – Dec 2017

Introduced a new spa loyalty program that increased customer retention by 13%.
Structured the work schedule to maximize efficiency and reduce labor costs by 5%.
Reduced product waste by 10% through improved inventory management.
Competently handled customer inquiries and complaints, resolving 95% of issues within 24 hours.
Demonstrated excellent leadership ability in managing a team of 20+ employees.

Skills

Spa Management
Hospitality Industry
Hospitality
Event Planning
Wellness
Skin Care
Hotels
Retail
Hospitality Management

Education

Bachelor of Science in Health Science
Educational Institution XYZ
Nov 2011

Certifications

Certified Spa Manager
International Spa Association
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

The summary or objective at the top of your resume is like a teaser – it outlines your experience and skills as a spa manager, and should compel the reader to read on.

In your summary, you could mention the luxury spas you have managed in the past, highlight your successes in increasing revenue and customer satisfaction, and briefly touch on the wide range of treatments you are familiar with.

Below are some resume summary examples:

Driven and experienced spa manager with 8+ years of experience in the industry. Proven ability to increase revenue and profit margins while reducing costs. Experienced in developing creative marketing campaigns, managing budgets, and training staff. Seeking to leverage strong leadership skills to grow the ABC Spa brand.

Skilled spa manager with 10+ years of experience in the luxury spa industry. Proven ability to increase profitability through innovative marketing initiatives and operational improvements. Track record of success in providing an exceptional customer experience, building strong relationships with clients, and developing high-performing teams. Seeking to leverage expertise and drive results at XYZ Spa.

Energetic and detail-oriented spa manager with 5+ years of experience in the luxury hospitality industry. Demonstrated ability to increase customer satisfaction by providing personalized service and attention to detail. Seeking to leverage strong management skills to take on more responsibility at ABC Spa. In previous roles, successfully increased revenues by 20% while reducing costs by 10%.

Hard-working Spa Manager with 6 years of experience in the luxury spa industry. Expertise in managing day-to-day operations, overseeing a team of 20+ employees, and providing an exceptional customer service experience. Proven ability to increase revenue by implementing creative marketing strategies and driving sales initiatives. Recognized for excellent leadership skills, communication abilities, and problem-solving aptitude.

Enthusiastic and results-driven Spa Manager with 7+ years of experience in the luxury spa and wellness industry. Proven ability to increase service revenue by 20% while reducing costs by 10%. Seeking to leverage proven leadership skills to take on a new challenge as the Spa Manager at ABC Resort & Spa.

Diligent spa manager with 6+ years of experience in the luxury spa industry. Proven ability to increase revenue and clientele by 20% through expert marketing, people skills, and effective operations management. At XYZ Spa, increased annual revenue from $2.5 million to $3 million in just 2 years. Recognized as “Manager of the Year” for 3 consecutive years (2014-2016).

Proficient spa manager with more than 5 years of experience in the industry. Managed a team of 15 employees while also providing excellent customer service. Achieved a 97% satisfaction rating from customers. Trained new employees on company policies and procedures. Implemented new marketing strategies that increased revenue by 23%.

Determined and customer-centric spa manager with 6 years of experience in the wellness industry. Managed a team of 10 at the XYZ Day Spa and increased sales by 25% through process improvements and innovative marketing campaigns. Catalyst for creating a serene environment that promotes relaxation and healing, as evidenced by Google Reviews rating 4.8/5 stars.

Committed spa manager with over 8 years of experience in the luxury spa industry. Achieved outstanding customer satisfaction ratings by driving exceptional service delivery and product quality. Demonstrated expertise in optimizing operational efficiency to reduce costs while maintaining high standards. Seeking to leverage strong leadership skills to manage the team at ABC Spa and contribute to its continued success.

2. Experience / Employment

For the experience section, you will want to list your employment history in reverse chronological order. This means that your most recent job should be at the top of the section.

When describing what you did in each role, it is best to use bullet points. This makes the information easier for the reader to digest. When writing each bullet point, be sure to include detail and focus on describing what you did and any quantifiable results achieved.

For example, instead of saying “Managed a team of spa therapists,” you could say “Managed a team of 10+ spa therapists, responsible for scheduling, training, and performance reviews.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Managed
Coordinated
Scheduled
Trained
Hired
Supervised
Evaluated
Monitored
Improved
Maximized
Minimized
Resolved
Restructured
Streamlined
Upgraded

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Demonstrated
Developed
Expedited
Facilitated
Formulated
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Structured
Utilized

Below are some example bullet points:

Streamlined daily operations at the spa, resulting in a 15% increase in efficiency.
Supervised a team of 10 massage therapists, estheticians and receptionists, ensuring that all guests received outstanding service.
Prepared detailed reports on staff performance, inventory levels and monthly revenue; shared findings with upper management to help make informed decisions about the business.
Monitored guest satisfaction levels closely and took immediate action to address any concerns; as a result, customer complaints decreased by 25%.
Accurately completed all administrative tasks related to managing the spa, including scheduling appointments, processing payments and maintaining employee records.

Represented the spa at industry events, trade shows and conferences.
Managed a team of 20+ employees, including hiring, training, scheduling and performance management.
Resourcefully oversaw the budget and finances for the spa, resulting in a 5% cost reduction last year.
Formulated creative marketing campaigns that increased customer visits by 15%.
Utilized expert knowledge of skincare products and treatments to provide customized recommendations to clients, boosting sales by 10%.

Advised spa staff on daily operations, procedures and tasks to ensure optimal efficiency and customer satisfaction.
Revised the spa menu, increasing revenue by 15% in the first quarter.
Evaluated guest feedback and complaints to identify areas of improvement; implemented new policies and procedures that resulted in a 20% decrease in negative feedback.
Spearheaded a marketing campaign that increased bookings by 25% over a 3-month period.
Independently managed all aspects of the spa business in the owner’s absence, ensuring that targets were met and clients were happy with their experience.

Meticulously managed the day-to-day operations of a high-end spa, ensuring that all guests received exceptional service.
Participated in regular staff meetings and training sessions to ensure that all team members were up-to-date on company policies and procedures.
Presented new ideas for improving operational efficiency and increasing customer satisfaction levels.
Restructured the spa’s treatment menu, resulting in a 15% increase in sales revenue.
Achieved high marks on quarterly customer satisfaction surveys, with an average score of 9 out of 10.

Reorganized the spa schedule to accommodate for more customers and increase efficiency, resulting in a 20% decrease in customer wait times.
Upgraded the spa software to a new, more user-friendly system which increased customer satisfaction by 25%.
Reliably managed day-to-day operations of the spa, including opening/closing duties, stocking supplies and handling customer inquiries.
Developed and implemented a new marketing strategy which successfully attracted 100+ new monthly memberships within 3 months.
Maximized profitability by reducing overhead costs by 10%.

Hired, trained and supervised a team of 15 spa therapists, ensuring that all guests received high-quality treatments.
Mentored new team members in providing exceptional customer service and resolving complaints effectively.
Diligently monitored inventory levels and placed orders for supplies as needed, resulting in a 10% reduction in operational costs.
Optimized the spa schedule to maximize utilization of staff and facilities, increasing revenue by 20%.
Minimized guest wait times by implementing a new online booking system and developing efficient workflow processes.

Actively oversaw and managed the daily operations of a high-end spa, ensuring that all guests received excellent service.
Assessed staff performance on a regular basis and provided feedback/coaching to improve service delivery.
Improved operational efficiency by streamlining processes and introducing new technology solutions.
Resolved guest complaints in a timely and professional manner, always exceeding their expectations.
Expedited turnaround times for treatments and services by 15%, without compromising on quality or safety standards.

3. Skills

Skills that are commonly required for spa managers include excellent customer service, strong leadership and management abilities, good communication skills, and the ability to work well under pressure.

If you have these skills, be sure to list them in the skills section of your resume. If you have space, you can also elaborate on some of them in other sections (such as the summary or experience).

Keep in mind that many employers use applicant tracking systems these days which scan resumes for certain keywords before passing them on to a human. Therefore, it is essential to tailor the skills section of your resume to each job that you apply for.

Below is a list of common skills & terms:

Aesthetics
Aromatherapy
Beauty Industry
Budgeting
Business Management
Coaching
Cosmetics
Creativity
Customer Satisfaction
Customer Service
Deep Tissue Massage
Detail Oriented
Employee Relations
Employee Training
Event Management
Event Planning
Fitness
Flexibility
Food And Beverage
Front Office
High Standards
Holistic Health
Hospitality
Hospitality Industry
Hospitality Management
Hotel Management
Hotels
Inventory Management
Leadership
MICROS
Makeup Artistry
Marketing
Marketing Strategy
Merchandising
Multitasking
Nutrition
Organizational Skills
Passion For The Industry
Pre Opening
Professionalism
Project Management
Public Speaking
Recruiting
Reflexology
Research
Resorts
Retail
Retail Sales
Revenue Analysis
Spa
Sales
Sales Management
Skin Care
Social Media
Social Media Marketing
Social Networking
Spa Management
Stress Management
Strong Work Ethic
Team Building
Team Leadership
Team Player
Teamwork
Therapeutic Massage
Time Management
Training
Waxing
Wellness
Writing

4. Education

Including your education on your resume will depend on how far along you are in your career. If you have just graduated and have no work experience, list your education below your resume objective statement. On the other hand, if you have been working as a spa manager for years with plenty of different responsibilities to showcase, omitting the education section is perfectly fine.

If an education section is included, mention courses related to the spa manager role you are applying for such as “Courses included Business Management & Administration, Event Planning & Coordination.”

Bachelor of Science in Health Science
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are one way to show a potential employer that you have the skills and knowledge necessary for the job. Many industries require certification in order to work, so if you are certified in something related to your field of interest, be sure to include it on your resume.

If you have any spa-specific certifications, such as from the National Certification Board for Therapeutic Massage & Bodywork or American Massage Therapy Association, list them here. These will demonstrate to employers that you have met certain standards and are qualified to work in a spa setting.

Certified Spa Manager
International Spa Association
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Richard Haag, this would be Richard-Haag-resume.pdf or Richard-Haag-resume.docx.

7. Cover Letter

Including a cover letter with your job application is not always necessary, but it is highly recommended. This document usually consists of 2 to 4 paragraphs and provides more detail about who you are as a professional and why you believe you would be an excellent fit for the role.

A cover letter allows you to introduce yourself in a more personal way and connect with the hiring manager on a deeper level. By taking the time to write one, you’re showing that you’re truly interested in the position and willing to go the extra mile.

Below is an example cover letter:

Dear Lindsay,

I am writing to apply for the position of Spa Manager at your company. I have a degree in business management and seven years of experience working in the spa industry, five of which were spent as a spa manager. In my current role, I oversee all aspects of operations at a busy day spa with 10 treatment rooms and a staff of 20.

Some key accomplishments that demonstrate my suitability for this position include:

– Achieving high customer satisfaction scores by consistently providing excellent service and maintaining the highest standards of cleanliness and safety
– Increasing revenue by developing new marketing initiatives and expanding our product offerings
– Reducing costs by streamlining operations and negotiating better contracts with suppliers
– Building a strong team by recruiting, training, and retaining talented employees

I am confident that I can provide the same level of success at your spa. If you are looking for an experienced professional who is passionate about delivering exceptional customer service, then please do not hesitate to contact me to arrange an interview. Thank you for your time and consideration.

Sincerely,

[Your name]