Social Media Content Moderator Resume Guide

Social media content moderators monitor posts on social media platforms to ensure they comply with the platform’s terms of service and community standards. They review flagged content, remove offensive or inappropriate material, and provide user feedback when necessary. Additionally, they may be responsible for creating new accounts and responding to customer inquiries.

Your eye for detail and knack for spotting inappropriate content makes you an ideal candidate to moderate social media platforms. To draw attention to your abilities, create a resume that will make hiring managers take notice.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Social Media Content Moderator Resume Sample

Cecil O’Keefe
Social Media Content Moderator

cecil.n.o’[email protected]
215-847-0644
linkedin.com/in/cecil-o’keefe

Summary

Committed social media content moderator with 7+ years of experience in managing user-generated content on social media platforms. Skilled in quickly and accurately identifying inappropriate, offensive, or illegal content while ensuring compliance with company policies and guidelines. At XYZ Company, improved the moderation process by 30% through increased automation systems and manual review processes. Proven ability to work efficiently under pressure while maintaining accuracy and attention to detail.

Experience

Social Media Content Moderator, Employer A
Jacksonville, Jan 2018 – Present

Blocked over 20,000 inappropriate posts and comments on social media platforms per day while ensuring all user guidelines were adhered to.
Introduced new strategies that improved the efficiency of moderation processes by 30%, resulting in higher customer satisfaction ratings.
Categorized incoming content into relevant topics for easier monitoring; organized a total of 1,500+ threads within 8 months across multiple online channels & forums.
Monitored over 10 million pieces of user-generated content daily for violations or malicious intent; flagged and escalated any concerning activities promptly according to protocol standards set out by the company’s risk management team.
Resourcefully identified potential areas where users had posted sensitive information such as credit card details, names/addresses, etc., helping reduce fraudulent activity on our platform by 13%.

Social Media Content Moderator, Employer B
Los Angeles, Mar 2012 – Dec 2017

Achieved a 95% accuracy rate in moderating and approving over 8,000 pieces of social media content every week.
Prepared detailed reports on flagged posts with recommendations for action within 24 hours; reduced the volume of inappropriate content by 83%.
Accurately identified potential violations or malicious activities using proprietary tools and analytics software.
Enforced a strict set of guidelines to ensure all user-generated content adhered to community standards while preserving the users’ rights to freedom of expression; resulted in zero complaints from users during my tenure as Content Moderator.
Streamlined moderation processes through automation that saved up to 15 hours per month, resulting in an overall cost savings of $1,800/month for the company.

Skills

Knowledge of Online Content Moderation Guidelines
Attention to Detail
Good Judgment and Decision-making
Ability to Work Independently
Excellent Communication Skills
Knowledge of Social Media Platforms
Ability to Work in a Fast-paced Environment
Understanding of Cultural Differences
Fluency in Multiple Languages

Education

Bachelor’s Degree in Communications
Educational Institution XYZ
Nov 2011

Certifications

Social Media Content Moderator Certification
Social Media Institute
May 2017

1. Summary / Objective

Your resume summary/objective should be a snapshot of your skills and experience as a social media content moderator. Include information such as the platforms you are most familiar with, any certifications or awards you have obtained in this field, and how many posts/comments you’ve successfully moderated on average per day. This will give employers an idea of what kind of value they can expect from hiring you.

Below are some resume summary examples:

Dependable and detail-oriented social media content moderator with 4+ years of experience in reviewing, moderating, and approving user-generated content for high-profile clients. Experienced in utilizing various tools to ensure compliance with clients’ policies and guidelines. Adept at maintaining an active presence on various platforms and responding to customer queries quickly and efficiently. Proven track record of achieving 100% accuracy rate while staying within the allocated timeline.

Talented social media content moderator with 5+ years of experience in creating and managing high-quality content for various platforms. Skilled at quickly recognizing inappropriate or offensive material and identifying trends and user behavior to maximize engagement on social networks. Proven track record of driving significant growth in online followership across multiple channels by generating engaging content that resonates with target audiences.

Seasoned social media content moderator with 5+ years of experience managing online communities, analyzing user-generated content, and moderating comments on various platforms. Proven track record in minimizing risk exposure to brands by eliminating inappropriate or malicious posts while maintaining a high level of customer satisfaction. Seeking a role at ABC where I can use my expertise to ensure the safety and security of its digital presence.

Professional social media content moderator with 5+ years of experience managing online communities and developing strategies to ensure a safe, positive user experience. Passionate about leveraging my understanding of the latest regulations to create effective moderation policies that protect brand reputation while encouraging growth. Seeking an opportunity at ABC Tech where I can apply my skills in social media management and moderation.

Detail-oriented social media content moderator with experience in managing and moderating user-generated content. Experienced at providing quality customer service on social media platforms, adhering to brand guidelines and standards. At XYZ Company created a successful moderation system that improved response time by 30%. Achieved 95% accuracy rate when reviewing reported posts for potential violations of company policies.

Passionate and detail-oriented social media content moderator with 5+ years of experience in moderating online platforms for a wide range of clients. Experienced in identifying and removing inappropriate or offensive content and flagging potential violations to ensure compliance with company policy. Looking to join ABC’s team to help maintain an acceptable user experience on their platform.

Reliable social media content moderator with 5+ years of experience ensuring compliance, accuracy, and safety on digital platforms. Proven track record of identifying inappropriate material quickly, working effectively within teams, and proactively addressing customer inquiries. Looking to leverage exceptional interpersonal skills at ABC Company to help create a safe online environment for users.

Accomplished social media content moderator with 5+ years of experience in managing and moderating online communities. Adept at quickly identifying potential risks, responding to user complaints, and creating strategies for successfully managing social media accounts. Seeking to join ABC Corp as a full-time Social Media Moderator where I can leverage my knowledge and expertise.

2. Experience / Employment

For the experience section, you should list your past jobs in reverse chronological order, which means the most recent job is listed first.

When writing this section, use bullet points to make it easier for the reader to take in what you have to say quickly and easily. Take some time to think about the details of what you did and any results that were achieved due to your work.

For example, instead of saying “Moderated social media content,” try something like “Reviewed over 500 posts per day on various social media platforms for inappropriate language or images; flagged 20+ posts each week.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Monitored
Evaluated
Moderated
Resolved
Analyzed
Reported
Investigated
Responded
Enforced
Categorized
Blocked
Deleted
Updated
Reviewed
Assessed

Other general verbs you can use are:

Achieved
Advised
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Effectively moderated and managed content on social media channels for over 20 clients, ensuring that all posts adhered to brand standards while generating high engagement.
Coordinated with internal teams and stakeholders to generate appropriate responses promptly; resolved customer complaints within 24 hours on average.
Optimized existing campaigns by suggesting innovative strategies based on target audience feedback, resulting in an increase of followers & likes by 50% across platforms within 3 months.
Reviewed flagged user-generated content daily according to predetermined guidelines while also proactively identifying potential issues or violations; decreased spam reports by 35%.
Formulated effective community management policies and procedures, which were utilized across the board for optimal performance results; improved team efficiency & productivity ratings by 27%.

Facilitated the moderation of over 1,000 pieces of content daily across various social media platforms; flagged and removed offensive material while preserving user privacy.
Resolved customer complaints on all channels within 24 hours by providing accurate information, reducing customer queries by 15%.
Analyzed trends in consumer feedback to identify potential areas for improvement and boost engagement levels with fans & followers by 10%.
Spearheaded the development of new social media policies aimed at curbing inappropriate behavior; increased compliance rate from 50% to 95% over 6 months.
Proficiently managed content moderation projects involving multiple teams from start-to-finish, ensuring that targets were achieved within tight deadlines.

Represented the company’s brand by moderating and responding to over 3,000 user comments on social media posts each week; deleting any inappropriate content in accordance with guidelines.
Deleted 50+ accounts for violating the platform’s terms of service and decreased malicious activities by 15% within a 6 month period.
Mentored 10 junior moderators in the latest online safety protocols and best practices for handling sensitive customer issues; improved response times from 1 hour to 30 minutes per case on average.
Compiled detailed monthly reports of user engagement metrics across all major platforms (Facebook, Twitter, Instagram etc), which helped increase followership levels by 25%.
Confidently identified potential risks & scams while monitoring daily trends & conversations via hashtag tracking tools; prevented significant financial losses due to fraudulent activity over $20K annually.

Investigated and removed up to 1,000 inappropriate and offensive posts per day from multiple social media platforms while ensuring that content was compliant with company policies; reduced customer complaints by 25%.
Reorganized the moderation team’s workflow in order to expedite response times for flagged posts; decreased average response time from 48 hours to 6 hours without compromising accuracy or quality.
Utilized a variety of tools such as text filters, machine learning algorithms and analytics dashboards to review incoming user-generated content efficiently and identify potential issues before they had a chance to escalate into larger problems.
Diligently monitored trending topics across different networks each day in order to quickly respond if any controversial or damaging material arose online; successfully avoided any negative publicity incidents during tenure at the company.
Developed an automated system for moderating comments on live streams & videos which enabled real-time monitoring of conversations between viewers, significantly reducing instances of trolling by 30%.

Structured and implemented effective strategies to moderate social media content, resulting in a 30% reduction of flagged posts and complaints.
Revised guidelines for post moderation on multiple platforms, ensuring compliance with industry regulations; improved customer retention rate by 10%.
Improved accuracy when flagging inappropriate content by 40%, while also working quickly to ensure timely response times across all channels.
Reported any suspicious activities or violations of terms & conditions to the appropriate authorities; identified more than 20 malicious accounts over 6 months and blocked them from accessing the platform again.
Independently managed an average daily workload of 2,000+ postings without any supervision or guidance needed; processed requests within 24 hours 95% of the time according to SLA standards set forth at start of employment period.

Demonstrated exceptional attention to detail when moderating social media content, accurately assessing and responding to over 500 posts per day.
Successfully implemented policies & procedures for timely moderation of content on various platforms; reduced user complaints by 35% within the first month.
Assessed flagged comments for potential violations and took appropriate action in accordance with company guidelines, ensuring compliance with all applicable laws & regulations.
Responded promptly to customer queries via email or chat systems while maintaining a high-level of professionalism throughout interactions; achieved an average response time of 15 minutes or less each day across multiple accounts/platforms.
Reduced spam activity significantly through proactive monitoring by identifying malicious bots before they could post any harmful material online; averted 10+ incidents from escalating into larger issues in one month alone.

Participated in moderating and monitoring social media content for a large online platform with 35 million active users, ensuring adherence to all safety & security policies.
Presented reports on key metrics such as user engagement, flagged posts/comments and spam activity; identified problem areas which led to an 8% drop in violation incidents over the last quarter.
Evaluated up to 500 pieces of content each day using existing moderation guidelines while also exercising sound judgement when making decisions regarding potential violations or abuse cases.
Consistently adhered to company’s policy of zero-tolerance towards offensive material; responded quickly (within 2 minutes) whenever new issues arose and prevented escalation of any problematic situation by 70%.
Developed comprehensive knowledge about digital trends & industry best practices through ongoing research into emerging technologies, platforms and content standards; shared findings with team members leading to improved accuracy in decision-making processes by 15%.

Thoroughly reviewed and moderated over 3,000 comments & posts per day on social media platforms to ensure compliance with company standards; flagged inappropriate content for further review.
Updated the moderation policy and procedures in accordance with changes in industry regulations, resulting in a 20% reduction of user complaints within three months.
Moderated customer questions, inquiries and feedback across multiple channels including Twitter, Facebook & LinkedIn while maintaining an average response time of 5 minutes or less at all times.
Advised marketing team members on best practices for dealing with online trolls as well as strategies to build brand awareness through organic conversations on social media; increased website visits by 25%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for a content moderator with experience in moderating Facebook, while organization XYZ may require someone who is familiar with Instagram.

It is essential to tailor the skills section of your resume to each job you are applying for because many companies use applicant tracking systems (ATS). These computer programs scan resumes for certain keywords before passing them on to human recruiters.

Besides just listing skills in this section, it’s also important to elaborate on the most pertinent ones elsewhere in your resume – such as within the summary or work experience sections.

Below is a list of common skills & terms:

Ability to Work Independently
Ability to Work in a Fast-paced Environment
Attention to Detail
Excellent Communication Skills
Familiarity With Data Analysis Tools
Fluency in Multiple Languages
Good Judgment and Decision-making
Knowledge of Online Content Moderation Guidelines
Knowledge of Social Media Platforms
Understanding of Cultural Differences

4. Education

Mentioning your education section on your resume will depend on how far you are in your career. If you just graduated and have no prior experience, mentioning the education below your resume objective is recommended. However, if you’ve been working as a social media content moderator for years with plenty of different accomplishments to show off, omitting the education section altogether might be best.

If an education section is included, try to mention courses and subjects that relate to the position of social media content moderator.

Bachelor’s Degree in Communications
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a particular field. They show potential employers that you have taken the time and effort to become an expert in something, which can be highly beneficial when applying for certain jobs.

Including certifications on your resume is especially important if they are relevant to the job you are applying for or if they showcase specialized skills required by the employer. Doing so will help make sure that hiring managers take notice of your qualifications and experience.

Social Media Content Moderator Certification
Social Media Institute
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Cecil O’Keefe, this would be Cecil-O’Keefe-resume.pdf or Cecil-O’Keefe-resume.docx.

7. Cover Letter

Including a cover letter in your job application can be a great way to make yourself stand out from the competition. It’s an opportunity for you to show why you’re an ideal candidate and explain what makes you different from other applicants.

A good cover letter should include 2 to 4 paragraphs that are separate from your resume. This document allows recruiters to gain more insight into who you are as a professional, so it’s important that each sentence is written with care and thoughtfulness.

Below is an example cover letter:

Dear Camron,

I am writing in response to your posting for a Social Media Content Moderator. As an experienced content moderator with 5+ years of experience working in fast-paced environments, I have the skills and knowledge necessary to excel in this role.

In my previous role as a Social Media Content Moderator at [company name], I was responsible for moderating user-generated content across all social media platforms. This included reviewing and flagging content for violations, responding to user reports, and enforcing company policies. I was also responsible for creating monthly reports detailing moderation activity and trends.

Through my work experience, I have developed strong attention to detail and excellent organizational skills that I can use to moderate content effectively. I am also familiar with different social media platforms and their respective terms of service/community guidelines. In addition, I have effective written and verbal communication skills that will be useful when interacting with users or reporting violations.

I believe that my qualifications make me the perfect candidate for the Social Media Content Moderator position at your company. I would welcome the opportunity to discuss how my skills and experience can benefit your organization further during an interview at your earliest convenience. Thank you for your time and consideration!

Sincerely,

Cecil