Revenue Cycle Specialist Resume Guide

Revenue cycle specialists manage the financial processes of healthcare organizations. They review patient information, verify insurance coverage and eligibility, process payments and denials from insurers, track accounts receivable balances, and prepare reports to ensure accuracy in billing records.

You understand the complexities of revenue cycle management like no other, and you could be a great asset to any organization. To make potential employers aware of your specialties, you must create an eye-catching resume that stands out from the rest.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Revenue Cycle Specialist Resume

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Revenue Cycle Specialist Resume Sample

Palma Langosh
Revenue Cycle Specialist

[email protected]
406-482-8805
linkedin.com/in/palma-langosh

Summary

Hard-working revenue cycle specialist with 4+ years of experience in healthcare organizations. Highly knowledgeable in analytics, billing and coding processes, insurance claim management and revenue optimization. At XYZ Medical Center, generated $6 million annual revenue by streamlining the payment process for incoming claims. Awarded ‘Employee of the Month’ twice due to outstanding performance. Seeking to leverage my expertise as a Revenue Cycle Specialist at ABC Healthcare Group.

Experience

Revenue Cycle Specialist, Employer A
St. Louis, Jan 2018 – Present

  • Proficiently managed billing and coding processes across a large healthcare organization, processing $2.5M in medical claims per month with 99% accuracy.
  • Participated actively in the development of new revenue cycle policies and protocols that led to 20% improvement in staff productivity within 6 months of implementation.
  • Introduced an automated system for tracking patient payments which reduced overdue invoices by 40%.
  • Resolved complex payment issues such as denials, underpayments or incorrect coding quickly; resolved more than 500 cases successfully with minimal disruption to cash flow over a period of 5 years.
  • Optimized receivables management through daily assessments of accounts receivable reports and weekly follow-ups on unpaid invoices; recovered 90% of outstanding amounts due from patients within 60 days’ time frame.

Revenue Cycle Specialist, Employer B
Kansas City, Mar 2012 – Dec 2017

  • Streamlined revenue cycle processes to improve efficiency and accuracy, resulting in an 18% decrease in billing errors.
  • Reorganized patient accounts system to reduce time spent on claims processing by 50%, improving overall cash flow for the organization.
  • Substantially increased collections by 8% through effective follow-up with insurance companies regarding payment issues or denials of coverage/claims.
  • Tracked financial records and generated detailed reports for management review; identified discrepancies that resulted in an additional $10K worth of revenue being collected from overdue accounts within a month’s time frame.
  • Processed over 500+ billing transactions daily while consistently meeting performance goals related to turnaround times, accuracy rates, and customer satisfaction levels (98%).

Skills

  • Medical Billing
  • Coding and Auditing
  • Healthcare Reimbursement
  • Claims Processing
  • Accounts Receivable Management
  • Medical Terminology
  • HIPAA Compliance
  • Data Entry
  • ICD-10 Coding

Education

Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Revenue Cycle Specialist
American Association of Professional Coders
May 2017

1. Summary / Objective

Your resume summary/objective should be a concise and compelling introduction to your professional experience as a revenue cycle specialist. In this section, you can highlight the most important aspects of your background such as how many years of experience you have in the field, any specialized certifications or training programs you may have completed, and what sets you apart from other candidates. Additionally, mention any success stories that demonstrate your ability to streamline processes and improve financial performance for organizations.

Below are some resume summary examples:

Passionate revenue cycle specialist with 8+ years of experience in medical billing and coding. Proven track record of increasing the financial performance of practices by improving collections, reducing denials, and streamlining processes. As part of XYZ team, achieved a 30% reduction in accounts receivable over six months. Looking to join ABC Healthcare as their next Revenue Cycle Specialist to continue creating best-in-class revenue cycles for patients and providers alike.

Professional revenue cycle specialist with 8+ years of experience in healthcare revenue management. Skilled at analyzing patient and insurance information, verifying coverage eligibility, and accurately entering data into the system. At XYZ Hospital achieved a 25% improvement in accounts receivable collections within 6 months. Recognized for excellent customer service skills when dealing with patients/clients regarding billing issues or discrepancies.

Accomplished revenue cycle specialist with 8+ years of experience in healthcare billing, coding, and reimbursement. At XYZ Hospital, spearheaded the implementation of a new revenue cycle system that resulted in an 11% increase in collections. Skilled at identifying errors and discrepancies to ensure accurate reimbursements from payers. Proven record of providing excellent customer service while adhering to HIPAA regulations.

Dependable revenue cycle specialist with 6+ years of experience in healthcare billing and coding. Proven ability to identify issues, implement solutions, and maximize revenue collection for clients. At XYZ Medical Group achieved a 15% increase in average monthly cash collections by streamlining processes between the front end and back end teams. Looking to join ABC Medical Group as their next Revenue Cycle Specialist.

Amicable revenue cycle specialist with 5+ years of experience in medical billing, coding and insurance claims. At ABC Medical Center, increased revenue by 21% through careful review of invoice accuracy and training staff on proper claim filing procedures. Possesses strong communication skills to work collaboratively with clients and providers while providing accurate information regarding financial services.

Driven revenue cycle specialist with 5+ years of experience in healthcare settings. Proven ability to analyze financial data, identify discrepancies and errors, process payments, reconcile accounts receivable balances, and maximize revenue for the organization. Seeking a new role at ABC Medical Center that will challenge me to utilize my extensive knowledge in medical billing systems and coding practices.

Well-rounded revenue cycle specialist with 6+ years of experience in healthcare settings. Seeking to leverage extensive knowledge of medical billing processes and procedures, as well as strong problem-solving skills, to help ABC Health optimize their revenue cycle. At XYZ Hospital, improved collections by 15% within five months through process improvement initiatives.

Proficient revenue cycle specialist with over 10 years of experience in the medical field. Expertise in insurance billing, coding and collections for both government payers and commercial insurers. Demonstrated success improving payment turnaround times by 40%. Seeking to leverage my expertise to ensure accurate revenue cycles at XYZ Medical Center.

2. Experience / Employment

In the experience/employment/work history section, you should list your roles in reverse chronological order, starting with the most recent one.

When writing about what you did in each role, use bullet points to make it easier for the reader to digest. You want to be as detailed and specific as possible when describing what you did and any results that were achieved.

For example, instead of saying “Managed accounts receivable,” say something like “Processed over 500 invoices per month using QuickBooks; reduced outstanding AR balance by 10% within 3 months.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

  • Monitored
  • Reconciled
  • Analyzed
  • Processed
  • Resolved
  • Collected
  • Generated
  • Reported
  • Documented
  • Audited
  • Investigated
  • Updated
  • Tracked
  • Optimized

Other general verbs you can use are:

  • Achieved
  • Advised
  • Assessed
  • Compiled
  • Coordinated
  • Demonstrated
  • Developed
  • Expedited
  • Facilitated
  • Formulated
  • Improved
  • Introduced
  • Mentored
  • Participated
  • Prepared
  • Presented
  • Reduced
  • Reorganized
  • Represented
  • Revised
  • Spearheaded
  • Streamlined
  • Structured
  • Utilized

Below are some example bullet points:

  • Reported on data from billing, payment processing and accounts receivable systems to identify inefficiencies and areas of improvement; successfully reduced revenue cycle times by 33%.
  • Spearheaded implementation of new coding system that streamlined processes across the entire organization, resulting in an increase in overall profits by $6 million within 8 months.
  • Documented all transaction activity on a daily basis while adhering to established policies & procedures for accounts receivables management; improved accuracy levels to 99% over 5 weeks.
  • Updated patient records with relevant information concerning their payments and insurance coverage as needed; saved the department 10 hours per month on administrative tasks due to automation initiatives implemented.
  • Successfully resolved any discrepancies between medical claims submitted & payments received through regular follow-ups with insurance companies or other payers involved; achieved collection rate of 95% and increased cash flow into practice significantly within 3 months.
  • Reduced accounts receivable by 22% over 3-month period by accurately submitting insurance claims, managing denials and conducting follow-ups with payers.
  • Competently maintained an organized filing system for all patient records & accounts to ensure accurate billing cycles and timely payments were made.
  • Compiled monthly financial summaries of revenue cycle performance metrics such as cash collections, net collection rates and days in AR; identified areas needing improvement in order to maximize reimbursement opportunities.
  • Coordinated closely with physicians, nurses, coders and other healthcare professionals on a daily basis to answer questions related to coding accuracy or payment delays; successfully resolved 95% of customer queries within 24 hours of receiving them.
  • Advised management team on best practices related to optimizing the revenue cycle process including cost containment strategies that resulted in $7k savings annually across departments.
  • Presented billing and collection solutions to healthcare providers, resulting in an increase of revenue collected by $15,000 in the last quarter.
  • Assessed current billing practices for errors or inconsistencies and implemented strategies for more efficient workflow processes; decreased turnaround time from 90 days to 60 days on average.
  • Structured payment plans tailored to individual patients’ financial circumstances with a focus on maintaining positive relationships; improved customer satisfaction ratings by 15%.
  • Confidently managed over 1,500 accounts daily while meeting strict deadlines and regulatory requirements; reduced delinquency rates by 22%.
  • Utilized medical coding software systems such as ICD-10 & CPT codes accurately when entering patient information into databases; streamlined data entry process leading to faster reimbursement timescales of up to 20% quicker than industry standards.
  • Expedited the revenue cycle process by 15% through streamlining patient billing operations and enhancing payment tracking procedures.
  • Efficiently monitored accounts receivable, identified discrepancies in claims submissions and resolved issues with insurance companies to ensure timely payments for over 500 patients per month.
  • Monitored payer reimbursement trends and recommended changes to coding processes that improved collection rates by 8%.
  • Improved accuracy of claim adjudication processing up to 95%, ensuring all bills were correctly coded before submission and reducing the need for follow-up appeals by 7%.
  • Audited existing systems & policies, implemented innovative solutions that resulted in a 4% increase of total collections within six months while decreasing denials rate from 17%-12%.
  • Reconciled patient billing as well as insurance payments, resulting in an accuracy rate of 98% and a $50,000 increase in revenue for the hospital.
  • Analyzed monthly financial data to identify discrepancies between actual charges and reimbursements from private insurers; identified overpayments which resulted in cost savings of $15,000 per quarter.
  • Independently reviewed patient medical records to ensure accurate coding was used prior to submitting claims; eliminated incorrect coding errors by 65%.
  • Achieved 100% compliance with all federal/state regulations pertaining to reimbursement practices; maintained up-to-date knowledge on healthcare reform laws and their implications on revenue cycle operations.
  • Mentored junior colleagues on proper techniques for collecting delinquent accounts receivables while ensuring patient satisfaction at all times; improved team productivity by 8 hours per week overall.
  • Formulated and implemented innovative strategies to optimize revenue cycle operations, resulting in a 10% increase in monthly collections.
  • Generated and analyzed financial reports on billing discrepancies, coding errors and reimbursement trends; identified potential areas of improvement with the help of data analytics software and reduced losses by $7000.
  • Prepared accurate patient statements for all assigned accounts using specialized billing systems; minimized costly delays due to incorrect invoices or late payments through enhanced accuracy rates of 98%.
  • Thoroughly reviewed insurance claims prior to submission while keeping up-to-date knowledge on changes within healthcare regulations; decreased denials rate by 12%.
  • Revised existing payment plans as needed according to updated information from patients ensuring that hospital policies are followed at all times; improved customer satisfaction scores from 78% – 82%.
  • Investigated and corrected over 1,000 billing discrepancies resulting in an additional $6,000 of revenue captured.
  • Developed and implemented new procedures that streamline the entire revenue cycle process by 30%.
  • Consistently monitored accounts to ensure accuracy and timeliness of payments; reduced overdue balances from 10% to 5%.
  • Demonstrated a comprehensive understanding of medical coding guidelines when submitting claims for reimbursement, leading to successful reimbursements totaling $45,000+ in one month alone.
  • Represented the company at various healthcare conferences with clients on best practices regarding hospital billing procedures; facilitated collaborations between internal teams which ultimately increased net income by 15%.

3. Skills

Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual with experience in medical coding and billing, while the other may want someone who is well-versed in claims management.

Therefore, it’s important to tailor your skills section of your resume to each job you are applying for. This will ensure that the applicant tracking system (ATS) used by many employers picks up on all relevant keywords associated with this role.

In addition to listing them here, you should also discuss some of these key qualifications in more detail elsewhere – such as within an objective statement or summary section.

Below is a list of common skills & terms:

  • Accounts Receivable Management
  • Claims Processing
  • Coding and Auditing
  • Data Entry
  • HIPAA Compliance
  • Healthcare Reimbursement
  • ICD-10 Coding
  • Medical Billing
  • Medical Terminology
  • Patient Collections

4. Education

Mentioning your education on your resume will depend on how long you have been in the revenue cycle specialist field. If this is a new career for you, include an education section below your objective statement. However, if you have years of experience and plenty to showcase, omitting the education part altogether might be best.

If including an education section is necessary, try to mention courses taken and subjects studied that are relevant to the role as a revenue cycle specialist.

Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise and proficiency in certain areas. They can be used to show that you have taken the time and effort to gain knowledge in an area, as well as prove that you are up-to-date with industry standards.

Including certifications on your resume is beneficial for employers who want assurance of your qualifications before hiring you. It also shows potential employers that you take initiative when it comes to professional development, which could give them more confidence in considering you for their job opening.

Certified Revenue Cycle Specialist
American Association of Professional Coders
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Palma Langosh, this would be Palma-Langosh-resume.pdf or Palma-Langosh-resume.docx.

7. Cover Letter

Including a cover letter in your job application is a great way to get noticed by potential employers. A cover letter should be composed of 2-4 paragraphs and provide more detailed information about you than what can be found in your resume.

Cover letters are an opportunity for you to explain why the employer should choose you over other candidates, as well as showcase unique skills or experiences that make you stand out from the crowd. Crafting an effective cover letter may take some effort, but it will ultimately pay off when it comes time for hiring decisions!

Below is an example cover letter:

Dear Celestine,

I am writing to apply for the Revenue Cycle Specialist position at ABC Company. I am a highly skilled and experienced professional with over 10 years of experience in revenue cycle management, medical billing, and coding. In my current role as Revenue Cycle Manager at XYZ Medical Clinic, I oversee all aspects of the revenue cycle including patient billing, insurance reimbursement, collections, and denials management.

Under my leadership, our clinic has increased its overall cash collections by 15% while reducing accounts receivable by 20%. I have also implemented new systems and processes that have helped us achieve a 97% first-pass claim success rate. My experience managing large teams and complex projects makes me confident that I would be an asset to your organization.

In addition to my extensive experience in revenue cycle management, I am also certified as a Professional Coder (CPC) through the American Academy of Professional Coders (AAPC). This certification gives me expert level knowledge of medical coding guidelines and allows me to code with speed and accuracy.

I would welcome the opportunity to discuss how my skills and experience can benefit your organization. Please do not hesitate to contact me at [your phone number] or [your email address] to schedule a meeting or call. Thank you for your time and consideration.

Sincerely,

Palma

Revenue Cycle Specialist Resume Templates

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