Revenue Cycle Manager Resume Guide

Revenue Cycle Managers are responsible for overseeing the entire revenue cycle process. They ensure that all financial transactions related to medical services and patient accounts are processed accurately, efficiently, and in a timely manner. They also analyze data to identify areas of improvement within their organization’s billing processes.

Your expertise in revenue cycle management is unparalleled and you’re sure to make a great addition to any healthcare organization. But potential employers don’t know who you are yet – so create an attention-grabbing resume that highlights your best skills and accomplishments.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Revenue Cycle Manager Resume

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Revenue Cycle Manager Resume Sample

Adrien Kozey
Revenue Cycle Manager

[email protected]
464-429-4164
linkedin.com/in/adrien-kozey

Summary

Enthusiastic revenue cycle manager with 8+ years of experience leading teams in the healthcare industry. Proven ability to successfully manage accounts receivable, collections and billing processes while ensuring compliance. Developed strategies that reduced denied claims by over 20%. Experience working with a variety of software systems such as Epic, Cerner and Meditech. Highly organized leader capable of creating efficient workflows for improved customer satisfaction and financial outcomes.

Experience

Revenue Cycle Manager, Employer A
Phoenix, Jan 2018 – Present

  • Revised revenue cycle procedures to optimize operational workflow and reduce administrative costs by 10%, leading to increased revenue of $25,000 in the last quarter.
  • Diligently monitored patient accounts receivable data on a daily basis, ensuring that all payments were accurately recorded and promptly collected.
  • Structured payment plans with patients/insurance companies while managing collection efforts for overdue accounts; decreased delinquent A/R balances by 28%.
  • Developed internal protocols to streamline processes related to billing & collections, resulting in faster reimbursement turnarounds within 15 days or fewer for 80% of claims processed monthly.
  • Expedited the resolution process for insurance denials through timely appeals submissions and follow-ups; reduced denial rate from 6% down to 3%.

Revenue Cycle Manager, Employer B
Des Moines, Mar 2012 – Dec 2017

  • Utilized financial modeling techniques to analyze and forecast revenue cycle trends, identifying opportunities for cost reductions and increasing efficiency by 10%.
  • Effectively managed billing information flow between customers, payers and third-party vendors; reduced denials due to errors or omissions by 30% in the last year.
  • Compiled monthly reports on patient accounts receivable status including aging totals, payment analysis and collection efforts resulting in a 25% increase in collections over two years of service.
  • Introduced new strategies to streamline processes such as automated payments systems that achieved an average savings of $15,000 per month across all departments.
  • Optimized communication with insurance providers regarding authorization processing times; decreased backlogs from 2 weeks down to 48 hours while maintaining accurate records management standards throughout the process.

Skills

  • Healthcare
  • Healthcare Management
  • Medical Billing
  • HIPAA
  • Revenue Cycle
  • Healthcare Information Technology
  • Hospitals
  • Medicare
  • EMR

Education

Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Revenue Cycle Representative (CRCR)
Healthcare Financial
May 2017

1. Summary / Objective

Your resume summary should provide the hiring manager with a snapshot of your qualifications and experience as a revenue cycle manager. Include key skills such as financial analysis, billing system optimization, and process improvement that you have mastered in previous roles. You could also mention any certifications or awards related to healthcare finance that you possess. Additionally, it would be beneficial to include how many years of experience you have in this field so employers can get an idea of your level of expertise.

Below are some resume summary examples:

Professional revenue cycle manager with six years of experience in healthcare finance. Successfully managed the revenue cycle at XYZ Hospital and increased net collection rate by 15%. Proven ability to develop strategies that improve operational efficiency and optimize reimbursement processes while maintaining compliance with regulatory standards. Skilled in identifying areas for improvement, developing training programs, and leading teams towards successful outcomes.

Dependable revenue cycle manager with 8+ years of experience in healthcare reimbursement. Proven track record for increasing revenue and reducing costs through process improvement initiatives, system implementations, and data analysis. At ABC Hospital, improved A/R days from 90 to 60 by streamlining the patient intake process; generated an additional $3M in annual revenue. Experienced leader who can effectively manage teams to achieve organizational goals.

Skilled revenue cycle manager with 10+ years of experience overseeing billing and collections in the healthcare industry. Adept at managing teams to meet organizational goals, streamlining processes for maximum efficiency, and developing effective strategies for improving patient access to care. Looking to join ABC Healthcare as a Revenue Cycle Manager where I can utilize my skillset and knowledge to ensure successful revenue management operations.

Talented revenue cycle manager with 10+ years of experience driving efficiencies in medical billing and collections. Proven track record in identifying areas for process improvement, developing financial plans, and leading cross-functional teams to meet deadlines while reducing costs. Seeking to join ABC Medical Group as the next Revenue Cycle Manager to leverage expertise in streamlining operations and optimizing customer service levels.

Seasoned revenue cycle manager with 8+ years of experience in healthcare, offering expertise in claims processing and billing. Committed to driving operational efficiencies through automation and process improvement initiatives. At XYZ Medical Center, identified a revenue leakage issue that saved $400K per year for the organization. Looking forward to joining ABC Group as Revenue Cycle Manager and managing cash flow effectively.

Determined and organized healthcare revenue cycle manager with 8+ years of experience in optimizing billing processes and streamlining patient accounts. Proven track record of successfully implementing system upgrades, increasing accuracy rates by 20%, reducing A/R days from 90 to 30, and boosting overall collections by 15%. Seeking to leverage skillset at ABC Medical Group where I can help optimize their financial operations.

Well-rounded revenue cycle manager with 8+ years of experience in healthcare billing and collections. Proven track record of optimizing cash flow through strategic implementation of process improvements, coding accuracy initiatives, and clear communication with teams across the organization. At XYZ Hospital, achieved a 10% increase in patient satisfaction by implementing new processes for accurate financial reporting.

Amicable Revenue Cycle Manager with 10+ years of experience leading and developing teams to ensure accurate patient billing, collections, and reimbursements. Proven track record in increasing revenue by 25% year-over-year through optimizing processes for maximum efficiency. Looking to bring expertise in healthcare financial operations and management to ABC Health Care’s Revenue Cycle team.

2. Experience / Employment

The employment (or experience) section is where you will provide details on your work history. This should be written in reverse chronological order, meaning the most recent job is listed first.

Stick to bullet points for this section; doing so allows the reader to quickly digest what you have to say. When writing each point, take some time to think about the specifics of what you did and any quantifiable results that were achieved as a result of your efforts.

For example, instead of saying “Managed revenue cycle,” you could say, “Implemented new billing software which increased collections by 17% within six months.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

    Other general verbs you can use are:

    • Achieved
    • Advised
    • Assessed
    • Compiled
    • Coordinated
    • Demonstrated
    • Developed
    • Expedited
    • Facilitated
    • Formulated
    • Improved
    • Introduced
    • Mentored
    • Optimized
    • Participated
    • Prepared
    • Presented
    • Reduced
    • Reorganized
    • Represented
    • Revised
    • Spearheaded
    • Streamlined
    • Structured
    • Utilized

    Below are some example bullet points:

    • Competently managed the revenue cycle of a medical facility, overseeing billing and collections processes to ensure accurate payments.
    • Advised finance staff on best practices for improving patient billing systems; successfully reduced rejected claims rate by 15%.
    • Spearheaded training initiatives for 20+ employees in all aspects of the revenue cycle operations; improved team efficiency by 30% within 3 months of implementation.
    • Prepared detailed financial reports to assess current performance and project future trends, resulting in an increase in overall cash collection rates by 8%.
    • Reduced total accounts receivable days from 45-60 days down to 35-45 days through successful negotiations with insurance companies and other payers.
    • Presented comprehensive monthly financial reports to C-level executives, detailing revenue cycle performance by provider and practice; achieved a 2% increase in net collections year over year.
    • Improved payment posting accuracy from 83% to 99%, decreasing the time required for manual adjustments by 20 hours per week.
    • Efficiently managed claims denials through root cause analysis and process improvement initiatives, resulting in an 18% reduction of denied claims within 3 months of implementation.
    • Streamlined billing processes utilizing various software systems such as Epic Health Systems, Cerner Millennium & McKesson Paragon; reduced administrative costs associated with accounts receivable management by $10K annually.
    • Formulated innovative strategies for improving cash flow while ensuring compliance with state and federal regulations governing patient payments; increased reimbursements by 35%.
    • Demonstrated excellence in managing the revenue cycle of a large healthcare organization, overseeing billing processes and collections; improved accounts receivable collection by 10% within 6 months.
    • Assessed current procedures for accuracy and efficiency, implementing process changes that resulted in an average reduction of 11 days on claims resolution time.
    • Represented the organization at multiple conferences to discuss best practices regarding insurance payer contracts, leading to more favorable terms with six major providers worth over $1 million in annual savings.
    • Coordinated cross-functional teams comprised of billing staff, IT personnel and other stakeholders to ensure compliance with industry regulations; reduced coding errors from 16% down to 5%.
    • Substantially increased patient satisfaction ratings through enhanced customer service initiatives such as online payment options and extended office hours which led to a 32% increase in monthly revenue growth year-over-year.
    • Reorganized revenue cycle operations, resulting in a 10% improvement of revenue collection efficiency and an 8% reduction in account receivables.
    • Achieved 95% accuracy rate by conducting thorough reviews of denied claims and taking corrective actions where necessary; improved patient satisfaction ratings by 17%.
    • Facilitated smooth communication between billing departments, insurance payers and healthcare providers to ensure timely reimbursements were received on all submitted claims.
    • Participated actively in improving the system-wide coding process through identifying errors/omissions then resolving them with updated codes per industry guidelines; reduced rejected claim rates by 35%.
    • Independently managed monthly reconciliation activities for over 1,500 accounts across multiple systems to accurately track payments & adjustments; decreased overall discrepancies from 11%-6%.

    3. Skills

    Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual with experience in healthcare revenue cycle management, while the other may be looking for someone with knowledge of billing and coding.

    For this reason, you should tailor your skills section to each job that you are applying for. This is important because many employers use applicant tracking systems these days; they scan resumes for certain keywords before passing them on to a human.

    You can further elaborate on your skillset by discussing it in more detail in other areas, such as the summary or experience section.

    Below is a list of common skills & terms:

    • Accounting
    • Accounts Payable
    • Accounts Receivable
    • Business Process Improvement
    • CPT
    • Clinical Research
    • Credentialing
    • Data Analysis
    • Data Entry
    • EHR
    • EMR
    • Electronic Medical Record
    • Epic Systems
    • Financial Analysis
    • Financial Reporting
    • HIPAA
    • Health Insurance
    • Healthcare
    • Healthcare Consulting
    • Healthcare Industry
    • Healthcare Information Technology
    • Healthcare Management
    • Hospitals
    • Insurance
    • Invoicing
    • Managed Care
    • Medicaid
    • Medical Billing
    • Medical Coding
    • Medical Records
    • Medical Terminology
    • Medicare
    • Payroll
    • Physician Relations
    • Physicians
    • Practice Management
    • Process Improvement
    • Revenue Cycle
    • Revenue Cycle Management
    • Software Documentation
    • Team Leadership
    • Time Management
    • U.S. Health Insurance Portability and Accountability Act

    4. Education

    Adding an education section to your resume will depend on how far along you are in your career. If you recently graduated and have little to no work experience, it is important to mention your education below the objective statement. However, if you have years of relevant work experience that demonstrate all the skills required for a revenue cycle manager position, omitting this section altogether is perfectly fine.

    If an education section is included, list any courses or subjects related to the role such as accounting or finance that may be beneficial for employers looking at hiring a revenue cycle manager.

    Bachelor’s Degree in Business Administration
    Educational Institution XYZ
    Nov 2011

    5. Certifications

    Certifications demonstrate to employers that you have the knowledge and expertise in a particular field. They are proof of your commitment to professional development, as well as evidence of your dedication to staying up-to-date with industry trends.

    Including certifications on your resume is an excellent way to show potential employers that you are qualified for the job and can hit the ground running when hired.

    Certified Revenue Cycle Representative (CRCR)
    Healthcare Financial
    May 2017

    6. Contact Info

    Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

    You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

    Finally, name your resume file appropriately to help hiring managers; for Adrien Kozey, this would be Adrien-Kozey-resume.pdf or Adrien-Kozey-resume.docx.

    7. Cover Letter

    Writing a cover letter is an essential part of the job application process. It is a great way to make sure your resume stands out from other applicants and shows recruiters why you’re the right fit for their role.

    Cover letters are usually made up of 2 to 4 paragraphs, providing more details about who you are and what makes you qualified for the position. They should be tailored specifically to each job that you apply for in order to highlight relevant skills and experiences.

    Below is an example cover letter:

    Dear Moshe,

    I am writing in regards to the Revenue Cycle Manager position at [company name]. With more than 10 years of experience managing revenue cycle operations for a variety of healthcare organizations, I am confident I would make an excellent addition to your team. In my previous role as Revenue Cycle Manager at [company name], I was responsible for overseeing all aspects of the revenue cycle, from patient registration and insurance verification to billing and collections. Under my management, we were able to increase our cash collection rate by 5% while reducing our accounts receivable by 10%.

    In addition to my experience managing revenue cycle operations, I am also well-versed in using data analytics to identify process improvements. My ability to use data-driven decision making to improve efficiency and optimize resources has resulted in increased operational effectiveness and bottom-line results for the organizations I have worked for.

    If given the opportunity, I am confident that I will be able to contribute positively to your organization and help achieve your financial goals. Thank you for your time and consideration; I look forward to speaking with you soon about this opportunity.

    Sincerely,

    Adrien

    Revenue Cycle Manager Resume Templates

    Saola
    Ocelot
    Quokka
    Lorikeet
    Axolotl
    Pika
    Kinkajou
    Fossa
    Jerboa
    Gharial
    Indri
    Cormorant
    Hoopoe
    Dugong
    Numbat
    Echidna
    Bonobo
    Markhor
    Rhea