Retail Sales Consultant Resume Guide
Retail Sales Consultants help customers find products and services that best meet their needs. They provide advice, answer questions, make product recommendations, process payments and keep records of customer purchases. They also ensure the store meets its sales goals by promoting new products or services to customers while providing excellent customer service.
You possess the ability to provide customers with an enjoyable shopping experience and boost store profits. To make sure employers know this, you must create a resume that highlights your retail sales expertise.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Retail Sales Consultant Resume Sample
Hermina Terry
Retail Sales Consultant
[email protected]
968-268-4726
linkedin.com/in/hermina-terry
Summary
Determined retail sales consultant with 8+ years of experience driving top-line growth and customer satisfaction. Proven track record in achieving revenue targets, managing inventory, influencing product selection decisions and developing creative strategies to increase store traffic. Skilled at building relationships with customers while providing exemplary service to drive repeat business. Committed to delivering the highest quality shopping experience for every customer.
Experience
Retail Sales Consultant, Employer A
Tampa, Jan 2018 – Present
- Developed and implemented successful sales strategies that increased total store revenue by 10% in the last quarter.
- Cross-sold additional products to over 100 customers each day, resulting in an increase of $3,000 for the department on average per month.
- Achieved a 97% customer satisfaction rate through providing detailed product knowledge and advice on merchandise selection; this contributed to achieving monthly sales targets consistently ahead of schedule.
- Successfully reorganized retail displays and merchandised shelves with new items twice weekly, leading up to a 30% increase in impulse purchases from customers within four months’ time frame.
- Actively monitored inventory levels across all departments while restocking shelves as needed; reduced out-of-stock incidents by 15%.
Retail Sales Consultant, Employer B
Buffalo, Mar 2012 – Dec 2017
- Informed over 150 customers daily about the various product features and benefits, resulting in a 10% increase in sales revenue within 6 months.
- Streamlined retail operations by introducing new systems for tracking inventory and customer orders; decreased order processing time from 5 to 2 days on average.
- Reliably met all assigned sales goals with an impressive conversion rate of 35%, surpassing monthly targets set by management team.
- Assessed customer needs and made personalized recommendations accordingly; boosted store profits by $8,000 within 7 weeks due to increased upselling efforts.
- Structured training sessions for 15+ employees covering topics such as customer service, merchandising & promotional activities that led to improved staff performance levels overall.
Skills
- Customer Satisfaction
- Team Leadership
- Time Management
- Telecommunications
- Retail Sales
- Direct Sales
- Teamwork
- Wireless
- Account Management
Education
High School Diploma
Educational Institution XYZ
Nov 2011
Certifications
Retail Sales Certification
Retail Ready Career Center
May 2017
1. Summary / Objective
Your resume summary/objective should be like a trailer for the movie that is your career. It should provide the employer with an outline of who you are and why you excel as a retail sales consultant. In this section, you can highlight some of your best qualities; such as how many years’ experience in customer service or sales roles you have, any awards or recognition from previous employers, and what sets you apart from other candidates when it comes to selling products.
Below are some resume summary examples:
Well-rounded retail sales consultant with 5+ years of experience in customer service, sales, and operations. At XYZ Store increased total revenue by up to 10% per quarter; developed strong relationships with customers resulting in a 25% increase in repeat business. Possesses excellent communication skills and a great eye for detail when selecting merchandise for store displays. Seeking to bring this commitment to excellence to ABC Retail as part of the team.
Passionate retail sales consultant with 5+ years of experience in customer service and retail operations. Established a track record of success in optimizing store performance, increasing revenue, and exceeding customer expectations while managing the needs of 30 to 40 customers per day. Skilled at building relationships with customers, providing product recommendations that meet their needs, and driving loyalty through excellent service.
Hard-working retail sales consultant with 5+ years of experience in customer service, retail operations and product knowledge. Proven ability to create a positive shopping environment while providing exceptional customer service. At XYZ, achieved the highest store sales volume for 11 consecutive months (with an average increase of 30%). Recognized as “Employee of the Month” 3 times based on outstanding performance.
Energetic and detail-oriented retail sales consultant with 5+ years of experience in providing excellent customer service and driving sales. Recognized for strong communication skills, problem solving abilities, and adeptness at upselling products to customers. Seeking a position as a retail sales consultant with ABC Retail Store where I can utilize my expertise to increase revenues and client satisfaction.
Skilled retail sales consultant with 6+ years of experience in customer service and retail operations. Proven ability to exceed sales targets by developing strong relationships with customers, utilizing effective upselling techniques, and providing exemplary product knowledge. Seeking to join ABC Company as a Retail Sales Consultant where I can utilize my skillset to boost overall store performance.
Detail-oriented retail sales consultant with over 5 years of experience in customer service and retail management. Proven track record of providing excellent customer satisfaction, driving sales growth, and building strong relationships with clients. Seeking to join ABC Company as a Retail Sales Consultant to leverage my extensive knowledge on product availability and pricing strategies.
Diligent retail sales consultant with 5+ years of experience in customer service and product knowledge. Proven track record of consistently exceeding company targets and providing excellent customer support, resulting in a 30% increase in store loyalty ratings over 2 years at XYZ Company. Seeking to bring this success to ABC Retail as the next Retail Sales Consultant.
Amicable retail sales consultant with 5+ years of experience in customer service and retail merchandising. Seeking to apply interpersonal skills and upsell knowledge at ABC & Co. as a Sales Consultant. At XYZ, increased average store transactions by 20% through proactive engagement initiatives, resulting in an additional $20K per month for the company.
2. Experience / Employment
In the experience section, you should list your job history in reverse chronological order. That means the most recent role is listed first.
For this section, it’s best to use bullet points so that the reader can quickly scan what you have to say and take away key information about your work experience. When writing each point, be sure to provide detail on what you did and any results or accomplishments achieved while in that position.
For example, instead of saying “Provided customer service,” try something like “Greeted customers upon entering store; provided knowledgeable assistance with product selection resulting in a 15% increase in sales.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Assisted
- Advised
- Sold
- Demonstrated
- Processed
- Resolved
- Greeted
- Merchandised
- Upsold
- Cross-sold
- Informed
- Trained
- Monitored
- Reconciled
- Restocked
Other general verbs you can use are:
- Achieved
- Assessed
- Compiled
- Coordinated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Monitored sales floor activity and adjusted product display to optimize sales volume, resulting in a 20% increase in store revenue over the last quarter.
- Optimized point-of-sale operations by ensuring that POS systems were updated with new items and price changes; trained five employees on effective use of the system.
- Mentored newly hired retail staff members on customer service techniques, providing guidance when needed while assisting customers during peak hours; improved customer satisfaction scores by 10%.
- Accurately processed transactions at checkout counters while adhering to all required payment methods according to company policies; decreased average transaction time per sale by 3 minutes compared to previous quarter’s results.
- Greeted each customer with a warm welcome upon entering the store, offering friendly assistance throughout their shopping experience as well as follow up calls after purchases for quality assurance purposes for increased loyalty rates among shoppers.
- Restocked shelves with over 500 products daily, ensuring that the retail store was always well-stocked and able to meet customer demands.
- Sold an average of $10,000 worth of merchandise every day; consistently exceeded monthly sales targets by 10%.
- Introduced new marketing strategies which increased sales revenue by 25% in a single quarter.
- Reduced costs associated with inventory management and product delivery through efficient supply chain optimization methods; saved up to $5,500 per month on operational expenses overall.
- Consistently provided excellent customer service during each transaction while adhering to all safety protocols as mandated by company policy.
- Presented retail merchandise to over 100 customers daily, increasing sales by 20% within the first quarter.
- Processed transactions quickly and accurately using point-of-sale software; reduced customer wait times by 30 minutes on average.
- Represented the organization at trade shows and exhibitions, resulting in an increase of 25 new clients for the company.
- Independently created marketing campaigns that drove 10% more traffic into retail stores every month compared to prior months’ results without any campaigns being run concurrently.
- Revised pricing strategies according to current market trends, leading to a total annual revenue growth of $15K+.
- Spearheaded sales efforts for a retail store, driving an increase in sales of over $25,000 within the first 2 months.
- Utilized customer-centric marketing strategies to build relationships with 150+ customers daily and achieve monthly revenue goals by 15%.
- Proficiently identified customer needs and recommended suitable products or services that best addressed their requirements; increased conversion rates by 8%.
- Expedited checkout processes through efficient use of point-of-sale systems and proactively resolved payment issues at the till quickly to reduce waiting times for customers.
- Prepared accurate weekly reports on sales performance metrics such as revenue generated, discounts given & stock levels; reduced time spent on manual reporting tasks by 40%.
- Facilitated sales of over 200 products daily, achieving an average increase in revenue by $5,000 per month.
- Participated in sales training sessions to become knowledgeable on new product launches and customer service best practices; successfully upsold 25 customers a day with additional items for their purchases.
- Coordinated staff schedules to ensure adequate coverage during peak retail hours and provided guidance & support to 15+ employees on the store floor daily.
- Assisted customers with finding items using store layout knowledge; reduced wait times at checkout counters from 10 minutes to 5 minutes within 3 months through improved inventory tracking methods & processes implemented system-wide.
- Actively built positive relationships with vendors, stakeholders and other partners involved in the operations for increased efficiency and maximized profits; achieved cost savings of 8% across all departments year-on-year.
- Reconciled daily sales figures and identified discrepancies, resulting in a 10% reduction of shrinkage.
- Compiled reports on customer demographics and purchase trends to inform upcoming promotional campaigns; drove an additional $4,000 in monthly revenue through increased product visibility.
- Demonstrated superior customer service skills by successfully responding to over 150 customers inquiries daily; achieved 95% positive feedback ratings from clients surveyed about their shopping experiences at the store.
- Thoroughly researched new products prior to launch and provided detailed information to customers while promoting special offers that resulted in upselling 20+ items per day on average.
- Formulated strategies for increasing repeat business opportunities with existing customers via email marketing techniques, leading to a 5% increase in total sales within 3 months after implementation.
- Upsold over 50 products a day to customers, increasing total store sales by 15% and resulting in $3,500 extra revenue each month.
- Reorganized the retail floor layout of stock while introducing new product lines; increased customer satisfaction ratings by 10%.
- Meticulously tracked inventory levels for over 500 items stocked in-store and managed accurate stock replenishment processes as needed.
- Resolved customer complaints promptly with empathy and understanding, resulting in a 95% positive feedback rate on all surveys completed during tenure at the store.
- Improved cross-selling techniques through staff training sessions which resulted in an additional 3 hours’ worth of transactions per shift across all departments within 6 months.
3. Skills
Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for someone with knowledge of the latest fashion trends, whereas Organization XYZ may need a sales consultant who is experienced in customer service.
Therefore, you want to tailor the skills section of your resume to each job that you are applying for. This is important because many employers use applicant tracking systems these days which scan resumes for certain keywords before passing them on to a human reviewer.
You should also elaborate on your most relevant skills in other areas such as the summary or experience sections; this will help ensure that they don’t get overlooked by any automated system and will give potential employers an idea of how well-suited you are for their role.
Below is a list of common skills & terms:
- Account Management
- Coaching
- Cold Calling
- Communication
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Data Entry
- Direct Sales
- Inventory Control
- Merchandising
- Mobile Devices
- Retail Sales
- Sales Operations
- Sales Process
- Social Networking
- Solution Selling
- Store Management
- Team Leadership
- Teamwork
- Telecommunications
- Time Management
- Visual Merchandising
- Wireless
4. Education
Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, mention the relevant courses and subjects below your resume objective. However, if you have plenty of retail sales consultant experience to showcase, omitting an education section is perfectly acceptable.
If including an education section is necessary, try to mention classes or projects related to the job role. This will demonstrate that while not having direct work experience yet, you still possess knowledge about the industry through coursework or self-study.
High School Diploma
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to demonstrate your expertise and proficiency in a certain field. They are proof that you have been tested by an accredited organization and passed with flying colors, showing potential employers that you can handle the job they’re offering.
Including certifications on your resume is especially important if the job advert emphasizes specific skills or qualifications for which you hold certification. Doing so will make it easier for hiring managers to recognize how well-suited you are for the position.
Retail Sales Certification
Retail Ready Career Center
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Hermina Terry, this would be Hermina-Terry-resume.pdf or Hermina-Terry-resume.docx.
7. Cover Letter
A cover letter is an important document when applying for a new job. It is usually made up of 2 to 4 paragraphs and provides the hiring manager with more information about your experience, skills, and qualifications that you may not have included in your resume.
Writing a cover letter gives you an opportunity to explain why you’re the ideal candidate for the role. As well as allowing recruiters to get to know who you are on a more personal level. Even if it’s not required, submitting one can help increase your chances of being invited for an interview.
Below is an example cover letter:
Dear Jewel,
I am writing to apply for the retail sales consultant position at your store. With extensive experience in customer service and sales, I am confident I would be a valuable asset to your team.
In my previous role as a retail sales associate at [company name], I provided excellent customer service by greeting customers, answering their questions, and helping them find the products they needed. I also used my knowledge of the merchandise to upsell customers on complementary items. As a result of my efforts, I was consistently one of the top-selling associates at the store.
I also have experience working in fast-paced environments where it is important to stay organized and efficient. In my current job as a server at [restaurant name], I have to keep track of multiple orders while providing outstanding customer service. This has helped me develop strong time management skills that I can use in a retail setting.
I believe that my combination of customer service, sales, and organizational skills would make me an ideal candidate for this position. Please find attached a copy of my resume with more details about my qualifications and work history. Thank you for your time; I look forward to hearing from you soon!
Sincerely,
Hermina