Resort Manager Resume Guide

Resort Managers are responsible for overseeing the day-to-day operations of a resort. They manage staff, ensure customer satisfaction, and coordinate activities such as conferences or special events. Additionally they may be involved in budgeting and marketing to attract more customers to the resort.

You have the perfect combination of experience and charisma to make any resort a success. But hiring managers don’t know who you are, so it’s essential that you write an outstanding resume which highlights your abilities and accomplishments.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Resort Manager Resume Sample

Tara Hammes
Resort Manager

[email protected]
121-564-4564
linkedin.com/in/tara-hammes

Summary

Talented resort manager with 10+ years of experience in hospitality and customer service. Adept at creating a pleasant guest experience, managing staff relations, and overseeing day-to-day operations for busy resorts. Seeking to bring this expertise to ABC Resort as the next general manager and lead the team towards achieving top ratings. Accomplishments include increasing revenue by 18% over two consecutive summers due to providing exceptional services.

Experience

Resort Manager, Employer A
San Diego, Jan 2018 – Present

Effectively managed a team of 50+ resort staff to ensure successful daily operations and generated an additional $25,000 in revenue from upgraded services.
Structured comprehensive procedures for the maintenance and upkeep of all resort facilities, increasing customer satisfaction by 22%.
Revised existing policies on hotel safety & security protocols; reduced theft incidents by 18% within 6 months.
Prepared detailed reports outlining quarterly budget forecasts based on occupancy rates and total expenses incurred; reduced costs by 12% over 2 years while still meeting service standards set out in contracts with vendors/suppliers.
Improved guest experience through the implementation of new amenities such as spa treatments, complimentary Wi-Fi access points and transportation services; increased repeat customers rate to 25%.

Resort Manager, Employer B
Salem, Mar 2012 – Dec 2017

Facilitated the daily operations of a 300-room resort, overseeing all staff members and providing guidance to ensure that guests had an outstanding experience.
Advised management on key areas for improvement across service delivery, resulting in a 10% increase in customer satisfaction ratings within six months.
Streamlined processes to reduce operational costs by 15%, allowing for additional investment into guest amenities and services; generated $100K+ saved annually due to improved efficiency measures implemented.
Developed innovative strategies to promote the resort’s facilities and services while maximizing occupancy rates throughout peak seasons; achieved 95% occupancy rate during summer season with increased revenue of $350K+.
Meticulously planned events such as conferences, weddings & other special occasions according to customers’ needs, ensuring each event ran smoothly from start to finish without any issues or delays.

Skills

Hospitality Management
Hospitality Industry
Hospitality
Hotels
Hotel Management
Resorts
Food and Beverage
Front Office
Revenue Analysis

Education

Bachelor of Science in Hospitality Management
Educational Institution XYZ
Nov 2011

Certifications

Certified Hospitality Supervisor
American Hotel & Lodging Educational Institute
May 2017

1. Summary / Objective

Your resume summary should be a concise and compelling snapshot of your professional experience as a resort manager. In this section, you can highlight the key skills that make you an ideal candidate for the job – such as your ability to manage multiple departments, develop innovative strategies to increase guest satisfaction ratings, and implement cost-saving measures. You could also mention any awards or accolades you have received in recognition of your work.

Below are some resume summary examples:

Proficient resort manager with 8+ years of hospitality experience in overseeing daily operations. Adept at creating a high-quality customer service environment that consistently surpasses guest expectations and drives repeat business. Seeking to join ABC Resort as the next Manager to ensure smooth running, continuous growth, and positive financial results. Proven track record of achieving cost savings through effective budget management strategies.

Committed resort manager with 8+ years of experience leading operations and hospitality services in the tourism industry. At XYZ Resort, increased business by 17% through strategic marketing initiatives and customer service improvements. Proven ability to manage staff efficiently while providing a stimulating environment for guests. Highly experienced in developing strategies that increase revenue streams while adhering to budget constraints.

Amicable resort manager with 10+ years of experience in hospitality and tourism. At XYZ Resort, handled the daily operations of a 200-room property, increasing occupancy by 15% within three months. Skilled at developing innovative service programs to attract new customers while retaining existing ones. Proven track record for improving customer satisfaction ratings through excellent guest relations management and training initiatives.

Detail-oriented resort manager with 10+ years of experience in hospitality, including 5 at ABC Resort. Proven track record overseeing all operations and managing staff (75+) while continuously meeting customer satisfaction goals. Led the implementation of new safety protocols that increased guest comfort levels by 30%. Reduced operational costs by 15% through strategic budgeting decisions and improved occupancy rate from 45% to 92%.

Seasoned resort manager with 8+ years of experience in hospitality management. Proven ability to improve guest satisfaction ratings and increase revenues for resorts across the US. Seeking to leverage my expertise in operations, budgeting, customer service and team building as a Resort Manager at ABC Resorts. My most recent accomplishment was increasing resort occupancy by 25% within one year through effective marketing campaigns.

Hard-working resort manager with 8+ years of experience in hospitality management. Experienced in managing staff, budgeting, and operations at resorts across the country. At XYZ Resort & Spa, increased customer satisfaction by 25%, resulting in a 9% increase in revenue for the year. Established important relationships with vendors to ensure cost-effectiveness while maintaining high service standards.

Passionate resort manager with 10+ years of experience in providing exceptional customer service and overseeing operations for top-ranking resorts. Skilled at developing comprehensive strategies to maximize guest satisfaction, boost revenue, reduce costs and improve operational efficiency. At ABC Resort successfully increased online bookings by 15% through improved website design and optimization.

Professional resort manager with 7+ years of experience in the hospitality industry. Skilled at providing top-notch customer service, overseeing operations and employees, and ensuring a positive guest experience. At XYZ Resort, improved client satisfaction ratings by 24% through implementing creative solutions to issues. Looking to bring my expertise to ABC Resort as their next Manager.

2. Experience / Employment

For the experience section, you should list your employment history in reverse chronological order, with the most recent job listed first.

When writing about what you did at each role, stick to bullet points. This makes it easier for the reader to take in all of the information quickly and accurately. When providing details on what you did and achieved, be sure to include quantifiable results wherever possible.

For example, instead of saying “Managed staff,” you could say “Successfully managed a team of 25+ employees across multiple departments; reduced employee turnover by 20% within 6 months.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Spearheaded the daily operations of a resort with 500+ rooms, providing leadership to 25 staff members while ensuring customer satisfaction and service excellence.
Achieved 95% occupancy rate by developing and implementing effective marketing strategies; increased revenue by $120K in six months.
Assessed guest feedback on a regular basis to identify areas of improvement and implement necessary changes accordingly; raised average rating from 4 stars to 4.5 stars within one year.
Participated actively in budgeting processes, leading cost-cutting initiatives that saved over $25K annually without compromising quality or safety standards at the resort premises.
Substantially reduced labor costs through careful scheduling for peak season hours; optimized staffing levels with 20% reduction in overtime wages paid out each month.

Efficiently managed the operations of a 500-room resort, overseeing day-to-day activities and ensuring customer satisfaction levels exceeded 90%.
Represented the resort at various local events to promote brand awareness; increased tourist footfall by 10% in one year.
Reorganized staff schedules and resources for maximum efficiency, resulting in an 8% reduction in operating costs over 3 months.
Mentored a team of 15 subordinate employees on hospitality best practices; trained new hires on guest service procedures within 2 weeks each with 100% accuracy rate achieved.
Compiled weekly reports regarding revenue streams from food & beverage outlets, spa services and hotel bookings; identified areas of improvement that generated an additional $25,000+ per annum in profits.

Diligently managed the daily operations of a luxury resort, leading a team of 20 staff members and overseeing guest services activities for over 500 guests per day.
Utilized sound business acumen to develop innovative strategies aimed at increasing revenues by $30,000 in just 6 months; also improved customer loyalty rates by 8%.
Optimized operational processes across departments through effective planning and scheduling techniques, reducing labor costs by 15% while maintaining quality standards.
Reduced maintenance expenses significantly by implementing cost-cutting measures such as using energy-efficient appliances in all areas of the resort; saved an average of $500 each month on utilities bills.
Formulated comprehensive marketing plans to promote special offers & discounts that attracted more than 1,200 new customers within 12 months – resulting in a 25% increase in total sales revenue for the hotel chain overall.

Demonstrated proactive leadership and efficient management skills to oversee daily operations of a luxury resort with over 200 staff members, resulting in an increase of customer satisfaction ratings by 15%.
Introduced innovative strategies for the optimization of services provided at the resort, leading to an additional revenue stream of $20,000 per quarter.
Coordinated marketing efforts through various online platforms and collaborated with local businesses to promote special packages; increased bookings by 20% during peak season months.
Presented thorough financial reports on monthly basis highlighting areas for improvement or expenditure cuts; saved up to $50K annually without compromising quality service standards or guest experience.
Actively monitored inventory levels and ensured sufficient supply availability while controlling cost expenses within budget guidelines; lowered acquisition costs by 12%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for a manager with experience in running large-scale events, while Organization XYZ may require someone who is experienced in managing multiple departments.

It is essential to tailor the skills section of your resume accordingly as many companies now use applicant tracking systems (ATS) which scan resumes for certain keywords before passing them on to a human.

In addition to listing relevant skills here, you should also discuss them further throughout other sections of your resume such as the summary and work history.

Below is a list of common skills & terms:

Banquets
Budgeting
Catering
Coaching
Customer Satisfaction
Event Management
Fine Dining
Food
Food and Beverage
Front Office
Hiring
Hospitality
Hospitality Industry
Hospitality Management
Hotel Booking
Hotel Management
Hotels
MICROS
Menu Development
Opera
Operations Management
Pre Opening
Property Management
Property Management Systems
Recruiting
Resorts
Restaurant Management
Restaurants
Revenue Analysis
Rooms Division
Social Media Marketing
Team Leadership
Teamwork
Time Management
Tourism
Yield Management

4. Education

Mentioning your education on your resume depends on how far along you are in your career. If you recently graduated and have little to no work experience, include an education section below the objective statement. However, if you have been working as a resort manager for years with plenty of accomplishments to showcase, omitting the education section is perfectly acceptable.

If including an education section, be sure to mention courses and subjects related to hospitality management that may be relevant for the position you are applying for.

Bachelor of Science in Hospitality Management
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to potential employers that you have the necessary skills and knowledge for a given field. Having certifications on your resume will show hiring managers that you are serious about staying up-to-date with industry trends and practices, as well as having taken initiative in learning new skills.

Including any relevant certifications can be beneficial when applying for jobs, so make sure to include them if they apply to the position you are interested in.

Certified Hospitality Supervisor
American Hotel & Lodging Educational Institute
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Tara Hammes, this would be Tara-Hammes-resume.pdf or Tara-Hammes-resume.docx.

7. Cover Letter

Cover letters are an important part of the job application process. They provide recruiters with additional insights into your skills, experiences and qualifications that may not be included in your resume.

A cover letter typically consists of 2 to 4 paragraphs and should explain why you’re a great fit for the role you’re applying for. It’s also an opportunity to demonstrate how passionate you are about joining their team by providing specific examples from previous roles or personal projects.

Below is an example cover letter:

Dear Vena,

As an experienced hospitality professional with more than 10 years of experience in resort management, I am confident that I would make a valuable addition to your team at [resort name]. In my current role as Resort Manager at [resort name], I oversee all aspects of operations for the property, including guest relations, housekeeping, food and beverage service, and event planning. My experience has taught me how to effectively manage a large staff while maintaining high standards of customer service.

I have a proven track record of increasing profitability and efficiency through effective cost-cutting measures. In my current role, I have successfully reduced operating costs by 15% while still providing superior levels of customer service. This has allowed us to increase our profit margin by 25%. I am confident that I could bring these same results to your organization.

In addition to my operational expertise, I also possess excellent interpersonal skills that allow me to build strong relationships with guests, employees, and business partners. These relationships are essential for ensuring positive experiences for all parties involved. My ability to resolve conflict quickly and efficiently has been invaluable in managing a large resort property.

I believe that my skills and experience would be a valuable asset to your team at [resort name]. Please do not hesitate to contact me if you have any questions or would like discuss this opportunity further. Thank you for your time and consideration; I look forward hearing from you soon!

Sincerely,

Tara