Quality Assurance Administrator Resume Guide

Quality assurance administrators ensure that products and services meet company standards. They assess the quality of materials, analyze data for patterns or anomalies, develop testing protocols to evaluate performance and reliability, create reports with their findings, implement corrective measures when necessary, and monitor customer feedback.

You have the experience and knowledge to lead any company’s quality assurance team. Unfortunately, hiring managers don’t know who you are yet. To make them aware of your credentials, write a resume that highlights your accomplishments in this field.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Quality Assurance Administrator Resume

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Quality Assurance Administrator Resume Sample

Sheldon Ratke
Quality Assurance Administrator

[email protected]
304-053-0425
linkedin.com/in/sheldon-ratke

Summary

Accomplished Quality Assurance Administrator with 7+ years of experience in implementing and maintaining quality assurance systems. Skilled at conducting audits to ensure compliance with set procedures, regulations and standards. Proven ability in identifying areas for improvement that have resulted in the reduction of non-conformance issues by 30%. Seeking a position as Quality Assurance Administrator at ABC Company where I can utilize my expertise to improve efficiency and accuracy.

Experience

Quality Assurance Administrator, Employer A
Sioux Falls, Jan 2018 – Present

  • Effectively audited and monitored the quality of 500+ products to ensure compliance with industry standards; reduced defects rate by 15%.
  • Advised production staff on best practices for product inspection, testing and packaging; improved accuracy levels by 20% in 3 months.
  • Investigated customer complaints about defective items, analyzed root causes of issues & provided detailed reports to management within 48 hours.
  • Revised company’s Quality Assurance regulations/procedures based on changes in technology/techniques as well as legal requirements; saved $10K annually in resources allocated for training new hires on updated processes & procedures.
  • Reorganized existing QA documents into a comprehensive database, making them easier to access & update; increased efficiency of data retrieval tasks by 25%.

Quality Assurance Administrator, Employer B
Fremont, Mar 2012 – Dec 2017

  • Improved the accuracy of quality assurance processes by 15%, reducing product defects and customer complaints.
  • Analyzed production data to identify potential process issues, enabling the team to address problems before they caused delays or impacted customers’ satisfaction levels.
  • Coordinated with vendors and suppliers on quality control standards, ensuring that all materials used in production met company specifications; reduced reject rates by 25%.
  • Resolved QC-related incidents rapidly and efficiently while maintaining a professional demeanor; successfully addressed over 100 disputes within 2 months of taking up this role.
  • Accurately documented test results for each batch of products manufactured according to established guidelines & protocols; tracked trends in order to develop preventative solutions across multiple departments/sites.

Skills

  • Test Automation
  • Software Debugging
  • Quality Assurance Processes
  • Performance Testing
  • Issue Tracking
  • Risk Management
  • Requirements Analysis
  • Database Management
  • Continuous Integration

Education

Bachelor of Science in Quality Assurance
Educational Institution XYZ
Nov 2011

Certifications

Certified Quality Assurance Administrator
American Society for Quality (ASQ
May 2017

1. Summary / Objective

The summary/objective at the top of your resume is like a trailer – it provides the employer with an overview of who you are and why you make an excellent quality assurance administrator. In this section, highlight your best qualities; for example, mention how many years experience in QA management you have, any certifications or awards related to quality control that you possess, and what processes/procedures you implemented that improved efficiency within a team.

Below are some resume summary examples:

Dependable Quality Assurance Administrator with 8+ years of experience in managing and improving quality assurance processes. Skilled at developing, conducting, and evaluating internal audits to ensure compliance with Quality Management Systems (QMS) standards. At XYZ Company, implemented ISO 9001:2015 QMS guidelines that resulted in a 15% decrease in customer complaints. Highly effective communicator capable of working independently or collaboratively as part of a team.

Energetic Quality Assurance Administrator with 6+ years of experience developing and enforcing company standards to ensure the highest quality products. Skilled in identifying, analyzing, and resolving discrepancies across multiple departments. Successfully reduced customer complaints by 25% while improving employee morale by 15%. Seeking a challenging role at ABC Corp to continue optimizing product quality through effective policies and procedures.

Well-rounded quality assurance administrator with 7+ years of experience in creating and developing quality management systems. Skilled at leading teams to ensure customer satisfaction, product safety, and regulatory compliance. At XYZ Industries, reduced the defect rate by 25% through implementation of a new QA process for production lines. Experienced problem solver who is comfortable working under pressure in fast-paced environments.

Skilled Quality Assurance Administrator with 7+ years of experience in the food and beverage industry. Expertise in evaluating processes, creating procedures, and designing tests to ensure product compliance and safety. At Company X, created a comprehensive database that increased efficiency by 32%, while reducing waste costs by 25%. Seeking an opportunity at ABC where I can apply my knowledge to improve quality assurance procedures.

Detail-oriented Quality Assurance Administrator with 6+ years of experience in the manufacturing industry. Possesses a deep understanding of quality assurance processes and procedures, including ISO-9001 requirements. At XYZ, successfully implemented new QC systems that improved product reliability by 20%. Committed to providing high-quality services while ensuring compliance with company standards and external regulations.

Enthusiastic quality assurance administrator with 5+ years of experience managing quality control processes for a wide range of products, from consumer electronics to medical devices. Seeking to join ABC Company, where I can apply my expertise in implementing process improvement strategies and auditing procedures to ensure high-quality standards are met. Demonstrated success in improving product reliability by 23%.

Driven Quality Assurance Administrator with 5+ years of experience in regulatory compliance and risk management. Adept at developing quality systems that meet industry standards for safety, reliability and performance. Seeking to join ABC Tech as a Quality Assurance Administrator where I can help reduce the cost of rework by 30% through proactive audits and corrective action implementation.

Seasoned Quality Assurance Administrator with 8+ years of experience in quality assurance and product control. Proven track record of improving accuracy and reliability through the implementation of process initiatives. Demonstrated ability to identify areas for improvement, develop successful corrective action plans, and ensure compliance with all regulatory requirements.

2. Experience / Employment

In the experience section, you should list your employment history in reverse chronological order. This means that the most recent job is listed first.

When talking about what you did for each role, use bullet points to make it easier for the reader to digest the information quickly. Take some time to think of details and quantifiable results when writing these bullet points; this will help demonstrate how capable you are at quality assurance administration.

For example, instead of saying “Ensured product quality,” say something like “Developed a comprehensive system for testing products prior to release which resulted in an 80% reduction in customer complaints.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

  • Monitored
  • Evaluated
  • Assessed
  • Investigated
  • Analyzed
  • Documented
  • Inspected
  • Tested
  • Troubleshot
  • Resolved
  • Implemented
  • Tracked
  • Reported
  • Audited

Other general verbs you can use are:

  • Achieved
  • Advised
  • Compiled
  • Coordinated
  • Demonstrated
  • Developed
  • Expedited
  • Facilitated
  • Formulated
  • Improved
  • Introduced
  • Mentored
  • Optimized
  • Participated
  • Prepared
  • Presented
  • Reduced
  • Reorganized
  • Represented
  • Revised
  • Spearheaded
  • Streamlined
  • Structured
  • Utilized

Below are some example bullet points:

  • Prepared and enforced quality assurance policies and procedures to ensure the highest product standards, resulting in a 15% decrease in customer complaints.
  • Reliably monitored production processes for adherence to safety regulations and regulatory requirements; identified and addressed discrepancies across 6 different sites with zero downtime or health hazards reported.
  • Presented quarterly reports on the effectiveness of quality control systems to senior management, driving process improvements that increased customer satisfaction scores by 10%.
  • Structured employee training programs related to quality assurance principles, emphasizing best practices while ensuring compliance with industry guidelines at all times.
  • Implemented comprehensive audit checks throughout manufacturing operations which yielded an average cost savings of $7000 per month due to improved waste management efforts.
  • Evaluated quality assurance processes and procedures for compliance, identifying areas of improvement and reducing operational costs by 15%.
  • Tested new products against quality standards to ensure product safety before release into the market; successfully conducted over 500 inspections in one year.
  • Monitored production lines for any defects, catching errors before delivery to customers and averting costly customer returns & complaints by 40%.
  • Facilitated training sessions on industry trends & best practices for Quality Assurance personnel within the organization, improving efficiency by 25% overall.
  • Successfully audited suppliers’ manufacturing sites regarding quality control systems according to ISO 9001:2015 guidelines, ensuring adherence at all times with zero non-conformities reported in 3 years.
  • Expedited quality assurance process, decreasing product defect rate by 10% and cutting down the average release time of products by 3 days.
  • Developed and executed quality control protocols to inspect incoming shipments for defects; identified over 100 discrepancies in materials from suppliers during a 6-month period.
  • Utilized data analytics tools such as SPSS & RStudio to analyze customer feedback surveys related to product reliability, enabling management team to identify areas for improvement more quickly with 95% accuracy rate.
  • Troubleshot production issues stemming from poor quality raw materials or misalignment between design specs and actual results; reduced scrap rates by 15%.
  • Actively collaborated with cross-functional teams from engineering, operations, sales & marketing departments on new product launch initiatives while ensuring adherence to relevant QA standards at all times.
  • Audited quality assurance processes across 10 production lines, detecting and resolving issues to ensure compliance with safety standards; reduced product defect rate by 15%.
  • Introduced an automated system for tracking quality control metrics of all incoming materials, resulting in improved efficiency and accuracy of data entry by 300%.
  • Tracked customer complaints on a daily basis and formulated actionable solutions within 24 hours to reduce the number of unresolved cases by 75%.
  • Formulated monthly reports detailing root cause analysis findings from feedback surveys, identifying opportunities for improvement which resulted in product defects being reduced by 50%.
  • Meticulously tested finished products before they reached customers, inspecting them against predetermined criteria to guarantee high-quality output; increased customer satisfaction rates by 20%.
  • Demonstrated excellent organizational skills and attention to detail in auditing product quality assurance procedures, resulting in a 16% reduction of customer complaints within 3 months.
  • Reported any non-conformance issues with products or processes promptly and accurately; collaborated effectively with other departments to ensure timely resolution of problems.
  • Optimized existing methods for enhancing product uniformity, reliability and safety by introducing new production control systems that reduced inspection time by 40%.
  • Resourcefully identified potential risks associated with the manufacturing process using data analysis techniques; proposed cost-effective solutions that improved overall operational efficiency by 25%.
  • Spearheaded multiple initiatives aimed at educating staff on current QA standards & protocols; achieved 100% compliance across all teams after 2 weeks of training sessions delivered personally.
  • Efficiently managed the quality assurance process for over 500 products, leading to a 40% reduction in customer complaints.
  • Participated actively in cross-functional meetings with production and sales teams to review product specifications, detect potential issues and resolve discrepancies.
  • Streamlined data collection processes by introducing new software tools; successfully reduced audit time from 8 hours per release cycle to 2 hours on average.
  • Represented the company at international conferences related to Quality Assurance & Product Safety as an expert speaker; spoke on topics such as “Best Practices for Product Testing” and “Measuring Customer Satisfaction”.
  • Achieved a 95% accuracy rate when verifying supplier certifications against standards set by regulatory agencies such as FDA/USDA/EPA etc..
  • Inspected and tested product samples to verify compliance with quality standards, resulting in the elimination of 48% of defects.
  • Mentored and trained 11 QA associates on proper testing protocols, methods and techniques; improved team productivity by 25%.
  • Assessed current processes for improvement opportunities and implemented new procedures that reduced rework time by 30%.
  • Documented all test results accurately using an automated system; enabled easy retrieval of records when necessary from a centrally located database within 3 minutes or less.
  • Diligently monitored manufacturing operations to detect any irregularities which adversely affected product quality; successfully identified 5 critical issues before they became major problems saving over $8,000 in costly repairs/replacements.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for someone with experience in testing software, while organization XYZ may need a quality assurance administrator to manage the entire process.

It is important to tailor your skills section of your resume accordingly so that it will pass through any applicant tracking systems used by companies these days. These computer programs scan resumes for certain keywords and characteristics before passing them on to a human recruiter or hiring manager.

In addition, you should also elaborate on the most relevant skillset in other areas such as the summary or work history sections.

Below is a list of common skills & terms:

  • Continuous Integration
  • Database Management
  • Issue Tracking
  • Performance Testing
  • Quality Assurance Processes
  • Requirements Analysis
  • Risk Management
  • Software Debugging
  • Technical Documentation
  • Test Automation

4. Education

Mentioning an education section on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, include the education section below your resume objective. On the other hand, if you have been working as a quality assurance administrator for several years with plenty of different responsibilities to showcase, omitting the education section is perfectly fine.

If an education section is included, try to mention courses and subjects related to the quality assurance job that demonstrate relevant knowledge or skills needed for success.

Bachelor of Science in Quality Assurance
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a particular field. They show potential employers that you have been tested and certified by an authoritative body, making you more qualified than other applicants.

If the job listing mentions any certifications or qualifications as requirements for the position, make sure to include them on your resume so hiring managers can easily see that you meet their criteria.

Certified Quality Assurance Administrator
American Society for Quality (ASQ
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Sheldon Ratke, this would be Sheldon-Ratke-resume.pdf or Sheldon-Ratke-resume.docx.

7. Cover Letter

Writing a cover letter is an important step in the job application process. It is a document that accompanies your resume and provides more information about who you are as a professional, what makes you unique, and why the employer should consider hiring you.

Cover letters typically contain 2 to 4 paragraphs which focus on key skills or experiences related to the role. They provide recruiters with additional insights into your background which can help them decide if they want to bring you in for an interview or not.

Below is an example cover letter:

Dear Jasen,

I am writing to apply for the Quality Assurance Administrator position at [company name]. With more than 10 years of experience in quality assurance and a proven track record of streamlining processes to improve efficiency, I am confident I can make a positive impact on your team.

In my previous role as Quality Assurance Manager at [company name], I was responsible for leading a team of 15 quality assurance professionals. I successfully implemented new methods for testing software applications and developed efficient process improvements that reduced turnaround time by 20%. My ability to think outside the box and find creative solutions to challenging problems would be an asset to your organization.

I also have experience auditing compliance with ISO 9000 standards and conducting root cause analysis to identify areas needing improvement. In addition, I have created training programs aimed at increasing employee understanding of quality procedures. My strong communication skills enable me to effectively train employees at all levels and across diverse departments.

The combination of my leadership experience, problem-solving abilities, and commitment to quality makes me the ideal candidate for this position. I look forward to discussing how I can contribute to your team’s success in greater detail during an interview. Thank you for your time and consideration.

Sincerely,

Sheldon

Quality Assurance Administrator Resume Templates

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