Professional Services Manager Resume Guide

Professional Services Managers oversee the delivery of services to clients, ensuring that they meet quality standards. They manage staff and resources, develop strategies for improving customer service, set performance goals and objectives, monitor progress towards those goals, provide feedback to team members on their work performance, and create reports for upper management.

You have the perfect blend of interpersonal skills and business acumen to be a successful professional services manager – but potential employers won’t know that unless you create an eye-catching resume. To make sure your qualifications stand out, write one that highlights all your strengths.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Professional Services Manager Resume Sample

Finn Gleason
Professional Services Manager

[email protected]
094-490-5175
linkedin.com/in/finn-gleason

Summary

Determined Professional Services Manager with 8+ years of experience driving customer success for enterprise-level clients. Expert in leading and managing cross-functional teams to deliver high-quality services on time and within budget. Proven track record of increasing client satisfaction by 20% through the development of new processes, policies, and practices. Seeking an opportunity to leverage my skillset at ABC Company to continue delivering exceptional service experiences for their customers.

Experience

Professional Services Manager, Employer A
Indianapolis, Jan 2018 – Present

Presented professional services and solutions to over 200 clients, managing project timelines and ensuring that all milestones were met within budget.
Reorganized the professional services department by streamlining processes, leading to a 40% reduction in operational costs in just 6 months.
Represented the company at conferences and trade shows, effectively communicating the brand’s message along with potential sales opportunities; generated $500K of additional revenue through new leads acquired during these events.
Compiled detailed reports on professional service utilization trends based on customer feedback surveys as well as usage analytics collected from various web platforms; identified areas for improvement which helped increase satisfaction ratings by 15%.
Reliably maintained high levels of customer service quality when handling inquiries or resolving issues via phone calls & emails; reduced response times by up to 50 minutes per request on average.

Professional Services Manager, Employer B
Arlington, Mar 2012 – Dec 2017

Formulated and implemented cost-cutting strategies which reduced operational costs by 15% within the first year.
Accurately monitored workflow to ensure all projects were completed on time and met quality standards; enabled smooth delivery of services with 95% customer satisfaction rate.
Utilized data analysis techniques to identify opportunities for process improvements, resulting in a 10% increase in efficiency across departments over 6 months period.
Spearheaded initiatives to build strong relationships with clients through effective communication; increased client base from 50 customers per month to 100+ customers monthly within 2 years of joining the team.
Optimized existing procedures by leveraging technology such as CRM software, leading to an improved turnaround time for service requests up to 25%.

Skills

Business Analysis
Integration
Team Leadership
Requirements Analysis
Process Improvement
Software Project Management
Business Process Improvement
Program Management
SQL

Education

Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Professional Services Manager (CPSM)
Institute for
May 2017

1. Summary / Objective

Your resume summary/objective is the first thing a potential employer will read, so make sure it stands out and captures their attention. In this section you can highlight your experience in managing professional services teams, such as customer service representatives or technical support staff. You could also mention any relevant certifications you have obtained or awards won for outstanding performance in the past. Finally, don’t forget to include how your leadership style has helped improve team morale and productivity at previous organizations.

Below are some resume summary examples:

Skilled professional services manager with 8+ years of experience leading cross-functional teams in the development, implementation, and management of comprehensive customer service strategies. At XYZ, managed a team of 15 personnel responsible for delivering high quality service to customers across multiple channels. Proven track record in streamlining operations while increasing customer satisfaction ratings by 25%. Experienced in overseeing projects from concept through completion.

Accomplished Professional Services Manager with 8+ years of experience in delivering end-to-end customer engagements. Proven ability to manage projects on time and within budget while achieving high customer satisfaction levels. Skilled at building strong relationships with clients, partners, and vendors to ensure successful project delivery. Experienced in leading cross-functional teams through every stage of the service lifecycle from pre-sales to post go live support activities.

Energetic professional services manager with 10+ years of experience in project delivery, customer relations and team management. Adept at developing successful strategies to increase client satisfaction while keeping costs low. At XYZ, managed a 15-member professional service team that delivered projects on time and under budget for 20 Fortune 500 companies. Received the “Outstanding Achievement Award” for managing a $5M software implementation project ahead of schedule by 50%.

Driven professional services manager with 7+ years of experience leading teams in delivering high-quality customer service. Proven track record of building and maintaining successful relationships between clients, vendors, and internal departments to ensure smooth project execution. At XYZ Corporation, led a team that achieved an outstanding 95% customer satisfaction rating while completing 6 major projects on time and under budget.

Enthusiastic professional services manager with 8+ years of experience leading customer-facing initiatives and driving successful project delivery. Dedicated to leveraging expertise in process improvement, problem solving, and industry best practices to exceed client expectations at ABC Company. Achieved 97% satisfaction ratings for customer service on two major projects while overseeing a team of 20+ professionals.

Professional services manager with 8+ years of experience in customer relationship management and project delivery. Skilled at leading cross-functional teams to ensure successful implementation of projects on time and within budget. Proven track record of managing multiple concurrent projects, meeting business objectives, and maintaining excellent customer relationships through effective communication.

Seasoned professional services manager with 8+ years of experience managing teams in the delivery of customer-focused solutions. Proven track record in successfully improving operational efficiency and driving revenue growth through strategic planning and process optimization. Seeking to leverage expertise at ABC Solutions to deliver exceptional service for a portfolio of global clients.

Well-rounded Professional Services Manager with 8+ years of experience in customer service, project management and team building. Proven track record of developing strong relationships and achieving successful outcomes for clients. Seeking to join ABC as the next Professional Services Manager to ensure operational excellence and drive success across multiple projects at once.

2. Experience / Employment

The work history/experience section is where you provide details on your past employment. This should be written in reverse chronological order, meaning the most recent job is listed first.

Stick to bullet points when writing this section; doing so allows for a more succinct overview of what you have done and achieved. When writing each point, it’s important to include detail about the tasks performed as well as any quantifiable results obtained from them.

For example, instead of saying “Managed customer service team,” you could say, “Led a 20-person customer service team that exceeded monthly goals by 10%, resulting in an increase of client satisfaction ratings by 8%.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Demonstrated strong leadership skills in managing a team of 10+ professional service advisors, ensuring that customer satisfaction rates remained consistently high at 95%.
Structured and implemented effective client onboarding process which reduced new account setup time by 35 percent.
Facilitated weekly meetings with the services team to provide feedback on performance, identify training opportunities and address any operational issues; successfully addressed over 200 customer inquiries per day.
Coordinated resources across departments to ensure completion of projects within deadlines; saved $20,000 in annual expenses due to improved efficiency processes for project management teams.
Competently managed all tasks related to inventory control & replenishment, maintaining an accurate database and tracking system of products available for sale at all times.

Streamlined professional services delivery process and increased team productivity by 25% through the implementation of modern technology solutions.
Introduced new project management techniques which achieved a reduction in costs of up to $10,000 per month while maintaining quality standards.
Improved customer satisfaction ratings by 15%, leading to an increase in client retention rate by 8%.
Revised existing service contracts, improving terms that benefitted both customers and the company; completed over 30 contract revisions within 3 months of taking on role as Professional Services Manager.
Successfully managed teams across multiple sites with up to 50 professionals at any given time, ensuring all deadlines were met or exceeded consistently throughout tenure in position.

Developed effective strategies to improve customer satisfaction, resulting in a 20% increase in service revenue within the first year.
Thoroughly managed client relationships and expectations while providing exceptional customer service; achieved an average rating of 4.8 out of 5 based on feedback from over 2,000 customers annually.
Participated actively in the planning and execution of promotional events for professional services and generated $30,000 more than budgeted each quarter through these campaigns.
Achieved cost savings of up to 15% by streamlining operational processes and revising existing procedures that were no longer efficient or effective; reduced turnaround time for projects by 50%.
Expedited resolution times when dealing with escalated customer issues by implementing conflict management techniques such as active listening skills and timely communication protocols; reduced complaints about poor service quality significantly (from 10 per month to 3).

Advised senior management on the development of comprehensive professional service plans and strategies, resulting in a 15% reduction in costs over two years.
Efficiently managed 24 team members across multiple departments to ensure that all customer requests were met within required deadlines; improved client satisfaction ratings by 10%.
Reduced resource expenditures by 20%, through streamlining processes and identifying areas for improvement, while ensuring that performance objectives continued to be met or exceeded.
Mentored new staff members on effective project management techniques and procedures; contributed towards increasing employee retention rate from 70% to 85%.
Prepared detailed monthly reports outlining financials, timelines, milestones achieved & any issues encountered during projects; ensured transparency with stakeholders at all times throughout the process.

3. Skills

Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one may be looking for a candidate who has experience with budgeting and financial analysis while the other is searching for someone adept at managing customer relationships.

It’s essential to tailor your skills section of the resume to each job you are applying for in order to maximize your chances of being selected by an applicant tracking system or human resources personnel. Be sure to include keywords from the job posting that relate directly back to what they are seeking in a professional services manager.

In addition, highlight any relevant soft skills such as communication abilities, leadership qualities, problem-solving capabilities and project management expertise throughout other sections of your resume too (e.g., summary statement).

Below is a list of common skills & terms:

Account Management
Accounting
Active Directory
Agile Methodologies
Analysis
Business Analysis
Business Development
Business Intelligence
Business Process
Business Process Improvement
Business Strategy
CRM
Change Management
Cloud Computing
Consulting
Cross Functional Team Leadership
Customer Satisfaction
Data Analysis
Data Center
Databases
Disaster Recovery
ERP
Enterprise Architecture
Enterprise Software
HTML
Healthcare
IT Management
IT Service Management
IT Strategy
ITIL
Integration
Microsoft SQL Server
Networking
Operations Management
Pre Sales
Process Improvement
Product Management
Professional Services
Program Management
Project Delivery
Project Planning
Requirements Analysis
Requirements Gathering
SDLC
SQL
SaaS
Salesforce.com
Security
SharePoint
Software Development
Software Documentation
Software Implementation
Software Project Management
Solution Architecture
Solution Selling
Stakeholder Management
Strategy
Team Leadership
Team Management
Teamwork
Technical Support
Telecommunications
Testing
Time Management
Troubleshooting
VMware
Vendor Management
Virtualization
Visio
Windows
Windows Server

4. Education

Mentioning an education section on your resume is important if you recently graduated and have little to no work experience. Otherwise, it depends on the type of job you are applying for and how much relevant work experience you can showcase.

If an education section is included, make sure to mention courses or subjects related to professional services management that will demonstrate your knowledge in this field.

Bachelor’s Degree in Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to potential employers that you have the necessary knowledge and skills for a particular job. They can also be used to show that you are actively keeping your industry knowledge up-to-date by taking professional development courses or attending seminars in order to stay current with trends.

Including certifications on your resume will give hiring managers an idea of how knowledgeable and experienced you are, which could help set you apart from other applicants.

Certified Professional Services Manager (CPSM)
Institute for
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Finn Gleason, this would be Finn-Gleason-resume.pdf or Finn-Gleason-resume.docx.

7. Cover Letter

Providing a cover letter with your job application is a great way to make yourself stand out from the crowd. It gives you an opportunity to showcase your personality, explain why you’re the perfect fit for the role and provide more details that are not included in your resume.

Cover letters typically consist of 2-4 paragraphs, but it’s important to keep them concise and focused on relevant skills and qualifications you possess that could add value to their team. When done correctly, cover letters can be very effective at helping recruiters get a better understanding of who you are as an individual and what makes you unique from other applicants.

Below is an example cover letter:

Dear Ronaldo,

I am writing to apply for the position of Professional Services Manager at XYZ Corporation. With more than 10 years of experience managing teams of consultants and delivering professional services to clients, I am confident I can make a positive contribution to your organization.

In my current role as Professional Services Manager at ABC Consulting, I manage a team of 15 consultants who provide support to clients in the areas of HR, IT, and finance. I have successfully delivered projects on time and within budget while ensuring high levels of customer satisfaction. My team has consistently achieved its quarterly targets for revenue and profitability under my leadership.

I have also developed strong relationships with clients and built a reputation for being responsive to their needs. In one instance, a client was facing an issue with their payroll system that was causing delays in payments to employees. I quickly assembled a team of consultants who worked around the clock until the problem was resolved. The client was very pleased with our response and has since become one of our best customers.

I believe my skills and experience would be valuable in helping XYZ Corporation grow its professional services business. I look forward to discussing this opportunity further with you at your earliest convenience.

Sincerely,

Finn