Pharmacy Technician Resume Guide
Pharmacy Technicians assist pharmacists in preparing and distributing medications. They receive prescriptions, verify instructions from physicians and insurance companies, fill containers with the correct quantity of medication, label bottles, type labels for patient files, accept payments from customers or their insurance providers and answer customer questions about products.
You have a knack for accurately preparing prescriptions and helping customers, but to get noticed by pharmacists, you must write a resume that highlights your qualifications. Put yourself on the map with an attention-grabbing resume!
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Pharmacy Technician Resume Sample
Opal Pagac
Pharmacy Technician
[email protected]
580-391-3545
linkedin.com/in/opal-pagac
Summary
Accomplished pharmacy technician with 5+ years of experience in the healthcare industry. Demonstrated expertise in working accurately and efficiently to fill prescriptions, process payments, manage inventory, and provide customer service. At XYZ Hospital Pharmacy successfully filled over 500 prescriptions daily while maintaining a 98% accuracy rate on orders. Recognized by members of the team for providing excellent patient care services.
Experience
Pharmacy Technician, Employer A
Grand Prairie, Jan 2018 – Present
- Processed over 150 prescription orders per day, verifying accuracy and ensuring timely delivery of medications to customers.
- Delivered pharmaceuticals to various healthcare facilities in the area; improved turnaround time by 30% through efficient route planning and scheduling optimization.
- Thoroughly checked patients’ records for any potential drug interactions or contraindications before entering data into pharmacy management systems with 95% accuracy rate.
- Packaged medications carefully following standard operating procedures; reduced medication damages from 15% to only 5%.
- Optimized inventory control system by replenishing stock on a regular basis; lowered out-of-stock incidents from 25 %to 10%.
Pharmacy Technician, Employer B
Memphis, Mar 2012 – Dec 2017
- Presented medication information to 200+ customers a day and answered questions related to drug interactions, contraindications, side effects and dosage; successfully resolved over 50 customer inquiries per week.
- Compiled medication orders for physicians, collected patient data such as allergies & health conditions and verified prescription accuracy prior to filling orders; reduced errors by 25%.
- Prepared labels for medications including generic name, strength/dosage form of the product and expiration date; packaged dispensed products in accordance with local regulations ensuring safe delivery of drugs.
- Counted pills accurately using pharmacological scales while stocking shelves with replenished items from vendors or manufacturer’s shipments; ensured that all expired medications were removed on time without fail.
- Efficiently managed incoming calls from patients regarding refills or new prescriptions while maintaining records electronically according to ethical guidelines set forth by the pharmacy board at all times.
Skills
- Healthcare
- Pharmacy
- Time Management
- Teamwork
- Data Entry
- Pharmaceutical Industry
- Hospitals
- Pharmacy Technicians
- Medical Terminology
Education
Associate Degree in Pharmacy Technology
Educational Institution XYZ
Nov 2011
Certifications
Certified Pharmacy Technician (CPhT)
Pharmacy
May 2017
1. Summary / Objective
Your resume summary/objective should be a snapshot of your best qualities and skills as a pharmacy technician. This is where you can mention the certifications you have obtained, how many years of experience in the field you possess, and any specializations or areas of expertise that make you stand out from other candidates. Additionally, it’s also an opportunity to highlight any customer service awards or recognition for excellence in patient care that may set you apart from others applying for this role.
Below are some resume summary examples:
Talented and detail-oriented pharmacy technician with 5+ years of experience in a high-volume retail environment. At XYZ, managed the front counter and pharmacy operations for over 30 personnel. Utilized excellent customer service skills to ensure patient satisfaction while helping customers fill prescriptions accurately and efficiently. Received “Employee of the Month” award due to strong performance record and dedication to excellence.
Passionate pharmacy technician with over 4 years of experience in the healthcare field. At ABC Pharmacy, provided excellent customer service and managed inventory control for a variety of medications. Utilized strong organizational skills to maintain accurate records and manage refill requests from customers efficiently. Highly knowledgeable about HIPAA regulations and safety protocols for handling controlled substances.
Well-rounded pharmacy technician with 5+ years of experience handling various pharmacy-related duties. At XYZ Medical Center, filled prescriptions and assisted in the daily operations of the retail pharmacy while providing excellent customer service to patients. Skilled at data entry, stock management, inventory control and problem resolution. Seeking to leverage these skills at ABC Pharmacy as a certified technician.
Professional and highly motivated pharmacy technician with 7+ years of experience in a fast-paced retail environment. Seeking to join ABC Pharmacy and apply my knowledge of medication safety, customer service, and inventory control to ensure efficient daily operations. My greatest achievement was reducing prescription turnaround time from 24 hours to 1 hour without compromising accuracy or patient care.
Hard-working and reliable pharmacy technician with 3+ years of experience in a retail setting. At XYZ Pharmacy, managed the inventory and ordering process for over 500 medications per month. Successfully trained 7 new technicians on pharmacy operations, resulting in improved customer service ratings by 20%. Experienced multitasker with knowledge of both prescription drugs and medical terminology.
Seasoned pharmacy technician with 8 years of experience in providing accurate medication dispensing and order processing services. Proven track record of building trust with customers, assisting pharmacists with daily operations, and maintaining the highest standards for safety. Looking to bring my expertise to ABC Pharmacy as a pharmacy technician and help improve patient care outcomes.
Reliable pharmacy technician with 4+ years of experience in a busy retail pharmacy setting. Skilled at providing excellent customer service, accurately filling prescriptions, and maintaining inventory records. Looking to leverage my expertise and knowledge as the next Pharmacy Technician for ABC Pharmacy to ensure quality patient care is provided efficiently and effectively.
Driven pharmacy technician with 3+ years of experience in a retail pharmacy setting. Possess strong technical skills, as well as excellent patient relations and customer service abilities. Seeking to leverage proven ability to accurately fill prescriptions for ABC Pharmacy’s customers and help improve workflow efficiency through the implementation of innovative solutions.
2. Experience / Employment
In the experience/employment/work history section, you should list your previous roles in reverse chronological order, with the most recent job first.
When writing about what you did for each role, use bullet points and provide detail. This allows the reader to quickly understand what it is that you have done and achieved. For example, instead of saying “Filled prescriptions,” say something like “Accurately filled 200+ customer prescriptions per day while adhering to strict safety protocols.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Dispensed
- Compounded
- Processed
- Reconciled
- Monitored
- Prepared
- Stocked
- Labeled
- Filled
- Counted
- Inspected
- Ordered
- Packaged
- Delivered
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Coordinated
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Dispensed over 350 prescriptions per day with accuracy, ensuring that all safety protocols were followed in accordance with state and federal regulations.
- Represented the pharmacy by providing excellent customer service to over 500 patients daily; successfully handled more than 1,000 inquiries regarding medication dosage, interactions and refills each week.
- Assessed patient needs for non-prescription products such as vitamins and supplements; achieved a 10% increase in sales of these items compared to last year’s figures due to superior consultation skills.
- Successfully managed inventory levels for medications & medical supplies; minimized stock outs by upkeeping accurate records on drug orders received from wholesalers & suppliers every month.
- Expedited prescription processing times via efficient use of computer software systems while accurately verifying insurance coverage information prior to dispensing drugs where needed.
- Structured and organized the pharmacy, stocking shelves with over-the-counter and prescription medications; achieved an inventory accuracy rate of 98% and saved $10,000 in product losses.
- Stocked pharmaceuticals on a daily basis according to shelf life expiration dates; managed the movement of 300+ items per week from storage areas to public retail space for customer purchase.
- Effectively communicated with customers regarding their prescriptions, providing information on drug interactions and side effects while ensuring patient privacy was maintained at all times.
- Reconciled medication discrepancies between physical stock count versus actual computerized records twice a day; reduced errors by 25%.
- Filled 200+ prescriptions accurately each shift using proper scanning techniques and labeling standards; ensured that correct medications were dispensed quickly without any mistakes or delays.
- Mentored and trained 4 new pharmacy technicians in the preparation and delivery of medication, resulting in a 15% reduction in processing time.
- Ordered and maintained pharmaceutical stock levels on a daily basis; managed inventory efficiently to ensure customers’ prescriptions were always filled promptly.
- Coordinated with pharmacists to fill over 200 prescriptions per day while providing comprehensive customer service and addressing any queries or concerns they may have had about their medications.
- Facilitated prompt payment transactions using automated systems such as point-of-sales (POS) machines; increased revenue by $5000 within 6 months through upselling products related to prescription needs where applicable.
- Resourcefully developed innovative methods for tracking patient records accurately and securely, resulting in an improved accuracy rate of 95%.
- Advised over 150 patients daily on their medication dosages and usage, providing them with reliable medical advice to help support overall patient health.
- Utilized pharmacy software systems such as Rx30, Healthpro Plus & Pyxis to accurately fill prescriptions for over 500 customers per week; reduced prescription errors by 32%.
- Reliably provided information regarding generic alternatives when requested by customers while also ensuring proper insurance coverage was applied at all times.
- Improved the organization of stock shelves and backroom areas in three pharmacies; increased inventory accuracy rates from 58% to 90%.
- Labeled medicine containers appropriately according to prescribed dosage amounts while also double-checking expiry dates before dispensing medications; lowered customer complaints due to incorrect drugs/dosages by 25%.
- Inspected medication orders and checked for accuracy, ensuring that all prescriptions were filled correctly within an average of 15 minutes; reduced medication errors by 20%.
- Reduced the turnaround time for filling new prescription orders from 30 to 25 minutes with increased attention to detail and careful monitoring of inventory levels.
- Independently provided patient education on prescribed medications while answering questions related to dosage instructions and potential side effects in a courteous manner.
- Revised pharmacy records regularly according to state regulations, keeping track of over 2,000 customer profiles accurately for simple retrieval when needed.
- Participated in monthly meetings with doctors and other healthcare professionals regarding drug updates, health management strategies and best practices in pharmacy operations.
- Spearheaded the implementation of a new inventory management system that improved stock accuracy by 35% and reduced monthly out-of-stock incidents by over 20%.
- Developed an automated prescription refill program which resulted in a 25% reduction in queue times for customers.
- Monitored the receipt, storage and distribution of pharmaceutical products; ensured compliance with safety protocols and minimized medication errors to 0%.
- Introduced new patient education initiatives that increased customer satisfaction ratings from 85% to 92%.
- Competently answered product inquiries from patients, counseled them on medicine dosage levels & potential side effects, and effectively handled all pharmacy related complaints within 24 hours or less.
- Achieved a 97% accuracy rate in filling prescriptions and verifying medications; regularly consulted with pharmacists regarding dosages and drug interactions.
- Meticulously organized the pharmacy shelves, stocking medication for over 1,500 patients every week; reduced prescription wait times by 20 minutes on average.
- Compounded specialized mixtures of drugs to meet patient-specific needs such as creams, injections, ointments and inhalants using a variety of techniques within regulatory guidelines.
- Reorganized the entire inventory system for more efficient tracking of product expiration dates; lowered expired item counts from 25% to 10%.
- Demonstrated excellent communication skills when interacting with customers by answering questions related to medications & providing appropriate advice where necessary.
3. Skills
Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one may be looking for someone with a background in retail pharmacy and another for someone who has experience working in a hospital setting.
It is important to tailor the skills section of your resume to each job that you are applying for, as many employers use applicant tracking systems these days which scan resumes for certain keywords before passing them on to human recruiters.
You can list relevant technical abilities such as medication preparation or data entry here; however, it’s also beneficial to discuss other qualities such as customer service and problem-solving elsewhere on your resume.
Below is a list of common skills & terms:
- CPR Certified
- Cashiering
- Clinical Research
- Communication
- Community Pharmacy
- Compounding
- Customer Satisfaction
- Data Entry
- HIPAA
- Healthcare
- Hospitals
- Medical Terminology
- Medication Therapy Management
- Patient Safety
- Pharmaceutical Industry
- Pharmacists
- Pharmacy
- Pharmacy Automation
- Pharmacy Technicians
- Team Leadership
- Teamwork
- Time Management
4. Education
Mentioning your education on a pharmacy technician resume depends on your work experience. If you just graduated and have no prior experience, include an education section below the resume objective. However, if you have been working as a pharmacy technician for years with plenty of responsibilities to showcase, omitting the education section is perfectly fine.
If including an education section in your resume, make sure to mention courses related to the job you are applying for such as medical terminology or pharmacology.
Associate Degree in Pharmacy Technology
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to demonstrate your expertise in a particular field. Employers are always looking for candidates who have taken the initiative to stay up-to-date with industry trends and standards, so having certifications on your resume can be beneficial.
Include any relevant certifications that you possess and make sure they match the job requirements listed in the job description. This will show employers that you are qualified for the position and help set you apart from other applicants.
Certified Pharmacy Technician (CPhT)
Pharmacy
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Opal Pagac, this would be Opal-Pagac-resume.pdf or Opal-Pagac-resume.docx.
7. Cover Letter
Including a cover letter in your job application is a great way to make yourself stand out from the competition. This document typically consists of 2 to 4 paragraphs and gives you an opportunity to explain why you are the ideal candidate for the role.
Cover letters aren’t always necessary, but they can be beneficial in certain cases. They allow recruiters to get a better understanding of who you are as a professional and what value you could bring if hired for the position.
Below is an example cover letter:
Dear Elise,
I am writing to apply for the pharmacy technician position at [pharmacy name]. I have four years of experience working as a pharmacy technician, and I am certified by the National Healthcare Association. In my previous role, I was responsible for processing prescriptions, preparing medications, and providing customer service. I am confident that I can be an asset to your team and contribute to the success of your pharmacy.
As a pharmacy technician at [previous employer], I processed an average of 250 prescriptions per day while providing excellent customer service. My attention to detail and commitment to accuracy ensured that all prescriptions were filled correctly. In addition, I provided guidance to patients on their medication regimens and answered any questions they had about their medications. My ability to effectively communicate with patients contributed to the high level of satisfaction among our customers.
I am also familiar with insurance billing procedures and have experience submitting claims electronically. In my previous role, I was responsible for verifying patient insurance coverage and ensuring that claims were submitted correctly. My knowledge of insurance billing procedures will contribute to the efficiency of your operations and help you avoid costly errors.
I would welcome the opportunity learn more about your organization and discuss how I can be an asset to your team in person or over the phone at a time that is convenient for you.
Sincerely,
Opal