Network Technician Resume Guide

Network technicians are responsible for designing, implementing, and maintaining computer networks. They troubleshoot network issues, install hardware like routers and switches, configure security settings to protect data from unauthorized access, and monitor system performance. Additionally they may provide technical support to users who experience problems with their computers or internet connections.

Your experience in networking and troubleshooting is unrivaled, but employers aren’t familiar with your name yet. To make them take notice of your skillset, you must create a resume that stands out from the rest.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Network Technician Resume Sample

Wendell Donnelly
Network Technician

[email protected]
698-665-2307
linkedin.com/in/wendell-donnelly

Summary

Proficient network technician with 5+ years of experience in setting up, monitoring, and troubleshooting local area networks (LANs) and wide area networks (WANs). Skilled at configuring network devices such as routers and switches. At XYZ, successfully managed the installation of a complex 200-node LAN for a major client. Collaborated with various teams to ensure optimum performance of the system by conducting regular maintenance tests and upgrades.

Experience

Network Technician, Employer A
Charleston, Jan 2018 – Present

Resourcefully troubleshot and resolved over 150 network issues per month, reducing downtime by 40% and increasing system stability.
Reduced technical support costs by 15% through proactive maintenance of the company’s LAN/WAN systems, servers & routers.
Secured a highly-available network environment with firewalls, antivirus software, encryption protocols and other appropriate security measures to protect confidential data from unauthorized access or theft.
Formulated new policies for users that improved their overall experience on the corporate intranet; updated existing procedures to ensure compliance with current industry standards for safety & privacy regulations.
Installed & configured dozens of wireless networks across multiple locations in accordance with IT best practices; completed projects within budget without sacrificing quality or performance expectations.

Network Technician, Employer B
Indianapolis, Mar 2012 – Dec 2017

Managed and maintained the network of over 50 computers and servers, ensuring smooth functioning of IT operations.
Advised clients on technical issues pertaining to computer networks for more than 10 hours per day; increased customer satisfaction by 15%.
Compiled comprehensive reports detailing system upgrades, software installations and hardware repairs; identified potential risks & areas for improvement in current networking systems.
Meticulously monitored all incoming data transmissions to detect any malicious activity or unauthorized access attempts; reduced security breaches by 25%.
Improved the overall efficiency and speed of corporate network performance by 35%, enabling employees to complete their tasks faster with fewer interruptions.

Skills

Troubleshooting
Networking
Active Directory
Telecommunications
Windows Server
Computer Hardware
Network Administration
Technical Support
Windows

Education

Associate Degree in Network Technology
Educational Institution XYZ
Nov 2011

Certifications

Cisco Certified Network Associate (CCNA)
Cisco Systems
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

Your resume summary or objective should be a brief statement that captures the essence of your network technician experience and skills. This is where you can highlight what makes you stand out from other applicants; for example, mention any certifications or awards you have earned, how many years of networking experience you have, and any specific areas of expertise such as wireless networks or VoIP systems.

Below are some resume summary examples:

Professional network technician with over 5 years of experience in designing, implementing and troubleshooting complex networks. Demonstrated expertise in Windows Server, Active Directory, Group Policy Management and LAN/WAN technologies. At XYZ Corporation successfully managed the implementation of a new network infrastructure for 200+ users across multiple locations. Received awards for outstanding performance from both clients and employers.

Reliable network technician with 5+ years of experience in the networking and IT field. Skilled at troubleshooting, maintaining, and upgrading network hardware components such as routers, switches, servers, firewalls etc. At XYZ successfully configured a complex WAN architecture for 8 locations while reducing data transmission costs by 25%. Proven record of providing excellent customer service to ensure maximum uptime and satisfaction.

Well-rounded network technician with 5+ years of experience working in a fast-paced environment. Skilled at troubleshooting, configuring, and maintaining networks across multiple locations for large enterprises. Certified Cisco CCNA Routing & Switching specialist with proven success in improving network performance by 30%. Seeking to join ABC Company to deliver reliable IT solutions and support the organization’s growth goals.

Dependable network technician with 5+ years of experience in IT infrastructure and network maintenance. Skilled at troubleshooting, configuring networks, diagnosing hardware/software issues, and providing exceptional customer service. Proven record of successful implementation of secure LAN/WAN systems for small to medium-sized businesses. At XYZ Inc., designed a secure internal network that improved efficiency by 30%.

Driven network technician with five years of experience in designing, deploying, and maintaining complex networks for corporate clients. Demonstrated ability to troubleshoot network connectivity issues quickly and efficiently. At XYZ Company, successfully implemented a cloud-based system that increased employee productivity by 20%. Knowledgeable in various networking protocols such as TCP/IP and DHCP.

Seasoned network technician with 8+ years of experience in the field. Skilled at troubleshooting, installation and maintenance for a variety of network systems. Proven track record for providing excellent customer service as well as solving complex network issues quickly and efficiently. Looking to join ABC Tech’s team to continue contributing expertise towards their networking needs.

Diligent network technician with 5+ years of experience troubleshooting, configuring and maintaining computer networks. Achieved a 98% uptime rate for the network infrastructure at XYZ Company through advanced technical support and proactive maintenance. Seeking to bring my expertise in system monitoring, patching and security protocols to ABC Inc. as a Network Technician.

Amicable and detail-oriented network technician with 5+ years of experience in providing full support for a wide range of IT systems and networking services. Proven track record of successfully installing, configuring, and troubleshooting wired/wireless networks while ensuring maximum uptime. Seeking to bring technical competency to ABC Technology as part of its team.

2. Experience / Employment

The work history/experience section is where you talk about your past roles. It should be written in reverse chronological order, meaning the most recent job is listed first.

When it comes to writing out what you did in each role, stick to bullet points as much as possible; this makes it easier for the reader to take in all of the information quickly. When writing these bullets, think about providing detail and results achieved rather than just a list of tasks performed.

For example, instead of saying “Installed network hardware,” you could say “Successfully installed over 200 pieces of new network hardware across multiple locations within two months.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Configured
Installed
Monitored
Troubleshot
Optimized
Diagnosed
Resolved
Implemented
Upgraded
Secured
Tested
Analyzed
Managed
Documented
Administered

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Assessed and resolved 200+ technical issues per month, improving network availability by 24% and cutting downtime costs in half.
Diagnosed hardware and software problems on local area networks (LAN) & wide area networks (WAN), installed new systems as needed to maintain optimal performance levels.
Presented detailed reports outlining system surveillance results, maintenance schedules and potential security risks; identified an average of 10 vulnerabilities each week which were promptly addressed with swift action plans.
Proficiently administered multiple operating systems such as Windows Server 2016/2012/2008R2, Linux Fedora/Debian/Ubuntu and VMware ESXi 5+, ensuring that all data was backed up regularly in accordance with company policy standards & procedures.
Utilized various networking technologies including TCP-IP protocol suites, routing protocols & switches to troubleshoot connectivity issues between users across the organization’s intranet or internet infrastructure quickly & efficiently.

Successfully maintained and troubleshot a large network infrastructure consisting of over 200 PC nodes, 15 routers and 10 switches; reduced downtime by 30% within the first year.
Structured multiple LANs for both local & remote office locations using VLAN technology to ensure secure data traffic flow between offices.
Upgraded existing cabling infrastructure from 100 Mbps Fast Ethernet to 1000 Mbps Gigabit Ethernet with minimal disruption in services; improved network performance by 40%.
Participated in software updates, system upgrades and patching processes on servers; conducted regular maintenance checks on all elements of the company’s IT systems while meeting deadlines 90% of the time or better.
Documented detailed technical documentation for each project undertaken including diagrams, instructions and resources used; centralized knowledge base enabled engineers to quickly resolve any issues that arose in future projects/tasks efficiently.

Analyzed and troubleshot over 500 network issues, resolving 80% of them within the first hour.
Spearheaded important IT projects that increased system performance by 25%, while reducing energy costs by $2,000 annually.
Actively monitored and maintained local networks for 15+ clients; ensured their systems were secure from any external threats or malicious activities on a 24/7 basis.
Automated critical processes to improve efficiency by 50%; successfully reduced customer wait time for service requests from 1 week to 2 days on average with minimal supervision required.
Mentored junior technicians in best practices when it comes to installing & configuring new hardware, software applications and security protocols – helping trainees pass certification exams in half the expected timeline!

Independently installed, configured and maintained over 750+ network servers for both local area networks (LAN) and wide area networks (WAN), resulting in a 10% decrease of downtime incidents.
Introduced virtualization technologies such as VMware to improve resource utilization on the company’s existing server infrastructure, reducing hardware costs by $8,000 annually.
Configured routing protocols like OSPF & BGP across multiple sites within the organization; increased overall system performance by 15%.
Streamlined IT operations through automation using scripting languages such as Perl/Python/Bash; reduced manual work processes by 20 hours per week.
Tested new software updates before releasing them into production environments to ensure no disruption of services or data loss occurred; conducted comprehensive security scans to identify any potential vulnerabilities in systems with an accuracy rate of 96%.

Achieved a 98% success rate in troubleshooting, repairing and maintaining network systems of over 500 computers; decreased system down-time by 40%.
Facilitated the installation of new software across 50+ workstations within a 4 hour window to meet client expectations.
Demonstrated advanced knowledge in hardware/software repair, configuration and maintenance with an average resolution time of 1 hour per incident for 200 users on site.
Confidently managed security updates for 10 local area networks (LANs) and virtual private networks (VPNs), ensuring maximum protection from cyber threats at all times.
Administered remote IT support services such as password resets & technical advice to more than 350 customers via phone or email queries daily; reduced customer complaints by 20%.

Installed and tested over 300 data and communications networks across 3 sites, ensuring that all hardware components were up-to-date with the latest software updates.
Implemented complex network designs which improved system performance by 20% while reducing downtime incidents by 15%.
Represented the organization in professional networking events to build relationships with industry contacts & vendors; resulted in securing a $25K discount on future equipment purchases.
Diligently monitored security protocols of each network installation to identify any potential threats or weaknesses arising from external sources; fortifying systems against malicious cyber attacks resulting in zero incidences over 6 months period.
Coordinated team of 5+ technicians for successful implementation of large scale projects within budget and timeline constraints, leading to complete customer satisfaction ratings at 95%.

Optimized the performance of over 200 computers and networking devices on campus, increasing overall network speed by 20% in the last quarter.
Resolved complex technical issues related to hardware/software installation, system crashes and malware attacks within 2 hours or less; decreased service request turnaround time by 15%.
Developed new configurations for firewalls, routers and other network security systems to enhance data protection from unauthorized access; eliminated all potential threats with 0 incidents reported in the past year.
Consistently monitored server connections to identify any irregularities or malfunctions before they cause disruptions in services; reduced downtime frequency from 5 times a week to 1 per month on average.
Revised existing policies & procedures for troubleshooting computer problems according to industry best practices; improved customer satisfaction ratings by 25%.

Reorganized company-wide network architecture, increasing data transmission speed by 25% and reducing downtime caused by technical issues.
Expedited the installation of over 100 new servers in five locations within a 6-month period, ensuring that all networks were connected to each other with minimal disruption to services.
Prepared comprehensive reports on existing IT infrastructure for upper management; identified potential areas of improvement and suggested cost-effective solutions that saved $15,000 annually in maintenance costs.
Reliably maintained hardware/software systems across multiple offices, troubleshooting any system malfunctions quickly and efficiently while responding swiftly to customer inquiries or requests for assistance 24/7 as needed.

3. Skills

Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual who is proficient in Cisco networking technologies, while the other may be looking for someone with expertise in Juniper.

Therefore, it is important to tailor your skills section of your resume to each job that you are applying for. This can help ensure that applicant tracking systems pick up on the keywords they need when scanning resumes and pass them along to a human reviewer.

In addition, you should also discuss some of the more pertinent qualifications in other sections such as summary or experience – this will give recruiters an even better understanding of how well-suited you are for their role.

Below is a list of common skills & terms:

Active Directory
Cisco IOS
Cisco Routers
Computer Hardware
Computer Network Operations
Computer Repair
Customer Satisfaction
DHCP
DNS
Data Center
Ethernet
Fiber Optics
Firewalls
HTML
Hardware
Help Desk Support
IP
Information Technology
Linux
Microsoft Exchange
Network Administration
Network Design
Network Security
Networking
Operating Systems
Routers
Security
Servers
Software Installation
Switches
System Administration
TCP/IP
Team Leadership
Technical Support
Telecommunications
Troubleshooting
VMware
VPN
VoIP
WAN
Windows
Windows 7
Windows Server
Windows XP
Wireless
Wireless Networking

4. Education

Mentioning an education section on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, list the degree or certification below your resume objective. However, if you already have a few years of experience as a network technician under your belt, it might not be necessary to include an education section at all.

If including an education section is relevant for the job application, try to mention courses related to networking technology that demonstrate knowledge of this field.

Associate Degree in Network Technology
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to a potential employer that you are knowledgeable and experienced in your field. It is important to include any certifications relevant to the job you are applying for on your resume, as this will give hiring managers an indication of how qualified you are.

Including certifications also shows that you have taken the initiative to stay up-to-date with industry standards and best practices, which can be very attractive qualities for employers looking for new hires.

Cisco Certified Network Associate (CCNA)
Cisco Systems
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Wendell Donnelly, this would be Wendell-Donnelly-resume.pdf or Wendell-Donnelly-resume.docx.

7. Cover Letter

Writing a cover letter is an important step in the job application process, even if it’s not always required. It allows you to express your qualifications and experience in a more personal way than what is stated on your resume.

Cover letters are typically made up of 2 to 4 paragraphs that explain why you’re applying for the role, how you found out about it, and why you’d be a great fit for the position. They provide recruiters with valuable information about who you are as a professional and can help them decide whether or not they should offer an interview.

Below is an example cover letter:

Dear Leon,

I am writing to apply for the position of Network Technician at XYZ Company. As a certified network technician with 5+ years of experience, I am confident that I can be an asset to your organization.

In my previous role as a network technician at ABC Company, I was responsible for maintaining and troubleshooting the network infrastructure. This included managing routers, switches, and other networking equipment. I also installed and configured new software and hardware, as well as performed regular maintenance checks. In addition, I provided support to users in resolving technical issues.

My experience has given me the knowledge and skills necessary to excel in this role. In addition, my strong communication and interpersonal skills will allow me to effectively interact with users and provide them with the support they need.

I would welcome the opportunity to discuss how my experience and skills can benefit your organization. Please do not hesitate to contact me at [phone number] or [email address]. Thank you for your time and consideration.

Sincerely,

Wendell