Medical Scheduler Resume Guide
Medical schedulers typically work in doctor’s offices and hospitals. They schedule appointments for patients and often handle insurance paperwork. Medical schedulers may also be responsible for answering phones and greeting patients.
You’re an expert at coordinating appointments and keeping medical facilities running like clockwork. However, potential employers don’t know about your scheduling superpowers. To let them know what you can do, write a resume that highlights your top strengths.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Medical Scheduler Resume Sample
Kay Stracke
Medical Scheduler
[email protected]
184-660-1526
linkedin.com/in/kay-stracke
Summary
Accomplished medical scheduler with 5 years of experience working in a hospital setting. Seeking to leverage my knowledge and expertise to help ABC Hospital streamline its scheduling processes and improve patient satisfaction levels. At XYZ, was responsible for the daily scheduling of over 200 patients across 15 different physicians. Successfully decreased scheduling errors by 35%.
Experience
Medical Scheduler, Company ABC
Fort Worth, Jan 2018 – Present
- Thoroughly reviewed and updated patient medical files, ensuring that all information was accurate and up to date.
- Advised patients on scheduling options for upcoming appointments, tests and procedures; helped them choose the best time based on their availability and needs.
- Demonstrated excellent customer service skills when dealing with patients, answering their questions patiently and providing them with all the information they needed in a timely manner.
- Updated the schedule regularly to ensure that all appointments were accounted for and that there were no conflicts or delays; streamlined the scheduling process by 30%.
- Managed a team of 5 schedulers, responsible for training new hires and monitoring performance levels; successfully reduced errors made by schedulers by 15%.
Medical Scheduler, Company XYZ
Memphis, Mar 2012 – Dec 2017
- Kept the medical clinic running smoothly and efficiently by scheduling appointments, handling customer inquiries and managing patient files.
- Participated in monthly staff meetings to discuss new policies, procedures and initiatives; provided input on how best to improve patient scheduling processes.
- Presented a proposal at the last company-wide meeting that led to the implementation of a new online appointment booking system, saving the clinic an estimated $5,000 per year in labor costs.
- Coordinated with insurance companies, patients and hospital staff on a daily basis to ensure that all appointments were booked according to each individual’s needs and schedule availability.
- Competently handled high-pressure situations such as last-minute cancellations and rescheduling requests without compromising on quality of service or patient satisfaction levels.
Skills
- Appointment Scheduling
- Electronic Health Records
- Practice Management
- Medical Billing
- Insurance Reimbursement
- Coding
- Transcription
- Medical Terminology
- ICD-10
Education
Bachelor of Science in Health Administration
Educational Institution XYZ
Nov 2011
Certifications
Certified Medical Scheduler
American Medical Scheduling Association
May 2017
1. Summary / Objective
A resume summary/objective is like a teaser for the rest of your resume – it provides the employer with an overview of who you are and what makes you an excellent medical scheduler.
Some things you may want to include in your summary are your years of experience, attention to detail, and ability to work well under pressure.
Below are some resume summary examples:
Enthusiastic medical scheduler with 2+ years of experience working in a busy clinic. Seeking to leverage organizational skills to streamline booking at ABC Clinic. In previous role, increased patient satisfaction by 12% due to prompt scheduling and clear communication of next steps.
Energetic medical scheduler with 6+ years of experience in medical offices. Track record of improved patient satisfaction scores, increased efficiency, and reduced no-show rates. Experienced in managing provider schedules, developing staff productivity improvement plans, and training new hires on scheduling software. At XYZ Medical Group, managed the schedule for a 12-provider multi-specialty group while reducing appointment wait times by 15%.
Reliable medical scheduler with 3 years of experience in a fast-paced hospital setting. Demonstrated ability to handle high call volume while maintaining accuracy and composure. Seeking to leverage great people skills, organizational abilities, and medical knowledge to grow with ABC Medical Center as a medical scheduler.
Proficient medical scheduler with 5+ years of experience in busy hospital environments. Seeking to leverage efficient scheduling abilities and multitasking skills to streamline operations at ABC Hospital. At XYZ, successfully scheduled surgeries, appointments, and lab tests for up to 100 patients per day while maintaining a 98% accuracy rate.
Dependable medical scheduler with 5+ years of experience coordinating appointments and managing patient records in high-pressure environments. In previous roles, increased efficiency by developing an innovative organization system that saved the practice an average of 4 hours per week. At XYZ Medical Group, gained experience working with Electronic Health Records (EHR) systems. Actively pursuing certification as a Registered Medical Assistant (RMA).
Diligent medical scheduler with 5+ years of experience in a fast-paced hospital setting. Proven ability to stay calm under pressure and maintain accuracy when scheduling appointments for up to 30 physicians. At ABC, decreased patient wait times by 10% by optimizing the schedule according to physician preferences. Seeking to leverage strong organizational skills and medical knowledge to streamline operations at XYZ Hospital.
Determined medical scheduler with 5+ years of experience streamlining and optimizing scheduling processes for medical practices. Skilled in developing creative solutions to complex problems while maintaining a high level of accuracy and attention to detail. At ABC Medical, decreased patient wait times by 18% and improved provider utilization by 10%.
Driven medical scheduler with experience in high-volume medical practices. At ABC, scheduled 125 patient appointments daily while providing support to 15 physicians. Achieved 97% on-time appointment rate through effective time management and prioritization skills. Trained new hires on scheduling software and best practices.
Professional medical scheduler with 3 years of experience in an outpatient setting. Highly skilled in communicating with patients, providers, and insurance companies to efficiently schedule appointments while maintaining a high degree of accuracy. Proven ability to work well under pressure and meet deadlines in a fast-paced environment. Seeking to leverage exceptional organizational skills to support the medical team at ABC Clinic.
2. Experience / Employment
The work history/experience section is next, and it should be written in reverse chronological order. This means your most recent job is listed at the top.
Use bullet points to list your responsibilities and accomplishments; this will make it easier for the reader to take in the information you want to share. When writing each bullet point, focus on providing detail and including quantifiable results whenever possible.
For example, rather than saying “Scheduled appointments,” you could say, “Successfully scheduled 100+ appointments per day while ensuring minimal wait times for patients.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Scheduled
- Arranged
- Coordinated
- Organized
- Prioritized
- Monitored
- Kept
- Updated
- Maintained
- Communicated
- Followed
- Checked
- Made
- Confirmed
- Ensured
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Independently managed the schedules of 15 doctors, ensuring that appointments were properly spaced out and that there was minimal overlap between appointments.
- Ensured that patient records were up to date and accurate by confirming appointment details with patients prior to their scheduled visit.
- Facilitated communication between patients, doctors, and insurance companies by acting as a liaison between all parties involved.
- Structured the daily schedule in such a way as to maximize efficiency and minimize wait times for patients.
- Confirmed that all appointments were compliant with insurance regulations prior to scheduling them.
- Spearheaded the creation of a new scheduling system that improved patient wait times by 30%.
- Effectively managed the schedules of 15 doctors and 50 nurses while accommodating for last-minute changes.
- Optimized the use of hospital resources by filling empty appointment slots with walk-in patients.
- Utilized excellent time management skills to ensure that all appointments were kept on schedule.
- Expedited the scheduling process for VIP patients by working closely with the admissions team.
- Compiled patient medical histories, diagnostic information and treatment plans into scheduler software program.
- Mentored new patient coordinators on best practices for scheduling appointments and managing patient records.
- Revised the clinic’s appointment schedule template to increase efficiency by 15%.
- Successfully implemented a new online booking system that decreased no-show rates by 5%.
- Followed up with patients post-appointment to ensure they were satisfied with their experience and that all of their questions had been answered.
- Achieved a 98% patient satisfaction rating by effectively and efficiently scheduling appointments, managing a high volume of daily phone calls, and providing expert customer service.
- Represented the company in a professional manner at all times while maintaining confidentiality of sensitive medical information.
- Communicated clearly and concisely with patients, doctors, insurance companies and other medical staff to ensure that all appointments were accurately scheduled and rescheduled as needed.
- Developed strong relationships with patients to build trust and confidence in the scheduling process.
- Actively listened to patient concerns and addressed them in a timely manner.
- Substantially increased patient satisfaction ratings by proactively rescheduling appointments and communicating changes in provider schedules.
- Prioritized patients with urgent medical needs by working closely with physicians and nurses to ensure timely access to care.
- Checked for insurance eligibility and benefits coverage prior to scheduling appointments, reducing the number of patient no-shows by 12%.
- Reduced overall appointment wait times by 20% through effective resource management and coordination with clinical staff.
- Assessed daily schedule demand and adjusted staffing levels accordingly to maintain efficient operations during peak periods.
- Confidently communicated with patients, doctors and insurance companies to schedule appointments and collect required information.
- Introduced a new online scheduling system that saved the office an average of 2 hours per day.
- Maintained up-to-date patient records by collecting insurance information and updating contact details.
- Prepared charts for upcoming appointments and sent reminders to patients via email or text message.
- Formulated monthly reports on no-show rates, rescheduling rates and overall appointment efficiency.
- Improved patient satisfaction ratings by 15% due to expertly managing and scheduling appointments around their availability and preferences.
- Made sure that patients saw the right doctor for their needs by meticulously reviewing each case before assigning them an appointment.
- Monitored patient wait times closely and took proactive measures to shorten them when necessary, such as calling in additional staff or rescheduling appointments.
- Organized medical records for easy access and reference by both doctors and patients alike, allowing for a smoother flow of information between parties involved.
- Streamlined the appointment-scheduling process by implementing new software that cut down on errors and improved efficiency by 30%.
- Reliably scheduled appointments for up to 30 patients per day, ensuring that each patient saw the appropriate specialist within a timely manner.
- Reorganized the scheduling system to eliminate overlap between appointments and reduce wait times by an average of 15 minutes per patient.
- Arranged for transportation and interpreters for non-English speaking or mobility-impaired patients as needed in order to ensure they could still receive quality care.
- Kept track of no-show rates and worked with patients to reschedule missed appointments in order to minimize wasted time slots and maximize care efficiency.
3. Skills
Job skills will differ from employer to employer. One company may be looking for someone with experience in a particular scheduling software, while another may want someone who is familiar with the ins and outs of insurance billing.
It’s crucial that you tailor your skills section to each job you’re applying for; this way, you can make sure that the most relevant skills are highlighted. This is even more important now than ever before because many employers use applicant tracking systems (computer programs that scan resumes for certain keywords), and if your resume doesn’t include the right keywords, it may never even reach a human reader.
Once you’ve listed your skills here, be sure to elaborate on the most important ones in other sections of your resume as well.
Below is a list of common skills & terms:
- Appointment Scheduling
- Coding
- Electronic Health Records
- HIPAA
- ICD-10
- Insurance Reimbursement
- Medical Billing
- Medical Terminology
- Practice Management
- Transcription
4. Education
Including an education section on your resume is not necessary if you have plenty of relevant work experience to showcase. However, if you are just starting out in your career or do not have much experience in the medical scheduling field, then including an education section can be beneficial.
Mention any relevant coursework and subjects related to the medical scheduler role you are applying for. For example, “Courses included Medical Terminology, Health Insurance & Billing, and Patient Scheduling.”
Bachelor of Science in Health Administration
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications show that you have taken the time and effort to stay current in your industry. They are a way of differentiating yourself from other job applicants who may not have kept their skills up-to-date.
If you have any certifications relevant to the medical scheduling field, be sure to include them in this section of your resume so that hiring managers can see at a glance that you are qualified for the position.
Certified Medical Scheduler
American Medical Scheduling Association
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Kay Stracke, this would be Kay-Stracke-resume.pdf or Kay-Stracke-resume.docx.
7. Cover Letter
Writing a cover letter is an opportunity to elaborate on your qualifications and show the hiring manager why you’re the best candidate for the job. It should be made up of 2 to 4 paragraphs and include information that isn’t already mentioned in your resume.
When applying for a job, it’s always a good idea to submit a cover letter along with your resume. This document allows you to introduce yourself and explain why you think you would be a great fit for the role.
Below is an example cover letter:
Dear Serenity,
I am writing in response to your opening for a medical scheduler. With years of experience as an administrative assistant and scheduling coordinator, I feel confident I would be a valuable asset to your organization.
In my previous role as an administrative assistant, I was responsible for managing the schedule for a team of five physicians. This included coordinating with patients, insurance companies, and other medical offices to ensure all appointments were scheduled correctly and in a timely manner. My attention to detail and ability to stay organized helped me maintain a high level of accuracy in the scheduling process, which resulted in positive feedback from both patients and staff.
I also have experience working with electronic medical records (EMR) systems, which will come in handy when entering patient information into your system. In addition, my excellent customer service skills will be beneficial when interacting with patients on the phone or in person.
I look forward to bringing my skills and experience to [company name] as your next medical scheduler. If you have any questions or would like additional information about my qualifications, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your time and consideration; I look forward hearing from you soon!
Sincerely,
[Your name]
Medical Scheduler Resume Templates
![](https://www.rezjumei.com/wp-content/uploads/medical-scheduler-resume-template-Axolotl.jpg)
![](https://www.rezjumei.com/wp-content/uploads/medical-scheduler-resume-template-Numbat.jpg)
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![](https://www.rezjumei.com/wp-content/uploads/medical-scheduler-resume-template-Fossa.jpg)
![](https://www.rezjumei.com/wp-content/uploads/medical-scheduler-resume-template-Echidna.jpg)
![](https://www.rezjumei.com/wp-content/uploads/medical-scheduler-resume-template-Rhea.jpg)
![](https://www.rezjumei.com/wp-content/uploads/medical-scheduler-resume-template-Dugong.jpg)
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![](https://www.rezjumei.com/wp-content/uploads/medical-scheduler-resume-template-Ocelot.jpg)