Information Systems Technician Resume Guide

Information Systems Technicians maintain, install and troubleshoot hardware and software related to computer systems. They are responsible for the day-to-day operation of computers, networks, servers and other equipment used in an organization’s information system infrastructure. They also provide technical support to users by answering questions or resolving problems related to these devices.

You possess the technical ability to solve any IT-related problem, but potential employers don’t know who you are. To get your foot in the door and prove yourself as a capable information systems technician, you must compose an impressive resume.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Information Systems Technician Resume Sample

Darlene Cassin
Information Systems Technician

[email protected]
989-223-1307
linkedin.com/in/darlene-cassin

Summary

Talented information systems technician with 5+ years of experience providing technical support and administration to manage IT networks. Skilled in troubleshooting hardware/software problems, maintaining system security and restoring data backups as needed. Accomplishments include successfully implementing a new network infrastructure that improved the organization’s efficiency by 20%. Looking to join ABC Tech as an information systems technician where I can leverage my skills in technology management and customer service.

Experience

Information Systems Technician, Employer A
Frisco, Jan 2018 – Present

Actively provided technical support to over 300 users in a corporate setting, resolving 75% of issues within the first hour and successfully responding to all queries with an average satisfaction rating of 9.8/10.
Resolved complex IT challenges and implemented system upgrades on multiple servers while proactively maintaining reliability & security measures; decreased downtime by 40%.
Facilitated effective communication between internal departments to ensure that projects were completed on time and under budget; reduced project costs by 10%.
Revised existing network configurations according to changing customer needs, requirements & preferences; improved user experience for 200+ clients across three regions using new technologies such as VoIP & wireless networks.
Introduced innovative software solutions for data storage applications which increased overall processing speed by 30%, resulting in 3+ hours saved daily when dealing with large datasets from various sources.

Information Systems Technician, Employer B
Grand Rapids, Mar 2012 – Dec 2017

Proficiently installed, configured and maintained over 120 computer systems, servers & networks for business operations; decreased system downtime by 25%.
Secured company information systems using the latest firewalls, encryption protocols and other security measures to protect against malicious cyber attacks.
Compiled daily reports on network performance metrics such as bandwidth use, storage capacity & server uptime; reduced errors in diagnostics results by 18%.
Reorganized data centers with improved storage solutions that increased space utilization efficiency by 30%; eliminated need for additional equipment purchases.
Monitored user activity logs on corporate intranet sites to detect potential threats or unauthorized access attempts; stopped 12 data breaches from occurring within a year’s time frame.

Skills

Troubleshooting
Active Directory
Security Clearance
Computer Hardware
Security
Information Assurance
Network Administration
Windows Server
DoD

Education

Associate Degree in Information Systems Technology
Educational Institution XYZ
Nov 2011

Certifications

CompTIA A+ Certification
CompTIA (Computing Technology
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

Your resume summary should be a concise, yet compelling introduction to your information systems technician skills and experience. In this section, you could mention the certifications or qualifications that make you stand out from other applicants; for example, if you have an A+ certification in computer hardware repair or network security administration. Additionally, highlight any relevant technical projects you’ve completed such as setting up a new server system or troubleshooting complex software issues.

Below are some resume summary examples:

Energetic Information Systems Technician with 5+ years of experience in systems administration and management. Skilled at troubleshooting hardware and software problems, as well as developing innovative solutions to address complex technical issues. Experienced in configuring networks, deploying computer systems, maintaining databases, and providing end-user support for desktops/laptops. Committed to delivering excellent customer service through timely resolution of IT requests.

Enthusiastic Information Systems Technician with 7+ years of experience in troubleshooting and optimizing all aspects of IT systems. Skilled at delivering exceptional customer service while maintaining high-level system security and performance. Proven track record for successfully managing network installations, upgrades, repairs, and maintenance tasks within tight deadlines. Seeking to bring my expertise to ABC Company’s dynamic team as an Information Systems Technician.

Reliable information systems technician with 5+ years of experience in the IT field. Proven track record of successfully maintaining and troubleshooting computer networks, hardware components, software applications and peripherals for small to medium-sized businesses. Committed to providing exceptional customer service through excellent communication skills. Experienced in executing preventative maintenance procedures that minimize system downtime for clients.

Passionate and experienced Information Systems Technician with over 7 years of experience in designing, developing, and implementing IT solutions. Managed the installation and maintenance of software applications for businesses ranging from small to medium-sized. Expertise in troubleshooting hardware/software issues as well as providing customer service support. Proven track record of meeting deadlines while delivering superior results.

Diligent information systems technician with 5+ years of experience troubleshooting and resolving technical issues in complex network environments. Skilled at providing excellent customer service, maintaining hardware/software inventories, and monitoring system performance for optimal uptime. Seeking to bring my expertise in developing preventative maintenance plans to ABC Tech’s IT team as an Information Systems Technician.

Committed and detail-oriented information systems technician with 5+ years of experience in troubleshooting, diagnosing and resolving hardware/software issues for both Windows and Mac OS. Possesses strong technical knowledge combined with excellent customer service skills to provide top quality IT support services. Proven ability to install, configure, maintain and manage networks while maintaining high security standards.

Skilled information systems technician with 5+ years of experience providing IT support to small and medium-sized businesses. Proven track record in troubleshooting hardware and software issues, managing network infrastructure, developing user training programs, and creating system backups. Seeking an opportunity at ABC Tech to leverage technical knowledge and interpersonal skills for the benefit of customers.

Amicable Information Systems Technician with 8+ years of experience in network and system administration, hardware maintenance, database management, and software installation. Knowledgeable on a variety of operating systems and platforms. Aided ABC Tech in streamlining their IT operations by implementing automated processes resulting to an operational cost reduction of 20%.

2. Experience / Employment

The employment (or experience) section is where you provide details on your work history. List the jobs in reverse chronological order, with your most recent role at the top of the list.

Stick to bullet points when describing what you did; this makes it easier for readers to digest and understand quickly. When writing out each point, think about how much detail you want to go into and make sure that any results or successes are quantifiable if possible.

For example, instead of saying “Installed new computer systems,” say “Successfully installed over 50 new desktop computers within a three-week period.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Installed
Configured
Monitored
Troubleshot
Analyzed
Upgraded
Implemented
Optimized
Resolved
Documented
Programmed
Tested
Debugged
Managed
Secured

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Meticulously managed and monitored over 500 networked systems and their associated hardware, software applications, security configurations and user access levels; improved overall system performance by 25%.
Improved system reliability of 200+ computer workstations through regular maintenance protocols such as patching operating systems, checking storage capacities & memory usage to ensure optimal functionality.
Managed the implementation of new technologies within corporate IT networks including installation/upgrading server platforms & client-side devices while ensuring data integrity via secure backups.
Advised senior management on various aspects of information technology such as migrating databases to cloud computing solutions or developing strategies for optimising cybersecurity measures across the organisation’s network infrastructure.
Coordinated with 3rd party vendors in order to source parts for repairs or upgrades whilst maintaining a budget friendly approach; successfully reduced annual spend by 10% year-on-year without compromising quality standards or service level agreements (SLA).

Debugged and troubleshot network, hardware and software issues for over 250 users; achieved a 99% success rate in resolving technical problems within the first hour.
Accurately configured operating systems, user interfaces and various software applications while adhering to security protocols; reduced system errors by 60%.
Presented weekly IT training sessions to 25+ new employees on topics such as data management, cloud computing & cybersecurity best practices; improved employee productivity by 15%.
Installed updated versions of antivirus protection software across 100 computers throughout the organization’s network infrastructure; lowered virus infection incidences by 98%.
Developed comprehensive documentation outlining technological requirements and procedures related to information systems operations which saved up to 10 hours per week in troubleshooting time.

Documented network system architecture, troubleshooting guides and user manuals to ensure efficient operations of IT infrastructures; reduced help desk queries by 30%.
Effectively monitored security systems including firewalls, antivirus scanners & intrusion detection programs; resolved over 250 technical incidents within a 3-month period with minimal downtime.
Utilized scripting languages such as Python and Bash to automate routine system maintenance tasks and increase efficiency by 20%.
Installed hardware components such as network cards, routers & switches on more than 200 company computers while adhering strictly to safety protocols; saved $500 in technician labor costs every month.
Upgraded operating systems for 450+ workstations from Windows 7/8/10 versions to the new version released last quarter; improved overall performance by 15% according to customer feedback surveys results.

Reduced IT support incidents by 40% through proactive maintenance and efficient problem-solving of hardware, software and network issues.
Optimized IT infrastructure performance by upgrading system components, security patches and antivirus programs; achieved 99% uptime in the last quarter.
Competently installed & configured a wide range of operating systems (Windows 10/8/7 & macOS) on over 200 new devices for end users per month with minimal disruption to business operations.
Spearheaded integration projects involving multiple vendors from design inception to successful deployment; completed 3 large-scale deployments within budget constraints ($80K).
Represented IT team at several customer meetings, delivering presentations on upcoming products & services while maintaining professionalism throughout interactions with stakeholders.

Prepared and installed new computer systems for over 100 users, ensuring that software and hardware were properly configured to provide a secure network environment.
Tested various networks, firewalls and security protocols; upgraded existing systems with the latest antivirus protection software for enhanced online data management & privacy.
Structured complex information system projects according to customer specifications while staying on budget; reduced cost of installation by 10%.
Consistently monitored performance levels of all computers in the organization, troubleshooting issues quickly and efficiently while minimizing downtime hours by 25%.
Formulated backup plans & strategies to ensure that critical business data was protected at all times; successfully recovered lost or corrupted files within an hour on average without any loss of important documents/files.

Mentored and trained 10+ junior IT professionals in the installation, configuration and optimization of Windows operating systems and other software applications; increased team productivity by 40%.
Expedited system upgrades for 200+ users at a remote location within 2 days, ensuring minimal disruption to daily operations while keeping costs under budget.
Efficiently programmed custom scripts using Java/Python to automate data processing tasks across multiple platforms with zero errors or bugs reported in user testing feedbacks.
Demonstrated advanced knowledge of network protocols (TCP/IP), troubleshooting techniques & security measures when managing servers, networks and databases; reduced downtime incidents from 5% to 1% over the course of 3 months.
Installed patches and updates on 500 desktop machines for two offices simultaneously without any issues; decreased security vulnerabilities by 57%.

Assessed network security vulnerabilities and implemented solutions to strengthen firewalls, securing the system from unauthorized access for over 1,000 users; reduced data breaches by 75%.
Participated in numerous software upgrades with project teams, testing new systems before launching them into production environments; successfully completed 20+ projects within set deadlines.
Developed IT policies and procedures that improved operational efficiency of network performance while reducing outages by 30%; established backup protocols to ensure business continuity during crisis situations.
Confidently troubleshot technical issues such as hardware & software errors on desktops/laptops or networks through remote support & phone calls; resolved up to 25 incidents per day with minimal disruption to user productivity levels.
Analyzed existing processes within the organization’s infrastructure and identified areas of improvement which resulted in increased customer satisfaction ratings by 15% across all departments involved.

Implemented upgrades and patches to system software which improved network performance by 15%.
Configured Windows, Linux and Mac operating systems for 50+ computers; reduced set-up time from 5 hours per unit to 2 hours on average.
Successfully troubleshot a wide range of hardware & software issues across multiple platforms, restoring optimal operations in 75% less time than the industry standard.
Streamlined document management processes through implementing automated workflow solutions, resulting in an increase of 20% productivity over 6 months period.

3. Skills

Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one may be looking for a technician who is knowledgeable about network security, while the other might require someone with experience in database management.

For this reason, it’s essential to tailor your skills section of your resume to each job that you are applying for – otherwise, applicant tracking systems (computer programs used by employers) won’t recognize the relevant keywords and thus won’t pass on your resume to a human recruiter.

In addition to listing these qualifications here, you should also discuss them further in other sections such as the summary or experience section.

Below is a list of common skills & terms:

Active Directory
COMSEC
Command
CompTIA Security+
Computer Hardware
Computer Repair
Computer Security
DoD
Force Protection
Government
HTML
Hardware
Help Desk Support
Information Assurance
Information Security
Information Technology
Laptops
Microsoft Exchange
Military Experience
Military Operations
Military Training
National Security
Navy
Network Administration
Network Security
Networking
Operating Systems
Operational Planning
Program Management
Security
Security Clearance
Security+
Servers
SharePoint
Software Documentation
Software Installation
System Administration
Team Leadership
Teamwork
Technical Support
Top Secret
Troubleshooting
VMware
Windows
Windows 7
Windows Server
Windows XP

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no work experience, mention your educational background below the resume objective. However, if you have significant work experience to showcase, it might be best to omit an education section altogether.

If including an education section is necessary for this position, try mentioning courses related to information systems technology that could help demonstrate your knowledge of the field.

Associate Degree in Information Systems Technology
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a particular field. Employers will be interested in seeing what certifications you have achieved and if they are relevant to the job role that you are applying for.

Including any certifications on your resume is an excellent way of showing potential employers how qualified and knowledgeable you are about the position, as well as demonstrating your commitment to professional development.

CompTIA A+ Certification
CompTIA (Computing Technology
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Darlene Cassin, this would be Darlene-Cassin-resume.pdf or Darlene-Cassin-resume.docx.

7. Cover Letter

Providing a cover letter with your job application can be the deciding factor between you and another candidate. It allows you to explain why you are a great fit for the role, provide more detail about yourself as an individual and showcase your personality.

A cover letter is typically made up of 2 to 4 paragraphs that contain information not already mentioned in your resume. This document should be tailored specifically for each position or company you’re applying to, which will demonstrate your commitment towards securing the role.

Below is an example cover letter:

Dear Nels,

I am writing to apply for the Information Systems Technician position at XYZ Corporation. With more than 10 years of experience working in information technology and systems administration, I am confident that I can be an asset to your team.

In my current role as an IT Specialist at ABC Company, I manage a wide range of technical support tasks, including troubleshooting hardware and software issues, maintaining network equipment, and providing Tier 1 customer support. My strong problem-solving skills have helped me resolve complex technical issues quickly and efficiently. In addition, I have developed excellent communication and interpersonal skills from working closely with customers on a daily basis.

I am knowledgeable in a variety of computer systems and applications, including Windows Server 2008/2012/2016/2019, Exchange Server 2010/2013/2016/2019, Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DHCP & DNS Management, Hyper-V virtualization technology, Office 365 Administration & Support; just to list a few. In addition to my technical expertise, I also have experience managing projects from start to finish using Agile methodology. This combination of technical knowledge and project management experience would enable me to contribute effectively to your organization’s information systems initiatives.

Please find attached a copy of my resume for your review along with three references who can attest to my professional qualifications. I will follow up next week regarding this opportunity; however please do not hesitate contact me sooner should you need additional information or clarification about any part of my application materials.

Sincerely,

Darlene