Escrow Officer Resume Guide
Escrow officers’ duties include examining documents for completeness, notarizing documents and disbursing funds according to the instructions of a transaction. They also manage escrow accounts, which are held by a third party on behalf of buyers and sellers in real estate transactions. In some cases, escrow officers may act as mediators between buyers and sellers to resolve disagreements that arise during a transaction.
You have the experience and expertise to handle any escrow situation that comes your way. However, hiring managers in the industry don’t know who you are or what you can do. To get their attention, you must write a resume that accurately reflects your professional capabilities.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Escrow Officer Resume Sample
Joany Hammes
Escrow Officer
[email protected]
020-508-1347
linkedin.com/in/joany-hammes
Summary
Energetic and detail-oriented escrow officer with 4+ years of experience in the real estate industry. At XYZ, managed and closed residential real estate transactions totaling more than $24 million. Experienced in performing due diligence, such as title searches and property inspections. Skilled at problem solving, conflict resolution, and providing excellent customer service throughout the closing process.
Experience
Escrow Officer, Company ABC
Garden Grove, Jan 2018 – Present
- Formulated legal documents and agreements related to the purchase/sale of property, ensuring that all conditions were met prior to closing escrow.
- Closed an average of 10 escrow files per month, conducting final walkthroughs, collecting keys from sellers & delivering them to buyers on time.
- Participated in over 50 real estate closings as a licensed Notary Public, providing notarization services for various legal documents.
- Spearheaded the development of new marketing materials and promotional campaigns for the company’s Escrow Services division; generated $100,000 in new business within 6 months.
- Accurately prepared and processed all escrow documentation according to state/federal regulations; increased compliance rate by 5%.
Escrow Officer, Company XYZ
Pembroke Pines, Mar 2012 – Dec 2017
- Resourcefully facilitated the buying/selling of properties, ensuring all legalities and required documents were met for each transaction.
- Utilized expert knowledge of real estate law to protect the interests of buyers, sellers and lenders; closed over 400 escrow deals with a 100% success rate.
- Obtained signatures from buyers and sellers on all necessary paperwork, as well as notarizing documents when needed; managed an average caseload of 50 escrow files at any given time.
- Represented clients in court when disputed claims arose during or after a property sale; resolved 30+ cases through mediation, arbitration or trial proceedings.
- Successfully completed continuing education courses on real estate law every year to keep up-to-date with industry changes and best practices.
Skills
- Short Sales
- Real Estate
- Real Estate Transactions
- Foreclosures
- First Time Home Buyers
- Sellers
- Escrow
- Investment Properties
- REO
Education
Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011
Certifications
Certified Escrow Officer
National Escrow Administration
May 2017
1. Summary / Objective
The summary/objective at the top of your resume is like an elevator pitch – it should give the employer a quick overview of your professional experience and skill set.
As an escrow officer, you could highlight your experience handling complex real estate transactions, your in-depth knowledge of state and federal regulations, and your ability to provide excellent customer service.
Below are some resume summary examples:
Reliable escrow officer with 10+ years of experience managing the escrow process for residential and commercial real estate transactions. Committed to providing excellent customer service and safeguarding all parties’ interests throughout the transaction. Eager to join ABC Title Company to utilize strong organizational skills in support of its clients’ real estate needs.
Hard-working escrow officer with experience in customer service, real estate transactions, and accounting. At XYZ Escrow, closed 200+ transactions per month while maintaining a 98% satisfaction rating from customers. Handled all types of transactions including refinance, purchase, sale, short sale and reverse mortgage. Received recognition from the company for outstanding performance in customer service and efficiency in completing escrow processes.
Talented escrow officer with more than 15 years of experience ensuring the smooth transfer of property ownership. Highly detail-oriented and organized, with a proven ability to handle complex transactions while maintaining excellent customer service. Seeking to leverage strong industry knowledge and analytical skills to become the next escrow officer at ABC Title Company.
Driven Escrow Officer with 5+ years of experience in the banking industry. Proven ability to streamline processes and procedures to increase efficiency and effectiveness. Seeking a position at ABC where I can utilize my skills and knowledge to contribute to the company’s success. At XYZ, managed escrow accounts for over 500 customers with a total value of $30 million.
Dependable escrow officer with 7+ years of experience processing residential and commercial real estate transactions. Well-versed in state and federal regulations, 1031 exchanges, title insurance, and loan documentation. Committed to protecting the interest of all parties involved while providing an efficient and positive closing experience. In previous positions increased repeat business by fostering strong relationships with clients, agents, lenders, and attorneys.
Passionate and dedicated escrow officer with 6+ years of experience. Focused on providing an excellent customer service experience while ensuring compliance with all state and federal regulations. At XYZ, managed 50+ files concurrently while developing efficient workflows to streamline the process. Recognized as the “Employee of the Month” on multiple occasions for going above and beyond to meet deadlines.
Professional and detail-oriented escrow officer with over 10 years of experience working in the real estate industry. In previous roles, oversaw the processing of more than 1,000 transactions per month and developed a reputation for being able to handle complex situations with tact and professionalism. Seeking to leverage strong interpersonal skills and knowledge of best practices to become the next escrow officer at ABC Title Company.
Detail-oriented Escrow Officer with 4+ years of experience in the title and escrow industry. Achieved expertise in facilitating real estate transactions, including residential and commercial sales, purchases, refinances, and 1031 exchanges. Committed to providing an exceptional customer experience by maintaining knowledge of latest industry trends and developments. At XYZ Company closed 400+ transactions with a total value exceeding $120 million.
Seasoned Escrow Officer with 7+ years of experience in all aspects of escrow, from residential to commercial real estate transactions. Adept at handling multiple projects simultaneously while ensuring quality control and compliance with state and federal regulations. Proven ability to develop positive relationships with clients, attorneys, title companies, and other stakeholders. Experienced in overseeing the work of administrative staff and processors.
2. Experience / Employment
In the experience/employment/work history section, you will detail your previous places of employment. This should be written in reverse chronological order, which means that your most recent job is listed first.
When going into detail about what you did at each job, it is best to use bullet points. This allows the reader to quickly see what your responsibilities were and what kind of experience you have. Be sure to include specific details and quantifiable results whenever possible.
For example, instead of saying “Managed escrow accounts,” you could say, “Successfully managed over 100 escrow accounts simultaneously, ensuring accuracy and compliance with state regulations.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Managed
- Processed
- Coordinated
- Verified
- Investigated
- Resolved
- Escrowed
- Disbursed
- Funded
- Closed
- Opened
- Reviewed
- Ordered
- Obtained
- Provided
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Managed the escrow process for over 500 real estate transactions, ensuring that all deadlines were met and that all parties were in compliance with their contractual obligations.
- Verified the accuracy of all loan documents, property descriptions and title insurance policies prior to funding any transactions.
- Funded over $200 million in real estate transactions while maintaining an error-free track record.
- Confidently communicated with buyers, sellers, lenders and realtors to resolve any issues that arose during the escrow process.
- Optimized departmental efficiency by streamlining various processes and introducing new organizational methods.
- Provided escrow and title services for 500+ residential and commercial real estate transactions per year, ensuring that all documents were properly signed, notarized and recorded.
- Developed strong relationships with customers, real estate agents, mortgage lenders and attorneys to facilitate efficient closings; helped resolve over 50% of escrow issues before they became problems.
- Substantially increased repeat business by providing outstanding customer service throughout the closing process; earned 100+ unsolicited positive reviews from clients.
- Structured complex transactions involving multiple parties, often with conflicting interests; successfully closed 99% of deals without any delays or complications.
- Compiled accurate estimates of taxes, insurance premiums and other closing costs for buyers and sellers; generated $30,000 in additional revenue for the company last year through upselling on services such as home warranties & flood insurance.
- Resolved over 500 escrow cases by ensuring that all property titles were clear and coordinating the release of funds.
- Introduced a new system for tracking paperwork which reduced the amount of time spent on each case by an average of 2 hours.
- Mentored 4 new escrow officers in proper procedures and protocols.
- Thoroughly reviewed all documents for accuracy and completeness prior to closing.
- Reduced number of errors on documents by 85%.
- Demonstrated expertise in managing all aspects of escrow accounts for residential and commercial real estate transactions, ensuring compliance with state regulations.
- Ordered payoffs, title reports and appraisals; coordinated inspections, loan funding and closings; prepared HUD-1 Settlement Statements.
- Advised buyers, sellers and real estate agents on the status of escrow accounts; answered questions and resolved problems efficiently.
- Reliably managed an average of 50 open escrow files at any given time, while also handling customer service inquiries by phone and email daily.
- Improved efficiency in file management through the use of innovative software programs, resulting in a 10% reduction in processing time per file on average.
- Coordinated the transfer of ownership documents and funds between buyers, sellers and mortgage lenders for over 200 real estate transactions per year.
- Investigated titles to ensure that there were no outstanding liens or judgments against the property; worked with attorneys to resolve any title issues prior to closing.
- Escrowed over $30 million in client funds annually, ensuring that all disbursements were made in accordance with the sales contract and applicable laws & regulations.
- Presented findings from due diligence investigations to clients, as well as recommendations for moving forward with or terminating the transaction; helped clients make informed decisions about their purchase/sale.
- Independently managed a portfolio of 100+ active escrow files at any given time, prioritizing tasks based on deadlines and client needs/requests.
- Streamlined the escrow process for home buyers and sellers, resulting in a 10% increase in efficiency.
- Disbursed funds to appropriate parties according to the contract terms, ensuring that all deadlines were met.
- Expedited the closing process by communicating regularly with buyers, sellers, realtors and lenders.
- Successfully closed 100+ escrow files within tight timelines set by clients.
- Achieved a 96% satisfaction rating from customers surveyed after closing their file.
- Actively managed the opening, progress and closing of over 350 escrow accounts per month, ensuring that all deadlines were met.
- Processed an average of 10 real estate transactions per day, often dealing with multiple buyers/sellers and lenders simultaneously.
- Prepared legal documents such as purchase agreements, loan contracts and deed transfer paperwork in compliance with state regulations.
- Revised escrow instructions to reflect changes in property sale prices, loan terms or buyer/seller circumstances; successfully renegotiated 5%+ discounts on behalf of clients on 3 occasions last year.
- Reviewed title reports for errors/omissions and conducted lien searches to ensure that properties were free & clear before transferring ownership; helped secure $25 million worth of financing for high-value purchases last year alone.
3. Skills
The skills required for an escrow officer will differ from employer to employer. However, there are certain skills that are essential for this position, such as excellent communication and customer service skills, being detail-oriented, and having experience with handling money and financial documents.
Including these types of skills in the skills section of your resume will show employers that you have what it takes to excel in this role. You can further elaborate on your key skills by discussing them in more detail in other sections of your resume, such as the summary or experience section.
Below is a list of common skills & terms:
- 1031 Exchanges
- Closings
- Condos
- Escrow
- FHA
- First Time Home Buyers
- Foreclosures
- Investment Properties
- Investors
- New Home Sales
- REO
- Real Estate
- Real Estate Transactions
- Refinance
- Relocation
- Residential Homes
- Sellers
- Short Sales
- Single Family Homes
- Title Insurance
4. Education
Including an education section on your resume may or may not be necessary, depending on how far along you are in your career. If you just graduated and have no experience, mention your education below your resume objective. However, if you have been working as an escrow officer for years with plenty of responsibilities to showcase, omitting the education section is perfectly fine.
If you do include an education section, list relevant courses and subjects studied that pertain to the job you are applying for. Examples might be “Courses included Real Estate Law & Practices, Contract Negotiations and Mortgage Lending.”
Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications allow you to prove your proficiency and commitment to a potential employer. They also show that you are keeping up-to-date with industry standards.
If any of your certifications are particularly relevant to the job you are applying for, be sure to include them in this section of your resume.
Certified Escrow Officer
National Escrow Administration
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Joany Hammes, this would be Joany-Hammes-resume.pdf or Joany-Hammes-resume.docx.
7. Cover Letter
Including a cover letter with your job application is an excellent way to demonstrate your interest in the role and company, as well as highlight why you believe you would be the perfect fit.
A cover letter should consist of 2-4 paragraphs and be no longer than one page. It’s a good idea to address the letter directly to the hiring manager, if possible, and mention where you found out about the position.
Below is an example cover letter:
Dear Alvera,
I am writing in response to your ad for an Escrow Officer. With more than 10 years of experience working in the escrow industry, I feel confident that I am the right person for the job.
In my current position as Escrow Officer at ABC Title Company, I handle all aspects of residential and commercial real estate transactions, from opening escrow to disbursing funds and preparing documents for recording. I have a strong understanding of title insurance policies and procedures, and I am skilled at resolving issues that may arise during a transaction.
I pride myself on providing excellent customer service, and I have developed strong relationships with clients, real estate agents, lenders, and others involved in the process. My ability to build rapport quickly has resulted in repeat business from satisfied customers.
I am detail-oriented and organized, with excellent time management skills. This enables me to handle multiple transactions simultaneously while ensuring that each one is completed accurately and efficiently. In addition, I have experience training new escrow officers and supporting them as they learn the ropes of the job.
If you are looking for an experienced Escrow Officer who will provide superior customer service while maintaining high standards of accuracy and efficiency, then please contact me to discuss how I can be of benefit to your company. Thank you for your time!
Sincerely,
[Your name]
Escrow Officer Resume Templates
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