Desktop Support Engineer Resume Guide

Committed desktop support engineer with 5+ years of experience providing technical assistance and troubleshooting. Successful at resolving customer service issues quickly, efficiently, and in accordance with company standards. Skilled at diagnosing hardware/software problems to ensure prompt resolution of incidents while maintaining a high degree of customer satisfaction. Experienced working on multiple platforms including Windows 10 and Mac OSX.

Energetic and experienced desktop support engineer with 7+ years of experience in deploying, maintaining and troubleshooting PCs, laptops and printers. Proficient at managing complex networks for a variety of clientele. Achieved 95% customer satisfaction in 2020 by resolving technical issues within 24 hours. Seeking to join ABC as the next Desktop Support Engineer where I can utilize my expertise to deliver superior service and quality products.

Accomplished desktop support engineer with 5+ years of experience in providing IT assistance to end users. Having a proven track record for quickly resolving technical issues, installing and configuring software, maintaining hardware components, troubleshooting network connectivity problems and other related tasks. Looking forward to joining ABC Tech as part of their team to help provide the best possible service for their customers.

Seasoned desktop support engineer with 5+ years of experience providing technical assistance to staff and end-users. At XYZ, provided desktop hardware and software support for 1000+ users across five offices in three countries. Successfully resolved over 200 client issues each month through phone/email communication, remote access tools, and onsite visits. Awarded “Employee of the Month” for significantly reducing downtime by 30%.

Skilled desktop support engineer with 5+ years of expertise troubleshooting hardware and software issues. Deep knowledge of Windows, Mac OS X, Linux distributions, and mobile operating systems. Achieved 99% uptime at XYZ Company by managing the IT infrastructure for over 200 users across five locations. Looking to join ABC Tech as a desktop support specialist to provide comprehensive technical assistance to their customers.

Determined desktop support engineer with 5+ years of experience in troubleshooting and resolving technical issues. Experienced in providing remote, onsite, and phone-based technical assistance to clients. At XYZ, managed 20+ networked systems for 120 users while reducing downtime by an average of 30%. Received accolades from customers for providing excellent customer service and quick resolution times.

Detail-oriented desktop support engineer with 6+ years of experience providing technical assistance to end-users. Proven track record of rapidly troubleshooting and resolving computer hardware, software, network and system issues in a timely manner. Looking to join ABC Tech as the next desktop support engineer where I can utilize my expertise in supporting IT operations for multiple users at once.

Talented Desktop Support Engineer with 5+ years of experience providing high-level technical support for over 500 users. Proven record in resolving complex system issues quickly and efficiently, as well as installing hardware/software updates to improve user productivity. Seeking a challenging role at ABC where I can utilize my expertise to enhance the company’s IT infrastructure.

• Documented and maintained detailed records of all IT support requests, resolved over 90% of user complaints within 24 hours and reduced downtime by 30%.
• Advised and trained employees on the usage of various desktop applications; enhanced employee productivity with improved computer literacy across departments.
• Efficiently installed new hardware components such as monitors, keyboards and RAM modules for 100+ computers in a single day while ensuring that data was backed up properly before installation.
• Presented comprehensive technical reports to senior management regarding system performance issues and proposed solutions which were successfully implemented at lower costs than expected.
• Managed regular maintenance tasks including software upgrades, security patching & antivirus updates resulting in an increased uptime rate from 80% to 95%.

• Diagnosed over 150 technical issues related to hardware and software components, resolving them within 5 hours on average.
• Facilitated the installation of 50+ new PCs in a networked environment while ensuring data security protocols were followed at all times.
• Developed comprehensive user manuals that detailed step-by-step instructions for various computer troubleshooting processes; reduced customer support tickets by 30%.
• Proficiently handled desktop applications updates and upgrades, resulting in improved system performance and fewer system crashes (down 20%).
• Tested existing systems regularly and identified potential areas of improvement affecting network connectivity, file access & sharing capabilities; implemented corrective measures accordingly with minimal downtime (less than 4 minutes).

• Prepared and installed 40+ desktop computers and peripherals, ensuring all systems were optimized for maximum performance; reduced system downtime by 60%.
• Troubleshot hardware & software issues within the network environment, resolving over 250 support cases in a timely manner and within SLA requirements.
• Resolved complex networking problems involving VPNs, firewalls, routers & switches to maintain consistent system access at all times; decreased total IT helpdesk calls by 25%.
• Structured user accounts on Windows-based platforms with appropriate permissions while observing security protocols; improved account authentication processes by 10%.
• Accurately documented every technical issue encountered during service requests as well as steps taken to correct them in order to build an effective knowledgebase for future reference.

• Utilized technical knowledge to provide support and troubleshoot hardware, software & network issues for over 300 users in a fast-paced environment; reduced desktop downtime by 60%.
• Achieved maximum uptime of the IT infrastructure by installing, configuring and maintaining operating systems such as Windows & Linux on desktops/laptops across 10+ sites.
• Revised existing server policies & procedures to ensure secure access of files from different locations; improved workflow efficiency by 45% within 6 months.
• Formulated backup plans for critical company data including databases, documents and user accounts; conducted regular server maintenance tests that decreased system errors by 20%.
• Meticulously monitored performance metrics logs with analytics tools such as Splunk to detect anomalies; identified potential threats before they caused service interruptions or outages.

• Reorganized network infrastructure for 200+ desktop computers, resulting in a 40% reduction of downtime and an improvement of system stability.
• Monitored computer systems on a daily basis to ensure that hardware components such as memory, hard drives and processors were functioning properly; identified issues before they became serious problems and reduced repair costs by $2,000 last quarter.
• Improved the speed and performance of networked applications across all desktops by 50%, enabling users to access data faster than ever before with minimal wait times between processes or tasks being completed.
• Competently responded to helpdesk queries from both internal staff members & external customers within 1 hour (on average), resolving over 90% of technical difficulties without escalating them any further up the chain-of-command hierarchy.
• Analyzed customer feedback survey responses related to IT services rendered, identifying potential areas for improvement which resulted in increased user satisfaction levels by 20%.

• Reduced IT support tickets by 66% in 3 months through proactive monitoring and troubleshooting of desktop systems, peripherals and network infrastructure.
• Coordinated the installation of new computers, laptops and servers for 10+ departments; configured each system to ensure optimal performance levels.
• Reliably maintained a stable IT environment with zero downtime incidents for over 4 years across 200+ end users’ desktops & mobile devices around the world.
• Upgraded hardware components such as RAMs, hard drives, CPUs etc., on more than 100 computers to boost their speed & reliability; completed all upgrades within 24 hours of request time-frame without compromising data security or integrity standards in place.
• Configured software applications like MS Office Suite, Adobe Creative Cloud Suite and various other business tools per user requests while ensuring compliance with company policies at all times.

• Compiled and implemented IT solutions for over 200 end-users, improving system performance and expediting troubleshooting processes by 40%.
• Expedited the resolution of hardware and software issues within 48 hours; achieved customer satisfaction rating of 95% or higher in all support cases handled.
• Demonstrated expertise in installing, configuring and upgrading operating systems (Windows/Mac) as well as office productivity applications such as Excel & Word on desktops/laptops with minimal disruption to daily operations.
• Actively monitored server health indicators, networks traffic patterns and other elements to ensure optimal performance throughout the organization’s infrastructure while maintaining system security protocols at all times.
• Represented company technical interests both internally across departments and externally during client meetings with clients; signed off 10+ new contracts worth $25K each in total revenue generation last quarter.

• Introduced new software, hardware and network components to 350+ desktop systems; improved system performance by 25% and upgraded the overall user experience.
• Assessed technical problems of over 200 customers a day with an accuracy rate of 95%; reduced help desk wait times from 20 minutes to 5 minutes on average.
• Replaced outdated equipment in 75 computers each month, ensuring all components were up-to-date per company standards; decreased total downtime hours by 35%.
• Thoroughly tested computer applications before deployment for any bugs or errors that needed fixing; increased customer satisfaction scores by 30%.
• Assisted junior engineers with basic repairs such as cable connections, printer setup & installation tasks while providing guidance on troubleshooting procedures when needed.

Bachelor of Science in Information Technology
Educational Institution XYZ
Nov 2011

CompTIA A+ Certification
CompTIA (Computing Technology
May 2017