Crisis Counselor Resume Guide

Crisis counselors help people who are facing difficult life situations. They provide emotional support and guidance, helping clients identify their problems and develop effective strategies to address them. Crisis counselors also refer individuals to other professionals or community resources when necessary.

Your counseling expertise is invaluable in any crisis situation, and employers need to know that. To make sure they recognize your abilities, you must write a resume that highlights the experience you bring to the table.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Crisis Counselor Resume

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Crisis Counselor Resume Sample

Arvel Stanton
Crisis Counselor

[email protected]
218-477-7621
linkedin.com/in/arvel-stanton

Summary

Dependable Crisis Counselor with 5+ years of experience in providing mental health services to individuals and families. At XYZ, provided crisis management and developed long-term plans for clients facing serious issues such as depression, anxiety, substance abuse, domestic violence, suicidal ideation/attempts. Utilized a variety of therapeutic modalities including CBT & DBT to help clients overcome challenges and improve their quality of life.

Experience

Crisis Counselor, Employer A
Fort Worth, Jan 2018 – Present

  • Presented crisis management strategies to over 100 individuals, providing tailored guidance and referrals for mental health services with a success rate of 95%.
  • Represented the organization in various community-based initiatives such as suicide prevention seminars, fundraising events and support groups; helped raise $8,000 towards crisis counseling programs.
  • Advocated on behalf of clients facing emotional distress or trauma during court hearings; successfully secured positive outcomes for 85% of cases handled.
  • Competently managed multiple client caseloads simultaneously while maintaining accurate records & documentation per organizational protocols; reorganized case filing system which improved efficiency by 25%.
  • Provided telephone crisis intervention services to 150+ callers every week using active listening skills and empathetic problem solving techniques to help resolve their issues effectively within short time frames.

Crisis Counselor, Employer B
San Bernardino, Mar 2012 – Dec 2017

  • Referred 50+ individuals in crisis to appropriate social services and counseling centers, providing them with critical support while helping to reduce the suicide rate by 10%.
  • Intervened directly in 30+ situations involving suicidal ideation or family violence; successfully de-escalated high-stress conflicts and provided emotional support for victims of abuse.
  • Facilitated weekly group therapy sessions as a part of an ongoing trauma recovery program, enabling over 35 people to gain better control over their mental health issues within 6 months.
  • Reliably responded quickly during times of emergency, utilizing well-honed active listening & communication skills when handling challenging conversations with distressed clients on a daily basis.
  • Prepared detailed reports for each case based on the client’s history, current situation and treatment plan outcomes; decreased paperwork processing time by 15 minutes per session on average.

Skills

  • Crisis Intervention
  • Mental Health
  • Social Services
  • Mental Health Counseling
  • Psychotherapy
  • Nonprofits
  • Group Therapy
  • Teaching
  • Time Management

Education

Master of Science in Counseling Psychology
Educational Institution XYZ
Nov 2011

Certifications

Certified Crisis Counselor
International Association of Trauma Professionals
May 2017

1. Summary / Objective

Your resume summary should be a brief but powerful statement that captures the essence of who you are as a crisis counselor. This is where you can highlight your top skills, such as active listening and problem-solving abilities, along with any relevant certifications or qualifications. You could also mention how many years of experience you have in the field and what kind of impactful results you’ve achieved for clients in the past.

Below are some resume summary examples:

Energetic crisis counselor with 5+ years of experience providing therapeutic support to individuals in crisis. Skilled in developing individualized treatment plans and interventions that provide effective relief from mental health issues, particularly for those struggling with severe trauma or chronic depression. Seeking a role at ABC Clinic where I can utilize my compassion and skillset to help create positive outcomes for clients.

Hard-working crisis counselor with 5+ years of experience providing crisis intervention and advocacy services to clients in a variety of settings. Proven success in developing innovative strategies that help individuals navigate acute crises such as domestic violence, substance abuse, and homelessness. Seeking to join ABC’s team and bring my knowledge of trauma-informed care techniques to improve the lives of those who need it most.

Determined crisis counselor with 7+ years of experience providing crisis intervention, assessment, and support to individuals in need. Proven track record of successfully helping clients navigate through difficult situations by utilizing active listening skills and evidence-based strategies. Seeking an opportunity to join ABC’s team as a Crisis Counselor to provide compassionate care for those struggling with mental health issues.

Seasoned crisis counselor with 8+ years of experience facilitating psychological interventions for individuals, couples, and families. Proven track record in providing excellent counseling services to diverse populations by using a variety of evidence-based psychotherapy approaches. At XYZ Center, provided crisis intervention and short-term therapy services to more than 500 clients facing difficult life transitions.

Reliable crisis counselor with 5+ years of experience providing comprehensive counseling services to individuals facing emotional and mental health challenges. Skilled at using evidence-based therapeutic approaches, such as cognitive behavioral therapy, to help clients develop coping strategies for stress management. Committed to helping people find resilience while managing their emotions in difficult situations.

Enthusiastic crisis counselor with over five years of experience providing trauma-informed counseling services to individuals and families in crisis. At XYZ, provided emergency response for clients in need of immediate help during times of personal loss or grief. Proven ability to build rapport quickly and create a safe environment for sharing feelings at all stages of the healing process.

Driven crisis counselor with 10+ years of experience providing direct services to high-risk individuals and families in crisis. Skilled at developing individualized treatment plans, as well as facilitating group counseling sessions. Seeking to use my passion for helping others by joining ABC Crisis Center’s team and leveraging my expertise to help those in need during their darkest times.

Amicable crisis counselor with 6+ years of experience providing support and guidance to individuals facing emotional distress. Highly-skilled in developing individualized plans for clients that promote long-term stability. Looking to join ABC Crisis Center as a crisis intervention specialist, utilizing my expertise in trauma therapy and conflict resolution techniques.

2. Experience / Employment

For the experience section, you should list your work history in reverse chronological order. This means that the most recent job is listed first.

Stick to bullet points when writing this section; it makes it easier for the reader to take in what you have written quickly and efficiently. When stating what you did, think about providing detail on how you achieved results or helped people through difficult times.

For example, instead of saying “Provided crisis counseling,” say something like “Assisted individuals struggling with depression and anxiety by offering compassionate listening sessions and helping them develop coping strategies.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

  • Counseled
  • Listened
  • Assessed
  • Mediated
  • Facilitated
  • Supported
  • Advocated
  • Evaluated
  • Referred
  • Documented
  • Intervened
  • Collaborated
  • Researched
  • Educated
  • Monitored

Other general verbs you can use are:

  • Achieved
  • Advised
  • Compiled
  • Coordinated
  • Demonstrated
  • Developed
  • Expedited
  • Formulated
  • Improved
  • Introduced
  • Mentored
  • Optimized
  • Participated
  • Prepared
  • Presented
  • Reduced
  • Reorganized
  • Represented
  • Revised
  • Spearheaded
  • Streamlined
  • Structured
  • Utilized

Below are some example bullet points:

  • Thoroughly provided immediate crisis counseling to over 150 clients, helping them manage symptoms of distress and reduce negative behaviors by 20%.
  • Formulated effective strategies for managing challenging situations in the face of intense personal crises; increased successful outcomes rate from 42% to 65% within 12 months.
  • Introduced supportive processes for individuals undergoing traumatic events such as domestic violence, abuse or mental health issues; improved overall satisfaction ratings among customers by 25%.
  • Documented client progress reports with attention to detail following each session while maintaining strict confidentiality regulations; safeguarded client data securely at all times.
  • Optimized existing outreach programs through regularly evaluating their impact on the community and making necessary adjustments that resulted in a 50% increase in program participation rates.
  • Compiled and evaluated data from over 600 crisis counseling sessions, resulting in a 10% decrease in emergency calls and suicide attempts.
  • Assessed individual situations of clients with suicidal ideation to develop personalized action plans; successfully prevented 7 suicides over the past year.
  • Reduced client anxiety levels by 50%, on average, within only 2 months of engaging in weekly therapeutic conversations and activities.
  • Spearheaded multiple community outreach programs to provide education about mental health resources available locally; raised awareness among 500+ individuals within 3 months’ time period.
  • Accurately identified signs of risk-taking behavior among teens and young adults through comprehensive assessments that were tailored for each case; averted potentially dangerous outcomes for 15+ clients throughout 2019 & 2020.
  • Structured crisis counseling sessions and provided support to over 200 individuals in a variety of scenarios, helping them develop coping mechanisms that improved their mental health by 25%.
  • Efficiently facilitated group therapy meetings consisting of up to 12 participants at a time; created an environment conducive for open communication and built trust among members within the first week.
  • Utilized evidence-based practice techniques such as Cognitive Behavioral Therapy (CBT) to identify root causes of distress and devise individual treatment plans tailored specifically for each client’s needs.
  • Streamlined operations by developing automated systems which tracked patient progress, monitored response rates & scheduled follow-ups with ease; reduced administrative work burden by 50%.
  • Coordinated with medical professionals & social workers on daily basis in order to ensure continuity between primary care services offered outside the clinic setting; enhanced referrals rate significantly from 8% previously to 30% now.
  • Collaborated with a team of 10 crisis counselors to provide emotional support and guidance to over 250 clients in need of assistance.
  • Achieved an 89% success rate in helping individuals cope with traumatic experiences, such as bereavement, substance abuse and domestic violence; resulted in improved quality of life for hundreds of patients.
  • Advised clients on available resources and services that could help them manage their mental health issues more effectively; reduced the number of relapse cases by 27%.
  • Supported clients through their recovery journey by providing short-term counseling sessions lasting between 4 – 8 hours per week, depending on individual needs.
  • Consistently maintained accurate records for all client interactions including treatment plans, progress notes & evaluations; helped reduce administrative time by 20 minutes daily on average.
  • Developed and implemented crisis intervention plans for 50+ individuals in distress, providing immediate assistance and resources to help them cope with a range of personal issues.
  • Mediated conflict between family members and assisted clients in resolving interpersonal disputes; reduced negative outcomes by 40% within 3 months.
  • Diligently monitored the progress of high-risk cases on an ongoing basis, connecting clients with appropriate mental health professionals when needed.
  • Monitored client compliance with treatment regimens such as medication schedules or lifestyle changes; increased adherence rates from 60% to 80%.
  • Expedited resolution times during emergency situations through swift decision making and proactive problem solving skills; cut response time from 4 hours to 2 hours on average per case handled.
  • Actively provided crisis counselling services to over 100 individuals in need; reduced average wait time for therapy sessions from 2 weeks to 48 hours.
  • Demonstrated compassion and empathy while listening carefully to clients, understanding their needs and helping them cope with stress-inducing issues in a safe environment.
  • Researched evidence-based strategies tailored to each client’s individual situation; achieved an 80% success rate in helping patients move past trauma or difficult life events.
  • Listened attentively and educated clients on mental health topics such as anxiety, depression, substance abuse & suicidal ideation through comprehensive one-on-one counseling programs that lasted up to 12 months per patient case.
  • Facilitated group therapies consisting of 10+ participants weekly by providing support systems & guidance on various coping mechanisms used when dealing with crises situations.
  • Counseled over 50 individuals with severe mental health challenges per month, providing rapid and effective crisis intervention to help them through difficult situations.
  • Resourcefully identified more than 15 community resources for clients facing homelessness, substance abuse issues or financial hardship; increased engagement of at-risk populations by 40%.
  • Evaluated client progress biweekly and revised treatment plans accordingly based on post evaluation feedback; reduced average time spent in counseling sessions from 4 hours to 2 hours over a 6-month period.
  • Revised existing crisis management protocols after conducting extensive research into best practices in the field of psychological care, resulting in an overall improvement in services provided across the organization.
  • Participated actively in various local outreach initiatives aimed at raising awareness around mental health issues within disadvantaged communities; helped increase public participation rates by 25% year-on-year since 2017.

3. Skills

Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one might be looking for someone with a strong background in psychology, while the other is more interested in finding an individual who has experience working with victims of domestic violence.

Therefore, you want to tailor your skills section to each job that you are applying for. This will ensure that employers can quickly identify whether or not you have the qualifications they need and help them make their decision faster. Additionally, if applicant tracking systems are being used by companies these days, it’s even more important to include relevant keywords as this will increase your chances of getting noticed and selected for further review.

In addition to just listing skills here, don’t forget to elaborate on your most impressive ones throughout other sections of the resume too!

Below is a list of common skills & terms:

  • Adolescents
  • Behavioral Health
  • CBT
  • Case Management
  • Communication
  • Conflict Resolution
  • Counseling Psychology
  • Crisis Intervention
  • Critical Thinking
  • Data Analysis
  • Data Entry
  • Editing
  • Family Therapy
  • Fundraising
  • Group Therapy
  • Healthcare
  • Higher Education
  • Mental Health
  • Mental Health Counseling
  • Motivational Interviewing
  • Nonprofits
  • Program Development
  • Psychology
  • Psychotherapy
  • Social Networking
  • Social Services
  • Teaching
  • Team Leadership
  • Teamwork
  • Therapists
  • Time Management
  • Treatment
  • Writing

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, mention your education below the resume objective. On the other hand, if you’ve been working as a crisis counselor for years and have plenty of different responsibilities to showcase, omitting the education section is perfectly fine.

If including an education section is necessary, try to list courses or subjects that relate directly to crisis counseling such as psychology classes or social work topics.

Master of Science in Counseling Psychology
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your knowledge and proficiency in a certain field. They can also be used to show that you have taken the time and effort to stay up-to-date with industry trends.

When applying for jobs, make sure you include any certifications relevant to the position on your resume as they could give you an edge over other applicants who don’t possess them.

Certified Crisis Counselor
International Association of Trauma Professionals
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Arvel Stanton, this would be Arvel-Stanton-resume.pdf or Arvel-Stanton-resume.docx.

7. Cover Letter

Including a cover letter in your job application is a great way to introduce yourself and explain why you’re the right person for the role. It’s usually made up of 2 to 4 paragraphs that include details related to why you are interested in the position, what makes you an ideal fit and how your qualifications match what they are looking for.

Even though it isn’t always necessary to submit one with every job application, writing a cover letter can be beneficial as it allows employers get better insights about who you are and demonstrate that extra effort has been put into applying for the role.

Below is an example cover letter:

Dear Victor,

I am writing to apply for the Crisis Counselor position at XYZ Corporation. As a certified counselor with experience working in high-stress environments, I am confident that I would be an asset to your team.

In my previous role as a crisis counselor at ABC Corporation, I provided support to individuals who were experiencing a wide range of crises, including relationship problems, job loss, and medical issues. I was often required to provide support during after-hours and on weekends, and I was always able to remain calm and collected under pressure. In addition to providing counseling services, I also developed and implemented outreach programs aimed at preventing crises from occurring in the first place.

I am passionate about helping others and have a strong desire to make a difference in my community. I believe that XYZ Corporation is doing important work in this area, and I would be honored to contribute to your team’s efforts. Thank you for your time and consideration; I look forward to hearing from you soon.

Sincerely,

Arvel

Crisis Counselor Resume Templates

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