Corporate Flight Attendant Resume Guide
Corporate flight attendants are responsible for providing customer service and safety aboard corporate jets. They greet passengers, help with luggage, serve food and drinks, monitor the cabin for safety concerns, and provide first aid when necessary. In addition to their customer service duties, corporate flight attendants also perform aircraft maintenance tasks such as cleaning the cabin and restocking supplies between flights.
You’re the perfect candidate for any corporate flight attendant position, but hiring managers in this field don’t know who you are. To get their attention, you need to write a resume that demonstrates your skills and experience.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Corporate Flight Attendant Resume Sample
Sandrine Cummings
Corporate Flight Attendant
[email protected]
783-760-2607
linkedin.com/in/sandrine-cummings
Summary
Proficient corporate flight attendant with more than 5 years of experience in domestic and international private aviation. Extensive experience providing top-notch customer service, including luxury travel planning and gourmet catering. Proven ability to maintain a safe and secure environment while ensuring the comfort of passengers. Committed to providing an exceptional flying experience for every passenger, every time.
Experience
Corporate Flight Attendant, Company ABC
Brownsville, Jan 2018 – Present
- Consistently provided exceptional customer service to passengers on board corporate flights, resolving any issues that arose and exceeding expectations.
- Reduced in-flight passenger complaints by 35% due to proactive customer service strategies.
- Served food and drinks to passengers in accordance with company standards, ensuring that all safety procedures were followed at all times.
- Participated in regular team briefings to discuss flight plans, weather conditions and changes in company policy/procedures.
- Improved communication between crew members, resulting in a smoother and more efficient inflight experience for passengers.
Corporate Flight Attendant, Company XYZ
Honolulu, Mar 2012 – Dec 2017
- Trained new flight attendants on emergency procedures, company policies and in-flight service; revised the training manual to reflect updates in safety regulations.
- Revised the catering menu for first-class passengers, expediting meal times by 15 minutes and increasing customer satisfaction ratings by 30%.
- Expedited boarding process by prepping aircraft cabins for takeoff before passenger arrival; prepared detailed post-flight reports documenting any damages or maintenance issues.
- Prepared meals and drinks according to strict dietary requirements, ensuring that all guests had a pleasant experience during their flights.
- Independently managed all aspects of cabin operations on long-haul international flights with up to 500 passengers, including providing first aid/medical attention when necessary.
Skills
- Aviation
- Flight Safety
- Airlines
- Flights
- Aircraft
- Commercial Aviation
- Airports
- Charter
- Flight Planning
Education
High School Diploma
Educational Institution XYZ
Nov 2011
Certifications
Corporate Flight Attendant Certification
International Flight Attendants Association
May 2017
1. Summary / Objective
A resume summary or objective at the beginning of your resume is like a teaser trailer for a movie – it provides the hiring manager with essential information about you and should compel them to read on.
In your summary, you could highlight your experience working as part of a team to provide VIP service, mention the wide variety of destinations you have flown to, or talk about how you excel at communicating effectively with people from all walks of life.
Below are some resume summary examples:
Reliable and detail-oriented corporate flight attendant with more than 9 years of experience providing exceptional service to VIP passengers. Seeking a position with ABC Air where I can leverage my experience and superior customer service skills to contribute to the company’s success. Key achievements include developing and implementing new safety procedures that reduced in-flight accidents by 23%.
Driven and detail-oriented corporate flight attendant with 10 years of experience providing exceptional service to clients in demanding industries. Highly skilled in safety procedures, customer service, and conflict resolution. Trained in emergency response and first aid. Flexible schedule and able to travel on short notice. Seeking a challenging role where I can utilize my skills to provide the highest level of customer satisfaction possible.
Dependable corporate flight attendant with 5+ years of experience in domestic and international travel, providing exceptional in-flight service to customers of all backgrounds. Seeks new challenges at ABC Airline, where I can utilize my customer service skills to improve the flying experience for all passengers. Key accomplishments include achieving a 100% satisfaction rating from corporate clients on 12 different occasions.
Determined and professional corporate flight attendant with 15 years of experience in domestic and international travel. Committed to providing a safe, comfortable, and enjoyable flying experience for all passengers while maintaining the highest standards of customer service. Multilingual and experienced in managing both first-class and economy cabins on long-haul flights.
Well-rounded corporate flight attendant with more than 2 years of experience providing in-flight service for corporate and private clients. Seeking to leverage strong customer service skills to grow client satisfaction at ABC Airline. In previous roles, successfully managed flights with up to 100 passengers while maintaining safety and comfort standards.
Detail-oriented corporate flight attendant with 5+ years of experience providing exceptional service to passengers on private jets. Highly skilled in safety procedures, customer service, and emergency response. Seeking to leverage proven ability to deliver VIP service for the ABC Corporation. At XYZ Inc., ensured safety and comfort for high-profile clients including celebrities and government officials. Consistently received positive feedback from clients regarding outstanding service.
Talented corporate flight attendant with more than 5 years of experience providing exceptional service to discerning clients while ensuring their safety and comfort. Proven ability to handle challenging situations with diplomacy and tact. Seeking a position with ABC Airline where I can use my people skills and attention to detail to provide an excellent travel experience for passengers.
Diligent corporate flight attendant with 4+ years of experience serving top-tier clientele. Proven ability to provide an elevated travel experience while ensuring the safety and comfort of passengers. Seeking to join the team at ABC, where I can utilize my skillset and expertise to contribute to a positive customer experience.
Professional corporate flight attendant with 6+ years of experience providing exceptional customer service to clients while ensuring their safety and comfort. Demonstrated ability to manage difficult situations calmly and efficiently. Eager to join ABC Airline where I can utilize my skills in a fast-paced environment.
2. Experience / Employment
For the experience section, you’ll want to list your employment history in reverse chronological order. This means that your most recent job will be listed first.
When describing what you did in each role, it’s best to use bullet points. This allows the reader to quickly take in the information you’re providing. Make sure that you include details on what you did and any results or accomplishments achieved.
For example, instead of saying “Served food and drinks,” you could say, “Served food and drinks to passengers on long-haul flights, ensuring that all safety procedures were followed.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Greeted
- Assisted
- Checked
- Monitored
- Demonstrated
- Trained
- Coordinated
- Performed
- Inspected
- Provided
- Maintained
- Served
- Stocked
- Cleaned
- Restocked
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Maintained a professional and hospitable environment for passengers at all times, providing them with exceptional customer service throughout the duration of each flight.
- Reorganized the food and beverage cart to facilitate faster service; increased passenger satisfaction ratings by 5%.
- Reliably managed in-flight safety procedures, ensuring that all passengers were properly secured in their seats during takeoff and landing.
- Structured work schedules for a team of 3-5 cabin crew members per flight, delegating tasks based on individual skillsets and abilities.
- Facilitated smooth communication between pilots and ground staff during layovers, coordinating transportation and hotel accommodations as needed.
- Restocked the galley with food, snacks and drinks before each flight, ensuring that there was enough for all passengers.
- Optimized the in-flight service to reduce passenger wait times by 20%.
- Utilized the intercom system to make announcements and provide updates to passengers during flights.
- Thoroughly cleaned and disinfected the cabin after every flight in accordance with safety protocols.
- Spearheaded a campaign to increase customer satisfaction ratings, resulting in a 5% increase in positive feedback from passengers.
- Compiled and served in-flight meals and beverages for up to 20 passengers per flight, ensuring that all dietary requests were accommodated.
- Greeted passengers upon boarding and provided them with a safety briefing prior to takeoff; coordinated with the pilot to ensure that the cabin was ready for take-off.
- Coordinated ground transportation and hotel accommodations for VIP passengers as required; also responsible for tracking inventory of onboard supplies and ordering replacement items as needed.
- Inspected the aircraft before each flight to ensure that it was clean, stocked and in compliance with safety regulations; reported any maintenance issues to the captain immediately.
- Confidently handled passenger inquiries and concerns during flights, providing excellent customer service at all times.
- Efficiently managed in-flight service for up to 20 passengers on board private corporate jets, including serving meals and drinks, providing safety instructions and ensuring a comfortable flight experience.
- Demonstrated excellent customer service skills by anticipating passenger needs, responding to requests promptly and resolving any complaints in a professional manner.
- Represented the company in a positive light at all times through polite interactions with passengers and maintaining a neat appearance.
- Formulated creative menus for flights based on the preferences of passengers while staying within budget constraints; introduced new dishes that were well-received by customers.
- Introduced cost-saving initiatives that reduced food and beverage expenses by 15% without compromising quality or quantity of items served on flights.
- Mentored new flight attendants on company policies and procedures, as well as emergency protocol; oversaw their work during shifts to ensure quality service.
- Monitored cabin conditions throughout flights and took corrective action when necessary, such as dealing with unruly passengers or attending to safety hazards; ensured that the aircraft was clean and presentable at all times.
- Diligently followed all safety procedures when handling food and beverage service, including preparing hot meals and serving alcohol; prevented any incidences of food contamination or passenger injury.
- Cleaned and tidied the galley area after every meal service and checked for any potential hazards before takeoff; restocked supplies as needed during layovers.
- Presented a professional image at all times while interacting with passengers, providing them with information about the flight itinerary, answering their questions courteously & addressing any concerns promptly.
- Assessed in-flight customer service needs and responded accordingly to ensure a comfortable and enjoyable experience for all passengers.
- Advised the Captain on potential safety or security concerns and collaborated with fellow crew members to resolve any issues.
- Substantially increased customer satisfaction ratings by implementing new in-flight service protocols and streamlining the meal service process.
- Assisted with baggage loading/unloading, aircraft cleaning and other ground operations as needed during layovers or delays.
- Streamlined pre-flight checklists and post-flight paperwork processes, saving an average of 30 minutes per flight.
- Meticulously performed safety checks and routine maintenance on aircrafts before and after every flight.
- Performed in-flight services such as serving meals/drinks, providing passenger assistance and managing emergencies.
- Stocked the aircraft with food, drinks, blankets and other necessary supplies prior to each flight.
- Checked for any damage or potential hazards inside the aircraft cabin before takeoff and after landing.
- Provided first aid to passengers when necessary and helped resolve any customer complaints or concerns during the flight.
3. Skills
Job skills for corporate flight attendants will differ from employer to employer. For example, one company might require experience in customer service while another might place emphasis on safety training. As such, you want to tailor the skills section of your resume to each job that you are applying for.
The reason it is important to do this is because a large number of employers use applicant tracking systems these days, which are computer programs that scan resumes for certain keywords before passing them on to a human.
Once listed here, you can further elaborate on your skillset by discussing it in more detail in other areas, such as the summary or experience section.
Below is a list of common skills & terms:
- Aerospace
- Aircraft
- Aircraft Maintenance
- Airlines
- Airports
- Aviation
- Aviation Security
- Business Aviation
- Catering
- Charter
- Civil Aviation
- Commercial Aviation
- Crew Resource Management
- Event Management
- Flight Planning
- Flight Safety
- Flight Training
- Flights
- Operations Management
- Piloting
4. Education
Including an education section on your resume is completely up to you. If you just graduated and have no prior experience, mention your education below your resume objective. On the other hand, if you have been working as a corporate flight attendant for years with plenty of different responsibilities to showcase, omitting the education section is perfectly fine.
If you do choose to include an education section, mention courses or subjects related to the corporate flight attendant job you are applying for. Examples might include “Courses included Aviation Safety & Security, Crew Resource Management and In-Flight Service.”
High School Diploma
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications show that you have taken the time and effort to improve your skills in a particular area. This commitment signals to potential employers that you are reliable and motivated.
If you have any relevant certifications, such as a first-aid certificate or food safety certification, be sure to include them in this section of your resume.
Corporate Flight Attendant Certification
International Flight Attendants Association
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Sandrine Cummings, this would be Sandrine-Cummings-resume.pdf or Sandrine-Cummings-resume.docx.
7. Cover Letter
Attaching a cover letter to your job application is a great way to show potential employers who you are and what you can bring to the table. This document, which is usually made up of 2-4 paragraphs, provides more detail about your professional experience and qualifications.
Including a cover letter with your resume gives hiring managers an opportunity to learn more about you as a person and better understand why you would be a good fit for the role. Even if it’s not required, submitting one could give you a major advantage over other candidates!
Below is an example cover letter:
Dear Nat,
I am writing to apply for the corporate flight attendant position with XYZ Air. I have four years of experience as a flight attendant, and I believe my skills and qualifications make me the perfect candidate for this role.
In my current role as a corporate flight attendant, I provide excellent customer service to passengers while ensuring their safety and comfort. I am also responsible for preparing the cabin for takeoff and landing, serving meals and drinks, and assisting with any other needs passengers may have during the flight. In addition to these duties, I am also trained in CPR and first aid, which makes me well-equipped to handle any emergency situation that may arise during a flight.
I am confident that I can be an asset to your team and provide an exceptional level of service to your passengers. I would welcome the opportunity to discuss my qualifications further at an interview at your earliest convenience. Thank you for your time; I look forward to hearing from you soon.
Sincerely,
[Your name]