Cisco Voice Engineer Resume Guide

Cisco Voice Engineers are responsible for the installation and maintenance of voice-over IP (VoIP) systems. They configure, install, troubleshoot and maintain Cisco VoIP products including routers, switches, call processing platforms as well as associated software applications. They also provide technical support to customers on various network related issues.

Cisco voice engineering is your specialty, and you know it. But hiring managers may not be aware of your expertise yet. To put yourself in the running for a great job opportunity, you must write an impressive resume that stands out from other applicants.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Cisco Voice Engineer Resume Sample

Georgiana White
Cisco Voice Engineer

[email protected]
041-103-6318
linkedin.com/in/georgiana-white

Summary

Professional Cisco Voice Engineer with 10+ years of experience in designing, configuring and troubleshooting Cisco Unified Communications products. Proven track record in deploying complex VoIP systems for medium-to-large enterprises across multiple industries. Skilled at providing remote technical support to customers worldwide and working collaboratively with cross-functional teams on new projects. Looking to join ABC’s team as a Senior Network Engineer for its managed voice services division.

Experience

Cisco Voice Engineer, Employer A
Shreveport, Jan 2018 – Present

Actively monitored and maintained over 500 Cisco voice networks, resulting in a 30% decrease of outages due to network issues.
Streamlined the installation process for new telecommunication systems by programming 175+ Voice Over IP systems with customized configurations, increasing efficiency by 50%.
Resolved complex technical problems related to PBXs & VoIP networks within 2 hours on average; reduced customer service complaints concerning slow response times by 40%.
Programmed 300+ Cisco Unified Communications Manager platforms remotely using Python scripting language, optimizing usage and improving performance results significantly.
Implemented advanced Call Center routing strategies that increased productivity of call agents by 25%, contributing an additional $8,000 monthly in revenue growth for the business.

Cisco Voice Engineer, Employer B
Phoenix, Mar 2012 – Dec 2017

Compiled and implemented a comprehensive communications architecture of Cisco Voice products on over 300+ client networks, resulting in an 8% decrease in operational costs.
Developed and maintained complex VoIP systems comprising of Call Manager Express, Unified Communications Manager (CUCM), Unity Connection and other peripheral components; streamlined call routing processes by 20%.
Utilized packet capture technologies such as Wireshark & Tcpdump to analyze traffic patterns for voice quality assurance and troubleshooting purposes; identified over 150 performance issues with the network infrastructure that were then resolved promptly.
Efficiently deployed new CUCM clusters across multiple locations within tight deadlines while maintaining 100% uptime during cutovers; significantly reduced customer complaints related to faulty communication services by 50%.
Optimized existing telephony configurations through regular firmware updates, configuration changes & system audits; increased end-user satisfaction levels by 45%.

Skills

Cisco Unified Communications Manager
VoIP Protocols
SIP
QoS
Networking
Voice Gateways
CUCM Administration
Cisco Call Manager
IP Telephony

Education

Bachelor of Science in Computer Networking
Educational Institution XYZ
Nov 2011

Certifications

Cisco Certified Voice Professional (CCVP)
Cisco Systems
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

A resume summary for a Cisco Voice Engineer should highlight your expertise in designing, deploying and troubleshooting VoIP systems. You can also mention any certifications you have obtained such as CCNA or CCNP Voice, the number of successful projects you have completed, and how many years of experience you have working with Cisco voice technologies.

Below are some resume summary examples:

Driven Cisco Voice Engineer with 10+ years of experience designing, implementing, and managing voice and video networks. Experienced in the installation, configuration, troubleshooting and maintenance of Cisco Unified Communication systems. Proven ability to develop innovative solutions that reduce operational costs while improving user satisfaction. Seeking to join ABC Tech as a Senior Cisco Voice Engineer where I can use my expertise to build world-class technology infrastructures.

Skilled Cisco Voice Engineer with 10+ years of experience in designing, installing and configuring Cisco Unified Communications systems. Successful track record of providing technical support for VoIP phone systems including troubleshooting network issues, resolving performance-related problems and optimizing system configurations. Experienced in deploying IP phones to remote locations using SCCP protocol and managing multiple voice networks across various platforms.

Talented Cisco Voice Engineer with 8+ years of experience in designing, implementing and managing Cisco IP Telephony solutions. Experienced in advanced technologies such as Unified Communications Manager (CUCM), Unity Connection, UCCX/UCCE and Call Manager Express (CME). Proven track record of successful deployment projects for 70 customers across various verticals. Skilled at troubleshooting complex VoIP issues to ensure maximum uptime for customer networks.

Well-rounded Cisco Voice Engineer with 8+ years of experience in designing, installing, configuring, and troubleshooting VoIP systems. Skilled in deploying Cisco Unified Communications Manager (CUCM), Unity Connection (UCCX) and Expressway Core technologies to improve the efficiency of communication infrastructures. Seeking to join ABC Tech as a senior engineer to leverage my expertise and knowledge for their global reach.

Energetic Cisco Voice Engineer with 8+ years of experience designing, implementing, and troubleshooting Cisco VoIP networks. Experienced in developing scalable solutions for large-scale enterprise environments while consistently meeting customer requirements and expectations. Seeking to join ABC Tech as a Senior Network Administrator where I can utilize my knowledge of the latest technologies to drive business success.

Proficient Cisco Voice Engineer with 7+ years of experience in planning, designing, and implementing voice networks for small to medium-sized businesses. At XYZ Inc., managed the installation and configuration of Cisco VoIP systems across 10 locations. Maintained 99% uptime on all network services over a period of 3 years. Developed automated processes which reduced system administration time by 40%.

Passionate and experienced Cisco Voice Engineer with 10+ years of experience designing, deploying and maintaining highly-available VoIP networks. Proven track record of optimizing performance while driving key projects to successful completion on time and within budget. In previous roles, improved network reliability by 20% and implemented a new Call Manager system in half the expected time period.

Accomplished Cisco Voice Engineer with 8+ years of experience in design, implementation and support of enterprise VoIP solutions. Highly experienced in Cisco Unified Communications Manager (CUCM), IP Phones, Unity Connection and UCCX/UCCE technologies. Demonstrated success managing complex projects from conception to completion for high-profile clients like XYZ Corporation.

2. Experience / Employment

Next comes the work history section, which should be written in reverse chronological order, with your most recent job listed first.

Stick to bullet points when writing this section; doing so allows the reader to quickly digest what you have done and accomplished. When discussing what you did, provide detail and quantifiable results where possible.

For example, instead of saying “Installed Cisco VoIP systems,” you could say, “Successfully installed 15+ complex Cisco VoIP systems within a 12-month period for clients across three states.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Configured
Installed
Troubleshot
Monitored
Optimized
Implemented
Resolved
Analyzed
Upgraded
Programmed
Tested
Documented
Managed
Administered
Supported

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Improved voice infrastructure performance by 25%, resulting in higher customer satisfaction and greater efficiency.
Spearheaded the installation of multiple Cisco Unified Communications Manager (CUCM) systems, VoIP networks and other communication platforms across 10+ sites within 6 months; successfully implemented new Voice over IP (VoIP) security protocols to ensure business continuity.
Reduced downtime for voice services from 2 hours per month to under 1 hour through careful monitoring and proactive maintenance of all core components including routers, switches & gateways as well as PSTN connections using debugging tools such as Wireshark & Solarwinds Orion NPM.
Documented detailed system designs, configurations and troubleshooting procedures for future reference that enabled faster resolution times when managing incidents or requests related to Cisco voice systems; reduced incident response time by 50%.
Reliably maintained 24/7 uptime service levels on more than 60 PBX phone lines with zero outages reported in the last quarter despite heavy traffic volumes during peak periods while continuously optimizing routing paths between call centers & customers’ endpoints worldwide.

Reorganized and upgraded Cisco Voice infrastructure of 25+ sites, resulting in a decrease of system downtime by 20%.
Achieved 98% customer satisfaction ratings after successfully resolving complex technical issues within the VoIP network environment.
Effectively led team members to manage and troubleshoot voice gateways & routers for over 75 client accounts with minimal disruption to services; reduced service calls by 35%.
Mentored junior engineers on how to program and configure various IP telephony components such as call managers, switches and handsets; improved efficiency levels by 10%.
Supported end-users with setting up Cisco Finesse softphones, upgrading phone software versions & installation of new hardware modules; increased user productivity by 15%.

Structured and implemented Voice over IP and VoWiFi networks for 3 major clients, reducing installation time by 25% while increasing system reliability and uptime.
Expedited the troubleshooting process of complex network problems to ensure that service outages were kept to a minimum; reduced resolution times from 8 hours to 4 hours on average.
Participated in design meetings with stakeholders and vendors, providing technical expertise on Cisco voice technologies such as Call Manager, Unity Connection, Unified Communications Manager (UCM) & Collaboration Endpoints (CEP).
Accurately configured routers/switches with QoS parameters/priorities according to customer requirements using IOS commands; improved data transfer performance by 45%.
Assessed bandwidth usage patterns in order to optimize existing equipment configurations across all sites; successfully decreased overall monthly costs by $8,000 without compromising quality of service delivery or system stability levels.

Revised Cisco Unified Communications Manager for 200+ VoIP phones, increasing call quality and reliability by 25%.
Administered Cisco Voice Gateways to troubleshoot voice issues, reducing downtime from 2 hours to 15 minutes on average.
Confidently configured Avaya IP Office systems with over 50 extensions; upgraded software in order to improve scalability & user experience by 10%.
Coordinated installation of new VoIP equipment across 4 regional sites while ensuring system compatibility and network interoperability remained intact.
Analyzed customer feedback regarding the telephone support service offered by the company, identifying areas of improvement that resulted in a 20% increase in customer satisfaction ratings within 6 months.

Consistently maintained 200+ Cisco IP phone systems, VoIP gateways and related hardware; reduced system downtime by 30%.
Managed the installation of over 50 new voice networks for clients across multiple industries, including retail, manufacturing and banking sectors.
Configured routers, switches and PBXs to implement call control protocols such as H323 & SIP; improved network scalability by 40%.
Upgraded existing networks with advanced features like unified messaging integration & QoS routing services in accordance with client specifications; increased customer satisfaction ratings from 83% to 92%.
Demonstrated expertise in troubleshooting complex issues involving Voice VLANs, Auto-Attendant functions & Call Manager Express platforms within specified SLAs (Service Level Agreements).

Competently implemented and configured Cisco Voice infrastructure solutions, including UCM clusters, Unity Connection Voicemail systems, Cisco Contact Centers (UCCE/UCCX) and Call Manager Express platforms; resulting in a 30% improvement in efficiency.
Prepared detailed network diagrams to illustrate the architecture of complex voice networks for over 200 clients across multiple regions; reducing customer on-boarding time by 40%.
Represented the company at various industry events as an expert speaker on unified communication technologies and trends; raised brand visibility by 54%.
Formulated comprehensive disaster recovery plans to ensure high availability of all voice services during outages or service disruptions; improved uptime from 88% to 95%.
Developed training material for internal teams that enabled them to quickly troubleshoot common issues related to Voice infrastructure components within 2 hours instead of 4 hours previously.

Tested and validated Cisco Unified Communications Manager (CUCM), Enterprise Voice Networks, and IP Telephony solutions for over 75 customers; successfully reduced network downtime by 25%.
Troubleshot complex voice issues within enterprise networks to ensure effective communication between users; resolved 100+ incidents in the last quarter alone.
Advised clients on the latest telecommunication technologies available to aid with their day-to-day operations while maintaining a high level of customer satisfaction ratings at 80%.
Introduced cost savings measures through optimizing existing call routing structures and consolidating multiple voice gateways into one system, resulting in an annual cost reduction of $25K per client site.
Resourcefully developed custom scripts using CLI commands for automating various tasks such as setting up voicemail boxes or adding new extensions; improved overall efficiency by 30%.

Meticulously configured and maintained Cisco VoIP networks for 15+ customers, resulting in improved call quality with fewer dropped calls.
Facilitated the installation of over 500 IP phones across multiple offices within a 4-month period; decreased overall costs by 25%.
Presented innovative solutions to voice application server issues that had been plaguing customer sites for months, leading to increased productivity levels by 15%.
Installed new routers and switches on 10 customer sites while troubleshooting existing hardware problems, reducing downtime and system errors by 30%.

3. Skills

Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual who is proficient in Cisco Voice over IP (VoIP) technologies, while another may be looking for someone who has experience with Avaya solutions.

Therefore, it’s important to tailor the skills section of your resume to each job you are applying for. This will help ensure that applicant tracking systems recognize the keywords and phrases they’re searching for when scanning resumes.

In addition to listing relevant skills here, don’t forget to discuss them further in other sections such as work experience or summary statement.

Below is a list of common skills & terms:

CUCM Administration
Cisco Call Manager
Cisco Unified Communications Manager
IP Telephony
Networking
QoS
SIP
Troubleshooting and Debugging
VoIP Protocols
Voice Gateways

4. Education

Mentioning your education on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, include an education section below the resume objective. However, if you have significant work experience to showcase, it may be better not to include an education section at all.

If including an education section is necessary for this role, try to mention courses or subjects related specifically to Cisco Voice Engineering that could help demonstrate your qualifications for the job.

Bachelor of Science in Computer Networking
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to potential employers that you have a certain level of expertise in the field. They also show that you are committed to professional development and keeping your knowledge up-to-date.

If there is an industry certification related to the job for which you are applying, make sure it is included on your resume. This will give hiring managers confidence that they can trust in your abilities as a qualified candidate.

Cisco Certified Voice Professional (CCVP)
Cisco Systems
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Georgiana White, this would be Georgiana-White-resume.pdf or Georgiana-White-resume.docx.

7. Cover Letter

Writing a cover letter is an important part of the job application process. It should be no more than 2 to 4 paragraphs and separate from your resume. Its purpose is to provide further detail about who you are and why you’re a great fit for the role.

Cover letters give recruiters better insight into what makes you unique as a professional, allowing them to get an idea of your personality before they even meet or speak with you. They can also make all the difference when it comes to standing out against other applicants applying for the same position.

Below is an example cover letter:

Dear Paolo,

I am writing to apply for the position of Cisco Voice Engineer at XYZ Company. With more than eight years’ experience designing, deploying, and troubleshooting Cisco VoIP systems, I am confident I will be an asset to your team.

In my current role as a Cisco Voice Engineer at ABC Corporation, I provide Tier 3 support for a nationwide VoIP deployment. I have experience with a variety of Cisco voice products, including Call Manager, Unity Connection, and Unified Communications Manager Express. In addition, I have implemented several features such as IP phone provisioning, call forwarding rules, voicemail integration with email systems, and call recording.

I am also proficient in networking technologies such as routers and switches. My analytical skills enable me to quickly identify problems and find creative solutions. In one instance, I was able to reduce network downtime by more than 50% by implementing changes to the network configuration.

I would welcome the opportunity to bring my knowledge and expertise to your organization and contribute to your success. Please find attached a copy of my resume for your review; if you have any questions or would like additional information about my qualifications please do not hesitate to contact me at [phone number] or [email address]. Thank you for your time and consideration; I look forward hearing from you soon!

Sincerely,

Georgiana