Cage Cashier Resume Guide
Cage cashiers handle money transactions within a casino. They take payments from players, exchange chips for cash, and process customer withdrawals. They also count coins and currency to ensure accuracy in all financial operations.
You bring years of experience in the casino business, yet employers don’t know who you are. To get their attention and show them why they should hire you as a cage cashier, your resume must stand out from the crowd.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Cage Cashier Resume Sample
Lauryn Rempel
Cage Cashier
[email protected]
323-250-5288
linkedin.com/in/lauryn-rempel
Summary
Committed and reliable cage cashier with 3+ years of experience in a busy casino environment. At XYZ, managed daily transactions up to $20K and provided excellent customer service to all patrons. Trained new hires on policies and procedures for accurate money handling, resulting in minimal discrepancies over the course of two years. Highly organized with strong attention to detail; proficient in MS Office Suite and point-of-sale systems.
Experience
Cage Cashier, Employer A
Laredo, Jan 2018 – Present
- Resolved customer disputes and discrepancies quickly, resulting in a 10% increase in customer satisfaction levels.
- Efficiently managed the cash register and handled over $15,000 in daily transactions with accuracy and precision; optimized sales operations by introducing new payment methods for customers’ convenience.
- Inspected bills for counterfeit currency detection on an ongoing basis to ensure security of transaction processes; caught 3 instances of fake money within one month alone.
- Reduced time spent at checkout counters by 20%, allowing staff to handle more customers faster without compromising quality or safety standards during busy periods throughout the day/night shifts.
- Streamlined the cash handling process through implementation of automated software systems that ensured greater accuracy when counting out change correctly at all times.
Cage Cashier, Employer B
Eugene, Mar 2012 – Dec 2017
- Substantially increased daily cage revenues by 10% through accurate cash management and efficient customer service.
- Operated computerized point-of-sale system to process transactions, accurately calculating payouts, exchanging foreign currency and issuing gaming chips in accordance with established policies and procedures.
- Structured end of shift duties including balancing drawers to the penny, verifying inventory counts for all money related items as well as preparing bank deposits for drop offs at local banks; consistently met deadlines without error or delay over a 5 year period.
- Balanced multiple tasks simultaneously in high volume workload environments while maintaining accuracy levels above 98%.
- Mentored new hires on proper cash handling techniques while ensuring compliance with safety regulations; promoted from Cage Cashier to Lead after only 6 months of employment due to outstanding performance.
Skills
- Customer Satisfaction
- Teamwork
- Hospitality
- Cashiering
- Data Entry
- Time Management
- Casino
- Gaming Industry
- Cash Handling
Education
High School Diploma
Educational Institution XYZ
Nov 2011
Certifications
Cage Cashier Certification
American Gaming Association
May 2017
1. Summary / Objective
Your resume summary/objective should provide the hiring manager with a snapshot of your cage cashier experience and skills. In this section, you can highlight any relevant certifications or qualifications that demonstrate your competency in handling money transactions, as well as any customer service awards you have received. You could also mention how many years of experience you have working in a casino environment and what makes you an ideal candidate for the role.
Below are some resume summary examples:
Enthusiastic and detail-oriented Cage Cashier with 5+ years of experience in a fast-paced gaming environment. Proven ability to accurately manage large sums of money while providing excellent customer service. Seeking to bring strong leadership and problem solving skills to ABC Casino as the next Cage Cashier. In previous roles, improved compliance rate by 17% through diligent monitoring and reporting systems implementation efforts.
Skilled cage cashier with 8+ years of experience in handling financial transactions and providing customer service. At XYZ, managed a team of 5 cage workers to ensure accurate bookkeeping and proper accounting protocols. Received the “Employee of the Month” award four times for exemplary performance and attention to detail. Committed to upholding strict security standards while offering excellent customer service at all times.
Amicable cage cashier with 7+ years of experience in customer service and handling monetary transactions. At XYZ, managed the daily flow of funds within a $1 million budget. Adept at accurately counting money, preparing bank deposits, and helping customers resolve their issues quickly and professionally. Experienced in balancing books as well as training new employees on proper procedures for accepting payment from customers.
Hard-working and personable cage cashier with 5+ years of experience in the gaming and hospitality industry. Adept at handling large amounts of money, documenting financial transactions, and providing excellent customer service. Seeking to leverage considerable skillset to contribute as a Cage Cashier for ABC Casino & Resort. Recent achievements include increasing accuracy levels from 97% to 99%.
Dependable cage cashier with 3+ years of experience in fast-paced casino environments. Skilled at accurately counting and exchanging large sums of money, managing customer inquiries, and resolving discrepancies quickly. Seeking to join ABC Casino as the next cage cashier to ensure a high level of security for customers’ funds while providing excellent customer service.
Accomplished cage cashier with over 5 years of experience in the casino industry. Expertise includes customer service, money management, and balancing multiple accounts for accuracy. At XYZ Casino managed a team of 10+ staff members to process transactions quickly and accurately during peak hours. Developed training program resulting in improved efficiency by 20%.
Determined cage cashier with 8+ years of experience handling large sums of money and providing excellent customer service. Achieved an average 98% accuracy rate in daily financial transactions at XYZ Casino for 4 consecutive years. Aiming to join ABC Casino’s team to provide fast, efficient, and accurate services while ensuring a positive player experience.
Talented cage cashier with over four years of experience working in high-volume gaming establishments. Proven track record of providing superior customer service while ensuring the accuracy, security and integrity of all transactions. Seeking to join ABC Casino as a Cage Cashier to provide customers with an exceptional gambling experience.
2. Experience / Employment
For the experience section, you want to list your work history in reverse chronological order, with the most recent job listed first.
Stick to bullet points when talking about what you did; this makes it easier for the reader to take in all of the information quickly. When writing each point, provide detail and explain any quantifiable results that were achieved due to your efforts.
For example, instead of saying “Processed customer transactions,” you could say, “Accurately processed over 400 transactions per day using a variety of payment methods including cash and credit cards.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Processed
- Counted
- Balanced
- Stocked
- Operated
- Handled
- Monitored
- Secured
- Reconciled
- Organized
- Inspected
- Resolved
- Recorded
- Disbursed
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Coordinated
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Secured $20,000 in cash daily as a Cage Cashier at the casino, executing all transactions accurately and promptly.
- Optimized customer experience by quickly processing over 200+ ticket-in/ticket-out exchanges per day; reduced wait times to an average of 5 minutes or less.
- Spearheaded efforts to reduce errors when handling large amounts of money with accurate counting techniques that saved time and improved accuracy levels by 22%.
- Processed cash deposits from customers for slot machines, table games and other gaming activities; managed chip inventory efficiently each shift while adhering to strict security requirements & procedures set forth by the state’s Gaming Commission regulations.
- Accurately verified player’s identification cards against their records in order verify age restrictions before allowing them access into the gaming areas of the casino establishment.
- Independently managed cage operations, including cashing checks and processing large cash transactions while maintaining accuracy with minimal errors.
- Participated in the daily reconciliation of all financial activities and assisted with resolving discrepancies; reduced losses due to internal fraud by 11%.
- Reconciled customer accounts on a monthly basis, ensuring that all client balances were up-to-date and accurate throughout the period.
- Expedited cashiering processes for customers during busy periods; handled an average of 60+ transactions per hour without compromising quality or accuracy in record time (15 seconds/transaction).
- Improved customer service satisfaction levels through effective communication & interpersonal skills when assisting guests at the cage counter; increased overall ratings from 7 out of 10 to 9 out of 10 within 6 months.
- Demonstrated proficient handling of cash register, accurately recording all transactions to the penny and balancing up to $5,000 in daily receipts.
- Counted money at the start and end of shift with 100% accuracy; monitored safe drops every hour while ensuring that proper security protocols were followed.
- Competently handled customer inquiries regarding payment options (cash/debit/credit) and provided assistance when needed; increased customer satisfaction scores by 10%.
- Coordinated with management for restocking supplies on a regular basis, reducing out-of-stock situations by 15%.
- Presented customers their change quickly & courteously upon completion of transaction; processed an average of 150+ payments per day without error or delay.
- Introduced efficient processes to improve cash handling and reduce cage transactions time by 25%, resulting in a $1,800 increase in revenue for the quarter.
- Developed complete understanding of money counting machines and currency exchanges; accurately counted over 800 tickets worth more than $10,000 daily with 100% accuracy.
- Recorded all ticket redemption information into company database system while ensuring that customers received correct amount owed; reduced discrepancies between records & actual funds by 15%.
- Effectively managed customer inquiries regarding payment options, special offers or promotions at the cage counter; provided clear instructions on steps needed to be taken for successful transaction completion within 5 minutes each time on average.
- Organized large amounts of casino chips according to chip denominations and kept up-to-date inventory counts through regular audits, further enhancing security measures around sensitive financial data.
- Advised customers on gaming rules and regulations, resulting in a 40% decrease in customer complaints.
- Handled cash transactions for casino customers totaling $25,000 daily; balanced the books accurately at the end of each shift with a 0% variance rate.
- Revised existing policies to improve cage operations by 25%, leading to increased efficiency and higher levels of customer satisfaction across all gaming areas.
- Reorganized inventory systems within two months of hire date, streamlining processes and saving an average of 2 hours per day previously spent on manual data entry tasks alone.
- Consistently exceeded management expectations by providing excellent service to guests while taking into account their individual needs and preferences during every transaction handled at the cage cashier booth.
- Monitored and managed the cash flow of a casino cage with over $2 million in daily transactions, ensuring accuracy and compliance to all gaming regulations.
- Assessed customer needs quickly, accurately processing transactions including deposits and withdrawals while promoting additional services such as check cashing.
- Proficiently handled money counting machines and other related equipment; increased safety procedures by 25% through implementing new policies for handling large amounts of cash.
- Compiled detailed reports on end-of-day activities, reconciling all monetary discrepancies within 2 hours after closing each shift; reduced errors & losses by 15%.
- Represented the company professionally at all times when dealing with customers both face-to-face and via telephone inquiries; achieved 100% satisfaction ratings from client feedback forms issued quarterly.
- Formulated accurate cash transactions for customers exchanging coins and currency, issuing change or vouchers in a timely manner while maintaining over $10,000 in daily float.
- Utilized advanced 10-key proficiency to accurately process up to 500 financial transactions per day with minimal errors; increased accuracy rate by 15%.
- Prepared bank deposits on time each shift, ensuring that all funds were correctly tallied and accounted for prior to deposit pickup by armored security personnel.
- Stocked the cage area with necessary supplies such as paper rolls and printer ribbons at least twice a week while keeping track of inventory levels so that stock never ran out unexpectedly.
- Reliably anticipated customer needs when cashing checks & ticket redemption payouts; exceeded weekly target goals set by management team by 20%.
- Facilitated customer transactions of up to $10,000 daily as a Cage Cashier at the casino, handling large cash amounts and disbursing winnings with accuracy.
- Achieved over 95% customer satisfaction rate by providing prompt service and resolving all customer inquiries in an effective manner.
- Meticulously tracked inventory levels across multiple currencies including chips, coins and paper money; identified discrepancies quickly for resolution purposes before any losses occurred.
- Disbursed funds efficiently via check or credit card payment upon customers’ request; completed transactions within 10 minutes on average while maintaining high security standards throughout each transaction process.
3. Skills
The skillset employers require in an employee will likely vary, either slightly or significantly; skimming through their job adverts is the best way to determine what each is looking for. One organization may require the candidate to be proficient in cash handling, while another may need them to have experience with customer service.
It is essential that you tailor your resume’s skills section for each job application; this way, it will include all of the keywords required by applicant tracking systems (computer programs used by employers to scan resumes).
In addition, you can further elaborate on these skills/qualifications and demonstrate how they are applicable through other sections such as work history or summary.
Below is a list of common skills & terms:
- 10 Key
- Accounting
- Cash Handling
- Cashiering
- Casino
- Customer Satisfaction
- Data Entry
- Filing
- Gaming Industry
- Hospitality
- Hospitality Industry
- Hospitality Management
- Hotels
- Resorts
- Team Leadership
- Teamwork
- Time Management
4. Education
Adding an education section to your resume is not a requirement, but it can be beneficial if you are just starting out in the field. If you have recently graduated and do not yet have any work experience, include an education section below your resume objective.
If you decide to list your education on the resume, make sure that it is relevant to being a cage cashier. Highlight courses or certifications related to money management or customer service that may give employers insight into how well-suited you are for this role.
High School Diploma
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to demonstrate your knowledge and expertise in a particular field. They are also an effective way of showing potential employers that you have taken the initiative to stay up-to-date with industry trends and standards.
Including certifications on your resume is especially beneficial if they relate directly to the job role for which you are applying, as it will show that you possess all of the necessary skills required for success in this position.
Cage Cashier Certification
American Gaming Association
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Lauryn Rempel, this would be Lauryn-Rempel-resume.pdf or Lauryn-Rempel-resume.docx.
7. Cover Letter
Including a cover letter with a job application is the perfect way to demonstrate your interest in the role and stand out from other applicants. It’s usually made up of 2 to 4 paragraphs which highlight why you’re an ideal candidate for the position as well as any experience or skills that make you unique.
Cover letters are not always necessary, but they can give recruiters more insight into who you are and what makes you qualified for the job. Writing one will help show employers how passionate and motivated you are about taking on this new challenge.
Below is an example cover letter:
Dear Afton,
I am writing in regards to your posting for a Cage Cashier. With experience working as both a cashier and customer service representative, I have the skills and qualifications that are needed for this position.
As a Cage Cashier at [casino name], I was responsible for handling large amounts of money and providing excellent customer service to casino patrons. I have experience counting money, making change, and processing transactions quickly and accurately. In addition, I am able to handle difficult situations with tact and diplomacy.
I would be an asset to your team because of my strong work ethic and ability to provide excellent customer service. My goal is always to create a positive experience for customers, even in high-pressure situations. I am confident that I can do the same for your organization if given the opportunity.
Please find attached a copy of my resume detailing my relevant experience working as both a cashier and customer service representative. For more information about my qualifications or background, please contact me at [phone number] or [email address]. Thank you for your time; I look forward to hearing from you soon!
Sincerely,
Lauryn