Business Support Manager Resume Guide

Business support managers are responsible for providing administrative and operational assistance to help businesses run smoothly. They manage day-to-day operations, coordinate resources, ensure customer satisfaction, oversee staff performance and handle financial records. Additionally, they may provide advice on business strategy and develop new processes to improve efficiency.

Your ability to manage and support a business is unparalleled, but hiring managers won’t know that unless you tell them. Writing a resume tailored to their industry will make sure they take notice of your skills and accomplishments.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Business Support Manager Resume Sample

Shaniya Jast
Business Support Manager

[email protected]
866-525-7910
linkedin.com/in/shaniya-jast

Summary

Proficient business support manager with 8+ years of experience in developing and implementing processes to improve business operations. Experienced in providing project management, customer service, training & development, and IT support for various organizations. At XYZ, increased client satisfaction by 25% through the implementation of an automated ticketing system. Highly organized individual who is committed to delivering results on time and within budget.

Experience

Business Support Manager, Employer A
Eugene, Jan 2018 – Present

Advised executive leadership team on strategy and business operations, resulting in an increase of 25% operational efficiency.
Represented company at industry conferences to promote products and services; secured over $50K worth of contracts through successful networking engagements.
Diligently managed a budget of $250K for six departments while ensuring the delivery of quality customer service within tight deadlines; reduced costs by 10%.
Mentored new staff members in best practices related to office procedures and protocols, leading to improved onboarding times from 4 weeks down to 2 weeks per employee on average.
Participated actively in various cross-functional projects with multiple stakeholders across different locations, contributing 20 hours/week towards project management activities & successfully achieving deliverables ahead of schedule.

Business Support Manager, Employer B
Charlotte, Mar 2012 – Dec 2017

Assessed operational needs of the organization and developed business strategies to enhance overall efficiency; increased productivity by 10% in 1 year.
Implemented process improvements for all departments, streamlining order processing systems, customer service protocols and accounting procedures that saved $8K annually on administrative costs.
Spearheaded new initiatives to build strong relationships with clients and vendors while ensuring compliance with industry regulations; grew customer base by 25%.
Independently managed daily tasks such as data entry, record keeping & report generation within deadlines; improved accuracy levels from 75% to 95%.
Utilized various software tools including MS Word, Excel & PowerPoint effectively to prepare presentations for senior management meetings.

Skills

Change Management
Team Leadership
Project Planning
Process Improvement
Business Process Improvement
Performance Management
Operations Management
Account Management
Coaching

Education

Bachelor of Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Business Support Manager
International Association of Business Support Professionals
May 2017

1. Summary / Objective

A resume summary/objective is a snapshot of who you are and what makes you the ideal candidate for this role. As a business support manager, your summary should highlight your ability to provide operational guidance and streamline processes across departments. You could also mention how many years of experience you have in customer service or project management, as well as any certifications that make you stand out from other applicants.

Below are some resume summary examples:

Dependable business support manager with 5 years of experience providing administrative and operational management to ensure organizational productivity. Skilled in overseeing staff, coordinating projects, and creating processes that streamline operations. Seeking to join ABC Company as the next Business Support Manager where I can utilize my expertise in collaboration tools and excellent problem-solving skills for a successful organization.

Determined business support manager with 4+ years of experience in customer service and business operations. Ability to handle complex situations, build relationships, develop strategies for success, and streamline processes. Proven track record of managing teams up to 8 members while achieving excellent customer satisfaction ratings (95%). Dedicated to driving results through meticulous planning & implementation of best practices.

Reliable business support manager with excellent communication and problem-solving skills. Possesses 5+ years of experience in customer service, project management, and business administration roles. Proven track record at XYZ Corporation of leading teams to success through effective collaboration and crisis resolution initiatives. Highly skilled in leveraging technology to increase efficiency while minimizing costs.

Seasoned business support manager with 10+ years of experience providing top-notch customer service and operational assistance to medium-sized businesses. Proven track record of delivering superior results through process optimization, data analysis, cost reduction strategies, and team leadership. Seeking a challenging role at ABC Company to utilize my expertise in driving customer success and satisfaction.

Detail-oriented business support manager with over 10 years of experience in providing comprehensive administrative, operational, and financial assistance to small businesses. Highly efficient at developing strategies to streamline workflow processes while consistently delivering outstanding customer service. Proven success in managing budgets up to $200K across multiple projects simultaneously.

Skilled business support manager with 8+ years of experience in customer service, office management, and administrative roles. Proven ability to develop efficient processes that improve client satisfaction while reducing operational costs. Seeking a position at ABC where I can utilize my organizational skills to ensure the smooth running of operations for their diverse portfolio of clients.

Talented business support manager with 5+ years of experience in providing operational and administrative assistance to executives. Committed to driving organizational excellence through efficient processes, data-driven decisions, and team collaboration. Seeking an opportunity at ABC Corporation where I can use my strong problem solving skills to help drive success from the ground up.

Driven business support manager with 5+ years of experience in customer service, process improvement, and project management. Proven track record of success reducing costs and improving efficiency within administrative departments at XYZ Corporation. Experienced leader seeking to provide exceptional customer experiences for ABC Company’s clients.

2. Experience / Employment

The employment (or experience) section is where you provide details on your work history. This should be written in reverse chronological order, meaning the most recent job goes first.

When writing about what you did, stick to bullet points as much as possible; this makes it easier for the reader to digest what you have to say quickly. Take some time when crafting these bullets and think of quantifiable results that were achieved due to your efforts.

For example, instead of saying “Managed customer service team,” try something like “Led a five-person customer service team responsible for responding promptly and accurately to client inquiries via phone or email—resulting in an average response rate of 85% within 24 hours.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Managed
Coordinated
Monitored
Assisted
Analyzed
Resolved
Trained
Developed
Implemented
Streamlined
Automated
Facilitated
Supervised
Optimized
Administered

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Demonstrated
Expedited
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Structured
Utilized

Below are some example bullet points:

Administered daily business support operations for a team of 20 staff, ensuring that all activities were completed on time and within budget.
Actively reviewed existing policies and procedures to identify areas of improvement; successfully reduced operational expenses by 15%.
Reduced administrative tasks related to onboarding new employees from 8 hours down to 2 hours through the implementation of streamlined processes.
Revised financial reports for accuracy and completeness in accordance with company accounting standards; improved efficiency by 30% over 4 months period.
Optimized data tracking systems utilizing advanced analytics techniques, resulting in enhanced customer service delivery across the organization (+20%).

Presented comprehensive business solutions and strategies to senior management, resulting in an 18% increase in revenue over the past year.
Reliably managed administrative tasks related to customer relations, data entry and filing documents, helping streamline operations within a 2-week timeframe.
Structured sales processes for 8 team members which included setting goals & KPIs as well as monitoring progress; achieved target goals 3 months ahead of schedule with minimal errors or delays.
Managed all aspects of office maintenance including ordering supplies, maintaining equipment and overseeing repairs; reduced annual expenses by $5K without sacrificing quality standards or safety regulations.
Demonstrated strong project coordination abilities while handling multiple projects simultaneously on tight deadlines whilst keeping stakeholders updated at every step towards completion – completed 10+ projects successfully with no major problems reported by customers/clients.

Achieved a 5% cost reduction across the business operations by streamlining existing processes and introducing new strategies.
Formulated a detailed plan to improve customer service standards throughout the organization, resulting in an increase of 4+ points in overall customer satisfaction survey ratings within six months.
Thoroughly reviewed all departmental budgets on a monthly basis to ensure spending was kept within allocated limits, saving an average of $10,000 per month for the company.
Developed new procedures and training materials for onboarding staff members so they could quickly transition into their roles; reduced onboarding time from two weeks to one week with minimal errors or delays.
Monitored employee performance data daily and reported any discrepancies immediately to senior management; successfully identified 3 key areas of improvement which led to higher productivity levels over a three-month period (+7%).

Analyzed financial records and documents of the organization to identify discrepancies, resulting in a 5% reduction in operational costs.
Introduced new processes for tracking customer service inquiries, leading to an improvement in response times by 10%.
Meticulously coordinated executive calendars and travel arrangements while also managing office operations such as procurement, IT support & mailroom services; completed tasks with 99% accuracy rate within quick turnaround times.
Coordinated team meetings on behalf of department heads, ensuring that all participants were up-to-date with project developments prior to each session start time; increased productivity levels by 25%.
Improved data entry procedures across departments through developing internal databases which streamlined record keeping activities; decreased manual documentation time from 8 hours per week down to 2 hours per week on average.

Streamlined business support operations by automating manual processes and updating system software, reducing administrative workloads by 40% within 6 months.
Expedited client inquiries and requests to ensure timely response with a backlog reduction of 50% over the course of 1 year.
Supervised 5 staff members in providing daily administrative services such as filing paperwork, responding to emails & phone calls, scheduling meetings; improved team efficiency by 20%.
Automated various business systems for enhanced speed and accuracy with an error rate decrease from 10% to 2%.
Successfully trained 25+ new employees on office protocols and procedures in their first month of employment at organization.

Substantially improved business operations by streamlining administrative processes, reducing costs by 19% and improving data accuracy.
Facilitated the onboarding of new staff members; trained a total of 30 employees on company policies in less than 2 months.
Compiled monthly financial reports for upper management detailing key performance metrics and providing actionable insights to drive positive outcomes.
Trained customer service representatives on product knowledge as well as best practices related to sales & marketing strategies, resulting in an increase of 15% in customer retention rate over 3 quarters.
Reorganized departmental filing systems which enabled faster retrieval time for documents leading to increased efficiency within the team by 40%.

Consistently resolved operational issues with a high degree of efficiency, successfully decreasing customer complaints by 45%.
Assisted in the preparation and implementation of detailed business plans to meet company goals; facilitated an 8% increase in profits over 3 years.
Prepared comprehensive reports on team performance, operations progress and financials for senior management review; identified areas for improvement that resulted in $20K savings annually.
Streamlined processes across various departments to reduce time spent on administrative tasks by 25%, allowing greater focus on developing new strategies for success.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC might be looking for a business support manager with experience in project management and customer service, while Organization XYZ may require the candidate to have expertise in financial analysis.

It is important to tailor your skills section of your resume accordingly since many employers use applicant tracking systems these days. This software scans resumes for certain keywords before passing them on to human recruiters, so you want to make sure that yours contains all relevant ones.

Once listed here, you can further elaborate on your skillset by discussing it more thoroughly in other areas like the summary or work history sections.

Below is a list of common skills & terms:

Account Management
Administration
Analysis
Banking
Business Analysis
Business Development
Business Planning
Business Process Improvement
Business Strategy
Change Management
Coaching
Communication
Contract Management
Contract Negotiation
Credit
Customer Satisfaction
Data Analysis
Event Management
Finance
Financial Analysis
Financial Services
Human Resources
Office Administration
Operations Management
Performance Management
Policy
Process Improvement
Procurement
Program Management
Project Planning
Public Sector
Recruiting
Risk Management
Stakeholder Engagement
Stakeholder Management
Strategy
Team Leadership
Team Management
Teamwork
Time Management

4. Education

Mentioning an education section on your resume will depend on how much experience you have. If you just graduated and don’t have many work experiences to showcase, mention it below your resume objective. However, if you are a seasoned business support manager with plenty of responsibilities at various companies, omitting the education section is perfectly acceptable.

If an education section is included in your resume for this role, try to include courses or subjects related specifically to business support management that demonstrate relevant knowledge and skills.

Bachelor of Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to a potential employer that you have the knowledge and skills necessary for the job. It is important to include any certifications related to your field on your resume, as it will show employers that you are qualified and knowledgeable in what you do.

Including certifications can also give hiring managers an idea of how up-to-date your industry knowledge is, which could be beneficial if they are looking for someone who has kept their skills current.

Certified Business Support Manager
International Association of Business Support Professionals
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Shaniya Jast, this would be Shaniya-Jast-resume.pdf or Shaniya-Jast-resume.docx.

7. Cover Letter

Providing a cover letter with your job application is a great way to make sure you stand out from the competition. It’s made up of 2-4 paragraphs and gives employers additional insight into who you are, what makes you suitable for the role, and why they should consider hiring you over someone else.

Cover letters aren’t always required but writing one can be beneficial in helping recruiters better understand how your skills match their needs. They also provide an opportunity to show off your personality which can help make a lasting impression on potential employers.

Below is an example cover letter:

Dear Maymie,

I am writing in response to your posting for a Business Support Manager. With my experience in managing teams of customer service representatives, as well as my strong organizational and communication skills, I am confident I would be a valuable asset to your organization.

In my current position at [company name], I manage a team of 25 customer service representatives who handle customer inquiries via phone, email, and chat. I have developed strong relationships with our clients and have a thorough understanding of their needs and expectations. I use this knowledge to provide direction and feedback to my team so that we can deliver the best possible service. In addition, I regularly review our performance metrics to identify areas for improvement and develop strategies to address these issues. As a result of my efforts, our team has consistently achieved high levels of customer satisfaction.

I am also well-versed in business operations and procedures. In previous roles, I have been responsible for developing policies and procedures, overseeing compliance with internal controls, managing budgets, and leading process improvement initiatives. My ability to wear many hats makes me an ideal candidate for this role.

I look forward to bringing my experience and skillset to your organization as your next Business Support Manager. Please do not hesitate to contact me if you have any questions or would like additional information about my qualifications.

Sincerely,

Shaniya