Business Process Manager Resume Guide

Business Process Managers are responsible for overseeing the design, implementation and management of efficient business processes. They analyze existing processes and develop strategies to improve them in order to increase productivity, reduce costs and enhance customer satisfaction. Additionally, they monitor process performance using metrics such as throughput time or cost per unit.

Your ability to manage business processes is unparalleled, and any organization would benefit from your expertise. But they won’t know who you are unless you write a resume that demonstrates your qualifications in an impressive way.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Business Process Manager Resume Sample

Beulah Cruickshank
Business Process Manager

[email protected]
339-133-0888
linkedin.com/in/beulah-cruickshank

Summary

Diligent Business Process Manager with 10+ years of experience in streamlining business operations and developing process improvement strategies. Highly-skilled at identifying, evaluating, and implementing cost-effective solutions to optimize organizational efficiency. Proven track record of improving customer service levels by 15% while reducing operational costs by 18%. Experienced in leading cross-functional teams through complex projects from concept to completion.

Experience

Business Process Manager, Employer A
Cape Coral, Jan 2018 – Present

Documented and complied with over 50 business processes, driving organizational efficiency by 8% in the last quarter.
Diligently monitored projects to ensure that critical tasks were completed on time and within budget; saved $25,000+ through process optimization initiatives in 2020 alone.
Spearheaded a project management overhaul which resulted in a 20% reduction of turnaround times for all new customer requests and orders.
Reduced paperwork associated with daily operations by 75%, leading to improved accuracy across multiple departments without compromising quality or timelines expectations.
Compiled detailed reports on departmental metrics such as task completion rates, resource utilization & cost savings for upper-level management review each month.

Business Process Manager, Employer B
Charleston, Mar 2012 – Dec 2017

Resolved complex business process issues for over 20 departments, reducing inefficiencies by 30% and saving the company $200K+ annually.
Mentored a team of 8 junior staff members on project management best practices, resulting in an average 15% increase in productivity across all projects.
Confidently led cross-functional meetings with executives to identify potential areas for automation and improved processes; successfully implemented 3 new systems within 6 months that resulted in 25% faster turnaround time.
Participated actively as part of a task force to evaluate current system capabilities and develop strategies to maximize efficiency; identified 200+ manual steps that were streamlined into automated processes thereby improving accuracy by 40%.
Streamlined communication channels between stakeholders through effective use of collaboration tools such as Slack, Skype & Zoom which increased response times from 2 days down to 1 hour overall.

Skills

Process Improvement
Business Process Improvement
Business Analysis
Change Management
Business Process
Team Leadership
Cross Functional Team Leadership
Program Management
Project Planning

Education

Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Business Process Professional (CBPP)
International Association of Business
May 2017

1. Summary / Objective

A resume summary/objective is the first thing a hiring manager reads, so it’s important to make sure yours stands out. As a business process manager, you can use this section to highlight your experience in streamlining operations and improving efficiency. You could also mention any certifications or awards you have received for your work in this field as well as any innovative solutions you have implemented that saved time and money.

Below are some resume summary examples:

Amicable and detail-oriented business process manager with 6+ years of experience. Skilled in leading cross-functional teams and improving operational efficiency for numerous organizational clients. Instrumental in reducing customer onboarding time by 35%, slashing total cost per acquisition by 22% and increasing the average sale price by 10%. Currently looking to join ABC Corp to streamline their processes while ensuring high levels of customer satisfaction.

Hard-working and proactive business process manager with 8+ years of experience in analyzing and redesigning processes for improved efficiency. Proven track record of implementing cost-effective solutions to maximize productivity and reduce operational costs. Looking to join ABC Inc., where I can apply my expertise in streamlining processes and procedures, driving organizational change initiatives, and developing best practices for the company’s success.

Accomplished business process manager with 8+ years of experience in streamlining operational processes, improving efficiency and reducing costs. Proven track record of leading cross-functional teams to develop innovative solutions for complex challenges. Ability to manage multiple projects simultaneously while ensuring quality results on schedule. Seeking a position at ABC Company where I can utilize my skills in project management and problem solving.

Detail-oriented process manager with 5+ years of experience in business process improvement and analysis. Skilled at identifying opportunities for efficiency, streamlining operations, developing innovative solutions to complex challenges, and delivering cost savings. At XYZ Corporation designed a new system that reduced the time needed for inventory management by 12%. Proven ability to effectively manage teams and projects from start to finish.

Seasoned business process manager with 8+ years of experience leading successful projects and developing cost-saving solutions. Looking to join ABC Corp as a strategic leader, leveraging expertise in driving organizational improvement initiatives that result in improved performance and customer satisfaction. At current employer, managed an eight-person team which enabled the organization to save $200K annually from reduced operational costs.

Talented business process manager with 8+ years of experience in streamlining processes and improving efficiency. Proven track record of developing strategies to reduce costs, maximize resources, and ensure compliance with regulations. At ABC Corporation, led a team that reduced the time required for new hires onboarding by 60%. Experienced in working with stakeholders at all levels to design custom solutions tailored to their needs.

Determined business process manager with 8+ years of experience driving efficiency and accuracy in a variety of industries. Proven track record of developing effective strategies to optimize processes, reduce costs, and increase customer satisfaction. Looking to join ABC Company as the next Business Process Manager so I can apply my expertise to ensure high-performing operations within their organization.

Well-rounded business process manager with 8+ years of experience. Skilled in creating, executing and measuring the success of complex processes to ensure optimal performance. At XYZ I improved efficiency by 30%, reduced costs by 15% and increased customer satisfaction ratings by 20%. Looking for an opportunity to bring my expertise in driving operational excellence to ABC organization.

2. Experience / Employment

For the experience section, you should list your employment history in reverse chronological order. This means that the most recent job is listed first.

Stick to bullet points when writing this section; it makes it easier for a reader to take in what you have written quickly and accurately. When describing each role, try to provide details on what you did and any quantifiable results achieved through your work.

For example, instead of saying “Managed business processes,” you could say “Developed new process documentation standards which resulted in an 80% reduction of errors across all departments.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Streamlined
Automated
Analyzed
Implemented
Managed
Monitored
Evaluated
Optimized
Developed
Documented
Resolved
Facilitated
Trained
Coordinated
Reported

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Demonstrated
Expedited
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Structured
Utilized

Below are some example bullet points:

Evaluated current business processes for efficiency and accuracy, identifying over 40 areas of improvement which resulted in a 20% reduction in operational costs.
Efficiently managed the implementation of new business process models across 8 departments, ensuring that all stakeholders had access to relevant training materials and resources needed to transition with minimal disruption.
Assessed customer feedback data from surveys & interviews; formulated innovative strategies to optimize user experience and boost customer satisfaction by 30%.
Managed team performance metrics on an ongoing basis, coaching 5+ direct reports towards achieving their set goals while gaining valuable insights into project progress at various stages along the way.
Prepared comprehensive monthly reports outlining key findings based on extensive research conducted into existing industry trends; generated $15K in additional revenue within 6 months as a result of successful strategy execution plans proposed therein.

Automated complex business processes and introduced new technologies to improve productivity, resulting in a 30% reduction in operational costs.
Resourcefully identified areas of improvement within existing procedures and implemented innovative strategies to optimize workflow efficiency; completed 3 large-scale projects with zero errors or delays.
Represented the company at industry conferences, trade shows and meetings, building relationships with potential partners while promoting product features & services to over 250+ attendees per event.
Presented actionable insights gained from data analysis reports during weekly team meetings; enabled effective decision making that improved customer satisfaction levels by 25%.
Utilized a range of project management tools such as Gantt charts, PERT/CPM diagrams & flowcharts for successful execution of tasks within tight deadlines – increased overall task completion rate by 68%.

Analyzed current business processes and identified areas of improvement; improved efficiency by 15% within 6 months.
Independently designed, developed and implemented process improvements to streamline workflow operations, minimizing expenditures by $1M in the last fiscal year.
Reported regularly on operational progress to senior management using data analytics tools such as Tableau & Microsoft Power BI for better decision-making purposes.
Reorganized team structure according to new procedures and guided staff through the changes; reduced time spent on mundane tasks by 30%.
Monitored performance indicators related to customer service levels, cost optimization efforts & quality control standards; increased customer satisfaction scores from 7/10 to 8/10 over a 3 month period.

Coordinated and managed the implementation of business process improvements for 30+ departments across the organization, resulting in a 10% increase in overall efficiency.
Demonstrated advanced problem-solving skills to identify and resolve issues with existing processes; reduced manual labor by 8 hours per week on average.
Meticulously tracked progress and output metrics related to various projects while ensuring that all deadlines were met consistently according to established goals & objectives; boosted productivity levels by 25%.
Advised senior management on best practices for streamlining operations at both individual projects and organizational levels, helping save $5,000 annually through more efficient resource utilization methods.
Developed comprehensive training materials used by new staff members when learning how to use newly implemented systems & tools; decreased onboarding time from 4 weeks down to 2 weeks per employee on average.

Trained and supervised a team of 10 process specialists, resulting in an increase of efficiency by 30% and productivity improvement worth $2 million.
Achieved company objectives by optimizing processes to reduce costs, leading to 25% savings within the first quarter.
Revised existing processes while introducing innovative ideas such as automating manual tasks which decreased processing times by 20%.
Successfully implemented quality control procedures across all departments that resulted in improved customer satisfaction scores rated at 4+ out of 5 stars on average for three consecutive quarters.
Facilitated continuous process improvement workshops with stakeholders from various teams to develop new strategies that increased revenue growth by 40%.

Structured and streamlined business processes to increase efficiency and productivity, leading to a 25% decrease in operational costs.
Improved customer satisfaction by 15%, through implementing automated systems that expedited response times for inquiries and complaints.
Consistently monitored internal operations, identified areas of improvement and developed strategies to address them; resulting in an 8% reduction in process errors within 6 months.
Formulated comprehensive training programs for staff on new tools & technologies used throughout the organization’s operations; successfully trained over 80 employees each month with minimal disruption to production schedules.
Expedited project completion rates by 20%; managed daily workloads across multiple teams while meeting all deadlines consistently – saving $25K annually on labor expenses alone.

Effectively managed business processes for a large organization, resulting in 25% cost savings and 40% improvement in operational efficiency.
Optimized existing process flows to ensure efficient completion of tasks; identified 5+ areas where process improvements could be made leading to a 10-minute reduction in average turnaround time.
Introduced new quality control measures that resulted in the successful delivery of 95% on-time projects while cutting down related costs by $10,000 every quarter.
Implemented automated systems across multiple departments to streamline daily operations and reduce human errors by 20%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may require experience in Lean Six Sigma and Organization XYZ may prefer familiarity with Agile.

It is critical to tailor the skills section of your resume to each job that you are applying for because many employers now use applicant tracking systems, which scan resumes for certain keywords before passing them on to a human.

Once listed here, it’s also important to elaborate further on these skills by discussing them in more detail elsewhere – such as the summary or experience sections.

Below is a list of common skills & terms:

Account Management
Accounting
Analysis
Banking
Business Analysis
Business Development
Business Intelligence
Business Process
Business Process Improvement
Business Strategy
CRM
Change Management
Coaching
Continuous Improvement
Cross Functional Team Leadership
Customer Satisfaction
Data Analysis
ERP
Finance
Financial Analysis
Forecasting
Integration
Lean Manufacturing
Logistics
Manufacturing
Operations Management
Performance Management
Process Engineering
Process Improvement
Procurement
Product Development
Program Management
Project Planning
Quality Assurance
Requirements Analysis
Risk Management
SAP
SDLC
SQL
SharePoint
Six Sigma
Software Documentation
Strategy
Supply Chain
Supply Chain Management
Team Leadership
Team Management
Teamwork
Time Management
Vendor Management
Visio

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and don’t have much work experience, mention your education below the resume objective. However, if you have significant business process management experience to showcase, omitting the education section is perfectly fine.

If an education section is included, try to mention courses related to the job of a business process manager that helped prepare you for this role.

Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your knowledge and expertise in a specific field. They show potential employers that you have been tested by an accredited body and are proficient in the skills required for the job.

Including certifications on your resume can be beneficial, especially if they are relevant to the position you’re applying for. This will help set you apart from other applicants who may not have such credentials or qualifications.

Certified Business Process Professional (CBPP)
International Association of Business
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Beulah Cruickshank, this would be Beulah-Cruickshank-resume.pdf or Beulah-Cruickshank-resume.docx.

7. Cover Letter

Attaching a cover letter to your job application is a great way of introducing yourself and highlighting why you’re the ideal candidate for the role. It’s usually made up of 2 to 4 paragraphs that provide more detail than what can be found in your resume.

Cover letters are not compulsory when applying for jobs, but they offer numerous benefits such as giving recruiters an idea of who you are beyond just facts and figures on paper. This allows them to get a better understanding of how well-suited you may be for the position.

Below is an example cover letter:

Dear Vicky,

As a business process manager with more than 10 years of experience leading and streamlining complex business processes, I am confident I will make an immediate contribution to the team at [company name]. In my previous role as business process manager at [company name], I successfully reorganized the company’s sales order processing system, which resulted in a 20% increase in efficiency. I also designed and implemented a new customer service feedback system that increased customer satisfaction by 30%.

In addition to my experience streamlining business processes, I have also led teams of up to 15 employees. My excellent communication and interpersonal skills have helped me build strong relationships with employees, customers, and vendors alike. These skills will be essential in managing the team at [company name] and ensuring everyone is working together efficiently towards common goals.

I am excited about the opportunity to join [company name] as your business process manager. With my proven track record of success in streamlining complex business processes and leading teams, I am confident I can make an immediate impact on your organization. Please do not hesitate to contact me if you have any questions or would like to discuss this opportunity further. Thank you for your time and consideration.

Sincerely,

Beulah