Application Support Specialist Resume Guide

Application Support Specialists help maintain and troubleshoot software applications. They provide technical support to customers, test systems for potential problems, develop solutions to application issues, and assist in the implementation of new applications.

Your technical support and troubleshooting prowess is remarkable, but potential employers don’t know about your expertise. To draw attention to your application support abilities, you must create a resume that stands out from the rest.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Application Support Specialist Resume Sample

Robyn Gorczany
Application Support Specialist

[email protected]
531-239-1244
linkedin.com/in/robyn-gorczany

Summary

Proficient application support specialist with 4+ years of experience in resolving customer inquiries, troubleshooting issues, and providing solutions. At XYZ Company, identified and fixed a recurring bug that saved the company an estimated $20K/year. Recognized for my ability to quickly identify problems and develop creative solutions to complex technical challenges. Adept at creating innovative tools to improve operational efficiency while maintaining excellent customer service standards.

Experience

Application Support Specialist, Employer A
Charleston, Jan 2018 – Present

Resourcefully formulated and implemented application processes to improve internal system operations, resulting in a 25% reduction of downtime.
Introduced innovative solutions for resolving customer queries quickly and efficiently, as well as providing technical support over the phone or online; successful resolution rate increased by 45%.
Achieved cost savings of $10,000 through streamlining existing software applications and eliminating redundant systems.
Presented monthly reports on the status of user access levels and data security compliance updates across all departments within the organization; ensured full adherence to corporate standards at all times.
Assisted more than 500 users with various IT related issues such as account setup, login problems & system maintenance tasks each month; average response time decreased from 4 hours to 2 hours per case on average.

Application Support Specialist, Employer B
Vancouver, Mar 2012 – Dec 2017

Improved customer satisfaction by 70% through troubleshooting and resolving application-related issues within 24 hours.
Tested, debugged and validated software applications to ensure they met customer requirements prior to release; reduced errors in the codebase by 18%.
Documented system functionality according to best practices; created 20+ user manuals with step-by-step instructions for end users that increased product adoption rates by 30%.
Streamlined customer service process flow using automated support tools, resulting in a 45% reduction of time spent handling requests over 6 months period.
Actively monitored application performance metrics such as response times and uptime availability, ensuring stability of key production systems at all times.

Skills

Troubleshooting
SQL
Technical Support
Active Directory
Windows
Windows Server
Microsoft SQL Server
Software Documentation
HTML

Education

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

Certifications

Microsoft Certified Solutions Associate (MCSA): Application Support
Microsoft
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

Your resume summary or objective is like an elevator pitch – it should provide the employer with a brief overview of your qualifications as an application support specialist. In this section, you can mention the technical skills and certifications that make you stand out from other candidates, such as experience troubleshooting software issues or expertise in specific programming languages. You could also talk about how you have successfully managed customer service inquiries in the past and reduced downtime for applications.

Below are some resume summary examples:

Hard-working application support specialist with 7+ years of experience providing technical assistance and troubleshooting for complex software applications. At XYZ, successfully supported over 200 customers at one time while resolving 95% of their issues within the first call. Looking to join ABC as an application support specialist where I can leverage my expertise in problem solving and customer service to ensure a quality user experience for all clients.

Talented application support specialist with 5+ years of experience troubleshooting software applications. Proven ability to coordinate between technical teams, clients and vendors while providing excellent customer service. At Company X, drove a 30% decrease in incident resolution time by implementing a ITIL-based process framework. Ready to join ABC Tech to help maintain high levels of application performance for the company’s global user base.

Accomplished application support specialist with 5+ years of experience in providing technical assistance to users. Highly skilled at troubleshooting, problem solving and diagnosing complex issues related to applications. Experienced in managing multiple requests simultaneously while delivering quality service and timely resolution. At XYZ, reduced application downtime by 50% through proactive monitoring and preventive maintenance strategies.

Diligent application support specialist with 7+ years of experience providing application guidance and troubleshooting services. Skilled in identifying, diagnosing, and resolving complex technical problems while maintaining high customer satisfaction ratings. At XYZ Company, managed incoming cases for over 50 applications across multiple platforms. Excelled at quickly responding to inquiries and resolving issues within 24 hours or less.

Skilled application support specialist with 5+ years of experience supporting various enterprise applications. At XYZ, managed and monitored application performance for 500+ users. Adept at troubleshooting complex customer problems over the phone or in person, as well as providing proactive system maintenance to ensure optimal performance. Experienced in developing technical documentation for new products and services.

Determined Application Support Specialist with 5+ years of experience providing technical support to users in a fast-paced environment. Proven track record of successfully troubleshooting and resolving application issues quickly and efficiently while maintaining customer satisfaction. Seeking an opportunity at ABC Company to utilize my expertise in software applications, customer service, and problem solving skills.

Driven application support specialist with 3+ years of experience in troubleshooting, testing and maintaining software applications. Proven ability to improve system performance by 27% through the implementation of innovative solutions. Adept at managing customer relationships and ensuring high levels of customer satisfaction. Seeking an opportunity to join ABC Tech as a part of their application support team.

Dependable application support specialist with 7+ years of experience providing technical assistance to end users. Proven track record in troubleshooting application-related issues and resolving them within SLA timelines. Seeking a role at ABC as an Application Support Specialist where I can leverage my expertise in problem solving and customer service to ensure the smooth running of applications for clients.

2. Experience / Employment

In the experience section, you should list your employment history in reverse chronological order. This means that the most recent job is listed first and then followed by previous roles.

When writing what you did at each of these jobs, stick to bullet points as much as possible; this makes it easier for the reader to take in all of the information quickly. When providing details about what you did, be sure to include quantifiable results if applicable.

For example, instead of saying “Provided application support,” you could say “Deployed a new customer service ticketing system which resulted in a 20% reduction in response time.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Troubleshot
Monitored
Resolved
Configured
Analyzed
Documented
Tested
Implemented
Debugged
Upgraded
Installed
Managed
Assisted
Supported
Optimized

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Advised over 500 users on how to effectively utilize company software applications, resulting in a 20% increase in customer satisfaction.
Represented the IT team during client meetings and conferences, providing technical support and demonstrating application capability; successfully increased sales revenue by $5,000 last quarter from upselling new features.
Reliably monitored system performance for multiple applications using automated tools such as SolarWinds Orion & Nagios XI; reduced downtime incidents by 40%.
Resolved over 300 user-reported bugs related to mobile apps within 1 hour of receiving reports; improved system stability by 75%.
Upgraded five legacy systems with modern technologies such as AI/ML algorithms and cloud computing solutions to improve scalability, resulting in 30% cost savings annually.

Reorganized application support processes and procedures, resulting in a 15% reduction of system downtime for over 200 users.
Developed an automated ticketing system to track customer queries and resolutions; improved turn-around times by 50%.
Demonstrated expertise in troubleshooting software issues, resolving technical problems within 4 hours on average throughout the year.
Implemented effective strategies that increased user satisfaction rates by 25%, while also reducing overall application maintenance costs by $5,000 per quarter.
Diligently tested new applications before release to ensure compatibility with existing systems; reduced errors reported after launch time by 30%.

Coordinated with a team of 8 engineers to provide timely application support, overseeing the resolution of 300+ customer inquiries and issues each month.
Reduced downtime by an average of 20% through proactive maintenance while also troubleshooting over 75 software errors reported per day.
Supported customers in utilizing new applications with comprehensive training sessions, resulting in a 10% increase in user satisfaction ratings across all platforms within 3 months.
Consistently maintained 99% system availability during peak times by streamlining processes and updating hardware configurations as needed; saved an estimated $25K annually on IT costs due to improved performance efficiency.
Analyzed complex data sets to identify trends or patterns that indicate potential system malfunctions before they occur; averted costly outages and prevented business losses amounting up to $10K every quarter.

Thoroughly analyzed, diagnosed and resolved user application issues within 24 hours on average, resulting in a 30% decrease in customer service tickets.
Prepared detailed documentation for end-users to facilitate the usage of applications; improved understanding among users by 35%.
Mentored junior IT team members on troubleshooting techniques and strategies used when providing support services; increased efficiency by 20%.
Structured weekly training sessions with colleagues to ensure that all personnel had up-to-date knowledge of software updates and enhancements; reduced downtime incidents by 40%.
Expedited the transition from legacy systems to modernized versions for 6 large clients, allowing them to benefit from efficiencies associated with new technology within 2 weeks per project.

Assessed customer needs for software applications and provided technical support services to over 250 users daily, resolving 95% of application issues within 48 hours.
Revised existing processes and procedures that optimized the customer service experience by reducing response time from 72 hours to 24 hours on average.
Spearheaded a comprehensive system analysis project that resulted in an increase of 20% customer satisfaction ratings with the IT help desk team’s performance over 6 months.
Compiled detailed reports outlining any hardware/software malfunctions or user errors encountered during troubleshooting sessions; raised awareness among colleagues regarding potential risks identified while supporting customers with their technical queries/issues related to applications usage and functionality.
Proficiently managed multiple databases containing relevant information about company products & services, ensuring data accuracy through regular reviews conducted every two weeks without fail; reduced erroneous entries by 50%.

Debugged software applications and resolved technical problems with over 85% success rate, resulting in increased customer satisfaction.
Optimized existing systems to ensure smooth operations of networks and software; cut down troubleshooting time by 40%.
Installed new application releases, system upgrades, patches and security solutions for 2000+ clients across multiple platforms including Windows & Mac OS X.
Efficiently provided front-line support for end-users through emails and phone calls; responded to inquiries within 24 hours or less on average while maintaining 95% client retention rate year-on-year.
Participated actively in team meetings to discuss strategies related to application development projects as well as escalating issues that required immediate attention from the IT department management team members.

Utilized technical knowledge and expertise to troubleshoot and resolve over 200+ software application issues for customers a day, resulting in a 95% customer satisfaction rate.
Managed the installation of new applications; reduced deployment time from 3 days to 1 hour by automating processes using scripting tools.
Troubleshot advanced technical problems related to user access security, system upgrades and other hardware-related malfunctions with professionalism and efficiency, often providing solutions within 30 minutes or less per issue reported.
Confidently provided remote support when necessary via video calls or team collaboration apps while keeping systems secure through strict adherence of cybersecurity protocols at all times.
Facilitated training sessions on newly introduced software applications for end users; enabled 500+ employees across multiple departments to become proficient in their use within 2 weeks of launch date.

Assisted more than 300 users on a daily basis with application installation and troubleshooting, resolving technical issues within an average of 4 hours.
Monitored software performance and usage metrics to identify potential problems early; reduced user downtime by 15%.
Independently configured remote access solutions for over 50 users, providing them secure access to company applications from any location.
Developed detailed system process guides which enabled new employees to learn how the applications work in 2 weeks instead of 2 months previously required.

3. Skills

Skill requirements will differ from one employer to the next; this can easily be ascertained from the job posting. Organization A may require the candidate to have experience with Microsoft Office and Organization B may require them to have experience with Oracle databases.

It is essential that you tailor your skills section of your resume accordingly, as many companies use applicant tracking systems these days which scan resumes for certain keywords before passing them on to a human.

In addition, it’s important not just list the skills here but also elaborate on how you’ve used those particular ones in other sections such as the summary or work history sections.

Below is a list of common skills & terms:

Access
Active Directory
Analysis
Business Analysis
C#
C++
CSS
Change Management
Computer Hardware
Data Analysis
Databases
Disaster Recovery
HTML
Hardware
Healthcare
Help Desk Support
ITIL
Information Technology
Integration
Java
JavaScript
Linux
Microsoft Exchange
Microsoft SQL Server
MySQL
Network Administration
Networking
Operating Systems
Oracle
Process Improvement
Requirements Analysis
SDLC
SQL
Servers
SharePoint
Software Development
Software Documentation
Software Installation
System Administration
Team Leadership
Teamwork
Technical Support
Testing
Time Management
Troubleshooting
Unix
VMware
Vendor Management
Visio
Windows
Windows 7
Windows Server
Windows XP

4. Education

Mentioning an education section on your resume will depend on how much experience you have in the field. If you just graduated and are applying for an application support specialist role, include your education below your resume objective. However, if you have years of experience in the industry already, it might not be necessary to mention any educational background at all.

If including an education section is relevant to the job description or desired skillset, try to highlight courses related to application support that demonstrate a strong understanding of this specialty area.

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to a potential employer that you have the knowledge and skills necessary for the job. Having certifications from reputable organizations can help give your resume an edge over other applicants, as it shows that you are committed to developing yourself professionally.

When applying for jobs, make sure to include any relevant certifications in your resume so employers know what qualifications you possess. This will show them that you are qualified and knowledgeable about the field they’re hiring for.

Microsoft Certified Solutions Associate (MCSA): Application Support
Microsoft
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Robyn Gorczany, this would be Robyn-Gorczany-resume.pdf or Robyn-Gorczany-resume.docx.

7. Cover Letter

Submitting a cover letter is still a great way to make your job application stand out from the competition. It’s an opportunity for you to explain why you’re the perfect fit and provide recruiters with more details about your skills, qualifications and experience that are not already mentioned in your resume.

A cover letter usually consists of two to four paragraphs that should be tailored specifically for each role you apply for. By writing one, it helps employers get a better understanding of who you are as a professional and what value you can bring to their company or organization.

Below is an example cover letter:

Dear Luella,

I am writing in response to your posting for an Application Support Specialist. With my experience in customer service and technical support, as well as my strong problem-solving skills, I am confident that I would be a valuable asset to your team.

In my current position at XYZ Corporation, I provide Tier 1 support for a variety of software applications. I troubleshoot issues and escalate tickets when necessary. I also work closely with the development team to test new releases before they are deployed to production. In addition, I create and maintain documentation for all supported applications.

Through my work experiences, I have developed excellent communication and interpersonal skills. My ability to explain technical concepts to non-technical users has been particularly helpful in resolving issues quickly and efficiently. Additionally, I have a proven track record of being able to learn new technologies quickly and effectively.

I believe that as an Application Support Specialist on your team, I could help resolve any application issues that may arise while providing high quality customer service. Enclosed is a copy of my resume which provides additional information on my background and qualifications. If you should have any questions or need clarification on anything, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your time and consideration; I look forward to hearing from you soon!

Sincerely,

Robyn