Airport Shuttle Driver Resume Guide

Airport shuttle drivers transport people to and from the airport. They pick up passengers at their homes or hotels and take them directly to the terminal, then wait for them upon return before bringing them back home. Airport shuttle drivers also provide information about local attractions, restaurants, transportation services, etc., in order to make the customer’s experience more enjoyable.

You have the skills and experience to be an outstanding airport shuttle driver. But hiring managers don’t know who you are, so you must create a resume that shines in order for them to recognize your talents.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Airport Shuttle Driver Resume Sample

Lavina Hodkiewicz
Airport Shuttle Driver

[email protected]
797-523-7340
linkedin.com/in/lavina-hodkiewicz

Summary

Detail-oriented airport shuttle driver with 7+ years of experience providing safe and efficient transportation to passengers. Skilled in efficiently navigating the city streets, while following traffic laws and regulations. At XYZ Airport Shuttle Service, consistently received positive customer feedback for providing timely service with a friendly attitude. Highly organized and punctual; always eager to help travelers get to their destination on time.

Experience

Airport Shuttle Driver, Employer A
Joliet, Jan 2018 – Present

Developed and maintained professional relationships with over 500 clients, providing timely and safe airport shuttle services for both business travelers and tourists.
Diligently followed strict safety protocols while driving in order to minimize accidents; successfully completed 3 years of accident-free service.
Communicated effectively with customers about the route taken, estimated time of arrival, cost information and other details before each journey began; earned a 90% customer satisfaction rating from online reviews.
Presented an organized system for scheduling rides that served as a model for other drivers within the company’s fleet; improved efficiency by 10%.
Structured monthly reports on transportation costs associated with each client to ensure accurate billing records were kept up to date at all times.

Airport Shuttle Driver, Employer B
Ontario, Mar 2012 – Dec 2017

Transported over 1,500 passengers safely and on-time to their destinations from the airport in a timely manner; improved customer satisfaction ratings by 23%.
Improved shuttle service efficiency through effective route planning and traffic avoidance strategies which reduced travel time by 20% on average per trip.
Thoroughly inspected all vehicles before each shift for safety purposes, ensuring that they were properly maintained according to company standards at all times.
Coordinated with dispatchers daily regarding passenger pick-up times and drop-off locations; expedited arrivals/departures of customers while reducing wait times significantly (by up to 40%).
Expedited ticketing processes when necessary using point of sale software programs while providing courteous customer service throughout entire journey duration (+100 rides).

Skills

Defensive Driving
Knowledge of Local Roads
Time Management
Ability to Read Maps
Ability to Lift Heavy Luggage
Knowledge of Airport Regulations
Knowledge of Local Attractions
Ability to Multitask
Problem Solving Skills

Education

Valid Driver’s License and Clean Driving Record
Educational Institution XYZ
Nov 2011

Certifications

Commercial Driver’s License (CDL)
Federal Motor Carrier Safety Administration
May 2017

1. Summary / Objective

Your resume summary/objective should be a brief, yet compelling introduction to the rest of your resume. As an airport shuttle driver, you can highlight your experience in providing safe and reliable transportation services for passengers. You could also mention any awards or certifications you have received related to customer service excellence as well as any additional qualifications that make you stand out from other candidates.

Below are some resume summary examples:

Professional airport shuttle driver with 5+ years of experience providing excellent customer service and safe transportation to passengers. Skilled in navigating airports, quickly responding to changes in flight schedules, and helping passengers with luggage. Achieved a perfect safety record while driving over 100,000 miles for ABC Shuttle Service. Looking to utilize my expertise as the next airport shuttle driver at XYZ Transportation Company.

Committed and reliable airport shuttle driver with 5+ years of experience providing safe and comfortable transportation to travelers. At XYZ, managed a fleet of 10 vehicles ensuring scheduled pickups were completed on time. Received commendations from clients for delivering excellent customer service in difficult weather conditions. Acknowledged by supervisors as an exemplary team member who went the extra mile when needed.

Dependable airport shuttle driver with 5+ years of experience providing safe and timely transportation to travelers. Proven success in navigating complex airport routes, managing customer service issues efficiently, and maintaining cleanliness standards while on the road. Seeking to join XYZ Travel as an Airport Shuttle Driver and ensure seamless travel for customers traveling through ABC Airport.

Amicable and reliable airport shuttle driver with 3+ years of experience transporting passengers to and from the airport in a timely, safe manner. Seeking to join ABC Shuttle Services and use my customer service-oriented attitude and excellent driving skills to improve their operations. At XYZ Transportation, successfully drove over 10,000 miles without any incidents or accidents.

Accomplished airport shuttle driver with 5+ years of experience driving passengers to and from various airports. Possesses the ability to provide safe, courteous transportation while adhering strictly to all regulations concerning passenger safety and comfort. Committed team player who works well independently or as part of a larger group in order to ensure customer satisfaction.

Energetic airport shuttle driver with 7+ years of experience providing safe, reliable transportation services to airport customers. At XYZ Airport, achieved a perfect safety record and provided superior customer service as evidenced by consistently high passenger satisfaction ratings. Skilled in navigating unfamiliar terrain and planning efficient routes for timely arrivals.

Passionate and reliable airport shuttle driver with 5+ years of experience providing safe and pleasant transport services to customers. Proven track record in responding quickly and effectively to customer requests, ensuring a positive travel experience for all passengers. At XYZ, provided an average response time of 15 minutes or less when called upon during peak hours.

Talented and reliable Airport Shuttle Driver with 10+ years of experience providing safe and efficient transportation for passengers. Proven track record in customer service, multitasking, route planning, and problem resolution. Seeking to join ABC Corp as a driver to ensure on-time arrivals/departures for both domestic and international travelers at the airport.

2. Experience / Employment

For the experience section, you should list your past roles in reverse chronological order, starting with the most recent one. Stick to bullet points when writing this section; it makes it easier for a reader to digest what you have done quickly.

When discussing each role, think about the details of what you did and any quantifiable results that were achieved. For example, instead of saying “Transported passengers from airport,” say something like “Safely transported over 500 passengers per month between JFK Airport and Manhattan hotels.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Transported
Monitored
Assisted
Loaded
Unloaded
Inspected
Guided
Scheduled
Navigated
Communicated
Coordinated
Followed

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Prepared and operated a 12-passenger shuttle bus for the transportation of passengers between designated locations, including airports, hotels and other tourist attractions; safely completed over 200 trips per month.
Introduced different transport options to customers while providing customer service and assistance with luggage storage; increased referrals by 25%.
Facilitated timely arrivals at airports by adhering strictly to schedules; improved punctuality ratings from 85% to 94%.
Resourcefully solved mechanical issues such as flat tires or broken headlights in order to keep vehicles up and running without any disruption in services.
Advised groups of tourists on local attractions and restaurants according to their preferences, leading them towards satisfied visits with positive reviews online (increased customer satisfaction rate from 82% to 89%).

Scheduled and conducted over 100 airport shuttle trips each month, ensuring that all passengers arrived safely and on-time to their destinations.
Monitored traffic conditions in the area and revised routes accordingly; reduced average travel time by 20% due to proactive route changes.
Demonstrated exceptional customer service skills when dealing with clients from diverse backgrounds, resolving complaints promptly and courteously for improved satisfaction ratings of 4+ stars out of 5.
Reliably tracked flight scheduling information for customers traveling through major airports; zero delays reported due to inaccurate information provided or overlooked flights/schedules changes during a yearlong period of employment at Shuttle Solutions Incorporated.
Assisted special needs travelers requiring additional assistance while boarding aircrafts, providing wheelchair accessibility upon request as needed per government regulations & guidelines regarding air travel safety standards.

Mentored 4 newly-hired shuttle drivers, ensuring that they were trained in safety protocols and customer service best practices; reduced the number of complaints from customers by 30%.
Formulated an efficient route mapping system to reduce travel time for airport shuttles while optimizing fuel consumption; saved $5,000 annually.
Reorganized existing driver shifts and trip allocations to cover peak hours more effectively; increased passenger capacity per shift by 50%.
Inspected all vehicles daily before each shift to guarantee luggage space availability and ensure roadworthiness standards are met; minimized breakdown incidents by 15%.
Competently drove over 1,500 passengers safely between airports within a 4 hour radius on weekly basis with no major accidents or delays reported during the last year of employment.

Utilized GPS navigation, traffic apps and maps to optimize airport shuttle routes and minimize travel time for over 500 passengers a week.
Optimized customer experience by providing friendly service with detailed knowledge of local roads; led to an 18% increase in customer satisfaction ratings within the first 6 months.
Navigated heavy city traffic in rush hours safely, ensuring punctual arrivals at airports while adhering strictly to safety regulations such as speed limits, turning signals & road rules.
Confidently drove a variety of vehicles ranging from minivans up to 12-passenger vans on long distance trips lasting 5+ hours and handled numerous mechanical issues efficiently along the way.
Spearheaded new route initiatives that helped reduce wait times for customers by 25%, resulting in improved efficiency and cost savings of $2,000 per quarter for the company.

Assessed transportation needs for over 500 passengers each week and provided safe, timely airport shuttle services to local hotels, airports and tourist destinations.
Represented the company in a professional manner; ensured customer satisfaction by providing courteous service with great attention to detail during every ride.
Efficiently navigated congested city streets while adhering to all traffic laws; arrived on time at every destination with zero delays or cancellations reported in last 6 months of operations.
Guided travelers through complicated ticketing processes at the airport departures gate and streamlined check-in procedures for quicker boarding times; reduced wait times by 25%.
Streamlined vehicle maintenance systems using an online booking system that automated scheduling & tracking of routine servicing activities across 10 vehicles; lowered operational costs by 15%.

Participated in the safe and efficient transport of over 800 passengers to/from surrounding airports each month, utilizing a fleet of 4 shuttle buses.
Achieved an on-time arrival rate of 95% by adhering to local traffic regulations and scheduled flight times; saved customers $3,000 in parking fees annually.
Followed established guidelines for passenger pickup & drop off procedures at both airports and hotel locations with 100% accuracy.
Accurately calculated fares according to trip distance while providing personalized customer service throughout their journey; received positive feedback from over 200 travelers during 3 months period alone!
Compiled detailed reports regarding driver performance, vehicle maintenance schedules, fuel consumption levels and other operational metrics that helped ensure smooth operations at all times.

Effectively drove an airport shuttle bus, transporting over 200 passengers a day to and from their destinations while adhering to all safety regulations.
Unloaded luggage for customers upon arrival at the destination and loaded it onto the shuttle on departure; assisted elderly travelers with mobility issues when boarding or disembarking vehicles.
Assisted customers in finding appropriate transportation services according to their needs, providing detailed information about routes, fares and timetables as well as ensuring passenger comfort throughout trips.
Loaded up to 4 pieces of luggage per customer securely into storage compartments beneath the vehicle while taking care not to damage any items; reduced transit time by 15 minutes on average due to efficient route planning techniques employed daily.
Reduced customer complaints regarding late arrivals by 80% through timely departures that ensured prompt service delivery for all passengers traveling via airport shuttles.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC might require the driver to have a certain number of years’ experience, while Organization XYZ might not.

It is important to tailor your resume skills section for each job you are applying for because many employers use applicant tracking systems these days. These computer programs scan resumes for specific keywords before passing them on to a human; therefore, it’s essential that you include all relevant qualifications and abilities in this section of your resume.

You should also elaborate on some of the most pertinent skills/qualifications elsewhere in the document, such as within the summary or experience sections.

Below is a list of common skills & terms:

Ability to Lift Heavy Luggage
Ability to Multitask
Ability to Read Maps
Defensive Driving
Knowledge of Airport Regulations
Knowledge of Local Attractions
Knowledge of Local Roads
Problem Solving Skills
Time Management

4. Education

Mentioning an education section on your resume may not be necessary, depending on how far along you are in your career. If you just graduated and have no prior experience, mentioning it below your resume objective is recommended. However, if you have been working as an airport shuttle driver for years with plenty of responsibilities to showcase, omitting the education section would be appropriate.

If including an education section is necessary or desired, try to mention courses related to the job of driving a shuttle at airports that will make it clear why those skills are important for this position.

Valid Driver’s License and Clean Driving Record
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your proficiency in a given field. They also show that you have taken the time and effort to stay up-to-date with industry standards, which is highly valued by employers.

If you are applying for a job that requires specific certifications or qualifications, make sure they are included prominently on your resume so potential employers can easily identify them. This will give you an edge over other applicants who may not possess the same credentials as yourself.

Commercial Driver’s License (CDL)
Federal Motor Carrier Safety Administration
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Lavina Hodkiewicz, this would be Lavina-Hodkiewicz-resume.pdf or Lavina-Hodkiewicz-resume.docx.

7. Cover Letter

Cover letters are an essential part of the job application process. They provide recruiters with more information about your professional experience and skills, as well as allowing you to express why you’re a great fit for the role.

These documents typically consist of 2-4 paragraphs that are separate from your resume and should be tailored to each individual position you apply for. Whilst cover letters aren’t mandatory in all cases, they can help set you apart from other applicants and give hiring managers a better understanding of who you are professionally.

Below is an example cover letter:

Dear Enid,

I am writing in response to your advertisement for an airport shuttle driver. With over 5 years of experience driving a variety of vehicles, I am confident I have the skills and qualifications you are looking for.

In my current role as a delivery driver for ABC Corporation, I transport goods all over the city. This has given me an excellent knowledge of the area and allowed me to hone my defensive driving skills. My clean driving record is a testament to my safe driving practices.

I am also well-versed in vehicle maintenance and can perform basic repairs if necessary. On more than one occasion, I have been able to diagnose and fix problems with our vehicles before they became serious issues.

Finally, I have experience dealing with customers and understand the importance of providing outstanding service. Whether it’s helping someone load their luggage into the shuttle or providing directions, I always go above and beyond to ensure passengers are happy with their experience.

I would love the opportunity to put my skills to work as your next airport shuttle driver. Please don’t hesitate to contact me at [phone number] or [email address] if you would like to discuss this position further. Thank you for your time!

Sincerely,

Lavina