Collaboration Engineer Resume Guide

Collaboration Engineers are responsible for developing, deploying, and maintaining technology solutions that enable collaboration between businesses. They design and implement systems such as audio/video conferencing, telepresence networks, cloud-based communication services, unified messaging platforms, and other related technologies. Additionally they ensure the security of these systems by monitoring performance and providing technical support to users.

You have a knack for creating effective collaboration systems between teams. But potential employers don’t know who you are yet. To get them interested in your skills and experience, you must write a resume that stands out from the crowd.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Collaboration Engineer Resume Sample

Tiara Connelly
Collaboration Engineer

[email protected]
457-048-7086
linkedin.com/in/tiara-connelly

Summary

Talented collaboration engineer with 6+ years of experience in designing, managing and deploying unified communications solutions. Adept at driving the adoption of best practices to facilitate collaboration between teams and departments. Experienced in working across various cloud-based platforms such as Microsoft Lync, Skype for Business, Cisco Webex Teams & Zoom. Skilled in creating customized UC solutions tailored to customer needs while ensuring a high level of security compliance.

Experience

Collaboration Engineer, Employer A
Aurora, Jan 2018 – Present

Introduced and implemented a suite of collaboration solutions across the organization which resulted in an increase in employee productivity by 20%.
Reduced IT operational costs through regular maintenance and troubleshooting on all installed software, hardware and networks related to collaboration systems.
Facilitated smooth communication between teams working in different departments with enterprise-level audio/video conferencing tools that enabled remote meetings and online discussions over secure channels.
Confidently provided support for employees using the collaborative technologies such as Skype for Business, Microsoft Teams, Zoom etc., resolving their queries within agreed SLA timeframes (1 hour).
Streamlined onboarding processes for new hires by providing training sessions on how to use the company’s various virtual meeting platforms effectively; helped boost user adoption rate from 50% to 90%.

Collaboration Engineer, Employer B
Charlotte, Mar 2012 – Dec 2017

Accurately formulated, tested and implemented technical solutions for collaboration projects that improved system performance by 30%.
Troubleshot complex network issues to ensure systems were running smoothly while reducing downtime hours by 25%.
Spearheaded the installation of over 100 new workstations across multiple sites; trained staff on proper usage in a timely manner.
Participated in weekly strategic planning sessions with IT leadership to develop effective strategies for improving customer service experience via collaborative technologies such as Skype and Google Hangouts.
Drafted comprehensive documentation on all collaborations projects, which reduced total time spent troubleshooting problems by 20%.

Skills

Communication and Interpersonal Skills
Conflict Resolution
Problem Solving
Facilitation
Change Management
Process Improvement
Networking

Education

Bachelor of Science in Computer Engineering
Educational Institution XYZ
Nov 2011

Certifications

Certified Collaboration Engineer
Cisco Systems
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

A resume summary/objective for a collaboration engineer should demonstrate your technical expertise and ability to work in teams. You could mention the various types of hardware and software you have experience working with, how you successfully implemented new technologies at previous companies, or any awards/certifications that showcase your knowledge. Additionally, if applicable, include information about how you excel in team-based projects – such as leading successful initiatives or resolving conflicts between colleagues.

Below are some resume summary examples:

Diligent collaboration engineer with 4+ years of experience designing, deploying and maintaining enterprise-level collaboration solutions. Skilled in integrating voice/video/data systems across multiple platforms. Proven track record of successful troubleshooting and problem solving for customers in the corporate, government, education and healthcare sectors. Committed to providing reliable service that meets customer needs on time and within budget constraints.

Amicable collaboration engineer with 5+ years of experience developing and implementing solutions for complex collaboration environments. Exemplary success in designing, deploying, troubleshooting and managing multi-vendor conferencing systems across multiple locations. At XYZ Inc., successfully managed the integration of a unified communications platform that enabled remote employees to collaborate effectively while cutting costs by 30%.

Energetic collaboration engineer with eight years of experience developing, implementing, and managing video conferencing solutions for a variety of corporate clients. Proven ability to successfully design and configure infrastructure in accordance with industry standards. Seeking to leverage expertise at ABC Technologies as the next collaboration engineer tasked with building customer relationships through reliable service delivery.

Professional collaboration engineer with 5+ years of experience managing and maintaining audio/video conferencing systems. Skilled in troubleshooting, problem solving, and design optimization. Recent achievements include creating a unified communications suite that increased video call clarity by 45%. Looking to join ABC Corp as the lead collaboration engineer to continue delivering innovative solutions for their clients.

Skilled collaboration engineer with 10+ years of experience in network engineering, systems integration and IT operations. Expertise in the installation and maintenance of collaboration technologies such as Voice over IP (VoIP), Video conferencing systems, Unified Communications (UC) solutions, etc. Effective communicator who works well independently or collaboratively to solve complex problems quickly and efficiently.

Hard-working collaboration engineer with a passion for developing innovative solutions that improve team efficiency and workflow. Expert in designing, implementing, and troubleshooting collaboration tools such as Microsoft Teams, Zoom Meetings, Cisco Webex Meetings. 8+ years of experience working at ABC Tech to deliver secure communication systems that help clients increase productivity by 30%.

Proficient collaboration engineer with 5+ years of experience in developing, deploying and maintaining web-based collaboration systems. Technical expertise includes configuring voice/video conferencing platforms, setting up audio bridges and troubleshooting communication issues. Seeking to join ABC Technologies to leverage technical proficiency for the benefit of customers’ success stories.

Committed collaboration engineer with 5+ years of experience in deploying and managing secure video conferencing systems. Proven success in meeting customer requirements, troubleshooting issues, and maintaining the highest levels of security across multiple projects. Eager to join ABC Tech’s team to provide cutting-edge solutions for their diverse range of customers.

2. Experience / Employment

Next comes the work history section, which should be written in reverse chronological order. This means your most recent job is listed first.

When writing the bullet points, you want to provide detail on what you did and any quantifiable results achieved. Stick to concise sentences that are easy for the reader to understand quickly; this will make sure they take in all of your accomplishments easily.

For example, instead of saying “Improved collaboration,” you could say, “Integrated a new video conferencing platform into existing software systems, resulting in an average 20% increase in team productivity.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Coordinated
Facilitated
Streamlined
Optimized
Monitored
Analyzed
Developed
Implemented
Configured
Troubleshot
Tested
Automated
Resolved
Documented
Managed

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Demonstrated
Expedited
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Structured
Utilized

Below are some example bullet points:

Effectively managed and maintained collaboration tools for over 50 remote users, resulting in a 25% increase in productivity.
Demonstrated expertise with various video conferencing systems like Skype for Business, Cisco Webex and Zoom; enabled smooth communication between teams located across different continents.
Reorganized the existing network infrastructure to deliver faster speeds and ensured that all components of the system were up-to-date; reduced downtime by 35%.
Advised senior management on best practices related to data security measures during collaborative sessions; implemented new techniques that improved user privacy compliance standards by 40%.
Documented detailed reports outlining current technical issues as well as solutions proposed or implemented, helping other engineers understand potential problems more quickly and accurately.

Mentored a team of four junior collaboration engineers, resulting in a 15% improvement in overall efficiency.
Resolved 50+ customer complaints and inquiries related to video conferencing, VoIP systems and other communication platforms with an average response time of 2 hours.
Utilized advanced troubleshooting techniques to identify problems across multiple IT infrastructure components including routers, switches, servers and firewalls; resolved complex network issues within 1 hour on average.
Prepared detailed technical reports for management outlining the latest trends in collaboration engineering as well as potential improvements that could be made to existing systems for better productivity gains; generated cost savings worth $25K annually due to improved system utilization rates by 5%.
Consistently worked beyond normal working hours when needed without compromising quality or safety standards; supported customers 24/7 during high-traffic periods with no downtime reported over the last 3 months.

Reliably maintained, configured and upgraded collaboration systems such as video conferencing units, VoIP phones and wireless networking equipment; improved system uptime by 25%.
Revised existing protocols to ensure smooth data transmissions between corporate offices worldwide; increased network performance by 33%.
Structured virtual meetings with team members located in multiple geographic locations using WebEx software; reduced travel costs associated with onsite visits by $10K per quarter.
Expedited the design of complex networks incorporating advanced security measures for clients in regulated industries such as healthcare and finance; achieved 95% customer satisfaction rate from end users over 6 months period.
Monitored real-time operational status of all components within voice/data communications systems ensuring adherence to industry standards at all times; identified potential areas for improvement which led to an increase in overall efficiency levels by 30%.

Implemented successful enterprise collaboration solutions for over 25 business units, resulting in a 52% improvement in employee productivity.
Compiled comprehensive technical reports on the performance of existing and proposed systems to aid decision-making processes; reduced total implementation time by 24 hours per project.
Analyzed customer requirements and identified potential areas of risk within each system architecture design; minimized unnecessary expenditure by $15,000 annually through improved forecasting accuracy.
Independently developed an automated testing suite specifically tailored towards collaborative applications to detect bugs before deployment; increased software reliability ratings across all projects by 32%.
Achieved 100% success rate with all implemented collaborations while providing excellent client communication throughout the process; earned 5+ positive reviews from customers expressing satisfaction with results delivered beyond expectations.

Developed innovative solutions for the integration of distributed systems, leading to a 10% increase in system performance.
Configured and maintained over 100 network components including routers, switches and firewalls; ensured reliable interconnectivity between multiple sites with 99% uptime rate.
Coordinated global collaboration sessions among remote teams on various projects; reduced long-distance communication costs by $1,500 per quarter through usage optimization of technologies such as VoIP and web conferencing tools.
Tested new software releases against organizational standards before releasing them into production environment; identified potential errors early in development phase resulting in 45 fewer hours spent on bug fixing post-release cycle per project instance.
Resourcefully utilized scripting languages such as Python & Bash to automate mundane computing tasks saving 200+ work hours every month across all IT departments within the organization.

Managed collaboration projects for over a dozen clients, ensuring that their voice and data communication systems were compliant with industry standards; reduced overall project costs by 15%.
Automated routine maintenance processes using scripting tools to improve collaboration system performance, resulting in an increase of user satisfaction ratings by 20%.
Improved the availability rate of voice and data services from 90% to 99%, minimizing downtime occurrences while increasing customer loyalty by 10%.
Represented company at various conferences & events as technical expert; successfully answered questions related to network engineering protocols & procedures from potential customers.
Proficiently designed secure networks utilizing firewalls, routers and other security measures; improved security levels across all client sites without compromising on speed or reliability rates.

Assessed customer requirements and implemented appropriate solutions to facilitate successful collaboration between internal teams, resulting in an increase of project completion rate by 27%.
Presented creative ideas for system integration and optimization to the technical team, leading to the development of new software that improved efficiency by 41% within 3 months.
Optimized existing hardware infrastructure with updated networking protocols to achieve maximum performance levels; reduced downtime incidents by 38%.
Successfully tested and deployed over 30 customized applications across multiple platforms, providing enhanced user experience while reducing maintenance costs by $20K annually.

3. Skills

The skillset employers require in an employee will likely vary, either slightly or significantly; skimming through their job adverts is the best way to determine what each is looking for. One organization might need a collaboration engineer with expertise in Microsoft Teams, while another may require someone who is knowledgeable about Zoom and Slack.

As such, you want to tailor the skills section of your resume for each job that you are applying for. This is important because many employers use applicant tracking systems (ATS) these days; they scan resumes for certain keywords before passing them on to a human reviewer.

In addition to listing relevant skills here, it’s also wise to discuss them further in other sections like the summary or experience section – this will help demonstrate why you’re an ideal fit for the role.

Below is a list of common skills & terms:

Change Management
Communication and Interpersonal Skills
Conflict Resolution
Facilitation
Networking
Problem Solving
Process Improvement

4. Education

Adding an education section on your resume depends on how far along you are in your career. If you just graduated and have no work experience, make sure to include an education section below your resume objective. However, if you possess a great deal of professional experience as a collaboration engineer, it may be best to omit the education section from your resume altogether.

If including an education section is necessary or desired for the job application process, try mentioning courses and subjects related to collaboration engineering that demonstrate relevant knowledge and skillsets for the position applied for.

Bachelor of Science in Computer Engineering
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to potential employers that you have been tested and certified in a certain field. This shows them that you are knowledgeable and proficient in the area, which can help set you apart from other applicants.

If there is a specific certification related to the job for which you are applying, make sure to include it on your resume as this will show prospective employers that you have taken extra steps towards becoming an expert in your chosen field.

Certified Collaboration Engineer
Cisco Systems
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Tiara Connelly, this would be Tiara-Connelly-resume.pdf or Tiara-Connelly-resume.docx.

7. Cover Letter

Cover letters are an essential part of the job application process. They provide a great opportunity to show off your skills and strengths, whilst also giving you the chance to explain why you’re perfect for the role.

Cover letters are usually 2-4 paragraphs long and should be tailored specifically to each job that you apply for. It’s important not to include any information in your cover letter which is already mentioned on your resume as this could come across as repetitive or boring. Instead, focus on how you can add value to the company with what makes you unique!

Below is an example cover letter:

Dear Gussie,

I am writing in response to your posting for a Collaboration Engineer. With more than 5 years of experience designing, deploying, and supporting Cisco VoIP systems, I am confident I can exceed your expectations for this role.

In my current position as a Collaboration Engineer at [company name], I have designed and implemented Cisco VoIP solutions for more than 100 customers. My deep understanding of Cisco products and protocols has allowed me to troubleshoot complex problems quickly and efficiently. I have also created custom scripts using TCL/Expect to automate various tasks, such as firmware upgrades and device provisioning.

I am knowledgeable about a wide range of collaboration technologies, including video conferencing, presence, instant messaging, and telephony. I am also well-versed in networking concepts such as routing, switching, and firewall configuration. My strong technical skills combined with my excellent customer service abilities make me an ideal candidate for this position.

I would welcome the opportunity to discuss how my skills and experience can benefit your organization. Please feel free to contact me at [phone number] or [email address] to schedule a meeting or phone call at your convenience. Thank you for your time and consideration; I look forward to hearing from you soon!

Sincerely,

Tiara