Cloud Support Engineer Resume Guide

Cloud Support Engineers provide technical assistance to customers and help them use cloud-based services. They troubleshoot issues, optimize system performance, and maintain network security protocols. They also work with developers to design new solutions that leverage the power of cloud computing platforms.

Your expertise in cloud computing and data storage is unparalleled, but hiring managers don’t know it yet. To make them aware of your abilities, you must write a resume that stands out from the crowd – one that shows off your extensive knowledge and skillset.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Cloud Support Engineer Resume Sample

Reece Jenkins
Cloud Support Engineer

[email protected]
175-680-8258
linkedin.com/in/reece-jenkins

Summary

Driven cloud support engineer with 5+ years of experience in troubleshooting, installing and configuring cloud products. Skilled at providing onsite/remote customer service for enterprise-level clients. At XYZ, developed automated processes to improve efficiency across the entire network infrastructure while ensuring high levels of availability and reliability. Proven track record of successful deployments, implementations, migrations and upgrades on a variety of cloud platforms using best practices.

Experience

Cloud Support Engineer, Employer A
Lancaster, Jan 2018 – Present

Demonstrated expertise in cloud infrastructure and services, troubleshooting over 200 customer issues with AWS, Azure and Google Cloud Platforms every month; reduced resolution time by 40%.
Tested the performance of new applications on cloud servers to ensure compatibility with existing software systems; optimized 30+ applications for peak performance in less than 5 hours.
Facilitated smooth integration of existing IT infrastructures into a corporate-wide cloud solution, resulting in an average annual savings of $50K across 10 departments.
Represented the company at technology events worldwide as part of a global team responsible for educating business owners about the benefits of adopting cloud technologies; delivered 20 successful presentations at conferences within 6 months period.
Consistently improved uptime reliability by monitoring server utilization metrics & proactively addressing any potential problems before they affected end users’ experience – ensured 95% availability rate over 24/7 operations cycle.

Cloud Support Engineer, Employer B
Fremont, Mar 2012 – Dec 2017

Expedited the resolution of over 300+ customer cloud support tickets by quickly diagnosing and troubleshooting a range of issues related to networking, storage, server management, security & system performance.
Diagnosed complex technical issues within AWS/Azure cloud environments for customers in multiple industries; successfully resolved an average of 10-15 queries daily with 95% satisfaction rate.
Independently managed the deployment and configuration of new or existing resources on Azure environment while ensuring high availability and scalability requirements were met as per project specifications.
Utilized advanced scripting skills to automate routine jobs (such as backups) & improve overall efficiency; reduced manual effort required for day-to-day tasks by 40%.
Structured IT systems through comprehensive documentation & diagrams; developed detailed instructions regarding architecture designs that improved onboarding time by 25%.

Skills

Linux
Networking
Windows Server
Troubleshooting
Active Directory
Windows
Java
Technical Support
SQL

Education

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

Certifications

AWS Certified Cloud Support Engineer
Amazon Web Services
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

The summary or objective at the beginning of your cloud support engineer resume should be a short, yet powerful statement that grabs the reader’s attention. In this section, you can highlight your technical expertise in cloud computing and networking technologies as well as any certifications or awards you may have received. Additionally, it is important to emphasize how you are able to provide excellent customer service and troubleshoot complex issues quickly and efficiently.

Below are some resume summary examples:

Proficient cloud support engineer with 5+ years of experience in providing technical assistance and expertise to ensure the smooth functioning of cloud-based services. Skilled at working on AWS, Azure, GCP and OpenStack platforms. At XYZ successfully migrated over 50 applications from traditional infrastructure to cloud architecture while eliminating redundancies that saved $15K/year. Expertise in debugging problems related to application performance, scalability issues & security threats.

Professional cloud support engineer with 5+ years of experience providing quality technical assistance to enterprise customers. Proven track record in troubleshooting and resolving complex issues quickly, as well as designing and implementing cloud solutions for businesses that maximize performance while minimizing cost. At XYZ, led the successful migration of a customer’s entire infrastructure from on-premises to AWS Cloud Services resulting in improved efficiency and scalability.

Committed cloud support engineer with 4+ years of experience supporting cloud-based applications and services. Proven track record of resolving customer issues in a timely manner, while providing excellent technical assistance. Highly skilled at troubleshooting complex problems related to server architecture, database management systems, and web hosting solutions. Experienced in working on SaaS products like Amazon Web Services (AWS) and Microsoft Azure Cloud Platforms.

Diligent and highly organized cloud support engineer with 5+ years of experience in system engineering and troubleshooting. Proven ability to identify, diagnose, and resolve technical issues efficiently. Expertise in developing automated solutions for complex problems using scripting languages such as Python or Bash. Seeking to utilize my skills at ABC Technologies to provide quality customer service while maintaining high-performance levels on the cloud platform.

Well-rounded cloud support engineer with 5+ years of experience in providing technical assistance for cloud-based systems and applications. Highly skilled in troubleshooting hardware/software issues, deploying software updates, and managing customer accounts. Able to quickly identify problems, develop solutions, and ensure that customers are satisfied with the quality of service they receive. Seeking to leverage expertise at ABC Tech as a cloud support engineer.

Detail-oriented Cloud Support Engineer with 5+ years of experience in troubleshooting and resolving cloud-based system issues. Skilled at providing technical assistance to customers, as well as ensuring the reliability and performance of customer applications. Currently seeking a position at XYZ where I can utilize my expertise in AWS services, Linux OS administration, scripting languages such as Python & Bash, and automation tools like Ansible & Chef.

Talented cloud support engineer with 5+ years of experience managing cloud infrastructures and providing technical assistance to end-users. Experienced in troubleshooting, monitoring system performance, and maintaining a secure environment while ensuring customer satisfaction. Looking to join ABC Tech as their new Cloud Support Engineer where I can leverage my knowledge of AWS services to help the company reach its goals.

Amicable cloud support engineer with over 3 years of experience in supporting and troubleshooting cloud-based applications. Seeking to join ABC Tech as the next Cloud Support Engineer where I can apply my expertise in developing optimal solutions for customer issues while providing excellent customer service. At XYZ, successfully resolved 98% of cases within 24 hours through effective problem solving techniques.

2. Experience / Employment

In the experience section, you should provide details on your employment history. This section should be written in reverse chronological order, meaning that the most recent job is listed first.

Stick to bullet points when writing this section; it makes it easier for the reader to take in what you have to say quickly and easily. When talking about what you did, make sure to include quantifiable results or achievements where possible.

For example, instead of saying “Provided cloud support,” you could say “Managed a team of three engineers responsible for providing 24/7 cloud support services across multiple regions which resulted in an average customer satisfaction rating of 4.9 out 5.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Configured
Monitored
Troubleshot
Automated
Optimized
Resolved
Implemented
Diagnosed
Upgraded
Documented
Administered
Secured
Managed
Analyzed
Tested

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Administered maintenance and upgrades of cloud-based systems, including AWS & Azure technologies; reduced downtime by 25%.
Monitored system performance to identify potential issues and proactively resolve them for over 150 clients using CloudWatch & other monitoring tools.
Actively responded to customer inquiries regarding cloud infrastructure setup, deployment, maintenance support and troubleshooting with an average response time of 5 minutes or less.
Participated in the development of automated solutions such as scripts, workflows or job schedulers that enabled a 50% reduction in manual tasks related to provisioning servers on the cloud platform within 2 months after implementation.
Streamlined cross-team collaboration processes through efficient management of data sources stored on public clouds; successfully migrated 20TB+ data from legacy infrastructure without any disruption in service availability during transition period.

Coordinated cloud support operations for over 300+ users; reduced downtime by 50% and improved customer satisfaction ratings by 25%.
Formulated customized cloud architecture plans, migrations and upgrades to ensure optimal performance of applications in hybrid environments.
Troubleshot complex technical issues with cloud services such as AWS, Azure and Google Cloud Platform (GCP); resolved 90% of reported problems within 24 hours or less.
Prepared regular reports on system usage and capacity planning metrics to guarantee resilience across various public clouds; exceeded SLA requirements 80% of the time while ensuring compliance with industry standards & regulations at all times.
Efficiently configured network resources including VPNs, firewall rules, DNS records etc., reducing setup time per application significantly from 3 days to only 2 hours on average.

Reorganized cloud storage infrastructure to increase efficiency by 25%, decreasing processing time of data transfers and backups.
Analyzed customer requirements, created cloud support plans that met their needs and implemented them across multiple projects; increased customer satisfaction scores from 61% to 85%.
Managed the installation, configuration & maintenance of cloud-based applications for over 45 clients within a two month period; saved $7,000 in labor costs compared to the previous year’s budget.
Automated application deployment processes on AWS environments using Terraform scripts, resulting in 30% faster deployments with no errors or downtime reported during migration activities.
Reliably monitored Amazon EC2 instances for performance issues 24/7 and quickly resolved problems as they occurred; reduced server downtimes by 55%.

Reduced downtime of cloud support operations by 30% through proactive monitoring and maintenance of network, server and database systems.
Achieved 100% customer satisfaction ratings in providing technical assistance to over 250 users daily via email, chat or phone; resolved user inquiries within the SLA timeframe on 95%+ occasions.
Confidently managed cloud security systems & protocols for 3 large-scale corporate clients, ensuring data integrity and protection from unauthorized access at all times.
Spearheaded the implementation of a new DevOps platform that automated deployment processes across multiple regions; facilitated an overall reduction in system errors by 40%.
Compiled monthly reports outlining progress against agreed KPIs for senior management review; identified potential issues with accuracy up to 97%.

Substantially improved cloud infrastructure performance with strategic upgrades to network architecture, resulting in a 25% reduction of customer response time.
Upgraded security protocols for over 50 cloud-based applications, reducing the threat of data breaches by 40%.
Secured sensitive client information and ensured compliance with industry regulations through comprehensive system monitoring and policy implementation; successfully passed annual third-party audit tests without any issues or violations.
Documented all processes related to software installation & updates, hardware maintenance tasks and troubleshooting procedures in an organized way; created easy-to-follow user manuals that lowered support tickets by 20%.
Improved service level agreement (SLA) conditions for existing customers by 10%, leading to increased customer satisfaction ratings from 80% to 95%.

Configured 200+ cloud-based servers, networks and storage systems for various businesses according to industry standards and customer specifications; optimized server performance by 15%.
Presented complex technical information related to the implementation of cloud computing solutions in a clear and concise manner during meetings with clients.
Revised existing architecture designs as part of an effort to improve system reliability, scalability, cost efficiency and security; achieved 99% uptime across all platforms within 6 months.
Assessed new software tools that could be used in conjunction with existing cloud services on a regular basis, ensuring optimal performance levels were maintained at all times.
Competently diagnosed network issues using established troubleshooting procedures while providing timely response & resolution times (average 3 hours) throughout support processes for over 100 users daily.

Mentored and trained a team of five cloud support engineers on best practices for troubleshooting and debugging complex cloud architecture issues; reduced resolution time by 30%.
Optimized existing cloud infrastructure processes to ensure maximum performance at minimal cost, resulting in a 35% decrease in monthly server costs.
Developed comprehensive technical documentation detailing all aspects of the organization’s AWS environment; ensured that new staff members could quickly onboard with ease.
Accurately resolved over 500 customer inquiries related to their use of public/private clouds within 24 hours each week without sacrificing quality or service reliability levels.
Advised internal stakeholders on various strategies for migrating from legacy systems to modern cloud-based solutions, facilitating an 8-month migration process which was completed successfully with no downtime reported.

Meticulously monitored and maintained cloud infrastructure that supported over 1000+ applications, ensuring optimal performance of the system with 95% uptime.
Introduced automation to streamline server provisioning and deployment processes; reduced manual labor by 75 hours per month while increasing accuracy by 20%.
Implemented security protocols to safeguard customer data stored in the cloud environment; prevented unauthorized access attempts from external sources successfully for 12 months running.
Resolved complex technical issues related to network connectivity, storage resources & API integrations within agreed SLA timelines on average 97% of the time.

3. Skills

The skillset employers require in an employee will likely vary, either slightly or significantly; skimming through their job adverts is the best way to determine what each is looking for. One organization may need someone with experience in Amazon Web Services and another may require a candidate to be proficient in Google Cloud Platform.

In order for your resume to pass the initial screening process, you should include all of the skills mentioned by the employer (or at least those that are applicable) within this section. This is because many employers use applicant tracking systems which scan resumes for certain keywords before passing them on to a human.

You can further elaborate on these skills throughout other sections such as work history or summary statement; however, ensure that they are listed here first so that it passes through any automated filters!

Below is a list of common skills & terms:

Active Directory
Amazon Web Services
Apache
Bash
Business Analysis
C
C#
C++
CCNA
CSS
Cascading Style Sheets
Cloud Computing
Computer Hardware
DHCP
DNS
Data Analysis
Data Center
Databases
Disaster Recovery
Domain Name System
Firewalls
HTML
Hardware
Help Desk Support
High Availability
IT Service Management
ITIL
Information Technology
Integration
Internet Protocol Suite
Java
JavaScript
Linux
Linux System Administration
MATLAB
Microsoft Exchange
Microsoft SQL Server
MySQL
Network Administration
Network Security
Networking
Office 365
Operating Systems
Oracle
PHP
Programming
Python
Red Hat Linux
Requirements Analysis
SQL
Security
Servers
Shell Scripting
Software Development
Software Installation
Switches
System Administration
TCP/IP
Team Leadership
Teamwork
Technical Support
Telecommunications
Testing
Troubleshooting
Unix
VMware
VMware ESX
VPN
Virtual Private Network
Virtualization
Windows
Windows 7
Windows Server
Windows XP
Wireless Networking
Wireshark
jQuery

4. Education

Mentioning an education section on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, make sure to include an education section below the objective statement. However, if you already have a few years of professional cloud support engineer experience under your belt, omitting this information might be beneficial for highlighting more relevant experiences instead.

If including an education section is necessary or desired, try to mention courses related to cloud engineering that may be applicable for the role you are applying for.

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your proficiency in certain areas and show potential employers that you have the knowledge and skills necessary for the job. It is important to include any certifications relevant to the position on your resume as it can help set you apart from other applicants.

Including information about professional development courses or seminars that you have taken can also be beneficial, as this shows an employer that you are actively working towards improving yourself professionally.

AWS Certified Cloud Support Engineer
Amazon Web Services
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Reece Jenkins, this would be Reece-Jenkins-resume.pdf or Reece-Jenkins-resume.docx.

7. Cover Letter

Including a cover letter with your job application is a great way to make yourself stand out from other candidates. It consists of 2 to 4 paragraphs that provide more detail about who you are and why you’re an ideal fit for the role.

A cover letter gives recruiters insights into what makes you unique and allows them to get a better understanding of who you are as a professional and how your skills can benefit their company or organization. Writing one isn’t always required, but it’s highly recommended if given the opportunity.

Below is an example cover letter:

Dear Jairo,

I am excited to apply for the Cloud Support Engineer position at Amazon. As a cloud support engineer with 4+ years of experience, I have a strong technical background and excellent customer service skills. I am motivated to help customers be successful with AWS and contribute to the success of Amazon.

In my previous role as a cloud support engineer at [company name], I provided expert level technical support for customers using AWS. I was responsible for handling incoming customer issues via phone, email, and chat. I also created documentation and tutorials to help customers troubleshoot their problems. In addition, I led training sessions for new employees on how to use AWS products and services.

I have a strong understanding ofAWS products and services, including EC2, S3, RDS, Route 53, Lambda, CloudFormation, EBS volumes/snapshots/AMIs), VPCs/subnets/NACLs/security groups), Identity & Access Management (IAM users/policies), DynamoDB tables & items). In addition, I am familiar with other cloud providers such as Azure and Google Cloud Platform (GCP).

I would love the opportunity to bring my knowledge and skills to the Amazon team. I believe that I can make a positive contribution to your organization and help your customers be successful with AWS. Thank you for your time!

Sincerely,

Reece