Application Support Engineer Resume Guide

Application support engineers provide technical assistance for software applications and systems. They troubleshoot problems, answer user inquiries, diagnose system errors, maintain databases and ensure that programs are running smoothly. They also recommend solutions to improve application performance or usability as well as develop new processes or procedures related to the use of applications.

You have the technical know-how to solve any application issue. But potential employers don’t know that yet – they need a resume from you to show off your expertise in the field. Create one and get ready for offers!

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Application Support Engineer Resume Sample

Vilma Greenholt
Application Support Engineer

[email protected]
242-064-9887
linkedin.com/in/vilma-greenholt

Summary

Professional application support engineer with 5+ years of experience in technical troubleshooting, system analysis and problem resolution. Expertise in resolving application issues using a variety of debugging techniques and working closely with development teams to ensure smooth operations. Skilled at providing outstanding customer service while quickly responding to user inquiries. Looking forward to joining ABC Tech as an Application Support Engineer and help optimize their client experience.

Experience

Application Support Engineer, Employer A
Greensboro, Jan 2018 – Present

Participated in the design, development and implementation of a new application support system that improved customer service response time by 35%.
Structured complex data flows to enable smooth integration of legacy systems with current applications, resulting in increased operational efficiency by 25%.
Analyzed user requests to identify software issues and troubleshoot problems efficiently; resolved over 200 technical glitches within 24 hours each month on average.
Optimized existing processes through automation scripting and code refactoring, reducing manual effort required for daily operations by 40% while maintaining high accuracy levels.
Actively monitored performance metrics such as network availability, resource utilization & application uptime to ensure seamless operation of IT services across multiple platforms/locations.

Application Support Engineer, Employer B
Chandler, Mar 2012 – Dec 2017

Efficiently provided day-to-day technical support and troubleshooting for users of a range of enterprise applications, resulting in an 8% decrease in customer complaints.
Automated application deployment processes by developing scripts to streamline installation, configuration and upgrades across 200+ user systems; achieved $5000 cost savings per quarter from reduced manual tasks.
Utilized various debugging techniques such as log files analysis to identify root causes of software errors quickly; resolved 90% cases within 24 hours with minimal disruption to business operations.
Troubleshot complex network issues related to application performance on both physical and virtual environments; successfully improved response times by 30%.
Achieved 95% resolution rate on all reported incidents over the past year while maintaining high levels of customer satisfaction ratings (average 4/5).

Skills

SQL
Troubleshooting
Technical Support
Java
Microsoft SQL Server
Linux
HTML
Windows Server
Active Directory

Education

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

Certifications

Microsoft Certified Solutions Associate (MCSA): Application Support Engineer
Microsoft
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

A resume summary for an application support engineer should be concise yet powerful. It should give the hiring manager a snapshot of your experience, skills and qualifications that make you stand out from other applicants. For example, you could mention how many years of IT experience you have, any certifications or awards related to customer service and technical troubleshooting, as well as the number of applications supported in previous roles.

Below are some resume summary examples:

Hard-working application support engineer with 5+ years of experience in troubleshooting and resolving software issues. Skilled at identifying, diagnosing, and solving complex technical problems quickly while meeting customer needs. At XYZ, conducted over 100 on-site maintenance visits to ensure smooth operation of the company’s core applications. Highly knowledgeable in working with popular application development frameworks such as Java/J2EE and. Net technologies.

Determined and experienced Application Support Engineer with 7+ years of experience providing technical support to end-users. Skilled in troubleshooting and resolving complex application issues, including network connectivity, system administration, hardware/software compatibility, and user access rights. Proven track record of reducing customer complaints by up to 25% while increasing overall satisfaction ratings by 50%.

Energetic and experienced Application Support Engineer with over 4 years of experience supporting and troubleshooting existing applications, as well as developing custom software solutions. Seeking to leverage strong problem-solving skills and technical expertise at ABC Tech in order to provide excellent customer service. Accomplishments include identifying a major bug that caused the application downtime by 32%.

Detail-oriented application support engineer with 5+ years of experience in providing technical assistance to customers. At XYZ, was instrumental in resolving over 3,000 cases and reducing customer complaints by 20%. Exceptional problem-solving abilities combined with a proactive approach to identifying issues before they arise. Proven ability to perform well under pressure and deliver results ahead of schedule.

Reliable and motivated application support engineer with 5+ years of experience in troubleshooting and resolving technical issues. Expertise in implementing, customizing and maintaining enterprise software solutions for a wide range of business applications. Proven track record of successfully managing complex projects involving multiple stakeholders to ensure timely delivery within budget constraints.

Enthusiastic application support engineer with 7+ years of experience troubleshooting and resolving customer issues related to software applications. Seeking to bring the same level of excellence in problem-solving, communication skills, and technical expertise to ABC Co. At DEF Corp., developed automated processes that reduced response time by 40% while increasing customer satisfaction ratings by 18%.

Committed and motivated application support engineer with 7+ years of experience in troubleshooting and diagnosing complex technical issues. Demonstrated expertise in leading customer service initiatives, building strong relationships with clients, and providing timely resolutions to software problems. Seeking to use my skillset at ABC Tech to ensure high-quality performance of their applications.

Passionate application support engineer with 5+ years of experience providing technical assistance and troubleshooting for users. Adept at problem-solving complex issues, managing customer expectations, and training colleagues on new software solutions. Looking to join ABC Tech as an application support specialist to help ensure the success of their customers’ applications.

2. Experience / Employment

In the experience/employment/work history section, you will provide details on your past roles. The section should be written in reverse chronological order, meaning the most recent job is listed first.

When writing this section, it’s best to use bullet points as they allow for quick and easy reading by the reader. You want to make sure that each point is detailed enough so that you can explain what tasks you did and any results or successes achieved during your time at a particular role.

For example, instead of saying “Provided support for applications,” try something like “Resolved over 500 application-related issues per month through troubleshooting techniques such as debugging code.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Monitored
Troubleshot
Resolved
Configured
Implemented
Documented
Tested
Debugged
Analyzed
Upgraded
Automated
Optimized
Managed
Supported
Investigated

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Coordinated the implementation of new applications and software upgrades for 500+ users, ensuring that all systems remained in compliance with industry standards.
Meticulously troubleshooted application errors and bugs reported by users; identified root causes within an average resolution time of 4 hours, reducing downtime significantly.
Investigated production issues related to application performance degradation or data loss, providing technical solutions that improved overall efficiency by 14%.
Supported the integration of databases into enterprise-wide IT frameworks while maintaining system security at all times; successfully migrated 10+ applications without any disruption to business operations.
Assessed user feedback on the functionality & usability of existing applications and proposed modifications to enhance customer satisfaction levels by 22%.

Presented technical instructions and guidelines to 80+ colleagues on the installation, configuration and operation of software applications; successfully reduced user error rates by 30%.
Reliably maintained application servers, databases, web services and network connections in different environments with uptime exceeding 99.9% over a 2-year period.
Compiled detailed technical documentation for all supported applications that enabled users to quickly access information when needed; decreased support ticket volume by 15%.
Upgraded existing systems across multiple platforms while ensuring compliance with industry standards & regulations; automated processes saved 40 hours per month during peak periods of activity.
Resolved complex customer issues related to application performance in both production & development environments within SLA targets for 98% of incidents received within 24 hours or less.

Advised over 200+ customers in resolving technical issues related to application support, providing solutions within 24 hours and achieving customer satisfaction ratings of 95%.
Formulated comprehensive testing plans for new software applications and performed rigorous tests during development stages; identified 10 major bugs that were then fixed by the team.
Tested newly implemented systems to ensure full functionality before launch, reducing system downtime by 40% compared to previous year’s releases.
Independently designed user training materials for multiple software programs and conducted over 50 trainings for new users with a 100% attendance rate every time.
Facilitated collaboration between developers, project managers & testers through daily stand up meetings; helped complete projects 4 weeks ahead of schedule on average saving $10K in total costs annually.

Improved application performance by 15% by debugging code and resolving software integration issues.
Introduced automated testing procedures that reduced application downtime by over 70 hours per month.
Debugged over 200 customer-reported errors in the past year, ensuring system stability with minimal disruption to users’ workflows.
Spearheaded the development of new applications to meet changing business needs, resulting in increased user satisfaction ratings of 25%.
Resourcefully optimized existing databases and servers to improve scalability while reducing costs by $7000 annually.

Prepared and implemented software updates, system patches and bug fixes for a range of applications; reduced average resolution time by 25% in the last quarter.
Revised existing application code to optimize performance and stabilize functionality across all supported platforms; increased overall user satisfaction ratings by 15%.
Represented the company at conferences, events and customer meetings to demonstrate new features & capabilities of key applications; successfully closed 7 major deals worth $800k within 6 months.
Competently diagnosed root causes of application issues related to hardware/software incompatibilities, network instability or insufficient resources; resolved over 600 cases with an impressive 97% success rate.
Reorganized complex technical architectures into simpler configurations that improved scalability without sacrificing security or data integrity on production systems; saved up to 40 hours in setup time per project release cycle.

Reduced mean time to repair by 50% through proactive maintenance and troubleshooting of client applications.
Developed automated scripts for system monitoring, resulting in improved response times and service levels across the entire help desk team.
Configured application servers, databases, networks and other IT infrastructure components; ensured optimal availability & performance 24/7 with a 99% uptime rate.
Confidently handled escalated customer inquiries regarding software installations or modifications while adhering to corporate compliance standards at all times.
Implemented new processes to simplify user access control management; cut support costs by 30%.

Proficiently provided application support to over 200 customers daily, troubleshooting technical problems and resolving system errors with 98% customer satisfaction.
Expedited the resolution of critical issues by 24 hours on average, significantly reducing downtime for business users.
Streamlined user experience when accessing key applications; reduced help desk requests by 35%.
Monitored performance logs and automated scripts to ensure smooth functioning of all systems; identified potential trouble spots before they caused disruption in services or operations.
Managed release cycles and upgrades for various applications while maintaining 99% uptime across all platforms during these activities.

Mentored junior team members in troubleshooting and diagnosing technical issues, resolving over 200 customer service queries within the allotted time frame each month.
Demonstrated expertise in developing application support strategies for complex software applications; improved system response times by 30% and reduced downtime by 22%.
Documented all user feedback and suggestions on new features to ensure that future versions of the product met end-user requirements; collaborated with development teams to implement changes accordingly.
Effectively managed a portfolio of 20+ client accounts, guaranteeing 99% uptime performance levels through regular maintenance updates & patching processes as needed.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may require a candidate to be proficient with Linux, while Organization XYZ may need someone who is familiar with Windows.

It’s important to tailor the skills section of your resume for each job you are applying for because many companies use applicant tracking systems these days, which scan resumes for specific keywords before passing them on to a human.

Once listed here, you can further elaborate on your skillset by discussing it in more detail in other areas such as the summary or experience section.

Below is a list of common skills & terms:

Active Directory
Agile Methodologies
Application Support
Business Analysis
C
C#
C++
CSS
Cascading Style Sheets
Citrix
Cloud Computing
Communication
Computer Hardware
Data Analysis
Databases
Disaster Recovery
HTML
HTML5
Hardware
Help Desk Support
IT Service Management
ITIL
Information Technology
Integration
Java
JavaScript
Jira
Linux
MATLAB
Microsoft Exchange
Microsoft SQL Server
MySQL
Network Administration
Network Security
Networking
Operating Systems
Oracle
PHP
Problem Solving
Process Improvement
Programming
Python
Requirements Analysis
SDLC
SQL
Servers
SharePoint
Shell Scripting
Software Development
Software Documentation
Software Installation
System Administration
TCP/IP
Team Leadership
Teamwork
Technical Support
Testing
Time Management
Troubleshooting
Unix
VMware
Virtualization
Web Development
Windows
Windows 7
Windows Server
Windows XP
XML

4. Education

Mentioning an education section on your resume will depend on how far along you are in your career. If you just graduated and have no prior work experience, mention it below your resume objective. However, if you have plenty of relevant experience to showcase, omitting the education section is perfectly fine.

If an education section is included, try to list courses related to the application support engineer role that demonstrate technical knowledge and skills necessary for success in this position.

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your proficiency in a particular field. They show potential employers that you have taken the time and effort to learn more about an industry or skill set, which can be extremely valuable when it comes to getting hired.

Including certifications on your resume will help you stand out from other applicants and give hiring managers confidence that you are qualified for the job. Be sure to list any relevant certifications along with their issuing body so employers know they are legitimate.

Microsoft Certified Solutions Associate (MCSA): Application Support Engineer
Microsoft
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Vilma Greenholt, this would be Vilma-Greenholt-resume.pdf or Vilma-Greenholt-resume.docx.

7. Cover Letter

Cover letters are an important part of the job application process. They are typically 2 to 4 paragraphs in length and provide recruiters with more information about who you are as a professional.

Cover letters give you the opportunity to explain why your skills, qualifications, and experience make you an ideal candidate for the role. Additionally, they allow hiring managers to get a better sense of your personality before they even meet you in person.

Below is an example cover letter:

Dear Nichole,

I am applying for the Application Support Engineer position at [company name]. I have four years of experience working in customer service and technical support, and I am confident that I can be an asset to your team.

In my current role as a Technical Support Specialist, I provide phone and email support to customers who are using our software products. I troubleshoot issues and escalate them to the appropriate teams when necessary. I also create knowledge base articles to help other members of the support team resolve common issues. In addition to my customer service experience, I have strong technical skills. I am proficient in Windows, Linux, and macOS operating systems; Microsoft Office Suite; and various programming languages including Java, JavaScript, HTML, CSS, SQL, and Python.

The combination of my customer service skills and technical expertise makes me uniquely qualified for this position. At [company name], I would be able to use my skillset to provide excellent support to your customers while also contributing to your engineering team’s efforts to resolve complex issues.

I look forward to speaking with you about this opportunity soon. Thank you for your time!

Sincerely,

Vilma