Onboarding Coordinator Resume Guide
Onboarding coordinators help new employees transition into their roles within a company. They are responsible for ensuring that new hires have the necessary tools and resources to perform their job duties, as well as providing guidance on company policies and procedures. Onboarding coordinators also work with managers to create customized onboarding plans for each new hire.
You’re an expert at making sure new employees feel welcome and comfortable in their new roles. But if your resume doesn’t reflect that, hiring managers won’t know to consider you for open positions.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Onboarding Coordinator Resume Sample
Forrest Grimes
Onboarding Coordinator
[email protected]
988-153-2461
linkedin.com/in/forrest-grimes
Summary
Committed onboarding coordinator with three years of experience in developing and managing successful onboarding programs for new employees. At XYZ, increased successful program completion rates by 15% and lowered time-to-competency by 20%. Proven ability to manage simultaneous projects while maintaining high attention to detail. Seeking to leverage my experience and knowledge to support your team’s success at ABC.
Experience
Onboarding Coordinator, Employer A
Oklahoma City, Jan 2018 – Present
- Consistently arranged and represented the company during new hire orientations, open houses, and other recruitment events; followed up with over 500 candidates to ensure a positive experience.
- Arranged onboarding schedules for 50+ new hires each month, ensuring that all necessary paperwork was completed and filed in a timely manner.
- Represented the company at career fairs, networking events, and other recruiting functions; developed relationships with key partners to increase visibility of the company as an employer of choice.
- Followed up with newly hired employees on a regular basis to ensure a smooth transition into their new role; helped develop action plans to address any challenges or concerns they may have had.
Onboarding Coordinator, Employer B
Miami, Mar 2012 – Dec 2017
- Facilitated successful onboarding experiences for over 100 new hires, increasing employee satisfaction rates by 15%.
- Formulated and implemented innovative onboarding strategies that reduced time-to-competency by 30%.
- Utilized a variety of methods (orientation programs, e-learning modules, job shadowing, etc. ) to help new employees adjust to their roles and responsibilities.
- Structured the onboarding process to ensure that all newly hired employees received the same information and had the opportunity to ask questions.
- Successfully navigated through challenges associated with high turnover rates and frequent organizational changes.
Skills
- Communication
- Organization
- Interpersonal Skills
- Time Management
- Google Suite
- Data Entry
- Filing
- Scheduling
Education
Bachelor of Science in Human Resources Management
Educational Institution XYZ
Nov 2011
Certifications
Certified Onboarding Specialist
International Association of Administrative Professionals
May 2017
1. Summary / Objective
Your resume summary is like an elevator pitch – it should be concise, to the point, and give the employer a snapshot of who you are and what you can do for their company.
As an onboarding coordinator, you could mention your experience managing a team of remote employees, the successful onboarding programs you have implemented in the past, and your ability to build strong relationships with new hires.
Below are some resume summary examples:
Enthusiastic onboarding coordinator with experience in both the corporate and startup space. Proven ability to manage and streamline new hire onboarding processes while ensuring compliance with company policy. At XYZ, created an employee onboarding program that reduced time-to-productivity by 20%. In previous roles at ABC Inc. and DEF Corp., oversaw the successful onboarding of over 300 employees combined.
Reliable and highly-organized onboarding coordinator with 3+ years of experience in employee orientation and new hire integration. Track record of streamlining processes and automating workflows to achieve efficiencies. At previous roles, increased team productivity by 15% and decreased turnover rates by 10%. Seeking an opportunity to use organizational skills for the benefit of ABC Corporation.
Well-rounded onboarding coordinator with 5+ years of experience supporting new hire onboarding and orientation programs. Proven ability to develop creative solutions to problems and optimize workflows for efficiency. Recognized as the “go-to” person for process improvements that boosted team productivity by 15%. Seeking to leverage organizational skills and drive positive change at ABC company.
Passionate onboarding coordinator with 4+ years of experience in customer success and human resources. Track record of reducing new-hire ramp time by 15% through the development and implementation of creative onboarding programs. Experienced in both B2B and B2C environments. Seeking to leverage proven program management skills to drive engagement and improve retention at ABC Company.
Hard-working and detail-oriented onboarding coordinator with 5+ years of experience in customer service and human resources. Achieved a 95% success rate for new hire retention by developing strong relationships with team members and stakeholders. Also increased operational efficiency by streamlining the onboarding process, saving the company an average of $3,600 per new hire.
Seasoned onboarding coordinator with 5 years of experience in recruiting, benefits administration, and employee onboarding. At previous positions oversaw full-cycle recruitment for up to 50 hourly and salaried employees per month. Also managed employee benefit enrollment processes and provided conflict resolution support during sensitive or difficult conversations.
Talented onboarding coordinator with 5+ years of experience in successfully onboarding new employees and contractors. Proven ability to quickly adapt to change and manage multiple tasks simultaneously. At ABC, was responsible for the successful onboarding of 200+ new hires per year. Achieved a 97% satisfaction rating from newly hired employees during my tenure.
Skilled onboarding coordinator with 6+ years of experience in corporate HR. Managed full-cycle recruitment for 100+ employees across 10 departments. Streamlined the new hire process by implementing an E-Verify system that increased accuracy and efficiency by 30%. Led employee onboarding and orientation programs which boosted new hire retention rates by 20%.
2. Experience / Employment
The work history/experience section is where you talk about your employment history. This should be written in reverse chronological order, which means that your most recent job is listed first.
In this section, stick to bullet points for the majority of what you write; doing so will make it easier for the reader to take in the information you want to provide. When writing out the bullet points, be sure to include detail on what you did and any quantifiable results achieved.
For example, instead of saying “Oversaw new employee onboarding process,” you could say, “Successfully oversaw the onboarding process for 100+ new employees each month, ensuring that all required paperwork was completed and that they received proper training.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Coordinated
- Scheduled
- Arranged
- Organized
- Planned
- Monitored
- Tracked
- Assisted
- Supported
- Followed
- Communicated
- Trained
- Oriented
- Encouraged
- Facilitated
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Demonstrated
- Developed
- Expedited
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Advised new hires on company policies and procedures, ensuring compliance with all regulations.
- Supported the orientations of 10+ new employees per month, providing guidance and answering questions related to their onboarding experience.
- Improved the retention rate of new hires by 15% through the implementation of an improved onboarding program.
- Compiled and maintained accurate records of all new hire paperwork, including I-9 forms, W-4 forms and employee handbooks acknowledgement forms.
- Accurately processed payroll information for all new hires in a timely manner, avoiding delays in payments.
- Reliably scheduled and revised orientations for up to 30 new employees per month, ensuring that all onboarding paperwork was completed and filed in a timely manner.
- Tracked employee progress during the onboarding process and prepared monthly reports detailing areas of improvement; helped reduce time-to-competency by 15%.
- Actively engaged with new hires throughout their first 90 days, proactively addressing any questions or concerns they had about their job duties or company culture.
- Liaised with department heads on a regular basis to ensure that new employees were adequately integrating into their respective teams; helped resolve over 50% of integration issues within the first 2 weeks.
- Conducted post-orientation surveys with all new hires and compiled feedback to improve the overall onboarding experience for future classes; based on survey results, implemented 4 changes that resulted in a 95% satisfaction rating from respondents.
- Assessed the training needs of new employees and created individualized onboarding plans to help them adjust to the company culture and their job roles.
- Planned and organized orientation sessions, team-building activities, information presentations and other events for groups of up to 30 new hires at a time.
- Actively participated in onboarding processes by serving as a mentor and resource for new employees during their first weeks/months on the job.
- Trained newly hired staff members on company policies, procedures, systems and software applications; also provided one-on-one coaching as needed.
- Monitored the progress of each employee during their probationary period, providing feedback and guidance as necessary to ensure that they met all expectations.
- Organized and managed the onboarding process for 100+ new employees every year, ensuring that all paperwork was completed and filed properly.
- Confidently communicated with employees and managers regarding their onboarding status, addressing any concerns or questions they had in a timely manner.
- Assisted with scheduling orientations, training courses and other events related to the onboarding process; helped reduce no-show rates by 15%.
- Communicated regularly with department heads to ensure that they were aware of the progress of each new employee’s onboarding journey.
- Expedited the completion of background checks, drug tests and other necessary steps in the onboarding process whenever possible; on average, cut 2 days off of the total time it took to fully onboard a new employee.
- Achieved a 97% success rate for new hire onboarding by ensuring all required paperwork was completed and submitted on time.
- Spearheaded the development of a new onboarding program which lowered the average training time per new hire by 10%.
- Optimized the scheduling of training courses and meetings to allow for maximum efficiency and minimum disruption to other departments.
- Competently handled conflict resolution between new hires and supervisors, as well as communications with external vendors regarding onboarding procedures.
- Coordinated and scheduled onboarding and orientation sessions for new employees, ensuring that all necessary paperwork and training was completed prior to their start date.
- Oriented new hires on company culture, policies and procedures; introduced them to their team members and supervisors.
- Effectively communicated with managers across various departments to ensure that new employees were getting the support they need during their first few weeks on the job.
- Participated in weekly conference calls with the HR department to discuss any concerns or issues with new hires during their onboarding process.
- Successfully lowered the turnover rate of new employees by 10% through implementation of an improved onboarding program.
- Streamlined the onboarding process for new hires, reducing the overall time commitment by 5 hours.
- Demonstrated exceptional customer service skills when interacting with new hires, encouraging a positive and productive work environment from day one.
- Encouraged teamwork and collaboration among new hires by organizing group activities and lunches during the first week on the job.
- Proficiently used Applicant Tracking Systems (ATS) to schedule interviews, track progress and monitor compliance with company onboarding policies and procedures.
- Mentored 2-3 new hire employees per month during their first 90 days on the job, providing guidance and support on company culture, policies & procedures, systems & processes etc.
3. Skills
Skills that are commonly sought-after in an onboarding coordinator include:
– Strong interpersonal and communication skills
– Organizational abilities
– The capacity to multitask and prioritize effectively
– A detail-oriented approach
– Patience & diplomacy
These are just some examples – the specific skills required will differ from employer to employer. As such, you want to tailor the skills section of your resume according to the job posting. This way, you can increase your chances of getting past the applicant tracking system (if one is being used).
Below is a list of common skills & terms:
- Communication
- Data Entry
- Filing
- Google Suite
- Interpersonal Skills
- Organizational
- Scheduling
- Time Management
4. Education
Including an education section on your resume is not necessary if you have plenty of relevant work experience to showcase. However, if you are a recent graduate or do not have much experience in the field, including an education section can be helpful.
In your education section, mention any courses or subjects related to the onboarding coordinator role you are applying for. For example, “Courses included Employee Onboarding & Training, New Hire Orientation and HR Policies & Procedures.”.
Bachelor of Science in Human Resources Management
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to show that you are knowledgeable and competent in your field. They demonstrate to potential employers that you have taken the initiative to stay up-to-date with the latest industry trends and developments.
If you have any relevant certifications, include them in this section of your resume so that hiring managers can see at a glance that you possess the skills they are looking for.
Certified Onboarding Specialist
International Association of Administrative Professionals
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Forrest Grimes, this would be Forrest-Grimes-resume.pdf or Forrest-Grimes-resume.docx.
7. Cover Letter
Providing a cover letter along with your resume gives hiring managers a more complete picture of who you are and what kind of employee you would be. In just 2 to 4 paragraphs, a cover letter allows you to elaborate on your qualifications and paint a picture of why you would excel in the role.
It’s not always necessary to submit a cover letter, but when the opportunity presents itself, it’s definitely worth taking advantage of. It could be exactly what sets your application apart from the rest!
Below is an example cover letter:
Dear Javon,
I am writing in regard to the open Onboarding Coordinator position at your company. As an HR professional with 5+ years of experience managing onboarding programs, I am confident I would make a valuable addition to your team.
In my previous role as Onboarding Coordinator at [company name], I was responsible for designing and implementing successful onboarding plans for new hires. I developed a thorough understanding of what it takes to acclimate new employees and help them be productive members of the team. My efforts resulted in high rates of employee retention and satisfaction.
I am skilled at developing relationships with key stakeholders, such as hiring managers, department heads, and external vendors. This allows me to ensure that everyone is on the same page and working together towards a common goal. I am also detail-oriented and organized, which comes in handy when coordinating multiple moving parts.
I believe my skills and experience make me the perfect candidate for this position. I look forward to speaking with you about how I can contribute to your organization’s success. Thank you for your time and consideration.
Sincerely,
Forrest