Technical Services Manager Resume Guide

Technical Services Managers are responsible for managing the technical services team in a company. They develop, install and maintain hardware and software systems to ensure efficient operation of computer networks within an organization. Additionally, they oversee the installation of new IT infrastructure and provide training on how to use various technologies.

Your technical expertise and management experience make you the perfect candidate for any tech services job. But hiring managers won’t know who you are unless you write an impressive resume that highlights your qualifications.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Technical Services Manager Resume Sample

Karianne Romaguera
Technical Services Manager

[email protected]
476-625-5705
linkedin.com/in/karianne-romaguera

Summary

Professional Technical Services Manager with 10+ years of experience leading technical support teams and driving customer satisfaction. Proven track record in turning around struggling projects and providing insightful solutions for clients. Expertise in troubleshooting, training users, onboarding new staff members, and managing remote teams. Seeking to join ABC Tech as the next Technical Services Manager and drive customer service excellence across all products.

Experience

Technical Services Manager, Employer A
Kansas City, Jan 2018 – Present

Utilized advanced technical knowledge to develop and maintain IT infrastructure, resulting in a 20% increase in system performance.
Streamlined operations by introducing cloud-based technologies for data storage and management; reduced manual effort by 40%.
Automated daily tasks such as software patching & updates, hardware maintenance and troubleshooting with scripts and automation tools; increased efficiency by 30%.
Thoroughly tested new applications before deployment to ensure compatibility across all systems; averted potential losses worth over $50K due to bugs & errors detected early on.
Facilitated training sessions for the staff on the use of various enterprise solutions like CRM, ERP etc.; improved user productivity levels by 55%, translating into additional revenue gain of $25K per quarter.

Technical Services Manager, Employer B
San Bernardino, Mar 2012 – Dec 2017

Optimized technical services operations by developing and implementing efficient workflows, resulting in a 25% increase in productivity.
Reduced costs associated with technical services repairs and replacements by 20%, through careful analysis of inventory needs and vendor negotiations.
Monitored service calls to ensure timely response times; handled over 1,000 customer inquiries within 24 hours on average per month.
Configured equipment such as printers, scanners and computers according to user specifications while providing ongoing troubleshooting support when needed; completed up to 500 installation tasks daily throughout peak season periods with 100% accuracy rate.
Reliably managed the performance of all IT systems across multiple locations ensuring consistent uptime of 99%; identified weaknesses within existing infrastructure & proposed viable solutions that increased efficiency by 10%.

Skills

Engineering
Troubleshooting
Manufacturing
Continuous Improvement
Project Planning
Process Improvement
Product Development
Team Leadership
Operations Management

Education

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

Certifications

Certified Technical Services Manager (CTSM)
Association of Technology
May 2017

1. Summary / Objective

A resume summary/objective is a great way to introduce yourself and your qualifications as a technical services manager. This section should highlight the skills that make you stand out from other applicants, such as your experience in managing large-scale IT projects, knowledge of multiple operating systems and hardware platforms, or expertise in troubleshooting complex network issues. You can also mention any certifications or awards you have earned related to technology management.

Below are some resume summary examples:

Skilled technical services manager with 10+ years of experience in managing large-scale projects and resolving technical issues. Proven ability to develop innovative IT solutions that streamline processes, enhance productivity, and increase customer satisfaction. At XYZ Corporation, successfully led the development of a new software product launch while cutting costs by 25%. Awarded “Best Manager” for outstanding leadership skills during project completion.

Diligent and detail-oriented technical services manager with 8+ years of experience in IT operations, customer service, project management, training and development. Proven record of meeting organizational goals while providing excellent customer service and support. Experienced in developing strategies to automate processes and increase efficiency by up to 25%. Seeking to join ABC Tech as the next Technical Services Manager.

Proficient technical services manager with 7+ years of experience leading teams to deliver customer success. Proven record in developing customer support plans that exceed service level agreements and promote operational efficiency. Seeking an opportunity at ABC Tech, where I can leverage my expertise in problem resolution and process optimization to drive customer satisfaction and loyalty while maximizing business value.

Committed technical services manager with over 10 years of experience in leading teams and delivering tech support. At XYZ, managed a team of 20 technology experts to ensure smooth operation of IT systems across the organization. Proven track record for creating efficient processes and increasing customer satisfaction by 25%. Experienced in developing strategies to streamline operations while keeping costs low.

Detail-oriented technical services manager with 8+ years of experience in the IT field. Skilled at managing teams, troubleshooting hardware and software issues, and leading customer service initiatives to ensure client satisfaction. Successfully managed network infrastructure projects for ABC Technology Solutions that resulted in a 10% decrease in downtime and a 20% increase in user productivity.

Talented technical services manager with 8+ years of experience in the IT industry. Proven success in leading technical staff and ensuring customer satisfaction, while developing innovative solutions to resolve complex problems. Seeking a challenging role at ABC Corp where I can leverage my leadership and problem solving skills to drive successful operations and maximize efficiency.

Reliable technical services manager with 10+ years of experience delivering top-notch IT support and customer service. Proven track record of creating efficient processes that increase the satisfaction rate by 24% while reducing costs by 17%. Looking to join ABC Tech as a Technical Services Manager to bring my expertise in developing innovative solutions for their customers’ needs.

Energetic technical services manager with 10+ years of experience leading teams in the implementation and support of IT systems. At XYZ, led a team that managed more than 50 projects worth over $1M each. Experienced in managing customer expectations and developing innovative solutions for complex problems. Proven record of delivering quality results on time and within budget.

2. Experience / Employment

In the experience section, you should provide details on your employment history. This should be written in reverse chronological order (most recent first).

When stating what you did, stick to bullet points for the most part. Doing so allows the reader to quickly take in and understand what it is that you have done. You want to think about the specifics of your role and include quantifiable results wherever possible.

For example, instead of saying “Managed technical services team,” you could say, “Led a 10-person technical services team by providing clear direction and feedback; achieved an average customer satisfaction rating of 95%.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Managed
Coordinated
Monitored
Assessed
Developed
Implemented
Troubleshot
Resolved
Trained
Optimized
Automated
Streamlined
Configured
Documented
Analyzed

Other general verbs you can use are:

Achieved
Advised
Compiled
Demonstrated
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Structured
Utilized

Below are some example bullet points:

Represented the technical services department in a variety of customer relations meetings, successfully resolving conflicts and maintaining positive relationships with over 200 clients.
Coordinated product installation projects for 25+ customers, staying within budget and completing tasks 15% ahead of schedule on average.
Developed an effective system to track service requests from initial intake through resolution; reduced response time by 40%.
Efficiently managed resources across 4 teams and allocated labor effectively; achieved cost savings of $25,000 annually due to improved efficiency measures implemented at all levels of operations.
Resolved more than 100 technical issues during peak times using strong problem-solving skills while providing timely updates to customers along the way.

Presented technical solutions to a variety of stakeholders, reducing IT operational costs by 20% over 6 months.
Spearheaded the implementation and maintenance of a comprehensive network infrastructure across 15 locations; improved system performance by 35%.
Participated in training sessions with software developers, engineers and testers on various technical topics such as cloud computing and data management systems.
Prepared detailed reports outlining current technology trends, projected investments needed for future upgrades & best practices for maintaining high levels of service quality standards; reduced recurring tech support tickets by 25%.
Competently managed multiple complex projects from start to finish within designated timeframes while staying within budget constraints; completed 5 initiatives ahead of schedule by an average margin of 10 days each project cycle.

Assessed technical services operations and identified areas for improvement, resulting in a 15% increase in customer satisfaction ratings.
Reorganized the technical service team; streamlined workflow processes and reduced response time by 50%.
Mentored 8 junior technicians on software development best practices, increasing proficiency levels by 30%.
Effectively diagnosed complex system issues within minutes while troubleshooting network outages across all departments; improved operational efficiency by 35%.
Troubleshot hardware problems quickly to reduce downtime costs by $8,000 per month on average over the last year of employment.

Structured efficient and cost-effective technical services processes to increase efficiency by 25% while reducing operational costs by $10K.
Demonstrated strong leadership skills in the management of a large team of technicians, ensuring that they were adequately trained and supported at all times.
Introduced new maintenance protocols for repairing defective hardware, resulting in reduced downtime from 16 hours to only 5 hours on average per incident.
Advised clients on best practices for using software applications and troubleshooting basic computer issues; grew customer satisfaction scores by 20%.
Meticulously maintained accurate records for all repairs performed, enabling easier tracking & forecasting of expenses associated with tech services operations.

Managed a team of 10+ technical services specialists, implementing new processes and procedures to optimize customer support operations; decreased response time by 40%.
Achieved cost savings of over $20,000 through the effective deployment of resources and streamlined maintenance practices.
Formulated comprehensive training programs for service staff that improved their problem-solving skills while cutting costs associated with hiring contractors or outsourcing work.
Compiled detailed reports analyzing current issues faced in servicing hardware/software systems and provided strategic recommendations to senior management on how to increase productivity levels by 25%.
Accurately documented all technical service requests from customers within specified deadlines, ensuring that each case was handled quickly and efficiently with minimal disruption to business operations.

Revised technical service policies and procedures to ensure compliance with industry standards, resulting in a 15% increase of customer satisfaction ratings.
Expedited resolution time for all technical service inquiries by an average of 3 hours per day; received numerous positive feedback from client base on improved response times.
Documented detailed reports on each completed job order, ensuring accuracy and completeness of information that was easily retrievable for future reference or audit purposes.
Analyzed monthly trends in service requests and identified areas where improvement could be made; developed new strategies to address needs which resulted in 25% fewer repeat calls within the first 6 months of implementation.
Diligently monitored performance levels across staff members providing services, proactively identifying training opportunities as needed to maintain high quality standards at all times.

Confidently managed a team of 10 technical service engineers, coordinating daily tasks and delegating jobs to ensure the timely completion of over 50+ IT projects per month.
Implemented new technologies and processes that improved customer satisfaction ratings by 22% year-on-year, resulting in an increase of $4 million in revenue for the company.
Trained staff on using cutting-edge software programs as well as best practices when providing technical services; boosted employee productivity by 15%.
Improved system maintenance procedures leading to a decrease in downtime from 5 hours/week to 1 hour/week while ensuring compliance with industry regulations and standards at all times.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may require the candidate to have experience with customer service and problem-solving, while Organization XYZ might be looking for someone who can manage a team of technical support staff.

It is important to tailor your skills section according to each job you are applying for because many companies now use applicant tracking systems that scan resumes for certain keywords before passing them on to a human.

Once listed here, it would also be beneficial if you could further elaborate on these skills in other areas such as the summary or work history sections of your resume.

Below is a list of common skills & terms:

Account Management
Active Directory
AutoCAD
Business Analysis
Business Development
Business Process Improvement
Change Management
Cloud Computing
Commissioning
Construction Management
Continuous Improvement
Contract Management
Contract Negotiation
Cross Functional Team Leadership
Data Center
Disaster Recovery
Electricians
Engineering
IT Management
IT Service Management
ITIL
Integration
Lean Manufacturing
Manufacturing
Microsoft Exchange
Microsoft SQL Server
Network Administration
Networking
Operations Management
Process Engineering
Process Improvement
Procurement
Product Development
Program Management
Project Engineering
Project Planning
Quality Assurance
Security
Servers
Six Sigma
System Administration
Team Leadership
Technical Support
Troubleshooting
VMware
Virtualization
Windows
Windows Server

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have little to no work experience, mention it below your resume objective. However, if you have been working as a technical services manager for years with plenty of different responsibilities to showcase, omitting the education section is perfectly fine.

If an education section is included, try to mention courses relevant to the technical services role that demonstrate knowledge or skills related to this job position.

Bachelor of Science in Computer Science
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to show potential employers that you have the necessary skills and knowledge for the job. Having certifications in your field can demonstrate to recruiters that you are up-to-date on industry trends and best practices, as well as having been tested by an accredited organization.

Including any relevant certifications in your resume will help make it stand out from other applicants who may not be certified in their chosen profession. This could give you an edge over others when applying for jobs, so don’t forget to include them!

Certified Technical Services Manager (CTSM)
Association of Technology
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Karianne Romaguera, this would be Karianne-Romaguera-resume.pdf or Karianne-Romaguera-resume.docx.

7. Cover Letter

Providing a cover letter with your job application is a great way to make it stand out. It’s made up of 2 to 4 paragraphs and allows you to explain why you are the perfect fit for the role.

Cover letters give recruiters an insight into who you really are, as well as providing further details that may not have been included in your resume. They provide authenticity and allow hiring managers to get a better sense of what makes you unique and qualified for the job position.

Below is an example cover letter:

Dear Hugh,

I am writing to express my interest in the Technical Services Manager position at [company name]. With more than 10 years of experience managing technical teams and providing customer support, I am confident I would make a valuable contribution to your organization.

In my current role as Technical Support Manager at [company name], I manage a team of 15 technicians who provide support for company products. I have experience troubleshooting hardware and software issues, training team members, and overseeing projects from start to finish. In addition, I have developed strong relationships with customers and vendors alike. My ability to build rapport and solve problems quickly has resulted in high levels of customer satisfaction.

I am knowledgeable about a variety of technical topics, including networking, cloud computing, virtualization, and storage solutions. In addition, I hold several industry-recognized certifications, such as ITIL Foundation v3 and Cisco Certified Network Associate (CCNA). My combination of technical expertise and people skills makes me an ideal candidate for this position.

I would welcome the opportunity to discuss how my skills could benefit your organization further during an interview at your earliest convenience. Thank you for your time; I look forward to hearing from you soon!

Sincerely,

Karianne