Sales Support Manager Resume Guide

Sales support managers provide assistance to sales teams by managing customer service inquiries, creating reports, and helping with marketing initiatives. They ensure that the sales staff has the necessary resources to meet their goals and objectives while providing a high level of customer service.

You have the perfect combination of sales and customer service knowledge to be an exceptional sales support manager. But employers don’t know you exist yet, so make sure your resume stands out in order for them to recognize your potential.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Sales Support Manager Resume Sample

Claude Schroeder
Sales Support Manager

[email protected]
946-363-5601
linkedin.com/in/claude-schroeder

Summary

Committed sales support manager with 10+ years of experience managing and motivating sales teams to exceed corporate goals. At XYZ, achieved an increase in revenue by 12% through the development and implementation of effective strategies for coaching and training a team of 20 sales representatives. Proven success negotiating contracts, coordinating activities between departments, analyzing customer data & trends, optimizing processes & resources to maximize profits.

Experience

Sales Support Manager, Employer A
Eugene, Jan 2018 – Present

Advised and provided sales support to over 100 team members daily, resulting in a 20% increase of total revenue within the first 6 months.
Represented the company at various local events and trade shows, successfully boosting brand exposure by up to 15%.
Reorganized existing customer databases for greater accuracy; updating information on 2500+ clients led to improved contact management processes with an average response time reduction of 2 hours.
Optimized sales operations procedures by streamlining workflow process and implementing new strategies that increased efficiency by 40%.
Accurately forecasted monthly & quarterly product sale projections based on market trends; this resulted in achieving maximum profitability targets for products in two consecutive quarters without exceeding budget limits or compromising quality standards.

Sales Support Manager, Employer B
Rancho Cucamonga, Mar 2012 – Dec 2017

Revised the sales support team’s workflow procedures, significantly reducing customer complaints by 25% and service delivery time by 45%.
Presented new product offerings to customers in order to upsell additional items; resulted in a 15% increase of average monthly revenue.
Reduced the amount of manual data entry processes required for sales orders and invoices through automation solutions; improved accuracy rate from 95-98%.
Demonstrated exceptional leadership skills while managing 8 junior staff members, ensuring all tasks were completed within deadlines with minimal supervision needed.
Meticulously monitored call center operations, performance metrics & customer feedback surveys; identified areas for improvement which increased overall customer satisfaction rating by 10 points on average.

Skills

Account Management
Sales Operations
Business Development
Team Leadership
Customer Satisfaction
Time Management
Process Improvement
Sales Process
B2B

Education

Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Sales Support Manager
Institute of Sales Management
May 2017

1. Summary / Objective

Your resume summary should be a concise, yet powerful introduction to the rest of your resume. As a sales support manager, you should highlight any experience or qualifications that make you an ideal candidate for this role. For example, mention how many years of customer service and/or sales experience you have; list any relevant certifications or training courses completed; discuss what makes you stand out from other candidates (e.g., problem-solving skills); and provide examples of successful projects managed in the past.

Below are some resume summary examples:

Enthusiastic sales support manager with 8+ years of experience in providing comprehensive customer service and managing a team of 15 employees. At XYZ, achieved over 200% growth in sales within 6 months by developing effective strategies to increase customer satisfaction and retention levels. Skilled at working with stakeholders across various departments to ensure the successful implementation of initiatives that drive business objectives.

Seasoned sales support manager with 10+ years of experience in sales operations. Proven record of developing high-performing teams, driving efficiencies, and increasing customer satisfaction. At XYZ Corporation implemented a new CRM system that streamlined processes and accelerated response times by 76%. Highly knowledgeable in end-to-end sales process management while maintaining excellent communication skills with internal stakeholders.

Determined sales support manager with 5+ years of experience in customer service and sales management. Exceptional record for consistently exceeding KPI goals, developing strong relationships with clients, and providing multi-tiered customer solutions. At XYZ, led a team of 15 in increasing call center efficiency by 25%. Gained accolades from business partners for using creative problem-solving techniques to resolve conflicts swiftly.

Skilled sales support manager with over 8 years of experience driving sales and customer service initiatives. Proven track record of developing innovative strategies to increase efficiency, reduce costs, and improve overall customer satisfaction. Seeking to utilize expertise and knowledge gained from ABC Corp in a Sales Support Manager role at XYZ Inc., where I can apply my skills in team leadership and problem-solving.

Well-rounded sales support manager with 8+ years of experience in customer service, product management, and business development. Proven track record of building relationships to drive revenue growth while achieving high levels of client satisfaction. At XYZ Corporation, established a new process that cut order processing time by 31%. Seeking to leverage my success as the next Sales Support Manager at ABC Company.

Reliable and results-driven sales support manager with 7+ years of experience in customer service, account management, and market analysis. Skilled in building strong relationships with customers while understanding their needs to provide tailored solutions that increase satisfaction ratings by 25%. Seeking to join ABC Tech as a Sales Support Manager where I can use my expertise to optimize client relations.

Detail-oriented Sales Support Manager with 8+ years of experience in customer relations, sales operations, and account management. Proven ability to increase revenue by providing effective solutions and strategies for customers while also working closely with internal teams. Seeking a role at ABC Company where I can provide the highest level of support and problem-solving skills to ensure success.

Diligent and highly organized Sales Support Manager with 7+ years of experience developing, managing, and implementing efficient sales operations. Proven ability to provide unwavering support to sales teams while maintaining exceptional customer service standards. Seeking a position at ABC Company where my knowledge in software implementation can help drive growth for the company’s clients.

2. Experience / Employment

The employment (or experience) section is where you provide details on your work history. This should be written in reverse chronological order, meaning the most recent job comes first.

When writing this section, it’s best to stick primarily to bullet points; doing so allows the reader to quickly digest what you have done and achieved in each role. When creating these bullets, make sure that they are detailed enough for the reader to understand exactly what was accomplished during your time at a particular position. For example, instead of saying “Assisted sales team,” you could say “Provided administrative support for 10+ members of the sales team by managing customer inquiries and orders.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Participated in sales meetings, providing vital insight and data to help the team close deals totaling over $1 million in annual revenue.
Successfully managed a staff of 15 customer service representatives, optimizing operations processes that increased overall efficiency by 25%.
Compiled detailed reports on daily customer transactions for management review; identified trends & created strategies to improve upsells resulting in an additional 5% increase in monthly profits.
Facilitated training sessions for both new and existing customer reps on company policies and procedures related to sales support tasks; improved performance across all departments by 10%.
Structured feedback system from customers regarding product quality & customer services issues, implemented solutions that reduced complains received by 50% within 3 months period.

Streamlined sales operations for a team of 10+ product specialists, increasing order processing efficiency by 25%.
Independently managed customer service inquiries and complaints within 24 hours, reducing average resolution time by 50% and improving overall customer satisfaction ratings.
Utilized comprehensive knowledge of company’s products to provide technical support to customers over the phone while upselling additional items; generated an extra $20K in revenue per month.
Achieved unprecedented success in meeting quarterly sales targets with a 200% increase compared to previous year’s performance.
Spearheaded monthly training sessions on selling techniques & strategies for new members, resulting in improved employee engagement & growth rate at 20%.

Reliably managed a team of 15 sales support staff and provided daily guidance to ensure customer satisfaction, resulting in an 8% increase in revenue.
Formulated processes for sales operations that streamlined administrative tasks such as invoicing and order tracking; decreased paperwork time by 30%.
Developed a comprehensive training program for new hires which improved their knowledge base on products, services and company policies by 25%.
Assessed performance metrics of the sales department regularly to identify areas of improvement; implemented changes that resulted in a 10% decrease in customer complaints within 6 months.
Improved overall efficiency across all departments through effective communication with other managers and implementation of best practices; reduced operational costs by $20K annually.

Mentored and supervised a team of 8 sales representatives, providing guidance on product features and customer service standards while increasing overall productivity by 20%.
Prepared detailed reports to track daily/weekly/monthly activities & sales performance; successfully identified key opportunities that generated $20,000 in additional revenue last quarter.
Introduced new strategies & processes to improve communication between the Sales Team and other departments within the company; reduced miscommunication incidents by 30%.
Expedited response times for incoming customer inquiries from 2 days average to 1 day maximum; improved client satisfaction ratings from 65% to 95% over 3 months’ period.
Diligently monitored competitor activity related to pricing structures, promotions and advertising campaigns leading up increased market share by 5%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may require a candidate to be proficient in Microsoft Office Suite and Organization XYZ may need someone with experience using Salesforce.

It is essential to tailor the skills section of your resume according to each job you are applying for, as many employers use applicant tracking systems that scan resumes for certain keywords before passing them on to a human.

Once listed here, it is important to elaborate further on these skills by discussing them in more detail elsewhere such as the summary or work experience sections.

Below is a list of common skills & terms:

Account Management
Advertising
B2B
Business Development
Business Strategy
CRM
Change Management
Coaching
Contract Negotiation
Cross Functional Team Leadership
Customer Retention
Customer Satisfaction
Direct Sales
Event Management
Forecasting
Key Account Management
Manufacturing
Marketing Communications
Merchandising
Operations Management
Pricing
Process Improvement
Product Development
Purchasing
Recruiting
Sales Operations
Sales Process
Salesforce.com
Social Media Marketing
Solution Selling
Team Leadership
Team Management
Teamwork
Telecommunications
Time Management

4. Education

Adding an education section to your resume will depend on how far along you are in your career. If you have recently graduated and don’t have much work experience, mention your education below the resume objective. However, if you’ve been working as a sales support manager for years with plenty of accomplishments to showcase, omitting the education section is perfectly acceptable.

If an education section is included, make sure to list any courses or subjects related to the position that might be relevant such as business management or finance.

Bachelor of Science in Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to employers that you have the necessary qualifications and expertise in a particular field. It is important to include any certifications relevant to the job you are applying for on your resume, as it will give hiring managers an indication of your level of knowledge and experience.

Including professional development courses or other industry-related activities can also help show potential employers that you stay up-to-date with current trends and technologies within your profession.

Certified Sales Support Manager
Institute of Sales Management
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Claude Schroeder, this would be Claude-Schroeder-resume.pdf or Claude-Schroeder-resume.docx.

7. Cover Letter

Cover letters are an important part of the job application process. They give you the opportunity to expand on your skills, experience and achievements, as well as introduce yourself in a more personal way than what’s included in your resume.

Most job postings don’t require applicants to submit one but it is highly recommended that you do so anyway. This will demonstrate your commitment and enthusiasm for the role which could put you ahead of other candidates who are applying for the same position.

Below is an example cover letter:

Dear Rachel,

I am writing in response to your job posting for a Sales Support Manager. With more than 10 years of experience working in sales and customer service, I have the skills and knowledge to be a successful addition to your team.

In my current role as a Sales Support Manager at [company name], I oversee a team of 15 sales support representatives who provide assistance to our field sales team. I am responsible for managing day-to-day operations, developing training programs, conducting performance reviews, and ensuring that our customers receive the highest level of service possible. Under my leadership, our team has consistently achieved or exceeded our monthly targets for customer satisfaction and first contact resolution rates.

I am confident that I can bring this same level of success to your organization if given the opportunity. In addition to my management experience, I also have extensive knowledge of CRM software applications and order processing systems. My ability to quickly learn new technologies makes me an ideal candidate for this position.

If you are looking for a driven and motivated individual with proven leadership abilities, then please do not hesitate to contact me at [phone number] or [email address]. Thank you for your time and consideration; I look forward to hearing from you soon.

Sincerely,

Claude