Sales Operations Manager Resume Guide

Sales operations managers are responsible for overseeing and coordinating the sales activities of a company. They analyze data to identify areas that need improvement, create strategies to increase efficiency and productivity, develop training programs for sales staff, monitor performance metrics, manage customer databases, and provide guidance on pricing policies.

You have the perfect balance of sales and operations experience to make you an ideal candidate for any company. But hiring managers don’t know that yet, so to get noticed by them, you need to create a resume that makes a strong statement about your qualifications.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Sales Operations Manager Resume Sample

Eldred Dibbert
Sales Operations Manager

[email protected]
884-964-2025
linkedin.com/in/eldred-dibbert

Summary

Passionate and experienced sales operations manager with a proven track record of success in developing strategies to optimize performance, improve customer satisfaction, and increase revenue. Skilled at analyzing data trends to develop actionable insights for improvement. At XYZ Corporation, increased team efficiency by 10% through process enhancements while reducing costs by 15%. Experienced in leading cross-functional teams from conception to successful completion of projects.

Experience

Sales Operations Manager, Employer A
Seattle, Jan 2018 – Present

Utilized data analytics and market research to develop efficient sales operations strategies, resulting in a 15% increase of total revenue within 6 months.
Streamlined customer service processes by implementing automated procedures; improved response time by 40%.
Spearheaded the creation of new business opportunities through effective relationship building with key stakeholders; successfully closed $600K+ worth of deals in 2020 alone.
Developed a comprehensive onboarding program for all incoming employees that reduced training costs by 20%.
Meticulously monitored team performance metrics and identified areas for improvement, increasing productivity levels by 10%.

Sales Operations Manager, Employer B
Salem, Mar 2012 – Dec 2017

Formulated an efficient sales operations plan to optimize customer service, resulting in an 8% increase in monthly revenue.
Facilitated collaboration between the Sales and Customer Service teams by organizing weekly meetings and overseeing communication strategies; reduced resolution time for customer requests by 50%.
Accurately tracked data on customers’ needs, purchasing trends and market opportunities using CRM software to identify key areas of improvement within the organization.
Presented comprehensive reports outlining progress towards goals to senior management, highlighting new areas of potential growth that generated additional $15K per month in income streams.
Compiled detailed forecasts based on past performance, current trends & industry insights which were used successfully as a guide for future decision-making processes across departments; exceeded quarterly targets by 17%.

Skills

Sales Operations
Account Management
Business Development
Salesforce.com
Team Leadership
Forecasting
Sales Process
Process Improvement
CRM

Education

Bachelor of Business Administration in Sales and Operations Management
Educational Institution XYZ
Nov 2011

Certifications

Certified Sales Operations Professional
Sales Performance Association
May 2017

1. Summary / Objective

Your resume summary should be a snapshot of your professional experience and accomplishments as a sales operations manager. In this section, you can highlight the key skills that make you an ideal candidate for the role – such as your ability to develop effective strategies and processes to improve customer service, increase efficiency in sales teams, or maximize profits. You could also mention any awards or certifications related to sales management that demonstrate your expertise.

Below are some resume summary examples:

Seasoned sales operations manager with 8+ years of experience in developing and executing successful business strategies to maximize revenue growth. At XYZ, designed a streamlined process that increased customer satisfaction by 25%. Proven track record of driving efficient use of resources while maintaining high performance standards. Possesses excellent communication and organization skills necessary for success in the challenging world of sales operations management.

Reliable sales operations manager with 8+ years of experience in managing and optimizing complex sales processes. At ABC, managed a team of 20 members to ensure the successful execution of all customer-facing initiatives. Experienced in building strategic partnerships with vendors and customers, increasing revenue growth by 24%. Skilled at developing creative solutions for operational challenges while maintaining compliance standards.

Proficient sales operations manager with 10+ years of experience leading teams to optimize sales performance. Proven track record in developing processes and systems that streamline operations, increase profitability, and maximize customer satisfaction. At XYZ Company achieved a 20% reduction in operational costs while increasing sales by an estimated 21%. Seeking the opportunity to join ABC Team as Sales Operations Manager.

Driven sales operations manager with 8+ years of experience in streamlining business processes, driving customer satisfaction and increasing revenue. Proven track record of leading teams to surpass their targets by an average of 12%. Seeking to join ABC Company’s sales team as a Sales Operations Manager where I can use my expertise in data-driven decision making and process optimization to achieve higher growth rates.

Well-rounded sales operations manager with 8+ years of experience managing and optimizing sales processes, teams, and systems. Proven track record in increasing revenue by 15% while reducing sales costs by 10%. Experienced in leading cross-functional projects to improve customer satisfaction ratings from 80% to 95%. Seeking a role at ABC where I can leverage my expertise in driving operational excellence.

Skilled sales operations manager with 7+ years of experience leading effective sales initiatives and optimizing processes across a variety of teams. Proven success in driving strategic growth, streamlining workflow, and increasing revenue by over 15% per year. Seeking to leverage expertise at ABC Company where I can develop an actionable plan for the optimization of their existing sales strategies.

Enthusiastic and experienced sales operations manager with a proven track record of driving business growth, streamlining processes, and reducing costs. At XYZ Corporation, improved sales team efficiency by 30% while increasing customer satisfaction ratings by 25%. Highly organized professional capable of managing multiple tasks while ensuring compliance with company policies and procedures.

Diligent and organized sales operations manager with 8+ years of experience driving operational efficiency and profitability. Proven track record in managing efficient CRM systems, streamlining processes to reduce costs, and developing strategies that drive revenue growth. Seeking to utilize my knowledge at ABC Company to ensure successful sales performance across the organization.

2. Experience / Employment

The work history/experience section of your resume should be written in reverse chronological order, meaning that the most recent job is listed first.

When writing this section, you want to stick primarily to bullet points and provide detail on what you did as well as quantifiable results achieved. For example, instead of saying “Managed sales operations,” you could say something like “Developed an automated system for tracking customer orders which resulted in a 20% increase in efficiency.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Diligently managed the sales operations of a multi-million dollar organization, decreasing manual labor by 50% and saving $10K in operational costs.
Reorganized existing processes to reduce response times for customer inquiries by 30%, resulting in improved customer satisfaction ratings of 85%.
Revised pricing structures and product tiers across multiple markets to increase sales revenues by 15% within 6 months.
Achieved strategic objectives through efficient distribution management, successfully reducing backorders from 7 days to 2 days on average with no additional overhead cost incurred.
Prepared detailed reports analyzing market trends & performance metrics that enabled the development of new business opportunities; generated an additional revenue stream worth $25K per month.

Demonstrated expertise in sales operations management, successfully driving a 40% increase in overall customer satisfaction and revenue over the last year.
Represented the organization at major industry events, actively engaging with clients to ensure that their needs were met and encouraging new business opportunities; increased monthly sales by 35%.
Successfully introduced an automated customer service system which streamlined operational processes across four departments and reduced manual labour costs by $7000 per month.
Advised senior leadership on critical decisions concerning resource allocation, product pricing strategies & promotions while proactively identifying potential risks or issues that could impact profitability; generated an additional $20k of profits within 3 months of implementation of proposed changes.
Assessed team performance metrics against established targets for quality assurance purposes and provided feedback to help improve productivity levels; improved employee engagement scores from 60% to 80%.

Introduced a new sales operations system that streamlined daily processes and improved customer satisfaction levels by 28%.
Mentored junior staff in best practices for sales operations, developing their skills and increasing overall team efficiency by 52%.
Expedited the order fulfillment process through automation of shipping logistics; cut lead times from 10 days to 2 days while reducing costs by $8,000 a month.
Reduced product returns rate from 8% to 4%, saving the company over $20,000 annually in lost inventory and labor costs associated with dealing with returns.
Resourcefully managed multiple projects simultaneously within tight deadlines, successfully delivering all deliverables on time or ahead of schedule each quarter for two years straight.

Participated in the creation of strategic sales operations plans, resulting in an increase of 15% revenue for 6 consecutive quarters.
Efficiently managed a team of 20+ sales personnel with daily performance tracking and goal setting; achieved 150% target attainment rate by end-of-year.
Coordinated various supply chain activities to ensure smooth delivery and timely arrival of products to customers; improved customer satisfaction ratings by 25%.
Structured new processes for efficient data collection & analysis from all areas within the company, helping identify trends that led to $20K savings annually on marketing costs.
Optimized existing strategies through comprehensive market research and competitor benchmarking exercises, leading to 10% higher conversion rates across all product categories.

3. Skills

Skill requirements will differ from one employer to the next; this can easily be ascertained from the job posting. Organization A may require the candidate to be proficient in Salesforce and Organization B may require proficiency with Oracle. As such, you want to tailor the skills section of your resume to each job that you are applying for.

It is essential to keep this in mind because of the applicant tracking systems utilized by many companies. Their role is to analyze resumes for certain characteristics (such as specific keywords), filtering out those they deem not a high-quality match for that particular job.

Once listed here, it’s important that you also elaborate on these skillset further by discussing them in more detail elsewhere — such as within your summary or experience section.

Below is a list of common skills & terms:

Account Management
Advertising
Analysis
B2B
Business Analysis
Business Development
Business Planning
Business Process Improvement
Business Strategy
CRM
Change Management
Cloud Computing
Coaching
Cold Calling
Competitive Analysis
Contract Negotiation
Cross Functional Team Leadership
Customer Relationship Management
Customer Retention
Customer Satisfaction
Data Analysis
Direct Sales
Enterprise Software
Event Management
Financial Analysis
Forecasting
Key Account Management
Lead Generation
Market Research
Marketing Communications
Merchandising
Operations Management
Pricing
Process Improvement
Product Development
Product Management
Product Marketing
Program Management
Project Planning
Recruiting
SaaS
Sales Operations
Sales Process
Salesforce.com
Selling
Social Media Marketing
Social Networking
Solution Selling
Strategic Partnerships
Strategy
Team Leadership
Team Management
Teamwork
Telecommunications
Time Management

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated in the last few years and have little to no work experience, it is important to include an education section below your resume objective. However, if you have significant work experience that showcases a successful sales operations management track record, omitting the education section might be sufficient.

If an education section is included, try to mention courses or subjects related to business administration and/or sales operations that demonstrate relevant knowledge for this role.

Bachelor of Business Administration in Sales and Operations Management
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to potential employers that you have the knowledge and experience necessary for a particular job. If you are certified in an area related to the position, it is important to include this information on your resume as it will show hiring managers that you are qualified for the role.

Including certifications on your resume can also help boost your credibility and make you stand out from other applicants who do not possess such qualifications.

Certified Sales Operations Professional
Sales Performance Association
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Eldred Dibbert, this would be Eldred-Dibbert-resume.pdf or Eldred-Dibbert-resume.docx.

7. Cover Letter

Attaching a cover letter to your job application is an effective way of making yourself stand out from the competition. It’s a great opportunity to explain why you’re the perfect candidate for the role, as well as demonstrating your enthusiasm and interest in working with that particular company.

Cover letters should be made up of 2-4 paragraphs and provide additional information about who you are and what makes you unique. They can also add personality which isn’t always possible when relying on a resume alone.

Below is an example cover letter:

Dear Emelie,

I am writing in regards to your posting for a Sales Operations Manager. With more than 10 years of experience managing sales teams and operations, I am confident I will be an asset to your organization. In my previous role as Sales Operations Manager at [company name], I was responsible for leading a team of 20 sales professionals and overseeing all sales operations. Through my leadership, we were able to increase revenue by 25% year over year.

Some of the key skills and accomplishments that I would bring to your organization include:

– Proven track record in increasing revenue and market share
– Strong understanding of CRM systems and how to utilize them effectively
– Ability to develop effective sales strategies and lead a team to execute them successfully
– Skilled in data analysis with the ability to identify trends and make recommendations based on findings

My attached resume provides additional details regarding my background and qualifications. I can be reached anytime via phone or email, and look forward to speaking with you soon about this opportunity. Thank you for your time.

Sincerely,

Eldred