Retail Account Manager Resume Guide

Retail Account Managers are responsible for managing relationships with retail customers and ensuring that their needs are met. They must monitor sales trends, develop strategies to increase sales and profitability, maintain customer records, and coordinate activities between different departments in order to provide the best service possible.

Retail account managers need to be organized, detail-oriented and have excellent communication skills – all of which you possess. To let potential employers know about your abilities, it’s essential that you create a resume that stands out from the crowd.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Retail Account Manager Resume Sample

Rosalinda Howe
Retail Account Manager

[email protected]
045-830-3636
linkedin.com/in/rosalinda-howe

Summary

Skilled retail account manager with 5+ years of experience in sales and customer service. Adept at building strong relationships with clients, resolving complex issues quickly, and driving profitable growth for the company. At XYZ Company was able to increase revenue by 20% within one year through creating effective strategies for increasing customer satisfaction. Proven ability to develop successful business relationships throughout all levels of an organization.

Experience

Retail Account Manager, Employer A
St. Louis, Jan 2018 – Present

Mentored and trained a team of 15 account managers in customer service best practices, resulting in an 8% increase in customer satisfaction ratings.
Represented the company at various industry networking events; successfully secured new business accounts worth $200K+ annually.
Accurately forecasted sales projections for upcoming quarters on a monthly basis, allowing the organization to adjust inventory levels accordingly and save up to 20% on operational costs per quarter.
Compiled weekly reports outlining retail performance metrics such as units sold, revenue generated and store visits; identified opportunities for improvement that increased profitability by 7%.
Assessed risks associated with existing accounts and developed strategies to mitigate them; decreased chargeback rates by 11%.

Retail Account Manager, Employer B
Little Rock, Mar 2012 – Dec 2017

Actively managed a portfolio of over 150 retail accounts, ensuring customer satisfaction and exceeding monthly sales targets by 10%.
Optimized order processing procedures to reduce delivery times by 25%, resulting in improved client relations and increased product orders.
Demonstrated strong analytical skills in creating customer profiles based on purchase data & preferences, which enabled more effective targeting of promotions & upselling opportunities.
Formulated strategic plans for marketing campaigns that boosted brand awareness amongst target audiences and amplified online presence across multiple channels; leading to an increase in total sales volume of 12% within 6 months.
Coordinated with various stakeholders (i. E. , suppliers, marketers, finance etc.) to develop comprehensive business strategies focused on boosting profits from all existing accounts; achieved success rate of 90%.

Skills

Account Management
Merchandising
Sales Operations
Time Management
Business Development
Teamwork
Key Account Management
Team Leadership
Forecasting

Education

Bachelor of Business Administration in Retail Management
Educational Institution XYZ
Nov 2011

Certifications

Certified Retail Account Manager
Retail Account Managers Association
May 2017

1. Summary / Objective

A resume summary for a retail account manager should be concise yet compelling. It’s an opportunity to highlight your most impressive achievements and show the hiring manager why you’re the ideal candidate for this role. For example, you could mention how many accounts you’ve successfully managed in the past, any awards or recognition received from customers, and what strategies have been successful in increasing sales. Additionally, if there are any areas of expertise that make you stand out – such as experience with certain software programs or knowledge of specific markets – those can also be mentioned here.

Below are some resume summary examples:

Amicable, results-driven retail account manager with 8+ years of experience in sales and customer relations. Recognized for successfully building relationships with clients at XYZ, resulting in a 25% increase in revenue over two years. Proven ability to develop effective strategies to optimize the performance of retail accounts while meeting all deadlines on time. Skilled communicator, adept at liaising between customers and vendors to ensure smooth operations.

Determined retail account manager with 5+ years of experience in the consumer retail industry. Skilled at cultivating relationships with clients and managing accounts for major consumer brands. At XYZ, increased sales by 30% within one year through developing strategic marketing plans tailored to each client’s needs and budget constraints. Recognized as a leader in identifying new markets and growing existing customer base by 20%.

Well-rounded retail account manager with 8+ years of experience building and managing relationships with an expansive list of clients. Proven success in driving sales, negotiating contracts, and implementing marketing strategies that consistently exceeded targets. At XYZ Corporation increased revenue by 19% within the first year through strategic product placement and client outreach programs.

Hard-working and detail-oriented retail account manager with 6+ years of experience managing accounts in the fashion industry. Expertise in building strong relationships, optimizing customer service processes, and driving sales growth. At XYZ Inc., increased annual revenue by 20%. Seeking to leverage knack for problem solving at ABC Company to develop a successful long-term client base.

Seasoned retail account manager with a proven track record of success in developing and maintaining relationships with clients. 10+ years of experience creating sales strategies, negotiating contracts, overseeing vendor relations, and managing customer service inquiries. Looking to leverage these skills at ABC Retail to drive revenue growth while providing excellent client services.

Driven retail account manager with 5+ years of experience creating, managing and optimizing relationships with key accounts. Proven track record of designing customer-oriented sales strategies to increase revenue and growth opportunities for clients. Seeking to leverage organizational skills and industry expertise at ABC Inc., leveraging its expansive network in the retail sector.

Energetic retail account manager with 8+ years of experience managing relationships between vendors and clients. Proven track record in sales, customer service, budgeting and forecasting. At XYZ Corporation, consistently increased revenue by 15% year-over-year while decreasing costs by 25%. Skilled at developing strong interpersonal relationships to maximize customer loyalty.

Professional retail account manager with 8+ years of experience working in the fashion industry. Proven track record of increasing sales by 35% while overseeing a team of 10 and managing over 100 accounts. Seeking to leverage exceptional communication, customer service, and negotiation skills at ABC Fashion to drive business growth and profitability.

2. Experience / Employment

The work history/experience section should be written in reverse chronological order, meaning your most recent job is listed first. Stick to bullet points primarily when writing this section; doing so makes it easier for the reader to take in what you have said quickly.

When listing out your experiences, include detail and quantifiable results where possible. For example, instead of saying “Managed retail accounts,” you could say “Successfully managed a portfolio of 30+ high-value retail accounts with an average annual revenue growth rate of 10%.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Resourcefully managed accounts for over 25 retail stores, handling customer inquiries and complaints while maintaining a sales growth of 10% annually.
Reduced overhead costs by 20% through the implementation of cost-effective strategies and efficient resource allocation across departments.
Achieved a 97% satisfaction rate among clients based on quarterly surveys; established relationships with key stakeholders to increase brand loyalty and promote services/products in store locations throughout the region.
Introduced innovative approaches to optimize inventory management processes which resulted in improved product availability, resulting in an 11% increase in sales within 3 months’ time frame.
Spearheaded multiple training initiatives to enhance team member knowledge base related to account management procedures, leading to increased operational efficiency & productivity levels by 32%.

Advised and managed a team of 10+ Retail Account Managers to ensure that all sales & customer service standards were met; achieved an 83% satisfaction rating from customers as a result.
Participated in the development and execution of successful marketing strategies, securing new accounts and increasing overall annual revenue by $4M+.
Reliably managed over 500 client accounts with utmost accuracy and attention to detail; reduced data entry errors by 22%.
Prepared monthly reports outlining account activity, budget allocations, pricing structures, trends & forecasts for review by senior leadership team members.
Facilitated strategic partnerships between clients/suppliers while maintaining strong relationships with existing partners; secured 3 long-term contracts worth $1M each within 6 months.

Streamlined the process of onboarding new accounts, reducing the time spent registering and setting up each account by 35%.
Revised existing pricing models to ensure that customers received optimal value for their purchases; improved customer retention rates by 15% within a three month period.
Utilized effective communication techniques with retail clients in order to develop trust-based relationships and secure contracts worth over $50,000 per quarter.
Improved financial forecasting accuracy by 40%, allowing managers to accurately predict future sales performance based on historical data analysis and current market trends.
Meticulously tracked all orders from initial request through final delivery, resolving any discrepancies or delays within 24 hours of receiving complaints or inquiries from clients or suppliers alike.

Developed and launched over 80 promotional campaigns to increase sales of retail store accounts, resulting in a 17% growth in overall revenue.
Proficiently used customer relationship management software to track account information and analyze trends for more effective marketing strategies.
Reorganized the structure of existing client databases, leading to an improved system that streamlined operations by 15%.
Expedited order fulfillment processes through close coordination with vendors; reduced delivery times from 20 days on average down to 10 days or less for most orders.
Presented new products and services at meetings with clients; secured over $1 million worth of new business contracts within 6 months due to successful negotiations skills demonstrated during presentations.

3. Skills

Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual with a strong understanding of the retail industry and another for someone who is highly experienced in customer service.

It’s important to tailor the skills section of your resume to each job you are applying for, as many companies use applicant tracking systems (ATS) which scan resumes for certain keywords. If these words aren’t present on your resume, it may not be passed onto a human recruiter.

In addition to listing relevant skills here, you should also discuss them further in other sections such as the summary or experience part of your document.

Below is a list of common skills & terms:

Account Management
Advertising
B2B
Beauty Industry
Brand Management
Business Development
Business Planning
Business Strategy
Communication
Competitive Analysis
Consumer Products
Cross Functional Team Leadership
Customer Satisfaction
Direct Sales
Employee Training
Event Management
Facebook
Fashion
Forecasting
Key Account Management
Marketing Communications
Merchandising
Pricing
Product Development
Product Management
Product Marketing
Retail Sales
Sales Operations
Sales Presentations
Sales Process
Selling
Social Media Marketing
Social Networking
Solution Selling
Strategy
Team Leadership
Teamwork
Time Management
Trade Marketing
Visual Merchandising

4. Education

Including an education section on your resume will depend on the amount of work experience you have. If you are just starting out in your career and don’t have any relevant job experience, mention your education below your resume objective. However, if you’ve been working as a retail account manager for some time now with plenty to showcase, it’s okay to omit an education section altogether.

If including an education section is necessary, try to list courses and subjects that would be beneficial or related to the role of a retail account manager.

Bachelor of Business Administration in Retail Management
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a particular field. Employers are always looking for candidates who have taken the initiative to stay up-to-date with their industry knowledge and certifications can be an excellent way of showing that you’ve done just that.

Including any relevant certifications on your resume will give potential employers confidence in your abilities, so make sure you list them if they apply to the job you’re applying for.

Certified Retail Account Manager
Retail Account Managers Association
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Rosalinda Howe, this would be Rosalinda-Howe-resume.pdf or Rosalinda-Howe-resume.docx.

7. Cover Letter

Including a cover letter with your job application is a great way of showing potential employers that you are invested in the role. A cover letter should typically be 2 to 4 paragraphs long and provide additional detail about yourself, as well as explain why you believe you’re an ideal fit for the position.

Writing a cover letter may not always be necessary when applying for jobs but it’s still highly recommended due to its ability to make you stand out from other candidates. It also gives recruiters more insight into who you are and what skills or experience makes you suitable for the role.

Below is an example cover letter:

Dear Aurore,

I am excited to apply for the Retail Account Manager position at [company name]. As a retail account manager with more than 10 years of experience developing and managing relationships with key accounts, I am confident I will be an asset to your organization.

In my current role as a retail account manager at [company name], I manage a portfolio of 50+ accounts and have developed strong relationships with each one. Through effective communication and relationship-building, I have been able to increase sales by 20% year over year. In addition, I have successfully negotiated contracts with vendors and suppliers on behalf of my clients, resulting in cost savings of 15%. My ability to develop rapport quickly and identify opportunities for growth makes me an ideal candidate for this position.

I am also knowledgeable about the latest trends in retailing and have a keen eye for detail. This enables me to provide insights that help my clients improve their operations while staying ahead of the competition. Moreover, my excellent organizational skills allow me to keep track of multiple projects simultaneously while meeting deadlines.

I would welcome the opportunity to bring my skills and experience to your team as your next Retail Account Manager. Thank you for your time and consideration; I look forward to hearing from you soon.

Sincerely,

Rosalinda