Business Operations Manager Resume Guide

Business operations managers are responsible for overseeing the daily activities of a business. They plan, coordinate and direct all operational aspects of an organization in order to ensure that goals are met efficiently and cost-effectively. Their duties include developing processes, managing budgets, implementing new technologies and directing staff.

Your experience in business operations is unparalleled, and any company would benefit from your expertise. However, the hiring managers won’t know who you are unless you write a resume that highlights all of your abilities and accomplishments.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Business Operations Manager Resume

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Business Operations Manager Resume Sample

Libby Glover
Business Operations Manager

[email protected]
396-462-5787
linkedin.com/in/libby-glover

Summary

Energetic business operations manager with 8+ years of experience managing complex projects and teams to deliver successful outcomes. Able to develop effective plans for a wide range of initiatives, from process improvement to product launches. At XYZ Corporation, increased efficiency by 20% while ensuring compliance with all relevant regulations. Seeking to join ABC Company as the next Business Operations Manager and drive growth through innovative strategies and sound decision-making.

Experience

Business Operations Manager, Employer A
Corona, Jan 2018 – Present

  • Trained and mentored a team of 10 employees in business operations strategies, resulting in an increase of productivity by 19%.
  • Optimized existing processes to reduce production costs by 22%, saving the company over $25,000 annually.
  • Demonstrated excellent problem-solving skills when dealing with operational issues; reduced customer complaints rate from 7% to 2% within 6 months.
  • Assessed opportunities for cost savings and efficiency improvements across various departments, leading to improved overall performance metrics by 15%.
  • Consistently monitored daily activity levels against assigned objectives while proactively finding solutions to any discrepancies or delays in project delivery timescales.

Business Operations Manager, Employer B
Fort Lauderdale, Mar 2012 – Dec 2017

  • Resolved over 200 operational issues and streamlined business processes, resulting in a 10% increase in productivity.
  • Participated actively in departmental meetings to address customer inquiries, develop strategies for improvement of operations and manage staff resources efficiently.
  • Actively implemented organizational policies across departments while providing guidance and support to team members on daily tasks; increased employee retention rate by 14%.
  • Structured innovative approaches to streamline workflow performance that reduced costs by $5,000 over the last quarter without compromising quality standards or service delivery timelines.
  • Formulated action plans & delegated responsibilities effectively among teams for successful completion of projects within specified deadlines; achieved 95% success rate with all assigned projects this year so far.

Skills

  • Process Improvement
  • Team Leadership
  • Program Management
  • Operations Management
  • Time Management
  • Business Process Improvement
  • Account Management
  • Business Development
  • Data Analysis

Education

Bachelor of Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Certified Business Operations Manager
American Management Association
May 2017

1. Summary / Objective

A resume summary for a business operations manager should be concise, yet powerful. It should provide the hiring manager with an overview of your qualifications and experience in managing complex projects and teams. Include information such as how you have successfully streamlined processes to increase efficiency, saved costs by implementing new strategies, or led successful initiatives that improved customer satisfaction. These are all great points to include in order to give the employer a better understanding of why you would make an excellent addition to their team.

Below are some resume summary examples:

Well-rounded business operations manager with 8+ years of experience leading teams to reach ambitious goals. Proven track record of streamlining processes and procedures, reducing costs by 24% while increasing efficiency. Skilled in driving growth initiatives through data-driven decisions and strategic partnerships. Seeking to apply expertise at ABC Corporation where I can help develop a more efficient business model for the long term success of the organization.

Detail-oriented business operations manager with 8+ years of experience leading cross-functional teams to successfully drive operational excellence and cost savings. Proven track record in driving process improvements, streamlining business processes, and implementing automation solutions resulting in improved efficiency by 25%. Seeking a position at ABC Corp to leverage my expertise and continue developing best practices for successful business operations.

Passionate and experienced business operations manager with a track record of success in streamlining operational processes and driving growth. At XYZ, managed the day-to-day operations of an $8M/year company while delivering cost savings totaling 20%. Proven ability to build high performing teams by providing clear direction and fostering collaboration. Skilled at leveraging analytics to identify opportunities for improvement and drive performance.

Proficient business operations manager with 8+ years of experience in developing and managing operational systems, processes, and teams. At XYZ Corp., crafted a new department to manage the day-to-day activities for 30 employees across 10 locations. Successfully improved efficiency by 45%, reduced costs by 20%, and increased customer satisfaction ratings from 65% to 85%. Recognized for problem solving abilities that drive results in any environment.

Reliable business operations manager with 10+ years of experience leading teams and streamlining processes to achieve organizational objectives. A strong background in project management, finance, budgeting, resource allocation and staff development. Committed to driving efficiency while minimizing overhead costs. Seeking a new challenge with ABC where I can use my skillset to help take the business operations department to the next level.

Professional business operations manager with 10+ years of experience leading both small and large-scale projects. Skilled in budgeting, forecasting, process optimization, team management, and strategic planning. At XYZ Corporation increased employee satisfaction by 15% while reducing operational costs by 11%. Proven record of success creating high performing teams to drive growth and achieve organizational goals.

Accomplished business operations manager with 10+ years of experience driving operational efficiency and cost savings. At XYZ, increased on-time delivery performance by 30%, reduced lead times for product orders by 25% and lowered inventory costs by 15%. Proven ability to identify process improvements that have resulted in significant financial gains and improved customer satisfaction.

Seasoned business operations manager with 6+ years of experience in driving operational excellence, leading teams and projects to success, and streamlining processes. Proven track record of implementing cost-saving initiatives that improve efficiency by 25%. Looking to bring my expertise in financial planning and analysis to ABC Corporation’s innovative environment.

2. Experience / Employment

In the experience section, you should provide details on your employment history. This should be written in reverse chronological order, meaning the most recent job is listed first.

When stating what you did, stick to bullet points; it makes for easier reading and helps the reader take in more information quickly. You want to focus on providing detail about what you did and any quantifiable results that were achieved as a result of your work.

For example, instead of saying “Managed staff,” you could say “Successfully managed a team of 20+ employees across multiple departments while meeting all deadlines.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

  • Managed
  • Coordinated
  • Analyzed
  • Streamlined
  • Implemented
  • Monitored
  • Developed
  • Optimized
  • Forecasted
  • Negotiated
  • Resolved
  • Administered
  • Budgeted
  • Trained
  • Supervised

Other general verbs you can use are:

  • Achieved
  • Advised
  • Assessed
  • Compiled
  • Demonstrated
  • Expedited
  • Facilitated
  • Formulated
  • Improved
  • Introduced
  • Mentored
  • Participated
  • Prepared
  • Presented
  • Reduced
  • Reorganized
  • Represented
  • Revised
  • Spearheaded
  • Structured
  • Utilized

Below are some example bullet points:

  • Mentored a team of 10+ business operations personnel in the use of methods and techniques to improve operational efficiency, resulting in a 15% reduction in delays.
  • Administered daily operations for multiple departments across company divisions; developed innovative strategies which resulted in an overall cost savings of $15K/month.
  • Analyzed financial data to identify opportunities for process optimization and cost reduction initiatives; implemented changes that generated an additional $30K annually within 6 months.
  • Meticulously monitored customer satisfaction surveys and market trends to enhance customer experience while simultaneously controlling costs; increased customer retention rate by 12%.
  • Spearheaded successful change management projects focused on improving processes, streamlining workflows, boosting productivity levels, and increasing employee engagement – which ultimately contributed to a 20% increase in revenue growth over three years period.
  • Compiled and analyzed business operations data from multiple sources, resulting in a 10% increase in operational efficiency.
  • Substantially improved workflow processes and customer experience by implementing new strategies and reorganizing existing systems; reduced complaint resolution time by 50%.
  • Reorganized the entire support team structure to better align with company objectives, saving $4000+ per month on administrative costs.
  • Forecasted future resource requirements based on current trends while managing day-to-day tasks of over 35 employees across different departments.
  • Managed multi-million dollar budgets for both short & long term projects, ensuring that financial targets were met within given deadlines (+30%).
  • Budgeted and tracked corporate expenditures of over $1M annually, ensuring that all costs were kept within the allocated budget.
  • Diligently monitored operational performance metrics for 8 departments across the organization including staffing levels, cost savings initiatives and productivity gains; achieved 15% reduction in operating expenses during tenure.
  • Negotiated contracts with vendors to purchase supplies at competitive prices while also meeting quality requirements; saved an additional $250K year-over-year on procurement costs.
  • Monitored customer feedback received via surveys & social media channels to continuously improve service delivery standards resulting in a 27% increase in customer retention rates within 6 months period.
  • Facilitated interdepartmental collaborations between HR, Marketing, Sales and IT teams to ensure seamless operations of all business processes; improved efficiency by 35 hours per week on average.
  • Streamlined operational processes and procedures, resulting in a 30% reduction of administrative costs.
  • Implemented new organizational strategies to improve customer service quality while reducing staff overtime by 40%.
  • Successfully managed projects with teams ranging from 5-15 members and consistently exceeded deadlines by 15%.
  • Supervised the development of 4 major products over a 2 year period; generated an additional $250K in revenue for the company during this time frame.
  • Revised existing policies to ensure compliance with industry regulations; reduced legal liability risk associated with noncompliance violations by 70%.
  • Coordinated a team of 8+ staff members to ensure seamless business operations, resulting in 10% increased efficiency and productivity.
  • Reliably monitored inventory levels and analyzed demand trends to accurately forecast supply needs; reduced costs by $20,000 per quarter through optimized ordering processes.
  • Introduced new customer service initiatives that drove up client satisfaction ratings by 25%, leading to an increase in sales revenue for the company’s products & services.
  • Reduced operational expenses by 20% through effective cost-control strategies such as renegotiating vendor contracts and streamlining production procedures.
  • Expedited product delivery times from 3 weeks to 2 weeks on average, thereby increasing customer loyalty and improving overall profitability for the organization.
  • Utilized project management and organizational skills to ensure the successful execution of business operations projects, resulting in a 10% increase in customer satisfaction ratings.
  • Improved operational efficiency by streamlining existing processes and introducing new technology solutions; reduced cost per unit of production by 17%.
  • Independently handled multiple critical tasks including budgeting, forecasting, inventory control, quality assurance & HR recruitment/training with minimal supervision from senior management.
  • Developed innovative strategies for increasing sales volume and market share within target markets; generated $500K+ additional revenue over 2 years period through effective implementation of these initiatives.
  • Presented results of detailed financial analysis at quarterly board meetings which enabled executives to make informed decisions regarding resource allocation across departments.
  • Advised c-suite executives on business operations strategy and financial decisions, resulting in an 8% increase in annual profits.
  • Prepared detailed reports of market trends, competitor analysis and sales projections to inform management decisions; reduced forecasting errors by 6%.
  • Represented the organization at investor meetings and other external events, successfully negotiating deals worth over $1 million annually for new contracts.
  • Achieved streamlining of processes which led to a 20% reduction in operational costs across 3 departments within 1 year through process reengineering techniques.
  • Efficiently managed resources to ensure that projects were completed on time and under budget; increased efficiency by 15 hours per week on average.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may require the candidate to have expertise in financial analysis, while Organization XYZ might be looking for someone with experience in project management.

It is important to tailor your skills section of the resume according to each job you are applying for because many employers use applicant tracking systems these days, which scan resumes and filter out those that don’t contain certain keywords or characteristics.

In addition to just listing skills here, it’s also a good idea to elaborate on them further by discussing them in other areas such as summary statements or work experiences.

Below is a list of common skills & terms:

  • Account Management
  • Accounting
  • Analysis
  • Business Analysis
  • Business Development
  • Business Process Improvement
  • Business Strategy
  • CRM
  • Change Management
  • Coaching
  • Communication
  • Contract Negotiation
  • Cross Functional Team Leadership
  • Customer Satisfaction
  • Data Analysis
  • Event Management
  • Finance
  • Financial Analysis
  • Financial Reporting
  • Forecasting
  • Human Resources
  • Nonprofits
  • Operations Management
  • Process Improvement
  • Program Management
  • Project Planning
  • Recruiting
  • Sales Operations
  • Salesforce.com
  • Social Media Marketing
  • Social Networking
  • Strategy
  • Team Leadership
  • Team Management
  • Teamwork
  • Time Management
  • Vendor Management

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated recently and don’t have much work experience, mention your education below the objective statement. However, if you have been working as a business operations manager for many years with plenty of responsibilities to showcase, omitting the education section is perfectly fine.

If an education section is included, try to mention courses and subjects related to the business operations role that would be beneficial for employers looking at your resume.

Bachelor of Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to showcase your knowledge and expertise in a certain field. They demonstrate that you have taken the time to learn about the industry, as well as prove that you are competent enough to pass an official test or assessment.

Including certifications on your resume is beneficial for employers who want proof of your qualifications before hiring you. Make sure to list any relevant certifications related to the job position so potential employers can see how qualified you are for the role.

Certified Business Operations Manager
American Management Association
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Libby Glover, this would be Libby-Glover-resume.pdf or Libby-Glover-resume.docx.

7. Cover Letter

Writing a cover letter is a great way to demonstrate enthusiasm and commitment for the job you’re applying for. It gives employers an opportunity to get to know more about who you are, what your qualifications are, and why they should choose you over other applicants.

A cover letter typically consists of 2-4 paragraphs that explain how your skills and experience make you an ideal candidate for the position in question. While not all jobs require one, submitting a well written cover letter can help boost your chances of getting hired by showing off your communication skills as well as demonstrating genuine interest in the role.

Below is an example cover letter:

Dear Raphael,

I am writing in response to your advertisement for the Business Operations Manager position. With more than 10 years of experience leading and managing business operations, I am confident that I can exceed your expectations in this role.

In my current role as Business Operations Manager at [company name], I oversee a team of 15 employees responsible for sales, customer service, and human resources functions. I have successfully implemented process improvements that have resulted in increased efficiency and productivity across all departments. In addition, I have developed strong relationships with key stakeholders, vendors, and clients that have resulted in repeat business and referrals.

Some additional highlights of my qualifications include:

– Proven ability to manage multiple projects simultaneously while meeting deadlines
– Strong analytical skills with experience developing KPIs and metrics to measure success
– Excellent communication and presentation skills with experience presenting to senior management teams
– Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) as well as CRM software (Salesforce)

As your Business Operations Manager, I will be an asset to your team by providing strong leadership and direction while ensuring smooth day-to-day operations. I look forward to putting my skills and experience to work for you and would appreciate the opportunity to discuss this role further during an interview. Thank you for your time!

Sincerely,

Libby

Business Operations Manager Resume Templates

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