Business Office Manager Resume Guide
Business office managers oversee the daily operations of an organization’s administrative functions. They are responsible for managing staff, developing efficient processes and procedures, coordinating with other departments or divisions within the company to ensure smooth operations, handling customer inquiries and complaints, preparing financial reports and budget forecasts, as well as ensuring that all legal requirements are met.
Your organizational and management skills make you an ideal candidate for any business office manager role. But hiring managers don’t know who you are yet, so to get them interested in your qualifications, you must write a resume that stands out from the rest.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Business Office Manager Resume Sample
Monte Legros
Business Office Manager
[email protected]
006-326-1312
linkedin.com/in/monte-legros
Summary
Professional business office manager with 10+ years of experience in a variety of industries. Proven track record of successful management and administration, with an emphasis on accounting activities, customer service, payroll processing, budgeting/forecasting and financial reporting. Seeking to join ABC Corporation as their business office manager where my expertise can be used to enhance the efficiency and profitability of the organization.
Experience
Business Office Manager, Employer A
Huntsville, Jan 2018 – Present
- Presented annual financial reports to the Board of Directors, detailing operating costs and revenue sources with a variance analysis of 5%; recommended changes that led to an annual cost savings of $50,000.
- Assessed performance metrics for business operations team on a bi-weekly basis; identified key issues and provided solutions that improved employee productivity by 15%.
- Improved customer service processes & practices which resulted in a 70% increase in customer satisfaction ratings within 3 months.
- Spearheaded implementation of new office technology systems including CRM software, VoIP telephone system & cloud storage platform; enabled seamless collaboration between departments while reducing operational expenses by 10%.
- Efficiently managed all administrative tasks such as scheduling staff meetings, ordering supplies and managing personnel records; reduced paperwork processing time by 4 hours per week compared to previous year’s average figures.
Business Office Manager, Employer B
Sunrise Manor, Mar 2012 – Dec 2017
- Introduced a series of new office procedures, resulting in a 15% increase in workflow efficiency.
- Prepared and submitted accurate financial reports to the management team on time every month; identified discrepancies that saved $5,000 in expenses over 3 months.
- Automated manual processes to reduce data entry by 50%, saving 25 hours per week for administrative staff members.
- Structured effective filing systems and organized all documents electronically, increasing accessibility and accuracy of information retrieval by 80%.
- Consistently monitored employee attendance records which resulted in punctuality rates improving by 10%.
Skills
- Healthcare
- Healthcare Management
- Accounts Receivable
- Data Entry
- Payroll
- HIPAA
- Accounts Payable
- Hospitals
- Time Management
Education
Bachelor of Business Administration
Educational Institution XYZ
Nov 2011
Certifications
Certified Business Office Manager (CBOM)
Association of Business
May 2017
1. Summary / Objective
Your resume summary/objective should be like a movie trailer – it gives the hiring manager an overview of who you are and why you would make an excellent business office manager. Include details such as your experience managing multiple departments, how you have successfully implemented cost-saving measures in past positions, and any awards or recognition that demonstrate your leadership skills.
Below are some resume summary examples:
Determined office manager with 5+ years of experience overseeing daily operations in a business environment. At XYZ Corporation, managed the front desk and supported executive staff for two directors. Streamlined processes to reduce costs by 10% while improving efficiency by 15%. Adept at analyzing financial data, assisting with budgeting and payroll processing, managing vendor relationships, and ensuring compliance with all applicable laws.
Amicable business office manager with 10+ years of experience in financial operations and customer service. Seeking to utilize my skillsets at XYZ, Inc., to improve the efficiency and accuracy of daily processes. At ABC, managed a staff of 15 employees on various projects while also overseeing accounts payable/receivable and payroll functions. Received an Employee Excellence Award for increasing productivity by 25% within one year.
Skilled business office manager with 8+ years of experience in financial planning, budgeting, expense tracking, and accounts payable/receivable. At ABC Company, managed a team of 5 employees to ensure successful completion of all business operations. Responsible for overseeing $4M annual revenue and reducing operational costs by 10%. Proven ability to work independently as well as collaborate with cross-functional teams.
Seasoned business office manager with 8+ years of experience in overseeing the day-to-day operations of a business. Expertise in managing multiple projects simultaneously and streamlining processes to ensure organizational efficiency. At XYZ, successfully reduced overhead costs by 15% while increasing employee productivity by 25%. Proven track record for developing positive relationships with clients and vendors alike.
Passionate business office manager with 10+ years of progressive experience in a fast-paced corporate environment. Adept at managing day-to-day operations, streamlining administrative processes and developing successful relationships with stakeholders. At Company X, reduced costs by 14% while increasing productivity by 19%. Seeking to bring my expertise to ABC and help the organization reach its goals.
Driven business office manager with 7+ years of experience managing financial operations and ensuring efficiency in the workplace. Proven record of developing cost-saving solutions, streamlining processes, and implementing innovative technology to improve administrative functions. Seeking to join ABC Company as a business office manager where I can use my expertise to maximize operational efficiency.
Talented business office manager with 5+ years of experience in creating streamlined processes and procedures within the business environment. Proven track record of overseeing daily operations, ensuring accuracy on client billing, resolving customer queries, and managing staff members efficiently. Seeking to leverage my knowledge and expertise at ABC Company for further career growth opportunities.
Reliable and detail-oriented business office manager with 8+ years of experience in an administrative role. Skilled at managing day-to-day operations, streamlining processes for increased efficiency, and overseeing staff performance. Seeking to join ABC Company as the next Business Office Manager to facilitate smooth workflow while ensuring compliance with established policies and procedures.
2. Experience / Employment
In the experience section, you should provide details on your employment history. This should be written in reverse chronological order, meaning the most recent job is listed first.
When writing out what you did for each role, stick to bullet points as much as possible; this makes it easier for the reader to quickly digest what you have said. When discussing results achieved or tasks completed, aim to include quantifiable data if available.
For example, instead of saying “Managed office operations,” you could say “Successfully managed day-to-day office operations and administrative functions with a team of 10 employees resulting in an increase in productivity by 25%.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Managed
- Coordinated
- Supervised
- Monitored
- Organized
- Scheduled
- Tracked
- Analyzed
- Streamlined
- Resolved
- Implemented
- Automated
- Negotiated
- Budgeted
- Forecasted
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Structured
- Utilized
Below are some example bullet points:
- Developed and maintained efficient business office systems, resulting in a reduction of administrative costs by 12%.
- Implemented new filing procedures and data entry protocols to better organize customer records and ensure accuracy; increased productivity rate by 15% within 3 months.
- Reduced paperwork backlogs with effective delegation of tasks among staff members; decreased completion times for all assigned projects by 25 hours per week on average.
- Coordinated meetings between department heads and customers, communicating requests from both parties efficiently while refraining from any misunderstandings or miscommunications.
- Thoroughly analyzed financial documents such as invoices, purchase orders and expense reports to identify discrepancies or errors before submitting to the appropriate departments for review & approval.
- Demonstrated exemplary leadership skills in managing a team of 10 office workers, increasing productivity by 25% and driving customer satisfaction ratings up to 90%.
- Mentored junior staff members on various administrative duties while ensuring all tasks were completed efficiently; reduced employee training time by 40 hours each month.
- Confidently handled daily business operations such as bookkeeping, payroll processing and accounts receivable/payable processes with minimal errors or discrepancies.
- Advised senior management on cost-saving initiatives that resulted in an annual savings of $18,000 for the company’s budgeting activities over the past year.
- Organized monthly meetings between department heads to ensure alignment between strategies and objectives across all areas; improved communication among teams resulting in higher engagement levels within the organization overall.
- Budgeted and allocated resources for a business office with an annual operating budget of $2.5 million, resulting in a 10% reduction in expenses compared to the previous year.
- Negotiated favorable contracts with vendors, suppliers, contractors and other external stakeholders; saved company over $50K during fiscal quarter three.
- Formulated strategies to increase efficiency within the office while ensuring operational compliance with federal regulations; reduced paperwork processing time by 20%.
- Forecasted revenue streams based on market trends and customer feedback data; generated up to 25% more profits than predicted targets each month consistently since April 2019.
- Meticulously monitored financial transactions including invoices, cash flows and expenditures daily; identified discrepancies quickly leading to early preventive action against frauds & losses worth over $25K annually.
- Scheduled, delegated and supervised daily tasks for staff of 15, ensuring that team goals were met within a timely manner; optimized productivity by 25%.
- Monitored financial records and invoices to ensure accuracy in all accounting transactions; established cost-saving measures that decreased overhead costs by $15,000 annually.
- Resolved customer inquiries quickly and efficiently while maintaining positive relationships with clients; improved customer satisfaction ratings from 88% to 95%.
- Managed the day-to-day office operations including inventory control, document filing/retrieval systems and equipment maintenance programs which increased efficiency by 20%.
- Actively recruited new personnel following HR guidelines, personally training 5+ employees on administrative policies & procedures over the course of 8 months.
- Expedited office efficiency by 20%, reducing daily tasks from 3 hours to 2.5 hours, while monitoring staff performance and providing feedback as needed.
- Streamlined administrative processes using innovative methods; decreased paper usage in the workplace by 40%.
- Tracked project progress and updated senior management team on a weekly basis with well-presented reports that highlighted key achievements and challenges faced during implementation of initiatives.
- Resourcefully managed budget allocation for new projects, ensuring they were completed within allocated costs without compromising quality standards or deadlines; saved $10K over two quarters compared to previous year’s expenses breaking even in both periods respectively.
- Revised existing HR policies & procedures for better compliance with local labor regulations; improved employee satisfaction rate by 15% resulting in higher retention rates.
- Utilized strong organizational and communication skills to manage the daily office operations of a business with over 300 staff members, ensuring consistent services for clients.
- Supervised up to 15 administrative personnel in performing various tasks such as data entry, filing documents and scheduling meetings; increased team productivity by 30%.
- Reliably operated computer systems including MS Office applications (Word/Excel) to generate reports, handle financial transactions and track inventory levels accurately.
- Facilitated efficient problem-solving among internal teams while resolving customer inquiries within 24 hours; improved client satisfaction rating from 75% to 90%.
- Analyzed monthly expenses & revenue streams using advanced Excel formulas, resulting in $50K saved annually on overhead costs through cost control initiatives.
- Achieved a 20% increase in office efficiency by streamlining administrative processes and introducing new technology solutions.
- Participated in the successful completion of business projects with a total value exceeding $500,000; coordinated efforts between project teams to ensure deadlines were met on time.
- Compiled and presented monthly financial reports for upper management that included detailed accounts of income, expenses & budget allocations across all departments; identified cost-saving opportunities leading to 5% reduction in operating costs over 3 months period.
- Represented company at various events such as conferences, seminars, trade shows & expositions; successfully negotiated deals with vendors resulting in a 15% decrease overall spending rates for supplies/services annually.
- Proficiently managed day-to-day operations including scheduling staff shifts, monitoring workflow and resolving customer inquiries while maintaining high levels of quality service standards throughout.
3. Skills
Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one may be looking for someone with experience in payroll processing, whereas another might prefer a candidate who is well-versed in customer service.
Therefore, it is important to tailor the skills section of your resume to each job that you are applying for. This will ensure that any applicant tracking systems used by employers pick up on the relevant keywords and pass your resume onto a human being.
In addition to just listing these abilities here, you can further elaborate on them more specifically throughout other parts of your CV – such as within the summary or work history sections.
Below is a list of common skills & terms:
- Account Management
- Account Reconciliation
- Accounting
- Accounts Payable
- Accounts Receivable
- Customer Satisfaction
- Data Entry
- EMR
- Event Management
- HIPAA
- Healthcare
- Healthcare Information Technology
- Healthcare Management
- Hospitals
- Human Resources
- Invoicing
- Managed Care
- Medicaid
- Medical Billing
- Medical Terminology
- Medicare
- Nonprofits
- Office Administration
- Office Management
- Payroll
- Process Improvement
- QuickBooks
- Recruiting
- Revenue Cycle
- Team Leadership
- Teamwork
- Time Management
4. Education
Adding an education section to your resume as a business office manager will depend on how much experience you have. If you are just starting out in the field and don’t have many accomplishments to list, including an education section is recommended below your objective statement. However, if you’ve been working for years with plenty of job responsibilities to showcase, mentioning your education may not be necessary.
If included, try to mention courses or subjects related to the role such as accounting principles or management theory that demonstrate relevant knowledge and skills needed for a successful career in business office management.
Bachelor of Business Administration
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to demonstrate your proficiency in a certain field and can be an impressive addition to any resume. They show potential employers that you have taken the time and effort to gain additional knowledge or skills, which could help set you apart from other candidates.
Including certifications on your resume is especially beneficial if they are relevant to the job for which you’re applying. Doing so will give hiring managers more confidence in your abilities and make them more likely to consider you for the position.
Certified Business Office Manager (CBOM)
Association of Business
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Monte Legros, this would be Monte-Legros-resume.pdf or Monte-Legros-resume.docx.
7. Cover Letter
Submitting a cover letter alongside your resume is one of the best ways to show a potential employer that you are the right person for the job. It consists of 2 to 4 paragraphs and gives extra insight into who you are as an individual, what makes you suitable for this role and why they should consider hiring you.
Cover letters aren’t always necessary when applying for jobs, but they can be very helpful in increasing your chances of getting an interview. They provide recruiters with more information about yourself which allows them to make better decisions on who may be appropriate for the position.
Below is an example cover letter:
Dear Angus,
I am writing to apply for the Business Office Manager position at [company name]. With more than 10 years of experience managing operations and staff in a variety of office environments, I am confident I can be an asset to your team.
In my current role as Business Office Manager at [company name], I oversee a staff of five administrative assistants and two office managers. In this capacity, I have successfully streamlined office procedures, resulting in increased efficiency and productivity. Additionally, I have developed strong relationships with vendors and suppliers, which has resulted in cost savings for the company.
I am also skilled in managing budgets and finances. In my current role, I am responsible for overseeing the budget for our department, which includes maintaining accurate financial records and preparing reports for upper management. My experience has taught me how to be proactive in identifying areas where costs can be reduced without compromising quality or service levels.
Lastly, I have a proven track record of effectively leading and motivating teams. My leadership style is based on mutual respect and open communication, which has resulted in high levels of employee engagement and satisfaction. Additionally, I have been successful in developing individualized training programs that meet the needs of each team member while also contributing to their professional development.
I believe my skills and experience make me an ideal candidate for the Business Office Manager position at your company. I look forward to speaking with you soon about this opportunity.
Sincerely,
Monte