Traffic Controller Resume Guide
Traffic controllers are responsible for managing the movement of vehicles and pedestrians at intersections, roads and railways. They use signals to regulate traffic flow, direct drivers and ensure safety on the road by monitoring speed limits, hazardous conditions or congestion.
You know the roads like the back of your hand, and you could keep traffic moving smoothly even during rush hour. But hiring managers don’t realize how great you are at managing traffic – to make them take notice of your skillset, you need to write a standout resume.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Traffic Controller Resume Sample
Cortney Mayer
Traffic Controller
[email protected]
337-989-9598
linkedin.com/in/cortney-mayer
Summary
Enthusiastic traffic controller with 5+ years of experience in keeping roads safe and organized. Skilled in directing traffic, monitoring road conditions, and responding to emergency situations quickly and accurately. At XYZ Corporation, managed a team of 10 controllers while maintaining a zero-accident record on the monitored section of highway for over three consecutive months. Seeking to bring my expertise to ABC Company as their new Traffic Controller.
Experience
Traffic Controller, Employer A
Gilbert, Jan 2018 – Present
- Investigated and resolved over 50 traffic incidents per shift to ensure the safety of pedestrians, motorists and cyclists; reduced property damage by 15%.
- Supervised a team of 8 junior controllers in providing effective traffic control services for up to 65 intersections daily; spearheaded initiatives that improved efficiency by 17%.
- Diligently monitored vehicular movement along roadways via CCTV cameras and implemented real-time solutions to mitigate sudden traffic congestions within minutes.
- Dispatched emergency vehicles such as ambulances, fire trucks, police cars and tow trucks in response to accidents or breakdowns on highways with an average turnaround time of 25 minutes.
- Regularly reprogrammed electronic signals at busy junctions in order to improve flow rates during peak times; enhanced overall system performance by 12% annually.
Traffic Controller, Employer B
Atlanta, Mar 2012 – Dec 2017
- Tracked and monitored traffic in key intersections, resulting in the safe and efficient movement of over 2,500 vehicles a day.
- Streamlined traffic flow by implementing revised signal timing plans to reduce congestion during peak hours; reduced idle time for motorists by 15%.
- Expedited emergency vehicle passage through intersections via pre-programmed protocols; enabled timely response from fire, police and ambulance services on 400+ occasions.
- Revised existing roadway infrastructure design to improve safety at high-volume locations; decreased number of accidents with injuries by 12% within six months’ period.
- Substantially improved overall road network efficiency levels through periodic maintenance checks and repairs; increased daily throughput capacity by 25%.
Skills
- Teamwork
- Team Leadership
- Time Management
- Project Planning
- Operations Management
- Logistics
- Customer Satisfaction
- Transportation
- Communication
Education
Associate’s Degree in Transportation Management
Educational Institution XYZ
Nov 2011
Certifications
Traffic Control Supervisor Certification
American Traffic Safety Services Association (ATSSA
May 2017
1. Summary / Objective
A resume summary/objective is the first thing a hiring manager will read, so it’s important to make sure yours is concise and compelling. When writing your summary as a traffic controller, you should focus on how you can help the company achieve its goals. For example, mention any certifications or qualifications that demonstrate your expertise in this field; highlight any experience with managing complex projects; and emphasize how well-versed you are in safety protocols for controlling traffic.
Below are some resume summary examples:
Passionate traffic controller with 5+ years of experience directing and managing the flow of vehicles on major highways. In previous roles, demonstrated an impressive ability to coordinate resources in order to reduce traffic congestion and improve overall safety. Seeking to join ABC Road Control as a Traffic Controller where I can use my organizational skills, attention-to-detail, and problem solving abilities for safe public transportation.
Reliable and experienced traffic controller with 8+ years of experience directing the safe flow of vehicles and pedestrians at busy intersections or road construction sites. At XYZ, managed a team of 5 staff members to ensure that all safety protocols were followed. Utilized state-of-the-art technology for efficient vehicle control and reduced traffic delays by 20%. Skilled in emergency response management and problem solving.
Professional traffic controller with 8+ years of experience managing the flow of vehicles and pedestrians on busy roads. Proven track record in successfully coordinating traffic signals, responding to incidents, preventing collisions and ensuring safety through quick decision-making. Seeking to join ABC Corporation as a Traffic Controller where I can use my skillset to ensure efficient transportation system operations.
Energetic and reliable traffic controller with 5+ years of experience in coordinating, monitoring, and controlling the flow of vehicles on public roads. At XYZ City Traffic Department, reduced overall vehicle congestion by 20% within six months using an innovative scheduling system. Received commendations from supervisors for my ability to remain calm and professional during high-pressure situations.
Seasoned traffic controller with 8+ years of experience in directing traffic on busy roads and intersections. At XYZ, managed the flow of over 5 million vehicles per month while ensuring maximum safety for both pedestrians and drivers alike. Effectively implemented a new system to improve efficiency by 15%, resulting in fewer accidents, reduced congestion, and improved customer satisfaction ratings.
Detail-oriented traffic controller with 10 years of experience managing traffic flow and ensuring public safety. At XYZ, reduced the number of vehicle accidents by 40% in 18 months through implementing innovative strategies to control high-traffic areas. A certified professional in Traffic Control Systems (TCS) and a member of the American Association for Transportation Safety Management (AATSM).
Hard-working traffic controller with 5+ years of experience directing traffic in a variety of settings. Seeking to join ABC Corporation as the next Traffic Controller and use my expertise to ensure safety on site, minimize delays, and maximize efficiency. At XYZ Company, successfully increased driver satisfaction by 15% through implementing innovative strategies for route optimization.
Committed and experienced traffic controller with 8+ years of experience managing a variety of intersections. Adept at making swift and accurate decisions in high-pressure situations to maintain safety for pedestrians, cyclists, and motorists alike. Seeking to join ABC as a Traffic Controller where I can use my expertise to ensure smooth flow throughout the city’s streetscape.
2. Experience / Employment
For the experience section, you should list your employment history in reverse chronological order, with the most recent job listed first. Stick to bullet points when listing what you did; this makes it easier for readers to quickly digest the information.
When writing about each role, provide detail on what you did and any quantifiable results that were achieved. For example, instead of saying “Controlled traffic flow,” say something like “Managed a busy intersection during peak hours by successfully directing over 400 vehicles per hour.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Monitored
- Directed
- Coordinated
- Regulated
- Supervised
- Assessed
- Analyzed
- Investigated
- Resolved
- Dispatched
- Tracked
- Scheduled
- Forecasted
- Reported
- Communicated
Other general verbs you can use are:
- Achieved
- Advised
- Compiled
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Developed and implemented effective traffic control plans to regulate the flow of vehicles on major highways, leading to a decrease in congestion by 25%.
- Introduced new systems that monitored road conditions during peak hours; identified potential hazards promptly and took appropriate action as needed.
- Facilitated safe travel experiences for over 2,000 motorists each day while managing multiple intersections throughout the city with minimal delays or accidents reported.
- Actively ensured compliance with all local and state laws when controlling traffic signals, signs & barricades; reduced violations by 50% within 6 months due to increased enforcement efforts.
- Compiled comprehensive reports detailing key performance metrics related to vehicle movement times, safety initiatives & efficiency goals which were presented at quarterly meetings with department heads for review purposes.
- Assessed traffic flow, identified congested areas and made real-time operational adjustments to facilitate the smooth passage of traffic, resulting in a 15% decrease in overall commute time.
- Scheduled and coordinated over 500+ road closures for construction work, special events and other activities while ensuring that minimal disruption was caused to local businesses & residents.
- Competently managed all aspects of traffic control operations including directing vehicles at intersections; implemented new protocols which reduced average wait times by 45%.
- Mentored 8 junior trainees on proper techniques used when controlling vehicle movement along highways; improved their efficiency rate by 20%.
- Improved existing accident response protocol with plans for unblocking roads within 30 minutes or less following an incident; updated process resulted in a 17% reduction in emergency response times overall.
- Demonstrated thorough knowledge of traffic laws and regulations while directing vehicular and pedestrian traffic at intersections, reducing accident incidences by 25%.
- Reported daily on the condition of roadways and signals to authorities, leading to an increased level of safety for all users; successfully identified 6 faulty signal systems before they malfunctioned.
- Represented the municipality in public hearings related to transportation issues; collaborated with members from various organizations to devise long-term solutions that resulted in a 20% decrease in travel time along city streets.
- Thoroughly inspected walkways regularly for unsafe conditions such as cracks or broken pavement stones; reported any hazardous areas immediately so that necessary repairs could be made within 24 hours (on average).
- Participated actively in community events involving safe driving practices, educating over 500 people annually about defensive driving techniques through informative presentations and interactive activities.
- Spearheaded traffic control operations at the busiest intersections in the city, managing up to 30 vehicles per cycle and successfully reducing wait times by 15%.
- Coordinated with police officers and local authorities on a daily basis to ensure smooth vehicle flow during peak hours; obtained written approval for road closures on special occasions without any delays.
- Independently planned, implemented and monitored efficient traffic management strategies based on data collected from multiple sources such as GPS systems, surveillance cameras & manual observations; reduced average commute time by 11%.
- Reduced congestion levels within the region through effective lane positioning of various types of vehicles such as buses, trucks, cars etc.; minimized complaints related to slow-moving traffic by 25% over 3 months period.
- Reorganized speed limit signs across all highways throughout the district while ensuring that each sign was placed in its designated area; increased safety and decreased accident rates in congested areas by 19%.
- Utilized advanced technology and systems to monitor, regulate and control traffic flow on major highways; reduced average commute times by 15% over the course of 6 months.
- Regulated vehicular movements through the intersection area during peak hours; successfully managed a record-breaking 80 vehicles per minute in rush hour traffic with no incidents reported.
- Advised drivers on necessary route changes due to road works or blockages while responding quickly and calmly to emergency situations such as vehicle breakdowns or accidents within 10 minutes from notification.
- Formulated detailed plans for lane closures/shifts based on seasonal conditions & weather forecasts, ensuring minimal disruption for commuters during holiday periods or bad weather days.
- Reliably coordinated teams of up to 20 staff members assigned at various intersections around the city, supervising their activities throughout every shift and providing guidance when needed.
- Directed traffic flow efficiently by regulating and controlling speed limits, traffic signals and lane closures; successfully reduced vehicle congestion in the area by 15%.
- Achieved an average response time of 10 minutes or less to incidents requiring traffic control services while ensuring no delays in emergency responses.
- Communicated effectively with drivers when diverting them away from road construction sites and other hazardous areas; improved safety compliance among motorists by 20%.
- Proficiently operated a variety of equipment such as flags, flares, stop paddles/signs & radar guns to ensure safe driving conditions on highways and other roads at all times.
- Optimized management of intersections through the installation of signs, pavement markings & automated signal systems which resulted in a reduction in accident rates by 25%.
- Forecasted, planned and structured daily traffic flow, controlling up to 100 vehicles per hour while closely monitoring all speed limits and road regulations.
- Monitored 12 intersections simultaneously by utilizing the latest high-tech equipment; successfully reduced overall accidents rate by 25%.
- Structured weekly meetings with local law enforcement agencies to discuss safety initiatives, as well as presented detailed monthly reports on traffic violations and preventative measures taken in response.
- Presented an informative seminar for over 300 attendees at a community meeting regarding current laws governing vehicle operation in the area; increased public awareness of safe driving habits by 30%.
- Accurately maintained administrative paperwork which included logging infractions into the database system & preparing case files for each incident; saved 10 hours of manual record-keeping time every month compared to traditional methods using pen & paper documentation.
3. Skills
Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual who is experienced with the latest traffic control technologies, while another might prioritize someone who has a proven track record in managing large-scale projects.
Therefore, you should tailor your skills section to each job posting that you are applying for. This will help ensure that applicant tracking systems (computer programs used by many employers to scan resumes) can recognize your qualifications as being relevant and pass them on to human recruiters.
In addition, it would be beneficial if you could provide further details about some of the most important skills listed here in other sections such as experience or summary.
Below is a list of common skills & terms:
- Communication
- Contract Management
- Customer Satisfaction
- Logistics
- Operations Management
- Project Planning
- Team Leadership
- Teamwork
- Time Management
- Traffic Management
- Transportation
4. Education
Adding an education section to your resume will depend on how much experience you have in the traffic controller role. If you are just starting out and don’t have any prior work history, mentioning your education below your resume objective is a good idea. However, if you already have several years of experience as a traffic controller that is worth highlighting, an education section may not be necessary.
If including an education section makes sense for you, make sure to mention courses or subjects related to the job description of the position you are applying for.
Associate’s Degree in Transportation Management
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications demonstrate to employers that you have the knowledge and skills necessary for a given field. They also show potential employers that you are committed to professional development, as certifications require dedication and hard work in order to obtain them.
Including any relevant certifications on your resume can help set you apart from other applicants by showing hiring managers that you possess the qualifications they seek.
Traffic Control Supervisor Certification
American Traffic Safety Services Association (ATSSA
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Cortney Mayer, this would be Cortney-Mayer-resume.pdf or Cortney-Mayer-resume.docx.
7. Cover Letter
Cover letters are documents used to introduce yourself and your application to a hiring manager. They are typically composed of 2 to 4 paragraphs that provide more information about you, such as why you’re applying for the role and what unique skills or experiences make you an ideal fit for the job.
Although cover letters aren’t always necessary when submitting a job application, they can give recruiters deeper insight into your qualifications and help set your candidacy apart from other applicants. Writing one is highly recommended if it’s not required by employers.
Below is an example cover letter:
Dear Nikita,
I am writing to apply for the Traffic Controller position at your company. I am a highly skilled and experienced traffic controller who has experience working in both urban and rural areas. I have a strong knowledge of traffic laws and regulations, and I am able to effectively communicate with drivers and other workers to ensure that everyone is safe.
I have experience working in construction zones, directing traffic around equipment and workers. I am also familiar with using hand signals and radio communication to direct traffic flow. In addition, I have experience setting up cones, barrels, or other obstacles to redirect traffic as needed. I am able to work long hours in challenging conditions, such as inclement weather or heavy traffic volume.
I am confident that I can be an asset to your team. My skills and experience will contribute to the safety of your workplace and the efficiency of your operations. I look forward to speaking with you soon about this opportunity.
Sincerely,
Cortney