Ticket Agent Resume Guide

Reliable ticket agent with 5+ years of customer service and sales experience in the airline industry. Highly experienced in problem solving, ticketing, reservations management and customer relations. At XYZ Airlines provided efficient services to over 2000 customers daily while maintaining a 100% satisfaction rate on all transactions. Successfully increased revenue by 10%, through upselling additional products and services during flights.

Skilled ticket agent with 5+ years of experience in customer service, ticket sales and handling. Proven ability to handle multiple tasks simultaneously while providing excellent customer service. Experienced in using various software systems to ensure accuracy and efficiency when processing tickets for airline customers. Seeking a position at XYZ Airlines where I can utilize my skillset and contribute towards the company’s success.

Determined ticket agent with 5+ years of experience in the travel and hospitality industry. Highly skilled in handling customer inquiries, processing payments, and managing reservations. Proven track record of excellent customer service ratings from customers at XYZ Airlines. Successfully completed ticketing training courses at ABC Academy to stay up-to-date on the latest trends and technologies used for booking flights.

Dependable ticket agent with over 5 years of experience in customer service and ticket sales. At XYZ, successfully exceeded daily and monthly sales goals by 15%. Skilled in handling both online and on-site customers, resolving complex queries quickly. Adept at using various booking systems to book flights or manage reservations efficiently. Committed to providing a pleasant travel experience for all passengers.

Proficient ticket agent with 7+ years of experience in customer service and ticketing. Proven track record for providing exceptional customer service to passengers on all types of flights, including international and domestic, while managing bookings efficiently. Skilled at troubleshooting problems quickly and accurately in order to ensure smooth operations and passenger satisfaction.

Accomplished ticket agent with 5+ years of experience providing customer service and managing ticketing operations for major airlines. Proven track record in resolving conflicts, meeting sales goals, upselling services, and mitigating passenger complaints. Looking to bring expertise in problem-solving and customer satisfaction to ABC Airlines as the next Ticket Agent.

Energetic and organized ticket agent with 5+ years of experience providing excellent customer service in high-volume environments. Seeking to bring my expertise and enthusiasm for problem solving to the role at ABC Airlines, where I can use my communication skills and knowledge of aviation regulations to ensure smooth travel experiences for customers.

Committed ticket agent with 5+ years of experience in customer service and ticketing. Proficient in using airline-specific software systems to book, issue, and track tickets as well as manage flight delays or cancellations. Seeking a position at ABC Airlines to use my problem-solving skills while providing exceptional customer service.

• Represented the organization at major events, processing over 2,000 tickets per day and ensuring that customers were provided with prompt service.
• Spearheaded multiple initiatives to improve customer satisfaction; reduced average wait time by 45% in a 6-month period through improved ticketing processes and staff training sessions.
• Facilitated efficient handling of refunds, cancellations and changes requested by customers; handled an additional 500+ requests each month without compromising on quality or accuracy standards.
• Effectively managed inventory control for all available tickets across different venues; lowered stock out issues from 25% to 5%.
• Expedited sales process with the help of advanced cash register systems & specialized software programs; increased daily transactions by $1,200 within 3 months of implementation.

• Issued over 500 tickets per day and provided accurate information to customers about ticket prices, seat availability, flight times and connections for both domestic and international flights.
• Answered customer inquiries via telephone and email promptly; successfully resolved complex issues with a 95% satisfaction rate.
• Resolved billing disputes by researching airline policies & regulations, processing refunds/credits quickly while maintaining professional composure in all customer interactions.
• Meticulously checked passenger documents against the reservation manifest prior to departure; reduced boarding errors by 10%.
• Handled an average of 50 passengers at check-in counters daily while ensuring that all safety protocols were strictly adhered to during each transaction process.

• Confirmed ticket purchases for over 500 customers daily, utilizing a comprehensive customer service system to ensure accuracy and efficiency.
• Participated in weekly training sessions to keep up with the latest developments in airfare regulations, promotions and ticketing procedures; provided accurate information on flight schedules & baggage policies resulting in an improved customer satisfaction rating of 90%.
• Substantially increased sales by 15% through upselling additional services such as travel insurance, resort packages and car rentals during peak holiday seasons like Thanksgiving and Christmas.
• Greeted customers warmly upon arrival at the ticket counter; answered inquiries about departure times, seating options, fare rates & special discounts quickly to help avoid long wait times for other passengers.
• Compiled data from passenger check-ins into various reports including itineraries changes/refunds processed per day – prepared detailed summaries that were used by management staff when making decisions regarding airport operations.

• Presented tickets and travel information to over 250 customers per day, increasing customer satisfaction by 10% within the first 3 months of employment.
• Informed passengers on all flight details such as seating arrangements and baggage allowance; responded promptly to inquiries regarding ticketing procedures and special offers for frequent travelers.
• Processed an average of 120 tickets daily with proficiency in automated ticket-issuing systems; maintained accuracy rate at 100%.
• Independently handled cashier duties including taking payments from customers, making change & issuing receipts; managed $5,000+ daily transactions without any errors or discrepancies reported by auditors each month.
• Monitored passenger flow throughout the terminal while ensuring that all flights departed on time according to scheduled departure times without delays or disruptions caused by late arrivals or boarding issues.

• Reorganized ticket sales operations and streamlined administrative processes, resulting in a 10% reduction of processing times for over 200 tickets daily.
• Developed new customer service protocols to enhance the overall ticketing experience; improved client satisfaction ratings by 20%.
• Optimized online ticket sales through website updates and promotional campaigns, increasing total revenue from e-ticket purchases by $15,000 within 6 months.
• Achieved 98% accuracy when verifying tickets at entry points during high traffic events such as concerts and sporting matches; minimized errors related to duplicate or invalid transactions while ensuring safety standards were met throughout each shift.
• Actively communicated with customers regarding seating locations, refunds/exchanges policies & available payment options via phone calls & emails on a daily basis; resolved 95% of inquiries successfully within 24 hours on average.

• Consistently processed over 2,000 tickets a day with 100% accuracy in an efficient and timely manner.
• Mentored three junior ticket agents on the proper procedures for issuing boarding passes and baggage tags; reduced errors by 10%.
• Assisted customers during their travel experience through accurate flight information updates, giving personalized recommendations to enhance passenger satisfaction levels.
• Streamlined the ticketing process by introducing automated technology that enabled passengers to print their own tickets at kiosks while providing real-time status updates of flights; increased customer flow rate by 20%.
• Introduced loyalty programs which incentivized members with discounts and special offers resulting in a 15% increase in overall revenue for the airline company this past year.

• Diligently processed over 1500 ticket requests per month while accurately verifying customer information, generating tickets and providing excellent customer service.
• Demonstrated strong problem-solving skills when resolving complex issues related to flight cancellations, delayed departures/arrivals, baggage disputes and other passenger concerns; increased satisfaction ratings by 17%.
• Assessed multiple travel plans daily in order to provide passengers with the best ticketing options at competitive rates; reduced overall ticket costs for customers by 10% on average each year.
• Directed the compilation of up-to-date schedules from various airlines and ensured that all changes were communicated promptly across departments; improved accuracy of flight timetables by 23%.
• Formulated efficient workflows according to organizational requirements & industry standards that enabled smoother operations within the Ticketing Department while reducing wait times for customers by 15 minutes on average per transaction.

• Thoroughly checked and verified over 400 tickets daily, ensuring accuracy of ticket prices and flight numbers while maintaining a 99% accuracy rate.
• Revised airline departure times for 200+ customers on short notice with minimal disruption to their travel plans; increased customer satisfaction scores by 12%.
• Prepared itineraries for 500+ passengers each month, providing detailed information about the flights including arrival/departure times and gate assignments with no delays reported.
• Coordinated with other departments such as security staffs, ground crew personnel & baggage handlers to ensure smooth flow of operations at airport terminals; decreased wait time per passenger by 15 minutes on average.

High School Diploma
Educational Institution XYZ
Nov 2011

Airline Transport Professional Certification
International Air Transport Association (IATA)
May 2017