Banquet Server Resume Guide
Banquet servers are responsible for providing excellent customer service to guests at events and functions. They set up tables, serve food and beverages, replenish supplies as necessary, clear away dishes when the event is over, and ensure that all areas of the event remain clean throughout.
Your customer service skills make you a natural choice for any banquet server position. But potential employers don’t know who you are yet, so to land the job of your dreams, create a resume that highlights all your experience and qualifications.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Banquet Server Resume Sample
Augustus Hahn
Banquet Server
[email protected]
644-226-1249
linkedin.com/in/augustus-hahn
Summary
Accomplished banquet server with 7+ years of experience in food and beverage service. Skilled at providing excellent customer experiences while ensuring prompt delivery of high-quality meals to customers. At XYZ, successfully managed a team of 8 banquet servers for large corporate events, resulting in 100% client satisfaction ratings. Familiar with modern hospitality trends such as online ordering systems and mobile apps for restaurant reservations.
Experience
Banquet Server, Employer A
Bayamon, Jan 2018 – Present
- Accurately served 160+ guests during wedding receptions, holiday parties and corporate events; increased customer satisfaction ratings by 12%.
- Participated in pre-event setup, including table arrangement and decoration according to the event theme; saved 30 minutes of preparation time per event on average.
- Prepared food items such as appetizers, entrees and desserts for banquet service with attention to detail regarding presentation standards; reduced cost of wastage due to incorrect orders by 6%.
- Replenished buffet tables with fresh dishes throughout each event while ensuring a balanced stock level at all times; boosted sales revenue from buffets by $1,200 over three months period.
- Organized post-event cleanup duties with other staff members efficiently so that halls were ready for subsequent bookings within two hours after completion of prior events.
Banquet Server, Employer B
Riverside, Mar 2012 – Dec 2017
- Assisted up to 200 guests with table and beverage service at catered events, restocking buffet tables as needed and expediting orders from the kitchen.
- Reorganized banquet facilities before each event, ensuring all necessary supplies were in place for optimal efficiency; reduced setup time by 10%.
- Structured a new system of assigning tasks among staff members during large-scale functions, resulting in an average of 30 minutes cut off total serving time per event.
- Reliably served several courses simultaneously while maintaining a pleasant attitude towards customers and responding promptly to their requests; earned two Employee of the Month awards due to exemplary customer service skills over 12 months period.
- Expedited post-event clean up process by delegating duties between team members effectively; successfully cleaned up entire facility within 2 hours on average after every function – 25% faster than expected turnaround times set forth by management team.
Skills
- Time Management
- Teamwork
- Hospitality
- Food and Beverage
- Catering
- Hospitality Industry
- Restaurants
- Hospitality Management
- Banquets
Education
High School Diploma
Educational Institution XYZ
Nov 2011
Certifications
ServSafe Food Handler Certification
National Restaurant Association
May 2017
1. Summary / Objective
Your resume summary or objective should be a snapshot of your qualifications as a banquet server. In this section, you can highlight the customer service skills that make you an excellent candidate for the job. You could also mention any awards or recognitions you have received in previous roles and how many years of experience you have in banquet serving. Finally, don’t forget to include any certifications related to food safety or alcohol handling that demonstrate your commitment to excellence.
Below are some resume summary examples:
Proficient banquet server with 5+ years of experience in the hospitality industry. Skilled at providing exceptional customer service, managing multiple tasks simultaneously, and efficiently executing event set-up/breakdown. Seeking to join ABC Events as a Banquet Server to provide quality services while creating memorable experiences for guests. Recent achievements include receiving the “Most Professional Service” Award from XYZ Venue in 2019.
Reliable banquet server with 5+ years of experience providing top-notch service to guests in a professional and timely manner. Skilled at setting up banquet halls, serving food and drinks, clearing tables, managing customer requests/complaints efficiently. Seeking to bring my passion for hospitality as the next Banquet Server at ABC Hotel. Key achievement includes delivering consistently high customer satisfaction ratings from clients.
Professional banquet server with 5+ years of experience providing excellent service to guests in high-end venues. Skilled at creating memorable experiences for customers, setting up tables and buffets, anticipating needs, and taking orders promptly. Looking to join ABC Events as a banquet server where I can use my knowledge of hospitality industry standards and procedures to ensure the best customer experience possible.
Determined banquet server with 4+ years of experience in the hospitality industry. Proven track record of providing exceptional customer service while ensuring all guests have a positive dining experience. Proficient in setting up and breaking down banquet tables, managing food inventory, and training new staff members. At XYZ Hotel, managed more than 100 events per year with an average guest satisfaction rating of 95%.
Detail-oriented banquet server with 5+ years of experience in the food and beverage industry. Skilled at setting up for events, serving guests, and cleaning up afterwards. At XYZ Hotel, served over 500 guests during a high-profile event while ensuring all requests were fulfilled promptly and professionally. Received award from hotel management for exceptional customer service skills.
Energetic and experienced banquet server with 5+ years of experience providing excellent customer service. Served in numerous high-end events at ABC and XYZ, quickly learning the nuances of each event space to provide a safe and pleasant dining experience for guests. Received “Employee Of The Month” award twice due to outstanding performance.
Skilled and experienced banquet server with 5+ years of experience in the hospitality industry. At XYZ, provided exceptional service to over 1000 guests during large-scale weddings and corporate events. Received recognition for providing a high level of customer satisfaction by anticipating needs and exceeding expectations.
Dependable banquet server with 5+ years of experience in high-end hospitality. Skilled at providing efficient, impeccable service to customers and anticipating their needs. Looking to join ABC as a Banquet Server where I can use my expertise to exceed customer expectations and ensure every event is an unforgettable success.
2. Experience / Employment
In the experience section, you should list your employment history in reverse chronological order. Stick to bullet points; this makes it easier for the reader to digest what you have written quickly.
When writing out each point, make sure that you provide detail and explain what you did as well as any results achieved. For example, instead of saying “Served food at banquets,” say something like “Provided attentive service while serving up to 200 guests per event with a high level of accuracy.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Served
- Bussed
- Greeted
- Cleared
- Refilled
- Assisted
- Replenished
- Delivered
- Stocked
- Monitored
- Prepared
- Organized
- Presented
- Checked
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Coordinated
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Substantially increased customer satisfaction ratings by 20%, providing prompt and courteous service to over 500 guests per banquet event.
- Cleared tables efficiently between courses, resetting the room for each new seating in a timely manner; served meals to up to 15 people at once without any delays.
- Developed strong working relationships with catering staff, kitchen personnel and other members of the Banquet team through effective communication skills; completed all tasks within allotted time frames on average 10 minutes ahead of schedule.
- Served food items such as appetizers, salads & entrees while ensuring that ample supplies were available throughout meal times; refilled drinks quickly upon request from customers or supervisors alike with minimal disruption of the dining experience.
- Reduced waste/costs associated with setting up banquets by reusing materials whenever possible (plates, cups etc.), resulting in cost savings reaching $700 every month.
- Improved customer satisfaction ratings by 20% through ensuring prompt and professional service of food and beverage items at over 350 catered events.
- Utilized effective communication skills to coordinate with kitchen staff, banquet managers & event organizers in order to provide seamless services for guests.
- Thoroughly inspected table settings prior to each event; minimized complaints due to incorrect setup or missing utensils/dishes by 25%.
- Monitored guest needs throughout the duration of an event while providing attentive hospitality services such as refilling drinks, clearing plates and delivering desserts when requested; exceeded performance metrics consistently every month since employment start date.
- Streamlined post-event cleanup tasks by organizing used dishes into designated bins within 15 minutes after the conclusion of a banquet dinner; successfully completed cleaning responsibilities ahead of schedule on several occasions resulting in early closure time savings for employer’s business operations costs up $1,500 annually.
- Efficiently served 250+ guests in a fast-paced environment during banquets and special events; achieved 100% customer satisfaction rating.
- Achieved daily sales goals of $1,500 by upselling drinks, desserts and other menu items to customers.
- Stocked tables with food items, condiments, linens and cutlery while keeping buffet lines full at all times; reduced restocking time by 15%.
- Assessed client feedback on presentation quality & taste integrity of dishes served, then revised banquet menus accordingly for future functions as needed.
- Revised service protocols to ensure smooth operations before every event; prepared side stations prior to guest arrival with minimal supervision or assistance from colleagues.
- Formulated service plans to accommodate up to 300 guests, ensuring that all needs were met and all events ran smoothly; reduced setup time by 45 minutes on average.
- Checked banquet hall for any potential hazards or risks prior to the event commencement, making sure it was safe for customers and employees alike.
- Coordinated with kitchen staff when replenishing items such as linens, tableware & cutlery during peak hours of service; increased customer satisfaction ratings by 13%.
- Compiled a detailed report after each shift which outlined food/beverage orders taken, number of customers served & total sales generated; successfully boosted revenue by $7000 in 6 months.
- Effectively communicated with waiters regarding new menu offerings & special promotional offers while working at pre-function locations such as lobbies and foyers during large scale events.
- Presented meals to over 300 guests per event with a friendly and professional demeanor, anticipating customer needs and ensuring that all requests were promptly fulfilled.
- Spearheaded the efficient stocking of banquet tables for events such as weddings, corporate functions & holiday gatherings; saved 15% on inventory costs in the last quarter by reducing food waste.
- Advised customers on menu selections based on their dietary restrictions or preferences while providing knowledgeable descriptions of dishes; increased customer satisfaction ratings by 12%.
- Refilled beverages quickly and efficiently during service period without disruption to guest conversations; ensured all glasses remained full at all times with no glassware shortages reported throughout shift duration.
- Diligently followed proper sanitation procedures when clearing away used plates or utensils from tables after meals, preventing any cross-contamination incidents within kitchen area according to health department standards at all times.
- Represented the restaurant in an efficient and professional manner while serving over 500 guests during special events, including weddings, birthdays and corporate functions.
- Optimized banquet efficiency by ensuring appropriate table settings were in place before the arrival of each guest; reduced wait time for meals to be served by 10%.
- Independently managed pre-event activities such as setting up tables & chairs, organizing decorations and preparing food/drinks according to menu requirements within specific time frames.
- Introduced new menu items when requested by clients; successfully increased sales revenue from banquet services by $6,000 last quarter through promotional efforts alone.
- Demonstrated excellent customer service skills when interacting with guests at all times which resulted in a satisfaction rating of 97% among surveyed customers.
- Facilitated the efficient and timely service of over 500 meals per week at large scale banquets, ensuring all guests had a pleasant dining experience.
- Delivered outstanding customer service to groups up to 400 people; received commendations from event organizers on multiple occasions for excellent performance in meeting their expectations.
- Bussed tables quickly between courses during events lasting up to 8 hours; proactively communicated with kitchen staff and management when supplies were running low or needed restocking.
- Mentored junior servers on proper banquet etiquette, food presentation techniques & wine pairings as well as how best to handle difficult situations such as complaints or requests for special dietary needs with professionalism and grace.
- Confidently served alcoholic beverages according to company policy while verifying age identification cards of customers; prevented any incidents by monitoring alcohol consumption closely throughout the night without compromising guest satisfaction levels (100% approval rating).
3. Skills
Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for a banquet server with knowledge of wine service, while Organization XYZ may require someone who is experienced in setting up and breaking down buffets.
The skills section of your resume should reflect the job you are applying for; therefore, it is essential to tailor this area to each position that you submit an application for. This will ensure that applicant tracking systems pick up on the relevant keywords when scanning resumes before passing them onto human recruiters.
In addition to just listing these qualities here, it would also be beneficial if you discussed some of them further in other areas such as the summary or experience section.
Below is a list of common skills & terms:
- Banquets
- Catering
- Communication
- Customer Satisfaction
- Event Management
- Food
- Food and Beverage
- Hospitality
- Hospitality Industry
- Hospitality Management
- Hotels
- Restaurants
- Social Networking
- Team Leadership
- Teamwork
- Time Management
4. Education
Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no work experience, mention your education below the resume objective. However, if you already have significant hospitality or restaurant industry experience to showcase, omitting the education section is perfectly fine.
If you choose to include it, try to mention courses related to food service and customer service that may be relevant for a banquet server role.
High School Diploma
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to demonstrate your expertise in a certain field. They show potential employers that you have been tested and certified by an authoritative body, which can give them more confidence in your abilities.
When applying for jobs, make sure to include any certifications relevant to the position on your resume. This will help you stand out from other candidates and prove that you possess the necessary skills required for the job.
ServSafe Food Handler Certification
National Restaurant Association
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Augustus Hahn, this would be Augustus-Hahn-resume.pdf or Augustus-Hahn-resume.docx.
7. Cover Letter
Providing a cover letter is a great way to showcase your skills and tell the hiring manager why you are the perfect fit for their role. They should be made up of 2 to 4 brief paragraphs, which provide additional detail about yourself that isn’t already mentioned in your resume.
Although some job applications don’t require cover letters, writing one will help you stand out from other applicants and increase your chances of being considered for an interview.
Below is an example cover letter:
Dear Brandt,
I am writing to apply for the banquet server position at your company. Based on my experience in the food and beverage industry, as well as my customer service skills, I believe I would be a perfect fit for this role.
In my current position as a server at [restaurant name], I have gained extensive experience in handling large groups of people and providing excellent service. My ability to stay calm under pressure has been essential in managing hectic situations. I have also developed strong time management skills from having to juggle multiple tasks at once. In addition, I have worked extensively with catering companies to coordinate events, which has given me a good understanding of the banquet server role.
I am confident that I can provide the same high level of service that your company is known for. I would appreciate the opportunity to meet with you and discuss how my qualifications can benefit your organization. Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Augustus