Bank Teller Resume Guide

Bank Tellers help customers with their banking needs by processing deposits, withdrawals, loan payments and other transactions. They also provide information to customers about the services offered by the bank and answer any questions they may have.

Your customer service and financial expertise make you the perfect candidate for any bank teller position. But potential employers won’t know about your experience unless you create a resume that stands out from the crowd.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Bank Teller Resume

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Bank Teller Resume Sample

Shaun Cummings
Bank Teller

[email protected]
412-480-5645
linkedin.com/in/shaun-cummings

Summary

Reliable bank teller with 5+ years of experience in customer service and cash handling. At XYZ Bank, processed over 500 daily transactions accurately while providing exceptional customer service to all patrons. Received a “Most Outstanding Teller” award for going above and beyond to ensure client satisfaction. Seeking an opportunity at ABC Bank where I can utilize my financial services background to help customers manage their finances efficiently.

Experience

Bank Teller, Employer A
Syracuse, Jan 2018 – Present

  • Actively assisted over 150 customers daily with their banking needs, efficiently processing deposits, withdrawals and loan payments while ensuring accuracy.
  • Expedited customer transactions by 20% through the use of modernized bank software; identified areas for improvement to streamline processes and operations.
  • Resolved customer inquiries regarding account balances and other financial matters in a timely manner; consistently maintained a 95% satisfaction rating from clients on surveys administered quarterly.
  • Deposited $1 million+ in currency accurately each month, keeping track of all cash transactions using automated teller machines (ATMs) & manual registers; logged out-of-balance discrepancies promptly for senior management resolution when necessary.
  • Presented comprehensive product knowledge during sales pitches to encourage new customers to join the bank – generated an additional 1,500+ accounts within three months of assuming role as Bank Teller Lead Representative.

Bank Teller, Employer B
Philadelphia, Mar 2012 – Dec 2017

  • Trained and mentored 6 new bank tellers on customer service procedures, banking regulations and compliance requirements.
  • Meticulously monitored $2 million in daily transactions, ensuring accuracy of all balances while reducing errors by 15%.
  • Processed 500+ deposits, withdrawals and transfers per day with a high degree of accuracy; exceeded company goals for performance metrics at every quarterly review period.
  • Responded promptly to customer inquiries regarding account information, loan applications and other financial services; provided clear explanations that resulted in 10% increase in client loyalty ratings over the course of six months.
  • Reduced wait times during peak morning rush hours by 20 minutes through efficient transaction processing techniques developed over time from experience working as a Bank Teller.

Skills

  • Time Management
  • Teamwork
  • Banking
  • Customer Satisfaction
  • Communication
  • Data Entry
  • Retail Banking
  • Team Leadership
  • Cashiering

Education

High School Diploma
Educational Institution XYZ
Nov 2011

Certifications

Certified Bank Teller
American Institute of Financial Studies
May 2017

1. Summary / Objective

Your resume summary should be written like a movie trailer – it should give the employer an overview of your experience and skills as a bank teller. Include information such as how long you have been working in banking, what customer service awards or certifications you have earned, and any special projects that demonstrate your ability to think outside the box. Make sure to emphasize why you are the best candidate for this job!

Below are some resume summary examples:

Committed bank teller with 5+ years of experience in customer service and cash handling. At ABC Bank, managed the daily operations for a team of 6 bank tellers and achieved average monthly sales goals by 15%. Received high praise from customers for friendly demeanor, exceptional problem-solving skills, and accurate transaction processing. Skilled at providing basic financial advice to clients regarding account inquiries or services.

Professional bank teller with 3+ years of experience in cash handling and customer service. At XYZ Bank, managed a variety of transactions while providing superior customer service to all customers. Recognized by the bank manager for outstanding accuracy and efficiency in balancing daily transactions. Seeking to join ABC Bank as a Teller where I can use my skills to help improve the overall customer experience.

Skilled bank teller with 3+ years of experience managing transactions, cross-selling services and products, providing customer service support, balancing cash drawers and assisting customers in bank operations. At XYZ Bank successfully increased account sales by 28% over six months. Received recognition for surpassing expectations on accuracy while handling high volumes of deposits/withdrawals daily.

Determined bank teller with 5+ years of experience in customer service and money handling. At ABC Bank, processed more than 120 transactions per day while maintaining a balance accuracy rate of 99%. Recognized twice as “Employee Of The Month” for exemplary performance and team collaboration. Looking to leverage my expertise in providing customers with exceptional banking services at XYZ Bank.

Dependable bank teller with 5+ years of experience providing top-level customer service and accurately processing transactions. Seeking to join ABC Bank as a teller, where I can leverage my in-depth knowledge of banking regulations and procedures to process transactions quickly and efficiently. At XYZ Bank, reduced transaction time by 17% while maintaining an accuracy rate of 99%.

Hard-working bank teller with 5+ years of experience in customer service and cash management. Developed a reputation for accuracy, efficiency, and reliability at XYZ Bank. Demonstrated ability to handle challenging customer requests while consistently meeting banking goals. Seeking to join ABC Bank as the next bank teller where I can apply my excellent problem-solving skillset.

Diligent bank teller with 5+ years of experience providing excellent customer service and managing cash transactions. Highly organized and detail-oriented, able to effectively manage time in a fast-paced environment. At ABC Bank handled an average of 400 customer accounts daily while maintaining accuracy levels above 95%. Seeking to join XYZ Banking as the next expert teller.

Talented bank teller with 7+ years of experience providing exceptional customer service in banking environments. Proven track record of accurately and promptly handling cash, processing deposits/withdrawals, and helping customers find the right financial products to meet their needs. Seeking to use my skills at ABC Bank to ensure that all customers have a positive experience.

2. Experience / Employment

In the experience section, you should provide details about your past employment history. This section should be written in reverse chronological order, so the most recent job is listed first.

When writing this section, it’s best to stick with bullet points; doing so allows the reader to quickly take in what you have to say. You want to make sure that each point provides enough detail and quantifiable results if possible.

For example, instead of saying “Provided customer service,” you could say “Assisted customers with their banking needs by providing accurate information on products and services offered at the bank resulting in a 15% increase in customer satisfaction.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

  • Processed
  • Balanced
  • Reconciled
  • Counted
  • Deposited
  • Withdrew
  • Cross-sold
  • Assisted
  • Resolved
  • Monitored
  • Investigated
  • Updated
  • Trained
  • Operated

Other general verbs you can use are:

  • Achieved
  • Advised
  • Assessed
  • Compiled
  • Coordinated
  • Demonstrated
  • Developed
  • Expedited
  • Facilitated
  • Formulated
  • Improved
  • Introduced
  • Mentored
  • Optimized
  • Participated
  • Prepared
  • Presented
  • Reduced
  • Reorganized
  • Represented
  • Revised
  • Spearheaded
  • Streamlined
  • Structured
  • Utilized

Below are some example bullet points:

  • Balanced teller drawers with accuracy and precision on a daily basis, resulting in an average cash discrepancy of less than 1%.
  • Counted over $200,000 in currency and coins each day while ensuring proper procedures were followed at all times.
  • Assessed customer needs when processing transactions; informed clients about banking products & services to help them meet their financial goals.
  • Investigated discrepancies related to account balances or transaction amounts for up to 15 customers per hour while maintaining excellent customer service standards throughout the process.
  • Efficiently processed approximately 300+ transactions per day including deposits, withdrawals and loan payments without any errors or delays.
  • Streamlined the bank’s daily operations by quickly and accurately processing financial transactions for up to 500 customers per day, reducing wait time for customers.
  • Confidently managed the cash drawer containing up to $50,000 in currency and coins; balanced teller drawers with 100% accuracy for all shifts worked.
  • Reconciled customer accounts on a bi-weekly basis and identified discrepancies between actual balances and book entries promptly; prevented losses worth over $15,000 during tenure at the bank.
  • Reorganized the back office processes of managing account information & paperwork associated with deposits/withdrawals/transfers; cut down data entry errors by 34%.
  • Advised clients on various banking services such as online payments, funds transfers, loan applications etc., helping them make informed decisions about their finances while adhering to regulatory policies set forth by the company’s compliance department.
  • Operated a cash drawer, accurately counting and verifying up to $20,000 in currency daily.
  • Developed a comprehensive understanding of banking products and services; successfully cross-sold 10+ bank account packages per month on average.
  • Spearheaded the implementation of improved security measures for all teller workstations which resulted in an 18% decrease in customer theft incidents over 6 months.
  • Independently processed transactions including check cashing, deposits & withdrawals with speed and accuracy; handled 500+ financial transactions weekly without errors or delays according to established guidelines set by management team members.
  • Withdrew funds from customers’ accounts as requested while adhering to strict compliance regulations, reducing paperwork processing time by 20 minutes per transaction on average.
  • Proficiently handled cash and check transactions for over 500 customers daily, as well as answered inquiries regarding account balances/transactions and other banking products.
  • Cross-sold additional services to 200+ customers each month; increased monthly sales of financial products by $5,000 in the last quarter.
  • Structured customer loan applications according to bank requirements; processed 20+ loans each week with an approval rate of 92%.
  • Utilized specialized software systems such as TellerOne and Microsoft Dynamics 365 Finance & Operations to manage customer accounts accurately at all times—successfully reduced errors by 30% within six months on the job.
  • Improved branch operations efficiency through training new tellers on product knowledge while also providing ongoing support when needed—led five colleagues in processing 10,000+ customer requests during peak hours annually.
  • Compiled and processed customer deposits, loan payments and withdrawals totaling over $2 million daily; achieved 98% accuracy rate in cash handling.
  • Achieved monthly sales targets by upselling financial products such as loans, credit cards and investments to customers; assisted over 100 clients with their banking needs every day.
  • Assisted customers in filling out forms for account openings, transfers and other services; prepared detailed activity reports on a daily basis regarding outstanding checks/cash advances/deposits etc..
  • Prepared deposit slips accurately for all incoming transactions (cash & check) while conducting regular balancing of teller drawers against records to ensure accuracy at all times.
  • Substantially decreased the bank’s waiting time during peak hours by improving workflow processes related to customer service operations which included cashier duties, answering phones calls & emails etc..
  • Participated in the daily processing of over 500 customer transactions, ensuring accuracy and security at all times; reduced errors in cash transfers by 15%.
  • Revised procedures for handling foreign currency exchanges to better serve customers’ needs while meeting bank compliance standards.
  • Optimized service delivery operations through efficient scheduling of staff shifts and ensured that teller booths were adequately staffed during peak hours.
  • Coordinated with other departments such as loans, investments & insurance to provide comprehensive financial solutions to clients; increased cross-selling revenue by $5,000 last quarter.
  • Diligently followed safety protocols when dealing with confidential information or large amounts of money; helped reduce fraud incidents within the branch by 25%.
  • Processed over 200 daily customer transactions, including deposits, withdrawals and loan payments with accuracy exceeding 98%.
  • Updated account information for over 150 customers each day in the bank database system; improved data accuracy by 12% in 6 months.
  • Facilitated online banking services to 50+ customers a day while providing professional assistance and advice on various financial products; increased new accounts sign-ups by 15%.
  • Thoroughly identified customer needs through effective questioning techniques and provided tailored solutions that met their individual requirements.
  • Demonstrated excellent problem solving abilities when handling difficult customer inquiries or complaints, successfully resolving issues within 2 hours on average per case.
  • Reliably processed $3.5 million in customer deposits, withdrawals and transfers per month while adhering to banking regulations and procedures.
  • Formulated creative solutions to resolve customer disputes quickly; lowered complaints by 35% within the first year of employment.
  • Represented the bank in community events and activities, engaging with over 200 potential customers each month on products & services offered at the bank branch.
  • Introduced new products such as credit cards, loans & savings accounts effectively to existing customers; increased total active accounts by 12%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may require the candidate to have a certain number of years’ experience in customer service, whereas organization XYZ might prioritize cash-handling abilities.

Therefore, it is important to tailor your skills section according to each job you are applying for. This way, if an employer uses applicant tracking systems (which many do), they will be able to quickly identify that you possess the necessary qualifications and experiences required for that role.

You should also elaborate on your key skills throughout other sections of your resume; this could include discussing them in more detail within the summary or work experience sections.

Below is a list of common skills & terms:

  • Banking
  • Cash Handling
  • Cashiering
  • Communication
  • Credit
  • Customer Satisfaction
  • Data Entry
  • Finance
  • Merchandising
  • Retail Banking
  • Retail Sales
  • Social Networking
  • Team Leadership
  • Teamwork
  • Time Management

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, mention your education below the resume objective. However, if you already have a few years of banking experience under your belt, omitting the education section is perfectly acceptable.

If including an education section is necessary for the job application process, try to list courses and subjects related to bank teller positions that demonstrate knowledge of industry-specific topics such as customer service skills or financial operations procedures.

High School Diploma
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your proficiency in certain areas and can be extremely beneficial when applying for jobs. Having certifications on your resume shows employers that you have taken the initiative to learn more about a particular field or subject, which could give you an edge over other applicants who may not have any such qualifications.

Including certifications on your resume is especially important if they are relevant to the job you’re applying for as it will show potential employers that you possess the necessary skills and knowledge required for success in this role.

Certified Bank Teller
American Institute of Financial Studies
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Shaun Cummings, this would be Shaun-Cummings-resume.pdf or Shaun-Cummings-resume.docx.

7. Cover Letter

A cover letter is an important part of the job application process, as it gives you the chance to show your personality and explain why you’re a great fit for the role. It should be made up of 2-4 paragraphs that provide more detail than what is already mentioned in your resume.

Although cover letters are not always necessary when applying for jobs, they can help set you apart from other candidates by offering employers further insights into who you are and what makes you suitable for their position. Writing one will also demonstrate your commitment to getting hired!

Below is an example cover letter:

Dear Kayley,

I am writing to apply for the Bank Teller position at First National Bank. As a teller with 5+ years of experience providing excellent customer service, I am confident I will be an asset to your team. In my current role as a teller at XYZ Bank, I have consistently provided accurate and efficient service while maintaining a high level of professionalism. I am looking forward to bringing my skills and knowledge to First National Bank and contributing to your success.

Some key strengths that I can bring to the table include:
– Proven ability to provide outstanding customer service
– Strong communication and interpersonal skills
– Excellent organizational skills and attention to detail
– Ability to work independently as well as part of a team
– High degree of accuracy and efficiency in all tasks performed

Sincerely,

Shaun

Bank Teller Resume Templates

Cormorant
Fossa
Quokka
Bonobo
Jerboa
Echidna
Hoopoe
Kinkajou
Pika
Markhor
Ocelot
Axolotl
Saola
Gharial
Dugong
Lorikeet
Indri
Rhea
Numbat