Bank Cashier Resume Guide

Bank cashiers process customer transactions, including deposits and withdrawals, cashing checks, selling money orders and traveler’s checks, as well as processing loan payments. They also answer customer inquiries about bank services and provide general information on banking products such as certificates of deposit.

Your banking experience and customer service skills make you the perfect candidate for any financial institution. Yet, hiring managers don’t know who you are just yet – to get their attention, a well-crafted resume is essential.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Bank Cashier Resume

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Bank Cashier Resume Sample

Alysha Bernhard
Bank Cashier

[email protected]
779-159-8722
linkedin.com/in/alysha-bernhard

Summary

Professional bank cashier with 10+ years of experience working for two major banks. Managed daily financial transactions, reconciled accounts and ensured customer satisfaction in a fast-paced environment. Excelled at resolving customer complaints quickly and efficiently while maintaining compliance to banking regulations. Proven track record of accuracy when handling large sums of money and excellent communication skills when interacting with customers.

Experience

Bank Cashier, Employer A
Chicago, Jan 2018 – Present

  • Organized and managed the daily cash transactions of over 500 customers, accurately balancing an average of $25,000 in deposits and withdrawals each day.
  • Streamlined teller operations by implementing automated customer service protocols; reduced wait times for customers from 10 minutes to 5 minutes on average.
  • Reliably operated point-of-sale systems to process debit/credit card payments and returned items with a 99% accuracy rate over 6 months as verified by internal audit reports.
  • Balanced foreign currency exchange rates while handling up to 100 international money orders per shift; increased total revenue generated through this activity by 25%.
  • Recorded all financial information pertaining to bank accounts and customer interactions into computerized databases for easy retrieval and reference when needed; improved data entry speed by 20%.

Bank Cashier, Employer B
Miami, Mar 2012 – Dec 2017

  • Reduced wait times for customers by 25% through reorganizing the cashier line and training two new part-time employees.
  • Substantially improved customer satisfaction ratings from 80 to 95%, leading to an increase in daily transactions of $20,000+.
  • Facilitated accurate handling of over 500 banking transactions per day with a 100% accuracy rate; maintained bank vault security procedures at all times.
  • Reorganized paperwork filing system, increasing efficiency & reducing time spent on document retrieval tasks by 30 minutes each day.
  • Advised 200+ clients on financial products and services such as loans, investments and insurance policies; successfully converted 20+ leads into paying customers every month.

Skills

  • Cash Handling
  • Money Counting
  • Financial Transactions
  • Balancing Cash Drawers
  • Bank Security Protocols
  • Credit/debit Card Processing
  • Bank Reconciliation
  • Bank Regulations
  • Problem Solving

Education

High School Diploma
Educational Institution XYZ
Nov 2011

Certifications

Certified Bank Cashier
Institute of Financial Education
May 2017

1. Summary / Objective

A resume summary/objective is like a movie trailer – it provides the hiring manager with essential bits of information and, if written correctly, should compel them to read on. As a bank cashier, you can use your summary to highlight key skills such as customer service experience, knowledge of banking regulations and procedures, accuracy in handling money transactions, and familiarity with financial software programs. You could also mention any awards or recognition you have received for outstanding performance in this role.

Below are some resume summary examples:

Detail-oriented bank cashier with 4+ years of experience processing customer transactions and optimizing the bank’s daily operations. At XYZ, managed a team of 10 for a total of 20 hours per week and achieved an average transaction speed increase rate by 14%. Demonstrated expertise in banking regulations, fraud prevention measures, and risk management policies. Possess excellent communication skills to handle customer inquiries professionally.

Diligent and organized bank cashier with 5+ years of experience in customer service and operations. Skilled at managing multiple tasks, working under pressure, problem solving, and providing excellent customer support. At XYZ Bank, successfully processed over 10 million transactions per month while maintaining a perfect accuracy rate. Dedicated to delivering the highest level of quality assurance for customers’ banking needs.

Amicable bank cashier with 5+ years of experience in financial services. Adept at managing customer transactions, maintaining accurate records, and resolving discrepancies quickly and effectively. At XYZ Bank, served as the lead teller for 2 years; handled over 500 daily transactions without any errors or losses to the institution. Committed to providing excellent customer service through every interaction with customers.

Enthusiastic and organized bank cashier with 6+ years of experience handling financial transactions and customer service inquiries. Skilled in verifying deposits and withdrawals, reconciling accounts, and processing money orders. Committed to delivering excellent customer service while promoting the products offered by ABC Bank. Achieved 97% satisfaction rating from customers for exceptional problem-solving abilities.

Hard-working bank cashier with 6+ years of experience in customer service, banking operations and money handling. Adept at processing transactions quickly and accurately while providing exceptional client service. Seeking to join ABC Bank as a Cashier where I can utilize my skills in customer relations, problem solving, and financial management to help the company achieve its goals.

Talented and organized Bank Cashier with 7+ years of experience in customer service, operations management, and financial services. Proven success in training staff on new systems while maintaining accurate records of daily transactions. Seeking to join ABC Bank as a Senior Cashier to support the organization’s growth objectives by delivering exceptional customer experiences.

Determined bank cashier with 3+ years of experience in customer service and cash handling. Proven ability to exceed expectations, manage multiple tasks simultaneously and provide excellent customer service. Seeking a position at ABC Bank where I can use my strong communication skills and attention to detail to help customers successfully complete their transactions.

Reliable bank cashier with five years of experience in handling customer transactions and providing excellent service. At ABC Bank, managed the daily operations of a high-volume branch while consistently achieving monthly goals. Demonstrated ability to quickly adapt to changing situations, work under pressure, and resolve complex customer inquiries efficiently.

2. Experience / Employment

For the experience section, you should list your employment history in reverse chronological order, with the most recent job listed first.

When writing out what you did at each role, it’s best to use bullet points. This allows the reader to quickly digest and understand what kind of work experience you have. When describing your duties, try to provide detail and quantify results when possible. For instance, instead of saying “Processed customer transactions,” say something like “Accurately processed an average of 100+ customer transactions per day while providing excellent customer service.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

  • Processed
  • Balanced
  • Counted
  • Reconciled
  • Handled
  • Operated
  • Stocked
  • Organized
  • Monitored
  • Secured
  • Assisted
  • Resolved
  • Recorded
  • Disbursed

Other general verbs you can use are:

  • Achieved
  • Advised
  • Assessed
  • Compiled
  • Coordinated
  • Demonstrated
  • Developed
  • Expedited
  • Facilitated
  • Formulated
  • Improved
  • Introduced
  • Mentored
  • Optimized
  • Participated
  • Prepared
  • Presented
  • Reduced
  • Reorganized
  • Represented
  • Revised
  • Spearheaded
  • Streamlined
  • Structured
  • Utilized

Below are some example bullet points:

  • Improved cash handling processes, increasing accuracy of transactions by 10% and reducing cash discrepancies to almost zero.
  • Revised internal policies for more efficient customer service and ensured compliance with banking regulations at all times; handled over 500+ daily deposits/withdrawals without error or delay.
  • Secured bank vault containing large amounts of currency in accordance with safety standards; conducted regular inventory checks to minimize theft losses and maintained accurate records of all transactions.
  • Resourcefully assisted customers in completing online banking applications while resolving any queries related to their accounts within the same day; provided exemplary customer care services exceeding quality benchmarks on a consistent basis.
  • Prepared monthly financial statements accurately with an average turnaround time 20% less than expected, resulting in improved overall performance ratings from management team members.
  • Presented exceptional customer service to over 150 customers per day, successfully answering their questions and assisting them with transactions; increased overall satisfaction ratings by 25%.
  • Represented the bank in a professional manner while handling cash deposits, withdrawals, transfers and loan payments totaling $300K+ each month with 100% accuracy.
  • Introduced customers to new banking products such as savings plans & credit cards; achieved monthly sales targets of 20+ accounts opened on average.
  • Efficiently processed up to 500 debit/credit card transactions daily from both walk-in customers and ATM machines; reduced wait times for customers significantly during peak hours by 15 minutes or more at a time.
  • Compiled an extensive list of client contact information for follow-up surveys within 2 weeks after opening a new account or completing any other transaction related activity; generated 30 feedback responses in total which helped improve services provided further.
  • Spearheaded the daily operations of a bank branch by serving over 200 customers per day, processing all their transactions accurately and efficiently.
  • Assisted customers in opening new accounts and maintaining existing ones; approved loan applications for an average of 20 borrowers each month, resulting in a $1 million increase in asset value within the last year.
  • Competently maintained the cash register drawer at all times with 95% accuracy, balancing out to the penny on every shift end and reducing discrepancies from previous months by 40%.
  • Structured customer service duties to include handling queries related to account services as well as successfully resolving complaints from clients regarding banking issues within 48 hours or less.
  • Expedited financial activities such as cashing checks & deposits, withdrawals & transfers while ensuring that security protocols were followed correctly at all times; logged 85+ successful transactions daily without any major incidents reported during tenure period.
  • Successfully processed over 500 customer transactions a day, including deposits, withdrawals and transfers; improved daily transaction speed by 23%.
  • Assessed customer identification documents to ensure compliance with banking regulations and prevented possible fraud cases in the process.
  • Processed all currency notes accurately using cash counting machines; minimized errors to 1% or less on each shift worked and reduced manual checking time by 50%.
  • Counted large volumes of coins quickly and efficiently for customers’ deposit requests while maintaining accuracy levels of 99%.
  • Utilized computer-based software programs proficiently to update accounts information in real-time, ensuring that records were kept up-to-date at all times.
  • Developed and managed cashier procedure manuals for the bank’s 15+ branches, ensuring that all cashiers adhered to safety and security protocols; reduced errors by 9% in the past year.
  • Formulated daily balance sheets of over $1 million in currency and checks accurately and efficiently every day; balanced accounts within 1 hour each shift without discrepancies.
  • Meticulously counted out change from a register with 95% accuracy on average, avoiding any customer dissatisfaction or complaints regarding incorrect amounts due.
  • Reconciled account transactions totaling up to $500k daily using specialized banking software, leading to an improved audit rating for branch operations by 7%.
  • Handled customer inquiries pertaining to products & services offered at the bank courteously and professionally in accordance with company policies; successfully resolved 98% of complaints received during my tenure as Cashier Supervisor.
  • Accurately processed over 200 financial transactions daily, including deposits, withdrawals and money transfers; balanced cash drawers with 100% accuracy every shift.
  • Monitored financial activity in teller windows to ensure customer compliance with banking regulations and procedures; identified potential fraud cases for review by senior management.
  • Demonstrated excellent customer service skills when interacting with customers of all ages and backgrounds, proactively addressing complaints & resolving issues on the spot.
  • Operated a variety of banking equipment such as ATMs, cash counting machines and check scanning devices efficiently to process payments without errors or delays in transaction times.
  • Participated in training sessions offered by bank staff to enhance knowledge about new products/services as well as security protocols for safeguarding funds against theft/fraudulence.
  • Resolved customer inquiries regarding account balances, transactions and bank services efficiently, while providing exceptional customer service; reduced customer wait time by an average of 10 minutes.
  • Optimized cash flow management procedures by accurately counting and balancing currency in the teller drawer each day, which resulted in a total savings of $25,000 over two years.
  • Stocked ATMs with fresh funds daily to ensure customers had access to adequate cash; increased ATM replenishment speed by 15%.
  • Consistently met or exceeded daily deposit goals without fail during peak banking hours; processed up to 200 deposits per hour on busy days with 100% accuracy rate for all transactions entered into system.
  • Disbursed payments for loan applications quickly and responsibly according to underwriting guidelines; approved 90+ loan requests within one month period with no errors made in disbursements process.
  • Actively managed daily operations of the banking floor, including cash withdrawals and deposits for over 200 customers per day; successfully balanced a high-volume of transactions with 100% accuracy.
  • Coordinated teller duties such as cashing checks, processing loan payments, verifying customer identification and answering inquiries to provide exceptional service.
  • Achieved an average transaction time reduction of 15 minutes per customer by utilizing efficient processes & problem solving techniques within the banking system.
  • Mentored 5 new recruits on bank procedures, policies and regulations while providing feedback on their performance; increased staff productivity by 25%.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for a cashier who is knowledgeable about the banking industry, while Organization XYZ may require someone with more experience in customer service.

It’s important to tailor your skills section of your resume to each job you are applying for because many employers use applicant tracking systems these days. These computer programs scan resumes for certain keywords and characteristics before passing them on to a human.

In addition to just listing relevant skills here, it is also beneficial to discuss them further in other sections such as the summary or work experience section.

Below is a list of common skills & terms:

  • Balancing Cash Drawers
  • Bank Reconciliation
  • Bank Regulations
  • Bank Security Protocols
  • Cash Handling
  • Credit/debit Card Processing
  • Financial Transactions
  • Money Counting
  • Problem Solving

4. Education

Mentioning an education section on your resume for a bank cashier role will depend on how far along you are in your career. If you just graduated and have no prior experience, listing an education section below the resume objective is important to showcase relevant studies. However, if you already have years of banking experience with plenty of responsibilities to highlight, omitting the education section might be more beneficial.

If including an education section, make sure to mention courses and subjects related to working as a bank cashier that demonstrate knowledge about financial services and regulations.

High School Diploma
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications demonstrate to a potential employer that you have the necessary skills and knowledge for the job. They also prove that you are committed to staying up-to-date with industry trends and best practices.

Including certifications in your resume is an effective way of highlighting your qualifications and showing employers that you take professional development seriously. Make sure to list any relevant certifications, such as IT or language certificates, so they can be easily seen by recruiters.

Certified Bank Cashier
Institute of Financial Education
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Alysha Bernhard, this would be Alysha-Bernhard-resume.pdf or Alysha-Bernhard-resume.docx.

7. Cover Letter

Attaching a cover letter to your job application is an excellent way to make a great first impression. It typically consists of 2 to 4 paragraphs and provides additional information about yourself that can’t be found in the resume.

A cover letter should not only include facts and figures, but it should also highlight why you’re uniquely qualified for the role. By doing so, you’ll have a better chance at catching the recruiter’s attention which could potentially lead to getting an interview invitation.

Below is an example cover letter:

Dear Alvina,

I am writing to apply for the bank cashier position at XYZ Bank. As a highly organized and detail-oriented professional with more than 7 years of experience in customer service and handling cash, I am confident that I would be an excellent addition to your team.

In my previous role as a retail sales associate at ABC Store, I was responsible for handling all aspects of customer service, including processing payments and returns. My ability to stay calm under pressure and work quickly and efficiently helped me resolve any issue the customers had in a timely manner. In addition, my strong math skills ensured that all transactions were processed accurately.

I also have experience working as a teller at DEF Bank, where I gained valuable knowledge about various banking products and services. My outstanding communication skills allowed me to provide clear explanations to customers so they could make informed decisions about their finances. In addition, I was often commended by my managers for being able to upsell bank products effectively without being pushy or aggressive.

I believe that my combination of customer service experience, cash handling expertise, and strong people skills would make me an ideal candidate for the bank cashier position at XYZ Bank. I look forward to speaking with you soon about this opportunity.

Sincerely,

Alysha

Bank Cashier Resume Templates

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