Printer Technician Resume Guide

Printer technicians are responsible for maintenance and repair of printers, scanners, copiers, fax machines and other similar equipment. They diagnose problems with malfunctioning machinery, replace parts as necessary, configure settings on the devices to ensure optimal performance and provide technical support to customers when needed.

Your expertise in printer maintenance and troubleshooting is unrivaled. But employers don’t know how you can benefit their business, so to make them aware of your skills and experience, a well-crafted resume is essential.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Printer Technician Resume Sample

Lexus Mitchell
Printer Technician

[email protected]
581-535-1748
linkedin.com/in/lexus-mitchell

Summary

Passionate printer technician with 5+ years of experience in troubleshooting, repairing and maintaining office printers. Skilled at diagnosing hardware problems quickly and efficiently to minimize downtime for customers. At XYZ Technologies, increased customer satisfaction by 30% through excellent problem-solving skills and a commitment to providing quality service solutions. Received “Employee of the Month” award on multiple occasions for outstanding performance.

Experience

Printer Technician, Employer A
Norfolk, Jan 2018 – Present

Replaced defective printer parts in over 500 machines, resulting in a 25% decrease in customer complaints.
Serviced and repaired all types of printers (inkjet, laser jet and thermal) for both commercial and residential clients; reduced downtime by 45%.
Installed new software updates to troubleshoot system errors, ensuring that the devices ran efficiently with minimal disruptions or delays.
Accurately diagnosed technical problems using diagnostic tools such as multi-meters, oscilloscopes and logic boards within an average time of 1 hour per machine repair job.
Spearheaded several cost reduction measures which lowered operating costs by $1,200 annually without compromising on quality standards or service offerings.

Printer Technician, Employer B
Cary, Mar 2012 – Dec 2017

Upgraded printer software on over 200 machines, boosting their printing performance by 25% and reducing downtime incidents by 30%.
Formulated comprehensive maintenance plans for all printers; minimized repairs needed and extended printer life spans by 20%.
Participated in cross-functional teams to develop new methods of streamlining the production process while maintaining quality standards.
Introduced innovative techniques to troubleshoot complex hardware and software issues quickly, resulting in a 75% reduction in repair costs.
Resourcefully managed inventory control processes such as ordering supplies, stocking shelves with spare parts and disposing outdated equipment efficiently.

Skills

Printer Installation
Printer Maintenance
Printer Troubleshooting
Printer Repair
Printer Networking
Printer Configuration
Printer Diagnostics
Printer Upgrades
Printer Parts Replacement

Education

Associate Degree in Printing Technology
Educational Institution XYZ
Nov 2011

Certifications

Certified Printer Technician
Printer Technician Certification Council
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

Your resume summary should be like a trailer for the rest of your resume – it should provide an overview of who you are and why you’re the best fit for the printer technician role. Include details such as how many years experience you have in this field, any certifications or qualifications that make you stand out from other candidates, and what sets your skills apart from others. Additionally, mention any awards or recognitions received related to printer technology.

Below are some resume summary examples:

Dependable printer technician with 8+ years of experience installing, maintaining and troubleshooting office printing equipment. At XYZ Inc., developed a proactive maintenance program that reduced emergency service calls by 30%. Skilled in diagnosing problems quickly to minimize downtime and ensure the highest quality of print output. Seeking to join ABC Tech as an experienced printer technician to continue providing top-tier customer service.

Professional printer technician with over 7 years of experience in the field. Skilled at troubleshooting, repairing, and installing printers for both residential and commercial customers. At XYZ, handled repairs on more than 25 different models of printers while ensuring customer satisfaction by delivering quality service. Received “Employee of the Month” award three times due to high-quality workmanship and dedication to excellence.

Diligent printer technician with 5+ years of experience in troubleshooting and repairing a wide range of printer models. Expertise in diagnosing complex hardware, software, firmware issues as well as performing preventive maintenance to reduce downtime and maximize user satisfaction. Looking for an opportunity to join ABC Company’s team of technicians and help ensure smooth printing operations across the organization.

Determined printer technician with over 4 years experience in troubleshooting, repairing and servicing a wide range of printers. Certified by the HP Partner First program for repair services on all HP LaserJet series models. Skilled at diagnosing problems remotely as well as on-site and providing fast solutions to ensure minimal downtime for customers. Committed to keeping current with advances in printer technology.

Driven printer technician with 5+ years of experience in fixing and troubleshooting a variety of printers. Highly skilled at diagnosing hardware issues, repairing damaged parts, installing software updates, and providing customer service. At XYZ Corporation, increased printer uptime by 60% through successful maintenance procedures. Received “Top Technician” award for exemplary performance from ABC Company.

Reliable printer technician with 7+ years of experience resolving hardware, software and network problems. Familiar with multiple types of printers from major manufacturers. Achieved 95% customer satisfaction rate for printer repairs at XYZ Industries. Looking to join ABC Company as a Printer Technician to help improve uptimes and ensure smooth operations for clients across the region.

Energetic and experienced printer technician with 5+ years of experience troubleshooting, maintaining, and repairing various types of printers. Certified in both Dell and HP products. At XYZ Company, saved the company an estimated $13K a year by suggesting upgrades to their existing printing infrastructure. Looking to bring my expertise to ABC Printer Services as part of their team.

Amicable and dependable printer technician with 10+ years of experience providing top-notch service and support to customers. Offering a successful track record in troubleshooting, repairing, installing, and maintaining laser printers for small businesses. Seeking an opportunity at ABC Tech where I can apply my expertise to help deliver quality printing solutions.

2. Experience / Employment

For the experience section, list your employment history in reverse chronological order, with the most recent job listed first. Use bullet points to explain what you did and the results achieved.

For example, instead of saying “Repaired printers,” you could say, “Successfully troubleshot and repaired over 100 laser printers per month for a variety of clients.” This gives readers an idea of how many machines you worked on as well as the types of customers who benefited from your work.

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Installed
Configured
Troubleshot
Repaired
Replaced
Calibrated
Inspected
Tested
Adjusted
Assembled
Monitored
Diagnosed
Serviced
Upgraded
Maintained

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Achieved a 95% repair success rate on over 500 printers in the last year, utilizing technical knowledge and problem-solving skills.
Streamlined printer maintenance procedures to reduce downtime by 45%, ensuring that all equipment was operating at optimal levels at all times.
Meticulously diagnosed and repaired a variety of printing problems within tight deadlines; saved 8 hours of work per week through more efficient troubleshooting methods.
Structured an effective training program for new technicians, teaching them about proper machine operation, diagnosis techniques & preventive maintenance measures; mentored 3 interns during their apprenticeship period with excellent results.
Developed 10+ customized solutions for clients involving installation/deployment processes across multiple network locations, resulting in improved operational efficiency and cost savings of $10k+.

Maintained and repaired over 50 printers, copiers and scanners daily; reduced printer downtime by 25% within the first quarter.
Revised service level agreements for new clients resulting in a 90% customer satisfaction rate with print job outcomes.
Consistently provided technical support to customers on-site and remotely, helping troubleshoot software issues related to printing jobs in under 2 hours on average each time.
Demonstrated proficient knowledge of various models of printers, including their mechanical components and parts as well as different types of toners/ink cartridges; completed repairs within 4 hours or less every day without costly replacements or delays.
Repaired all printer malfunctions quickly while adhering to safety protocols at all times; achieved zero incidents involving hazardous materials over 6 months straight.

Improved printer efficiency by 25% through troubleshooting and maintenance of a wide array of printing systems for more than 500 clients.
Developed custom solutions to address unique customer requirements, reducing downtime from 10 hours per incident to 3 on average.
Tested newly implemented system configurations for compatibility with existing hardware and software components, ensuring optimal print performance at all times.
Monitored network printers for any issues or malfunctions, quickly resolving problems before they caused disruption in operations; consistently achieved 100% uptime rate within the assigned area during my tenure as printer technician.
Reliably maintained an inventory of spare parts and supplies necessary to repair & maintain multiple types of printers, resulting in significant cost savings (over $1K) each quarter due to reduced ordering costs & turnaround time on repairs/replacements needed.

Facilitated the installation and repair of over 500 printers, scanners, copiers and other peripheral devices per month; reduced customer waiting time by 35%.
Actively monitored the performance of each printer to ensure that all jobs were printed accurately with no defects in color or quality; improved productivity levels by 30%.
Calibrated printing heads on a regular basis to maintain optimal print speed and resolution for large-scale projects; increased efficiency by 20% during peak times.
Assembled new printers from scratch following manufacturers’ specifications while troubleshooting existing models with the help of diagnostic tools such as multi-meters & oscilloscopes when necessary.
Adjusted settings on networked machines according to customer needs while ensuring that data processing was secure at every step – this resulted in zero security breach incidents throughout my tenure as a Technician.

Reorganized the layout of a large-scale printing facility, resulting in an 8% increase of daily productivity.
Inspected and maintained over 150 printers and copiers to ensure optimal performance; lowered downtime by 12 hours per month on average.
Utilized specialized software such as Adobe Photoshop for color calibration & troubleshooting inkjet printer heads; reduced misprints by 45%.
Successfully performed up to 30 preventative maintenance checks every day, including cleaning printheads, replacing toner cartridges and adjusting paper feed mechanisms; decreased repair costs by $1,000 annually.
Compiled comprehensive reports on technical issues encountered during the course of regular inspections as well as repairs done on malfunctioning devices; cut report writing time from 2 hours to 30 minutes per task.

Diagnosed and resolved printing errors on over 150 printers and multi-function devices, increasing network uptime by 25%.
Diligently maintained all assigned equipment to prevent malfunctions; reduced number of recurring service issues by 40%.
Optimized printer settings for improved performance and quality; increased speed throughput from 10 pages/minute to 15 pages/minute across the entire fleet of machines.
Presented customers with cost-effective solutions for their specific needs, resulting in a 50% uptick in customer satisfaction ratings within 6 months.
Expedited repairs when necessary, completing complex jobs 2 hours faster than average turnarounds timeframes on multiple occasions.

Competently serviced, repaired and maintained a wide range of commercial printers in accordance with manufacturer specifications; successfully completed 20+ repairs each day.
Represented the company at industry trade shows to promote printer services offerings, resulting in $10,000 worth of new business over 6 months.
Advised customers on optimal solutions for printing needs while providing exceptional customer service that increased customer satisfaction ratings by 15%.
Troubleshot hardware and software issues using up-to-date diagnostic tools; resolved 75% of problems within 1 hour or less per job request.
Reduced overall downtime associated with printer maintenance by 25%, leading to improved productivity during peak periods of demand.

Coordinated the installation and maintenance of more than 75 printers, scanners, photocopiers and other digital imaging devices; improved uptime by 17%.
Assessed customer needs for print jobs, recommending the most cost-effective solutions that met their requirements; led to a savings of $4,000 in printing costs last quarter.
Confidently troubleshot printer issues related to hardware & software malfunctions as well as network connectivity problems with skills acquired from over 200 hours of on-the-job training.
Configured multiple types of printers according to user specifications and industry standards within an agreed timeline; increased productivity by 15% across all departments using these machines.
Prepared detailed reports on equipment repairs carried out including parts used and labor time spent; reduced delays due to miscommunication between technicians by 25%.

3. Skills

Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual with experience in repairing laser printers, while the other may prefer someone with knowledge of inkjet technology.

As such, you should tailor the skills section of your resume to each job that you are applying for. This is especially important because many employers use applicant tracking systems these days; they scan resumes for certain keywords before passing them on to a human reader.

You can also elaborate further on your qualifications by discussing them in more detail in other areas, such as the summary or experience section.

Below is a list of common skills & terms:

Printer Configuration
Printer Diagnostics
Printer Installation
Printer Maintenance
Printer Networking
Printer Parts Replacement
Printer Repair
Printer Software Installation
Printer Troubleshooting
Printer Upgrades

4. Education

Mentioning an education section on your resume will depend on how far along you are in your career. If you recently graduated and have no prior experience, include the education section below your resume objective. However, if you already have significant work experience as a printer technician, omitting an education section is perfectly acceptable.

If including an education section, try to mention courses or classes related to the printer technician role for which you are applying.

Associate Degree in Printing Technology
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a particular field. They show potential employers that you have taken the time and effort to become officially recognized as an expert in your chosen profession.

When applying for jobs, make sure to include any certifications relevant to the position on your resume or CV. Doing so will give hiring managers confidence that you are well-versed in the necessary skills and knowledge required for success in their organization.

Certified Printer Technician
Printer Technician Certification Council
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Lexus Mitchell, this would be Lexus-Mitchell-resume.pdf or Lexus-Mitchell-resume.docx.

7. Cover Letter

Providing a cover letter when applying for a job is an essential part of the process. It can be seen as a way to expand on your resume and gives you the opportunity to explain why you are perfect for the role.

Cover letters usually consist of 2-4 paragraphs that outline your skills, qualifications and experience related to this specific position. They should also add some personality into your application, providing recruiters with deeper insights about who you really are as a professional.

Below is an example cover letter:

Dear Brigitte,

I am writing to apply for the printer technician position at ABC Company. With more than five years of experience in the field, I am confident that I am fully qualified for this role.

In my current role as a printer technician at XYZ Company, I provide support for more than 100 employees on a daily basis. My responsibilities include troubleshooting hardware and software issues, installing new printers and toner cartridges, and providing training on how to use the equipment. In addition, I create monthly reports documenting all service calls and maintenance activities.

Through my experience, I have developed strong problem-solving skills that allow me to quickly resolve technical issues. In addition, I have excellent customer service skills and always work to ensure that clients are satisfied with the final product. Finally, I am highly organized and efficient in my work; this allows me to complete tasks in a timely manner without compromising quality.

I believe that these qualities would make me an asset to your team at ABC Company. I look forward to speaking with you soon about this opportunity and thank you for your time and consideration.

Sincerely,

Lexus