Network Support Technician Resume Guide

Network Support Technicians maintain, troubleshoot and repair computer networks in order to ensure their optimal performance. They install hardware components such as routers and switches, configure software applications such as firewalls and antivirus programs, diagnose network problems and implement solutions, monitor system performance metrics, provide technical support to end-users when necessary, upgrade systems according to the latest security patches or other changes in technology standards.

Your ability to troubleshoot and maintain networks is unparalleled. But employers don’t know about your expertise, so you have to create a resume that will make them take notice of your skills and accomplishments.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Network Support Technician Resume Sample

Breana Fritsch
Network Support Technician

[email protected]
428-011-7705
linkedin.com/in/breana-fritsch

Summary

Enthusiastic and experienced Network Support Technician with a strong background in troubleshooting and problem-solving. Skilled at providing technical support for Windows/Linux systems, networks, printers, and other hardware. At XYZ Company provided onsite service to over 500 clients spanning various industries; successfully resolved 95% of customer issues within 48 hours. Awarded “Employee of the Year” for consistently exceeding expectations in customer service delivery and product knowledge.

Experience

Network Support Technician, Employer A
Oklahoma City, Jan 2018 – Present

Improved network performance and reliability by 75% through proactive maintenance, troubleshooting of hardware/software issues, and resolution of network connectivity problems.
Represented the company in technical forums & professional conferences; delivered 3 presentations on emerging technologies that attracted over 500 new customers to our services.
Documented all user requests, service tickets and root cause analysis reports accurately for future reference, resulting in a 70% reduction in customer support queries within one year.
Thoroughly tested server configurations prior to releasing them into production environments; minimized system downtime incidents by 40%.
Mentored junior technicians on best practices related to LAN/WAN design principles as well as installation and configuration guidelines; trained 5 techs who are now successfully managing small networks independently.

Network Support Technician, Employer B
Springfield, Mar 2012 – Dec 2017

Introduced new technologies and system upgrades to a network of 200+ users, streamlining the user experience while ensuring secure access.
Installed and configured hardware devices such as servers, modems, routers & WiFi systems for increased bandwidth and faster data transmission speeds; reduced downtime by 20%.
Prepared detailed technical documentation on all installations/configurations performed to eliminate any potential errors or issues in future troubleshooting.
Optimized LANs using specialized software tools for optimal performance; improved average download speed by 30% within 2 weeks of implementation period.
Resourcefully utilized available resources (such as expert forums) when resolving complex technical problems encountered with new networks or applications – success rate was 95%.

Skills

Network Troubleshooting
Network Security
Firewall Configuration
Network Architecture
Network Monitoring
TCP/IP Protocols
Wireless Network Setup
Network Hardware Installation
VoIP Systems

Education

Associate Degree in Computer Networking
Educational Institution XYZ
Nov 2011

Certifications

CompTIA Network+
CompTIA (Computing Technology Industry
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

The summary/objective at the beginning of your network support technician resume should be a concise and compelling overview of who you are as an IT professional. You can use this section to highlight any certifications or qualifications that make you stand out, such as CCNA certification, experience with Windows Server Administration, and expertise in troubleshooting complex technical issues. Additionally, mention how many years of experience you have working in the field and what makes you passionate about providing excellent customer service.

Below are some resume summary examples:

Dependable network support technician with 5+ years of experience providing network infrastructure and computer system maintenance. Skilled in diagnosing, troubleshooting, and resolving complex technical issues for both hardware/software-related problems. At XYZ, implemented a new LAN system that increased the speed of data transfer by 30%. Received Certification in Cisco Networking to better understand how networks function and interact with end users.

Accomplished network support technician with 8+ years of experience troubleshooting and resolving technical issues. Exceptional customer service skills, as evidenced by a 98% satisfaction rating from users. Proven success in deploying new network systems and developing innovative solutions to complex problems resulting in improved system performance by 28%. Seeking to join ABC IT Solutions to leverage expertise for the benefit of clients worldwide.

Passionate network support technician with 5 years of experience in installing and troubleshooting systems. Experienced in providing technical assistance for hardware, software, network connectivity issues and system maintenance. Adept at building strong relationships with clients by being customer-focused, reliable and highly organized. Proven track record of resolving complex network problems quickly to ensure maximum uptime for end users.

Professional and motivated network support technician with 7+ years of experience in troubleshooting and repairing complex networks. Skilled at providing technical advice, monitoring system security, and training users in software applications. Proven track record for resolving customer issues quickly and efficiently resulting in a 30% decrease in service calls to the help desk. Seeking to utilize my skills as part of ABC’s IT team.

Skilled network support technician with 5+ years of experience providing technical assistance to corporate clients. Expertise in troubleshooting and resolving network issues, monitoring system performance, and maintaining IT infrastructure. Seeking a role at ABC Tech to use expertise in supporting LAN/WAN systems for large-scale projects. Achieved customer satisfaction ratings of 90% or higher on all engagements.

Well-rounded network support technician with 5+ years of experience in network management and troubleshooting. Proven track record of increasing customer satisfaction ratings by 25%. Demonstrated expertise in setting up, configuring, maintaining, monitoring and repairing networks for clients across various industries. Skilled at diagnosing problems quickly to minimize downtime impact on business operations.

Detail-oriented network support technician with 5+ years of experience in providing technical assistance for internal/external network systems. At XYZ, managed a team of 6 technicians to provide 24-hour monitoring and troubleshooting services for over 40 client sites. Proven track record of resolving complex system issues quickly and accurately while adhering to established service level agreements (SLAs).

Seasoned network support technician with 5+ years of experience in setting up, configuring and troubleshooting LAN/WAN networks. Adept at providing IT technical assistance to users, resolving network issues quickly and efficiently. Looking to join ABC Tech as a Network Support Technician where I can apply my expertise in ensuring the smooth functioning of networks across multiple locations.

2. Experience / Employment

The work history/experience section is where you provide details on your past employment. It should be written in reverse chronological order, meaning the most recent job is listed first.

Stick to bullet points primarily when writing this section; doing so allows the reader to quickly digest what you have said. When stating what you did, make sure that it’s detailed and includes quantifiable results whenever possible.

For example, instead of saying “Installed new network hardware,” you could say, “Successfully installed 50+ pieces of networking equipment within a 3-month period for a large corporate client.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Configured
Monitored
Troubleshot
Resolved
Installed
Tested
Diagnosed
Upgraded
Implemented
Optimized
Analyzed
Documented
Managed
Secured
Supported

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Reduced network downtime by 50% within the first 6 months of employment through proactive maintenance and troubleshooting.
Managed network security protocols such as firewalls, antivirus software & intrusion detection systems; monitored user access logs to ensure high levels of data safety & privacy.
Secured 100+ corporate-level IT networks from potential cyber threats and hacking attempts with up-to-date monitoring technologies, patches and updates.
Efficiently solved technical issues for over 300 end users on a daily basis via remote support sessions or in person visits; updated help desk ticketing system with accurate information after each client interaction.
Implemented new networking hardware/software solutions that improved overall performance & reliability while reducing costs by 10%.

Structured and maintained over 100 computer networks for customers, including troubleshooting hardware and software issues when necessary.
Participated in the installation of new systems and upgrades to existing ones; increased system performance by 35% on average.
Diagnosed network problems quickly, accurately identifying root causes within an hour or less in 95% of cases.
Effectively managed a team of 5 technicians while providing technical instructions remotely; reduced response time from 2 hours to 30 minutes per issue resolution request on average.
Tested newly installed systems before launch, ensuring that all components operated properly with no errors detected; achieved full customer satisfaction at every site visit without fail.

Compiled detailed technical documents and system diagrams for over 300 network devices, resulting in a 20% reduction of troubleshooting time.
Revised existing wireless LAN designs to increase the range of coverage by 45%, allowing seamless access to corporate networks throughout office buildings.
Competently configured routers, switches, firewalls & VoIP systems; upgraded hardware on 75+ nodes within 2 days without any disruption to services or data loss.
Reorganized servers into virtualized clusters that improved overall performance by 30%; successfully migrated 150 users from physical machines to cloud-based solutions with 0 downtime incidents reported during the transition period.
Resolved various network issues ranging from Layer 1 through 7 problems with an average response rate of 90 minutes – significantly reducing customer complaints by 85%.

Meticulously monitored the performance of over 300 network devices and identified potential issues, resolving them in a timely manner to ensure optimal system uptime.
Facilitated upgrades to the existing hardware/software infrastructure while maintaining security protocols; reduced downtimes due to upgrade-related errors by 15%.
Advised teams on how best to utilize their networks for maximum efficiency and productivity through training sessions & workshops, leading an overall increase in user satisfaction levels by 30%.
Supported both internal staff and external customers with technical assistance related to networking matters on phone, email or live chat; responded promptly within 24 hours or less 95% of the time.
Diagnosed complex connectivity issues at remote sites using advanced troubleshooting techniques such as packet sniffing & port scanning; eliminated unresolved incidents from previous month’s record completely (100%).

Demonstrated in-depth knowledge of networking protocols and hardware by configuring, troubleshooting and repairing over 500 computer systems across 5 networks in a timely manner.
Configured routers, switches and firewalls to ensure maximum system security; monitored network performance every day to identify potential threats or slowdowns.
Actively communicated with customers via phone/email to provide technical support on their queries; resolved 200+ customer issues within 24 hours each month which led to an overall satisfaction rate of 95%.
Formulated solutions for complex problems, providing detailed instructions that enabled users at all levels of experience access the necessary resources without any hindrance while ensuring data integrity was maintained at all times.
Developed automated processes that streamlined various tasks such as patching & software installation leading to improved efficiency in operations; reduced IT maintenance costs by 20%.

Spearheaded the installation of over 200 routers, switches and repeaters for a large corporate network; successfully implemented the upgrade in 2 days ahead of schedule.
Troubleshot complex technical issues related to network performance and connectivity errors for 150+ clients, resulting in an average resolution time reduction from 4 hours to 1 hour per issue.
Utilized monitoring tools such as SolarWinds and Wireshark to detect & diagnose hardware failures quickly within networks; increased uptime by 20%.
Analyzed data traffic patterns between multiple locations using advanced protocols such as TCP/IP, UDP etc.; identified security loopholes that were patched up with updated firewalls resulting in enhanced overall system protection levels by 80%.
Confidently provided guidance & advice on best practices regarding usage of new technologies like virtualization, VoIP systems etc., helping customers deploy solutions efficiently while minimizing costs significantly (30%).

Upgraded and replaced over 100 network hardware components, resulting in a 10% improvement in system performance.
Achieved an average resolution time of 4 hours for all customer service queries and issues; exceeded the team’s SLA by 1 hour on average.
Presented weekly updates to senior IT staff members regarding systems security, data integrity and other technical operations across the company’s wide-area networks (WAN).
Coordinated with remote support teams to troubleshoot various server problems within 2 hours or less; reduced downtime from 8 hours to 3 hours per incident on average.
Proficiently managed user accounts across multiple domains and ensured that users had access only to the relevant resources they needed for their tasks daily.

Expedited maintenance and repair of over 500 network systems, resulting in a 20% reduction in system downtime.
Assessed the root cause of technical problems with servers, routers and other networking equipment; successfully resolved 90% of these issues within 24 hours.
Streamlined operations by upgrading software on all computers connected to the company’s local area network (LAN) to improve performance; achieved an 8% increase in productivity across the organization as a result.
Diligently monitored networks for any unauthorized access or suspicious activities daily, identified 15 potential threats before they had time to become serious security risks and took immediate action for containment/resolution where necessary.

3. Skills

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC may be looking for someone who is proficient with Cisco networking and Organization XYZ may require knowledge of Juniper.

It is important to tailor the skills section of your resume to each job you are applying for as many employers use applicant tracking systems nowadays, which scan resumes for certain keywords before passing them on to a human.

Once listed here, it would also be beneficial if you elaborated further on some of these skills in other areas such as the summary or experience sections.

Below is a list of common skills & terms:

Firewall Configuration
Network Architecture
Network Hardware Installation
Network Monitoring
Network Security
Network Troubleshooting
Routing Protocols
TCP/IP Protocols
VoIP Systems
Wireless Network Setup

4. Education

Including an education section on your resume will depend largely on how far along you are in your career. If you just graduated and have no prior experience, mention your educational background below the objective statement. However, if you have plenty of work experience to showcase, omitting an education section is perfectly acceptable.

If including an education section, list courses or subjects related to network support technician roles that demonstrate relevant knowledge and skillsets within the field.

Associate Degree in Computer Networking
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a particular field. They can also be used to show potential employers that you have taken the initiative to stay up-to-date with industry trends and practices.

Including certifications on your resume is an effective way of showing hiring managers that you are qualified for the job, as well as displaying your commitment and dedication to professional development.

CompTIA Network+
CompTIA (Computing Technology Industry
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Breana Fritsch, this would be Breana-Fritsch-resume.pdf or Breana-Fritsch-resume.docx.

7. Cover Letter

Submitting a cover letter alongside your resume is a great way to demonstrate that you are the right person for the job. It should be made up of 2 to 4 paragraphs and provide more details about your experience, skills, qualifications and why you believe you would be an ideal fit for the role.

Cover letters aren’t always necessary but they do give hiring managers a better understanding of who you are as a professional. Writing one can help set yourself apart from other applicants and increase the chances of getting called in for an interview.

Below is an example cover letter:

Dear Kennedi,

I am writing in response to your posting for a Network Support Technician. With my experience in managing and troubleshooting network systems, as well as my customer service skills, I am confident I would be an asset to your team.

In my current role as Network Support Technician at XYZ Company, I manage a wide range of network systems including routers, switches, and firewalls. I have also been responsible for providing Tier 2 support to customers experiencing technical issues. In addition to my technical skills, I have excellent customer service skills and enjoy working with people to resolve their issues.

Some of the key strengths that I can bring to your organization include:
– Strong experience in managing and troubleshooting network systems
– Ability to provide excellent customer service
– Excellent written and verbal communication skills
– Strong problem solving ability

My attached resume contains additional information about my experience and qualifications. I can be reached anytime via email or phone, and look forward to speaking with you soon about this opportunity.

Thank you for your time and consideration.

Sincerely,

Breana