Line Service Technician Resume Guide
Line service technicians provide customer support to aircraft owners and operators. They work on the ramp, fueling planes, marshalling them in and out of gates, loading baggage into cargo holds, servicing lavatories with fresh water tanks or pumping waste tanks for removal from airport grounds. Additionally they perform minor maintenance tasks such as tire changes or checking oil levels.
You have a knack for aircraft maintenance and are an invaluable asset to any aviation firm. But they won’t know that unless you show them. You must craft a resume that highlights your experience in line service technology to make employers take notice of you.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Line Service Technician Resume Sample
Leora Frami
Line Service Technician
[email protected]
578-212-9336
linkedin.com/in/leora-frami
Summary
Passionate line service technician with 10+ years of aviation experience maintaining and repairing aircrafts. Committed to providing safe, reliable services in accordance with FAA regulations. Received the Airline Excellence Award for exemplary service during my tenure at XYZ International Airport. Proven ability to troubleshoot complex mechanical and electrical issues quickly and efficiently while utilizing a wide range of tools and equipment safely.
Experience
Line Service Technician, Employer A
Montgomery, Jan 2018 – Present
- Thoroughly inspected, serviced and maintained aircraft maintenance logs for over 40+ jetliners per month; improved operational reliability by 12%.
- Tested engines, landing gear systems and other components on a regular basis to ensure proper operation; reduced mean-time-to-repair (MTTR) of equipment breakdowns by 20%.
- Coordinated with internal teams in the troubleshooting process of complex system malfunctions while following all safety protocols as required; decreased response time to customer service requests by 15 minutes on average.
- Facilitated efficient ground operations such as loading/unloading passengers & cargo items, refuelling planes and cleaning cabins prior to take off; achieved 95% completion rate for daily tasks within allotted timeframes.
- Assisted flight crew members with preflight preparations including checking navigation charts & weather reports, testing communication equipment and verifying that plane weight is within limits set by regulations at all times.
Line Service Technician, Employer B
Garden Grove, Mar 2012 – Dec 2017
- Compiled detailed service reports, accurately documenting over 200 maintenance and repair jobs daily; decreased system downtime by 50%.
- Calibrated tools & equipment in line with safety standards within a 400-foot production line, reducing defective items by 25%.
- Serviced large machinery components to ensure high performance of the assembly lines; increased efficiency by 40% in the last quarter.
- Resourcefully identified potential problems across 10+ machines using data analytics techniques while performing routine maintenance checks onsite; averted losses worth $25K annually due to unscheduled repairs or replacements.
- Formulated innovative solutions for complex technical issues related to wiring systems and controllers that resulted in improved accuracy of automated operations, saving 5 hours of labor every week at peak times.
Skills
- Aviation
- Aircraft
- Time Management
- Airports
- Teamwork
- Team Leadership
- Aircraft Maintenance
- Commercial Aviation
- Flight Safety
Education
Associate Degree in Aviation Maintenance Technology
Educational Institution XYZ
Nov 2011
Certifications
Airframe and Powerplant (A&P) Mechanic Certification
May 2017
1. Summary / Objective
Your resume summary should provide the hiring manager with a snapshot of your experience and qualifications as a line service technician. You can use this section to highlight any specialized training or certifications you have, such as an FAA certification, along with any relevant technical skills that make you stand out from other applicants. You could also mention how many years of experience you have in the field and what types of aircrafts you are most familiar working on.
Below are some resume summary examples:
Seasoned line service technician with 5+ years of experience in aircraft fueling, maintenance and inspections. Adept at troubleshooting issues quickly to ensure minimal disruption to operations. Proven track record of meeting tight deadlines while maintaining a high level of safety standards and customer satisfaction. Looking to join ABC Airline’s team as the next Line Service Technician and help keep their fleet safe and running efficiently.
Detail-oriented line service technician with 4+ years of experience in safety-critical and aircraft maintenance. Successfully serviced 50+ aircrafts at XYZ, performing a variety of line services such as refueling, ground handling, and towing operations. Extensive knowledge in aviation regulations and procedures; skilled at troubleshooting problems quickly and accurately to ensure customer satisfaction.
Amicable line service technician with 3+ years of experience handling aircraft maintenance for a variety of clients. Seeking to use customer-focused attitude and knowledge in aviation operations, safety regulations and fuel systems to join ABC Aviation as the next line service technician. At XYZ Inc., provided exemplary customer service which resulted in an average client satisfaction rating of 96%.
Driven line service technician with 5+ years of experience in the aviation industry. Experienced in aircraft towing, fueling, and maintenance operations at ABC Airport. Successfully completed daily inspections on over 100 aircrafts while maintaining a perfect safety record. Certified FAA ground handler and proficient user of multiple software systems including ARINC 424/429 navigational aids.
Energetic line service technician with 5+ years of experience in aircraft maintenance, repair and servicing. At XYZ Airline, managed ground services for 10 planes per day on average and increased efficiency by 30%. Skilled at troubleshooting mechanical systems to ensure safe operations and smooth flight schedules. Received several awards for dedication to duty from the supervisor.
Talented line service technician with 5+ years of experience providing safe and efficient ground support to aircraft operators. Proven aptitude for troubleshooting, problem solving, and working within an FAA-regulated environment. Seeking to join ABC Aviation as a Line Service Technician where I can leverage my expertise in fueling systems operations and safety protocols.
Professional Line Service Technician with 5+ years of experience in fueling and servicing aircrafts. Expertise in inspecting, repairing, and troubleshooting aviation systems to ensure maximum efficiency as well as passenger safety. Looking to leverage my knowledge of FAA regulations at ABC Aviation Services to provide the highest level of service for customers.
Diligent Line Service Technician with 10+ years of experience operating aircraft maintenance and fueling systems. Adept in troubleshooting, repairing, inspecting, and testing a variety of aviation components. Seeking to join ABC Airline as their next Line Service Technician where I can apply my expertise in providing safe air travel for passengers.
2. Experience / Employment
The employment (or experience) section is where you talk about your work history. It should be written in reverse chronological order, meaning the most recent job is listed first.
You want to stick primarily to bullet points when writing this section; doing so makes it easier for the reader to take in what you have said quickly and effectively. When stating what you did, provide detail that explains both the tasks completed and any quantifiable results achieved.
For example, instead of saying “Performed aircraft maintenance,” say something like: “Inspected and maintained over 50+ aircraft per week according to FAA regulations, resulting in a 98% compliance rating.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Installed
- Diagnosed
- Repaired
- Troubleshot
- Assembled
- Calibrated
- Inspected
- Adjusted
- Replaced
- Tested
- Programmed
- Configured
- Monitored
- Serviced
- Upgraded
Other general verbs you can use are:
- Achieved
- Advised
- Assessed
- Compiled
- Coordinated
- Demonstrated
- Developed
- Expedited
- Facilitated
- Formulated
- Improved
- Introduced
- Mentored
- Optimized
- Participated
- Prepared
- Presented
- Reduced
- Reorganized
- Represented
- Revised
- Spearheaded
- Streamlined
- Structured
- Utilized
Below are some example bullet points:
- Assessed, troubleshot and repaired fuel systems, hydraulic components, landing gear, brakes and other aircraft parts to FAA standards; successfully completed 150+ line service tasks within a month.
- Replaced defective engine spark plugs on over 50 aircrafts in the last year while ensuring that all safety protocols were strictly followed at all times.
- Utilized advanced diagnostic tools such as fault code readers & circuit testers to identify problems with electrical wiring harnesses of different types of planes; improved repair accuracy by 35%.
- Proficiently handled fueling operations for both commercial jets and military planes; reduced refueling time per plane by 10 minutes while maintaining 100% fuel quality assurance compliance rate during each shift worked.
- Troubleshot mechanical issues reported from pilots and ground crew personnel accurately prior to takeoff or post-landing inspections; lowered technical support response time from 20 minutes down to 10 minutes on average per request received.
- Confidently installed, tested and maintained IT systems and network equipment for over 50 customers on a weekly basis; reduced customer downtime by 25%.
- Developed hardware/software solutions to optimize system performance across multiple clients’ sites, saving an average of 8 hours per week in maintenance time.
- Presented technical reports to internal teams and senior management, outlining results of ongoing service operations while providing cost-saving recommendations where applicable.
- Programmed new software applications with complex algorithms as ordered by customers; achieved 100% accuracy when implementing updates or troubleshooting problems related to existing installations within established deadlines.
- Implemented security protocols to strengthen the integrity of networks against malicious cyber threats resulting in zero breaches during two years of service tenure.
- Successfully completed detailed maintenance and repair services on over 200 aircrafts, ensuring that all safety regulations were strictly adhered to.
- Structured preventative maintenance programs for a fleet of 50+ corporate jets; lowered unscheduled downtime by 20% in the last quarter.
- Advised pilots and other personnel on proper operation, use & care of their aircrafts during pre-flight inspections; reduced accident rate by 8%.
- Reorganized parts inventory system across 3 regional locations; tracked inventory levels accurately and achieved an average 98% accuracy score on monthly audits.
- Represented company at industry events such as air shows, conventions & conferences with potential customers to promote service offerings; increased customer base by 10%.
- Reduced aircraft downtime by 25% through proactive maintenance and troubleshooting of electrical, mechanical and hydraulic systems.
- Achieved 98% customer satisfaction rate on all line service requests by meeting or exceeding turnaround times for aircraft fueling, towing, lavatory servicing and de-icing operations.
- Consistently monitored performance of ground support equipment such as fuel trucks, passenger buses and baggage carts; identified potential risks in advance prior to deployment with zero safety incidents reported over a two-year period.
- Diagnosed complex problems associated with aircraft engines and avionics systems using computerized test equipment; successfully completed repairs within 3 hours per job order on average while maintaining quality assurance standards set forth by the company’s Quality Control Department at all times.
- Mentored new technicians in daily line service duties including refueling procedures, cabin cleaning protocols & basic defect analysis techniques; trained 5 employees which resulted in an improved operational efficiency rating of 92%.
- Assembled and calibrated 20+ pieces of aviation ground support equipment, including tow tractors, belt-loaders and fuel trucks; successfully completed all tasks within a 2 week timeframe.
- Streamlined aircraft refueling operations by implementing new procedures to reduce lead times and waiting periods on the tarmac; achieved 10% increase in speed and efficiency of service delivery over 6 months.
- Optimized line maintenance processes through careful troubleshooting analyses that identified potential weaknesses in more than 30 systems for multiple airlines customers; corrected issues with minimal downtime or disruption to flights/passengers safety standards met at all times.
- Spearheaded successful testing protocols for various onboard components such as brakes, engines, avionics & hydraulics prior to each flight departure which resulted in an average time savings of 3 hours per plane checkup cycle compared to previous process steps followed manually before automation was introduced.
- Actively monitored runway conditions while providing guidance regarding taxi clearance instructions as required during approach landings or departures from airports where I worked – helped achieve 98% rate of on-time arrivals/departures for the airline fleet assigned under my supervision throughout the year.
- Prepared and serviced over 60 aircrafts per day, following strict safety protocols and efficiently expediting line service duties; reduced turnaround times by 40% on average.
- Repaired, replaced and inspected hydraulic hoses, brakes & tires for commercial jetliners as well as small jets with a 100% success rate in meeting the required maintenance timeline regulations.
- Expedited repairs to keep flights within their designated schedules; increased customer satisfaction ratings among passengers by 12%.
- Introduced innovative techniques and cutting-edge technologies to maintain the quality of work while reducing labor costs by 35%.
- Reliably kept all equipment updated according to manufacturer specifications ensuring optimal performance at all times; improved overall accuracy of inspections by 20%.
- Configured, installed and tested over 200 network systems, hardware components and software applications, enabling the efficient running of more than 20 office computers.
- Participated in on-site troubleshooting activities to diagnose line issues; accurately identified faults in a timely manner and restored services within 1 hour for up to 50 customers per day.
- Accurately read electrical diagrams when testing circuits by using specialized diagnostic tools such as multimeters and oscilloscopes; upgraded all defective parts with minimal downtime of only 2 hours maximum per case.
- Upgraded existing customer service lines from analog to digital format through successful rewiring efforts at 40 sites across the county each week; increased customer satisfaction ratings by 16% due to improved connectivity speeds & quality of service provided.
- Revised installation plans according to feedback from operations team members while adhering strictly to federal safety regulations during cabling installations or upgrades at residential premises; completed projects ahead of schedule on 3 occasions last year alone resulting in cost savings totaling $6,500+.
- Meticulously completed line service duties such as refueling, de-icing and lavatory services for over 100 aircraft per day; reduced turnaround time by 15%.
- Demonstrated excellent customer service skills when assisting passengers with luggage & deplaning needs; improved passenger satisfaction ratings from 85% to 93%.
- Adjusted brake pressure levels on each aircraft wheel prior to takeoff, ensuring that all safety regulations were followed in accordance with FAA guidelines.
- Improved the efficiency of crew scheduling processes by 10%, resulting in an additional 4 hours of labor savings every week during peak season travel periods.
- Monitored fuel tank capacity and oil levels regularly while performing ground operations checks on assigned planes before departure or arrival; identified potential issues early to minimize maintenance costs by 15%.
3. Skills
Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one may be looking for a technician who is familiar with the installation and maintenance of electrical systems, while another might require someone knowledgeable about aircraft engines.
Therefore, it is essential to tailor your skills section in accordance with each job you are applying for. This ensures that applicant tracking systems can recognize keywords relevant to the position you’re targeting – if not, they could filter out your resume as an irrelevant match.
In addition to listing them here, make sure to discuss some of these abilities in greater detail throughout other sections such as work experience or summary statement.
Below is a list of common skills & terms:
- Aerospace
- Aircraft
- Aircraft Maintenance
- Airlines
- Airports
- Aviation
- Commercial Aviation
- Communication
- Customer Satisfaction
- Flight Safety
- Flights
- Military Operations
- Team Leadership
- Teamwork
- Time Management
- Troubleshooting
4. Education
Mentioning your education on your resume depends on how far along you are in your career. If you just graduated and have no experience, include an education section below your resume objective. However, if you have extensive work experience to showcase, including the education section is not necessary.
If included, try to mention courses related to line service technician roles like aviation maintenance management or aircraft systems technology that demonstrate specific knowledge relevant for the job at hand.
Associate Degree in Aviation Maintenance Technology
Educational Institution XYZ
Nov 2011
5. Certifications
Certifications are a great way to demonstrate your expertise in a particular field. They show potential employers that you have taken the time and effort to become certified, which can help set you apart from other applicants.
When applying for jobs, make sure to include any certifications relevant to the position on your resume. Doing so will give hiring managers an indication of how knowledgeable and experienced you are in the area they’re looking for.
Airframe and Powerplant (A&P) Mechanic Certification
May 2017
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Leora Frami, this would be Leora-Frami-resume.pdf or Leora-Frami-resume.docx.
7. Cover Letter
Writing a cover letter is an important part of the job application process. It is a document usually made up of 2 to 4 paragraphs that accompanies your resume and provides additional information about you as a professional.
Cover letters give hiring managers more insight into who you are, what motivates you and why they should hire you for the position. They also help demonstrate your interest in the role, which can be beneficial when competing against other candidates with similar qualifications or experience levels.
Below is an example cover letter:
Dear Demond,
I am writing to apply for the Line Service Technician position at XYZ Corporation. With my experience in customer service and aircraft fueling, as well as my Class B CDL with hazmat and tanker endorsements, I feel confident that I would make a valuable addition to your team.
In my current role as a line service technician at ABC Corporation, I provide safe and efficient aircraft fueling services for both commercial and private flights. In addition to this, I also perform other duties such as lavatory servicing, water servicing, ice loading, baggage handling, and ground transportation of passengers when necessary. Through my years of experience in this role, I have developed strong time management skills that allow me to complete all tasks efficiently while still providing high-quality service. My excellent customer service skills have also resulted in positive feedback from customers on surveys.
Furthermore, I possess a Class B CDL with hazmat and tanker endorsements which allows me to operate fuel trucks safely and efficiently. This is an important skill set for a line service technician as it ensures that the aircraft can be quickly refueled without any issues.
I believe that my combination of experience, skillset, and qualifications makes me the perfect candidate for the Line Service Technician position at XYZ Corporation. Thank you for your time and consideration; I look forward to hearing from you soon.
Sincerely,
Leora