Drain Technician Resume Guide

Drain technicians diagnose and repair drainage systems, including a variety of plumbing fixtures. They inspect the pipes for blockages or leaks, clear out any debris from the lines using specialized equipment such as augers and cameras, and make repairs with parts like seals and gaskets to ensure proper water flow.

Your knack for unclogging drains and pipes makes you a great asset to any plumbing company. But potential employers don’t know about your capabilities yet, so it’s up to you to write an impressive resume that will make them take notice.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Drain Technician Resume Sample

Mason Pagac
Drain Technician

[email protected]
665-044-8526
linkedin.com/in/mason-pagac

Summary

Professional Drain Technician with 10+ years of experience in the field. Expert at unclogging and repairing residential, commercial and industrial drainage systems using advanced tools and techniques. At XYZ, worked on over 500 projects including complex sewer line repairs. Received an award for successfully completing a challenging project under tight deadlines with minimal supervision. Committed to providing excellent customer service while ensuring safety is maintained at all times.

Experience

Drain Technician, Employer A
St. Louis, Jan 2018 – Present

Reliably identified and resolved drainage issues in over 500 households, reducing customer service complaints by 40%.
Tested plumbing fixtures, sewer lines and other components of drainage systems to detect malfunctions; saved an estimated $25,000 on repairs by diagnosing problems before they worsened.
Mentored new hires in proper diagnosis techniques for blocked drains as well as safe handling practices when using specialty tools such as augers and snakes; trained 10 technicians within three months of employment.
Revised outdated drain cleaning procedures for the local municipality with a focus on water conservation principles; achieved 20% savings across all departments through improved maintenance strategies.
Participated actively in community outreach initiatives aimed at educating families about clog prevention methods, reaching out to more than 200 residents during public events throughout the city’s neighborhoods last year.

Drain Technician, Employer B
Tacoma, Mar 2012 – Dec 2017

Optimized drain system performance levels by cleaning and clearing clogged drains, performing repairs on broken pipes, replacing older sections of piping with new materials; reduced drain blockage incidents by 25%.
Advised customers on preventative maintenance measures to help them avoid costly plumbing issues in future; increased customer satisfaction ratings by 20% within the first quarter of employment.
Proficiently operated a variety of specialty tools and equipment including power snakes, water jetting machines & chemical drainage cleaners to unblock complex sewage systems and restore flow rates in less than 3 hours per job.
Reorganized parts inventory for faster access when responding to emergency calls out; saved over 10 hours of time each week due to improved organization practices implemented across the team.
Prepared detailed reports documenting all work carried out as well as any potential problems encountered during inspections or repair jobs; enabled management teams to track progress more effectively resulting in an increase of 15% efficiency overall.

Skills

Plumbing
Drain Cleaning
Pipe Installation
Sewer Line Repair
Hydro Jetting
Video Inspection
Leak Detection
Excavation
Sewer Line Replacement

Education

Certificate in Drain Technician Training
Educational Institution XYZ
Nov 2011

Certifications

Certified Drain Technician
National Association of Sewer Service Companies
May 2017

1. Summary / Objective

A resume summary for a drain technician should present your skills and experience in an engaging way. Start by mentioning the number of years you have been working as a drain technician, then highlight any certifications or licenses that demonstrate your expertise. You can also mention how many drains you’ve serviced over the course of your career and any special techniques you use to ensure efficient repairs. Finally, include information about customer service awards or other accolades that showcase your commitment to excellence.

Below are some resume summary examples:

Amicable and knowledgeable drain technician with 10+ years of experience in residential and commercial plumbing. Seeking to leverage expertise to provide top-notch customer service at XYZ Plumbing. At ABC, consistently exceeded expectations by completing jobs on time and within budget while maintaining a high level of safety standards & procedures. Possesses a comprehensive understanding of modern drainage systems along with the ability to troubleshoot problems quickly and efficiently.

Talented and experienced drain technician with 5+ years of experience in residential and commercial plumbing. Skilled at locating clogs, clearing drains, installing new pipes/fixtures, troubleshooting drainage systems and performing preventative maintenance. Adept at using various tools such as snake cameras to detect problems within the system quickly and accurately. Committed to providing quality service that exceeds customer expectations every time.

Reliable and experienced drain technician with 5+ years of experience in the industry. Possess a strong knowledge base and technical skill-set to quickly diagnose, repair, and maintain drains for residential and commercial clients. Successfully completed over 350 service calls with 90% customer satisfaction rate at ABC Plumbing Services. Passionate about providing excellent customer service while ensuring safe working conditions at all times.

Dependable and experienced drain technician with 6+ years of experience in the plumbing industry. Skilled at identifying and resolving drainage issues, pipe blockages, and leaks while providing exceptional customer service. Proven track record of executing repairs within budget and on time that has led to increased customer satisfaction ratings by 22%. Seeking to leverage my expertise as a Drain Technician for ABC Plumbing Services.

Committed drain technician with 5+ years of experience in the maintenance and repair of a wide range of drainage systems. Skilled at identifying, diagnosing, and resolving issues using advanced equipment such as CCTV cameras. Recognized for providing excellent customer service while ensuring safety protocols are followed on every job site. Seeking to join ABC Services’ team to help deliver quality results for their customers.

Proficient drain technician with 7+ years of experience unclogging, repairing and maintaining a variety of plumbing systems. Successfully completed over 500 drain-related jobs for residential and commercial customers in the past year alone. Seeking to join ABC Plumbing Services to provide reliable customer service while utilizing my comprehensive knowledge on all types of drainage issues.

Well-rounded drain technician with 10+ years of experience unclogging and repairing drainage systems. Skilled in identifying blockages, analyzing pipe condition, performing maintenance works and troubleshooting issues. Seeking to join ABC Plumbing as a drain technician where I can use my proven expertise in solving sewerage problems and ensuring customer satisfaction.

Determined drain technician with 7+ years of experience in drain cleaning and maintenance. Ability to diagnose and repair clogged drains, backed up sewer lines, sump pumps, etc. Worked at ABC Drain Services for 5+ years where I established an excellent reputation as a reliable technician who consistently exceeds customer expectations.

2. Experience / Employment

In the experience/employment/work history section, you should list your jobs in reverse chronological order, meaning the most recent job is listed first.

When describing what you did at each role, use bullet points to make it easier for the reader to take in all of the information quickly. Take some time to think about the details and results that can be quantified; this will help demonstrate your value as an employee.

For example, instead of saying “Unclogged drains,” you could say “Successfully unclogged 25+ residential and commercial drainage systems per week using a combination of high-pressure water jetting and mechanical augers.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Installed
Inspected
Repaired
Unclogged
Replaced
Cleaned
Tested
Adjusted
Connected
Monitored
Troubleshot
Operated
Assembled
Disassembled
Calibrated

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Adjusted drainage systems for over 500 residential and commercial properties, ensuring proper functioning of plumbing appliances and reducing water wastage by 17%.
Meticulously inspected pipes, drains, valves and fixtures to identify any blockages or leaks; repaired damaged parts with precision using specialized tools.
Presented customers with up-to-date information on the latest drainage technologies available in the market when requested.
Repaired malfunctioning sewage pumps & tanks within an hour using specialist skills; lowered customer dissatisfaction rate from 15% to 5%.
Calibrated sewer cameras & monitoring equipment according to manufacturer instructions; identified clogged areas accurately resulting in a faster turnaround time of 25 minutes per job on average.

Utilized the latest sewer and drain cleaning equipment to unclog over 100 pipes in residential, commercial and industrial buildings within the last year.
Replaced nearly 50 faulty drainage systems with new piping that improved water flow by a total of 20%.
Resourcefully designed custom plumbing solutions for complex clogged drains while adhering to all relevant safety protocols; reduced repair time by 40 hours in the past 6 months.
Cleaned up debris from job sites daily, disposing it according to local regulations as well as conducting regular maintenance on tools/equipment used for repairs or replacements.
Structured an organized workflow system when servicing blocked drains which resulted in a 35% reduction in customer complaints due to slow response times during emergency calls.

Developed and implemented preventative maintenance plans for over 200 drainage systems in a timely manner, reducing downtime incidents by 30%.
Coordinated with other technicians to inspect and diagnose complex drain issues such as blockages & leaks; successfully replaced 10+ corroded pipes and 20+ faulty valves within the last quarter.
Monitored drains on an ongoing basis using CCTV cameras, accurately identified problems areas & developed actionable solutions that saved clients up to $4,000 in repair costs annually.
Accurately measured depths of pipelines before excavating for replacement or repair works; completed 6 excavation projects under budget within 3 hours each on average.
Installed new drainage systems including connecting sewage lines from homes/commercial buildings to main sewer mains according to local regulations – extended service life expectancy of newly installed pipes by 25 years+.

Spearheaded the installation and repair of over 200 drains, including main sewage lines and wastewater systems; improved overall efficiency by 15%.
Improved customer satisfaction ratings by quickly responding to emergency service calls and resolving blocked drain issues within 4 hours on average.
Operated various plumbing tools including hydro-jets, augers & cutters to diagnose pipeline problems accurately; increased productivity levels by 20%.
Competently performed routine maintenance on a variety of sewerage systems, replacing faulty parts with new ones as necessary for optimal performance.
Assessed the condition of complex drainage network structures such as manholes in order to identify the source of blockages or leaks before providing suitable solutions accordingly.

Disassembled and inspected over 200 drain systems each week, identifying potential areas of damage and suggesting appropriate repair solutions that saved clients an average of $1,200 per job.
Demonstrated expertise in troubleshooting various types of plumbing issues such as clogged drains, leaky pipes and broken fixtures; successfully decreased call-back rate by 25%.
Unclogged more than 150 backed up drains using a variety of specialized tools including snake augers, hydro jets & rooter machines within two hours or less on average each day.
Confidently operated CCTV cameras to inspect the interior lining condition of underground drainage systems for blockages and deformities; detected underlying problems before they caused further damages to property value or safety standards in 95% cases examined.
Facilitated smooth communication between customers regarding their specific needs prior to any maintenance activities being carried out; effectively resolved customer complaints concerning blocked sewers in 75% cases reported during tenure with company.

Efficiently identified and resolved drainage issues in over 200+ residential, commercial and industrial buildings within the last year; reduced total repair time by an average of 25%.
Achieved a 100% success rate when diagnosing blockages and clogs in sewer lines using advanced CCTV equipment; saved clients thousands of dollars on preventable damage costs.
Introduced new maintenance techniques that improved client satisfaction ratings from 75% to 90%, resulting in increased referrals for future business opportunities.
Connected all necessary piping systems during installation projects according to industry standards with zero safety violations or code infringements reported.
Represented the company at various trade shows, seminars and other events, successfully promoting services to over 500 prospective customers each month with professional presentations & demonstrations.

Streamlined drain maintenance processes, resulting in a 20% increase in efficiency and an average of 14 drain service repairs completed per day.
Formulated effective strategies to diagnose complex plumbing problems; uncovered the root causes of clogged drains within 10 minutes on 85% of customer visits.
Expedited repair time by up to 30%, due to advanced knowledge in pipe fitting techniques and sewer line installation methods.
Reduced recurring clogging issues for over 200 customers through meticulous cleaning, declogging & unclogging procedures that were tailored according to individual needs and preferences.
Independently conducted regular site inspections at commercial buildings, retail spaces and residential properties; identified potential drainage hazards before they turned into major damage incidents with zero incidences reported last year.

Inspected and repaired over 200 drainage systems, including sewers and water mains, to ensure that water flow was optimized and all safety regulations were met; successfully reduced repair costs by 10%.
Troubleshot blocked drains, identified potential issues with pipeline connections in both domestic and commercial properties, and provided an estimated cost of repairs before beginning work.
Actively monitored system performance levels on a daily basis while responding promptly to emergency call-outs; completed maintenance tasks within the allocated time frame 95% of the time.
Assembled drain cleaning machines according to manufacturer specifications as well as performing preventative maintenance checks for regular clients; cut down customer complaints by 60%.
Compiled detailed reports regarding equipment statuses, environmental conditions at worksites & weather forecasts during each job assignment in line with company guidelines; achieved 100% accuracy rate on data entry tasks every week.

3. Skills

Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one might be looking for someone with experience in using CCTV cameras and another may require the ability to operate a jetting machine.

For this reason, it is important to tailor your skills section of your resume according to the job that you are applying for. This is because many employers use applicant tracking systems which scan resumes for specific keywords before passing them on to a human.

It’s also beneficial if you can elaborate on some of these skills/qualifications in other sections such as the summary or work history; this will help demonstrate why you are an ideal candidate for their position.

Below is a list of common skills & terms:

Drain Cleaning
Excavation
Hydro Jetting
Leak Detection
Pipe Installation
Plumbing
Sewer Line Maintenance
Sewer Line Repair
Sewer Line Replacement
Video Inspection

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no work experience, it is important to mention your education below your resume objective. However, if you have been working as a drain technician for several years with plenty of responsibilities to showcase, omitting the education section might be more beneficial.

If an education section is included, try to highlight courses related to the drain technician role that demonstrate knowledge or skills applicable in this job position.

Certificate in Drain Technician Training
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a particular field. They show potential employers that you have been tested and certified by an accredited organization, which can give them confidence in your abilities.

If the job listing mentions any specific certifications or qualifications required for the role, make sure to include those on your resume so hiring managers know you meet their criteria. Additionally, if there are relevant certifications not mentioned but still applicable to the position, it is worth including them as well.

Certified Drain Technician
National Association of Sewer Service Companies
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Mason Pagac, this would be Mason-Pagac-resume.pdf or Mason-Pagac-resume.docx.

7. Cover Letter

Submitting a cover letter is a great way to make yourself stand out from the rest of the applicants for any job. It is typically composed of 2 to 4 paragraphs and provides more detail about your professional experience, qualifications, and why you are an ideal candidate for the role.

Cover letters also add personality that can’t be expressed in a resume alone. They provide hiring managers with additional insights into who you are as well as what value you could bring to their company if chosen for hire.

Below is an example cover letter:

Dear Delaney,

I am writing to apply for the drain technician position at your company. Based on my skills and experience in drain cleaning and repair, I believe I am an excellent candidate for this role.

In my current job, I am responsible for diagnosing and repairing drainage issues in both residential and commercial settings. I have a strong understanding of how drains work, and I am experienced in using a variety of tools and techniques to clean or unblock them. In addition, I am also skilled in carrying out repairs on damaged or broken drains.

I pride myself on being able to resolve even the most complex drainage issues quickly and efficiently. My customers are always impressed with my workmanship, and they often comment on how polite and professional I am.

I would be grateful if you could give me the opportunity to discuss my application further at an interview at your earliest convenience. Thank you for your time, and I look forward to hearing from you soon.

Sincerely,

Mason