Computer Systems Technician Resume Guide

Computer Systems Technicians maintain, troubleshoot and repair computer systems. They install software programs, configure networks and hardware components such as disk drives, printers and video cards. They also provide technical support to users by answering questions related to their computers or network problems.

You have the technical know-how to work with computers and keep systems running smoothly. But employers don’t yet know what you can do – so write a resume that illustrates your skillset, talents and experience in computer systems technology.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Full Resume Example Summary Experience Skills Education Certifications Contact Info Cover Letter Templates

Computer Systems Technician Resume Sample

Judge Leffler
Computer Systems Technician

[email protected]
340-754-7419
linkedin.com/in/judge-leffler

Summary

Well-rounded computer systems technician with 8+ years of experience in troubleshooting a variety of hardware and software issues. Possesses comprehensive knowledge in network installation, maintenance, and management. At XYZ Company, set up over 50 workstations for new employees within one month while maintaining an impressive customer satisfaction rate. Highly skilled at problem-solving complex technical problems quickly and accurately to ensure minimal downtime for end users.

Experience

Computer Systems Technician, Employer A
Akron, Jan 2018 – Present

Actively monitored and maintained over 500 computers, laptops, printers, servers and other IT infrastructure components within a medium-sized company; reduced system downtime by 45%.
Demonstrated expertise in troubleshooting hardware & software issues related to operating systems such as Windows 10/7 then resolving them promptly with minimal disruption.
Optimized network performance by configuring routers and firewalls while ensuring compliance with corporate security protocols; increased user throughput by 30% within the first month of implementation.
Compiled detailed reports on all maintenance activities including inventory tracking logsheets for equipment parts plus relevant technical documentation for future reference; halved time spent on paperwork each week compared to previous methodologies used before.
Utilized advanced diagnostic tools like Wireshark & Sysinternals Suite to identify problems quickly and accurately when addressing customer complaints about their computer systems or slow Internet connection speeds; improved customer satisfaction ratings from 50% to 80%.

Computer Systems Technician, Employer B
Clarksville, Mar 2012 – Dec 2017

Assessed and resolved over 2,000 computer system problems onsite and remotely for customers within a 12-month period, resulting in 95% customer satisfaction ratings.
Efficiently upgraded software applications to ensure compatibility with latest operating systems while maintaining data integrity; improved overall network performance by 15%.
Upgraded hardware components such as memory cards, graphics cards and hard drives on 50+ computers per month; reduced maintenance time from 10 hours to 4 hours per machine on average.
Facilitated the installation of more than 200 pieces of new IT equipment for various organizations across multiple industries within 6 months of employment; saved $50K through cost savings initiatives suggested during installations process.
Achieved an 85% success rate when troubleshooting technical issues related to system crashes or other malfunctions using remote access tools and diagnostic techniques including manual inspections & tests.

Skills

Networking
Troubleshooting
Operating Systems
System Maintenance
Security Protocols
Hardware Installation
Data Backup
Cloud Computing
Virtualization

Education

Associate Degree in Computer Systems Technology
Educational Institution XYZ
Nov 2011

Certifications

CompTIA A+ Certification
CompTIA (Computing Technology
May 2017

Related Resume Examples

All Examples

1. Summary / Objective

A resume summary/objective for a computer systems technician should emphasize your technical expertise, problem-solving skills, and experience in the field. Include details about any certifications or qualifications you have obtained that make you an ideal candidate for this role. You can also mention how many years of experience you have working with different types of hardware and software, as well as any troubleshooting techniques or strategies that you are particularly adept at using.

Below are some resume summary examples:

Reliable and knowledgeable computer systems technician with 8+ years of experience in troubleshooting hardware and software issues. At XYZ, maintained over 500 computers for the company’s internal users, as well as external customers. Recognized by colleagues and clients alike for my outstanding customer service skills while performing onsite repairs or remote support services. Always willing to stay current with new technologies and techniques to ensure successful outcomes.

Talented computer systems technician with over 8 years of experience in IT operations and support. Expertise includes installing hardware, configuring software, troubleshooting system errors and maintaining networks. At XYZ Company, successfully developed a custom automated system to improve the time-consuming process of scanning documents by 50%. Committed to delivering excellent customer service while quickly resolving technical issues for ABC Tech’s valued clients.

Diligent and highly organized computer systems technician with 5+ years of experience maintaining, troubleshooting, and repairing hardware/software for a broad range of organizational IT needs. Seeking to join ABC Tech as the next Computer Systems Technician where I can utilize my technical knowledge and expertise to ensure maximum system uptime. Key achievements include designing an automated inventory tracking system that reduced manual labor by 40%.

Enthusiastic computer systems technician with 5+ years of experience in troubleshooting hardware and software issues, installing new programs, maintaining networks, and providing technical support. Proven success in improving system performance by 35% through the implementation of automated monitoring processes. Seeking to join ABC Technologies as a computer systems technician to help maintain their IT infrastructure and ensure secure operations.

Proficient computer systems technician with 8+ years of experience in the IT industry. Expertise in troubleshooting and repairing hardware, software, and network related issues for corporate clients. Adept at diagnosing technical problems quickly to minimize downtime and optimize performance. Seeking to join ABC Tech as a computer systems technician where I can use my skillset to ensure optimal system operation within their organization.

Determined computer systems technician with over 6 years of experience in installing, configuring, and troubleshooting hardware/software components. Proven track record of providing technical support to end-users while maintaining a high level of customer satisfaction. Expertise in designing and deploying computer networks that increase system performance by up to 20%. Committed to staying updated on the latest technology trends.

Committed computer systems technician with 6+ years of experience in installing, maintaining and troubleshooting hardware/software issues. Achieved a 98% customer satisfaction rating while providing technical support to over 500 customers at ABC Technologies. Possesses strong communication skills and knowledge of modern computer networks which have enabled me to quickly resolve client problems.

Hard-working computer systems technician with 5+ years of experience in providing technical support and troubleshooting for a variety of computer hardware and software. Proven track record of success in resolving customer issues, installing new systems, and maintaining existing networks. Skilled at diagnosing system problems quickly to ensure minimal disruption to business operations.

2. Experience / Employment

The work history/experience section is where you can provide details on your employment background. This should be written in reverse chronological order, starting with the most recent position and moving backward from there.

When writing out what you did in each role, stick to bullet points; this allows the reader to quickly digest what you have said. You want to take some time when crafting these bullets as well, providing detail about how exactly you achieved results or solved problems for clients/employers.

For example, instead of saying “Installed hardware,” say something like “Successfully installed 20+ pieces of new computer hardware per day while troubleshooting any issues that arose.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Installed
Configured
Monitored
Troubleshot
Upgraded
Diagnosed
Resolved
Optimized
Implemented
Analyzed
Programmed
Tested
Documented
Managed
Supported

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Accurately configured, maintained and upgraded more than 150 computer systems for clients, increasing processing speed by 45% on average.
Formulated solutions to software-related issues in a timely manner; reduced system downtime incidents from 12 hours per month to 1 hour in the last quarter.
Analyzed hardware components and identified potential problems before they became severe enough to cause costly repairs; saved $10,000 over the past year through preventative maintenance methods.
Coordinated IT team efforts with other departments such as Sales & Marketing when implementing new technologies or troubleshooting existing ones; increased user satisfaction levels by 23%.
Resolved various technical problems related to servers, networks & operating systems within an acceptable timeframe of 4 hours for 95% of all customer complaints received this year.

Independently diagnosed and resolved over 250 hardware and software issues in computers, laptops, tablets and other digital devices each month; reduced customer wait times by 17%.
Structured a comprehensive maintenance plan for all computer systems which included scheduled updates of system drivers & programs, as well as regular cleaning of dust from the internal components; improved system performance by 33%.
Participated in IT project teams to develop innovative solutions for automated data backups, security protection & anti-virus scans that saved $25K annually on manual labor costs.
Introduced new technologies such as cloud computing services which increased remote access capabilities within the organization by 35%; enhanced collaboration between departments across multiple locations worldwide.
Documented technical processes related to troubleshooting activities and provided detailed instructions on how to use various applications while training 25+ colleagues on their proper operation with no errors reported since implementation of strategies implemented 8 months ago.

Revised and upgraded computer systems for 200+ clients, increasing system performance by 40% and reducing operational costs by $5,000.
Presented new IT solutions to senior management, resulting in the adoption of more efficient technologies that saved an average of 10 hours per week on maintenance operations.
Streamlined processes related to data collection and software installation across 20+ corporate departments; reduced setup time from 4 days to 1 day without compromising accuracy or security standards.
Meticulously audited user accounts and updated access privileges based upon roles & responsibilities; identified unauthorized usage incidents which were subsequently resolved within 24 hours with minimal disruption or loss of data/files.
Troubleshot technical issues related to hardware malfunctions, network connectivity problems, operating system errors and application crashes using advanced diagnostic tools; restored functionality within 2-3 hours while maintaining strict adherence safety protocols at all times.

Improved system performance by 15% and increased uptime reliability of computer systems through regular maintenance, monitoring and upgrades.
Monitored system usage to identify potential issues or security concerns; resolved over 100 technical problems in the last quarter alone with minimal downtime.
Consistently maintained a high level of customer satisfaction while responding to enquiries promptly and providing detailed troubleshooting solutions for hardware/software issues.
Managed IT projects from conception to completion, including installation & configuration of new software/hardware applications, user training sessions as well as server migrations; completed 5 major projects in the past year on time & within budget constraints.
Supported network operations across multiple sites by ensuring that all essential infrastructure components are properly configured, tested and deployed according to company standards; reduced support requests related to network outages by 25%.

Advised over 350 users in the successful installation and configuration of new hardware, software upgrades and system updates; increased user satisfaction ratings by 20%.
Expedited computer repairs and maintenance operations while upholding a 98% customer service SLA (service level agreement).
Implemented network security measures to protect against cyber-attacks, malware infections, data breaches and other online threats; reduced incidents of unauthorized access by 40%.
Configured an array of different computing platforms ranging from Windows/Linux systems to Macs & mobile devices; improved device compatibility rates from 65% to 92%.
Reliably maintained up-to-date records on all IT assets including server information, operating system versions & license agreements across 10+ sites nationwide.

Spearheaded the installation of over 500 computer systems, ensuring that all hardware and software components were properly connected and configured in accordance with company guidelines.
Developed a new intranet system for the organization to streamline communication between departments, increasing user productivity by 25%.
Reorganized 40% of existing network infrastructure to improve performance speed and reduce maintenance costs by $4,000 annually.
Programmed automated processes using Python scripting language which reduced manual labor time on repetitive tasks by 2 hours each week.
Effectively troubleshot technical issues related to servers, routers & switches within an average response time of 30 minutes per incident; improved customer satisfaction ratings from 65% to 90%.

Represented the company in resolving over 1,500 technical issues for 500+ clients, providing timely and accurate solutions to ensure customer satisfaction.
Installed hardware components such as network switches, routers and firewalls on new systems; configured software settings and updated operating systems for 200+ computers within 2 months.
Mentored junior technicians in troubleshooting techniques while simultaneously supervising their work; improved overall efficiency of the IT department by 30%.
Reduced electricity costs of office equipment by 25% through implementation of power-saving measures such as scheduling system shut down times & replacing energy inefficient parts with more efficient models where necessary.
Successfully identified & repaired a variety of computer errors including virus infections, disk drive problems and malfunctioning peripherals across multiple platforms (Windows/Mac OS).

Prepared and installed over 100 computer systems, including hardware and software components; completed all projects ahead of schedule with zero errors.
Resourcefully troubleshot and resolved a variety of technical issues for clients in person or remotely via remote access tools to improve system performance by 20%.
Tested new applications prior to rollout, identified compatibility problems and implemented solutions that reduced user downtime by 30%.
Diagnosed network connectivity problems on multiple levels (hardware/software) & successfully restored connections within 3 hours – reducing customer service calls by 40%.

3. Skills

Skill requirements will differ from one employer to the next; this can easily be ascertained from the job posting. Organization A may be looking for someone with experience in Linux systems and Organization B may be seeking a technician proficient in Windows.

It is essential to keep this in mind because of the applicant tracking systems utilized by many companies. Their role is to analyze resumes for certain characteristics (such as specific keywords), filtering out the ones they deem not to be a high-quality match for that particular job.

Once listed here, you can further elaborate on your skillset by discussing it in more detail in other areas, such as the summary or experience section. Additionally, you should include any certifications relevant to computer system technology – these will help demonstrate your expertise and make your resume stand out from others vying for the same position.

Below is a list of common skills & terms:

Cloud Computing
Data Backup
Hardware Installation
Networking
Operating Systems
Scripting Languages
Security Protocols
System Maintenance
Troubleshooting
Virtualization

4. Education

Including an education section on your resume will depend on how much experience you have in the computer systems technician field. If you are just starting out or have limited work experience, it is recommended to include an education section below your resume objective. On the other hand, if you already have significant technical knowledge and multiple years of professional experience, omitting this section may be more favorable.

If including an education section is necessary for your application process, try to mention courses and subjects related to the computer systems technician role that demonstrate a strong understanding of technology principles and practices.

Associate Degree in Computer Systems Technology
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications are a great way to demonstrate your expertise in a specific field. Employers are always looking for candidates who have taken the initiative to stay up-to-date on industry trends and knowledge, so including certifications can be an excellent way of showing that you’re serious about your career.

If you have any relevant certifications, make sure they are included in this section of your resume as it will help show employers that you possess the necessary skills and qualifications needed for the job.

CompTIA A+ Certification
CompTIA (Computing Technology
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Judge Leffler, this would be Judge-Leffler-resume.pdf or Judge-Leffler-resume.docx.

7. Cover Letter

Including a cover letter in an application is a great way to show potential employers who you are and why they should hire you. A cover letter typically consists of 2-4 paragraphs that provide more detail, add personality and allow you to explain why your qualifications make you the perfect fit for the job.

Although not all roles require a cover letter, writing one can give recruiters additional information about your skills and experience which could influence their decision in selecting candidates. Don’t miss this opportunity to stand out from other applicants and help land yourself an interview!

Below is an example cover letter:

Dear Aidan,

I am writing to apply for the Computer Systems Technician position at XYZ Corporation. With eight years of experience in computer systems support and a strong technical background, I am confident I would be a valuable asset to your team.

In my current role as Computer Systems Technician at ABC Company, I provide Tier 1 and 2 support for more than 500 users across 10 locations. I troubleshoot hardware and software issues, perform system maintenance tasks, and train new users on how to use company-specific applications. My ability to quickly resolve technical problems has contributed to ABC Company’s consistently high customer satisfaction ratings.

I also have experience managing large-scale projects from start to finish. In my previous role as Project Manager, I oversaw the installation of a new VoIP system that improved communication between our various offices. By working closely with the IT team and vendors, I was able to complete the project within budget and ahead of schedule.

The combination of my technical expertise and project management experience makes me an ideal candidate for this position. I am confident I can make significant contributions to your organization and would welcome the opportunity discuss how my skills can best be utilized by XYZ Corporation. Thank you for your time and consideration; please do not hesitate to contact me if you have any questions or need additional information about my qualifications.

Sincerely,

Judge